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LA Clippers vs. Minnesota Timberwolves

Customer Service Training Course

Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again? You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time. In this fun and exciting professional development course you'll learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your promises. The PD Training Customer Service course is fun and effective and will improve the way you approach delivering service to your clients. This course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth. Learning Outcomes Explain what customer service means in relation to internal & external customers Recognise how one's attitude affects service standards Master ways to develop & maintain a positive, customer-focused, attitude Develop needs analysis techniques to better address customer needs Apply outstanding customer service techniques to generate return business Practice techniques for developing good will through in-person customer service Formulate techniques for service excellence over the phone Gain insight to connecting with customers online Master techniques for dealing with difficult customers Acquire tools for recovering difficult customers Understand when to escalate an issue Course Outline Customer Service Training Course - Lesson 1Brand Ambassador or Brand Assassin? What is customer service? Customer Behaviour Why Customers Leave The Benefits of Brilliant Customer Service Reflection Customer Service Training Course - Lesson 2Customer Diversity Cultural diversity and the global customer Generational differences Reflection Customer Service Training Course - Lesson 3We choose to serve Customer Empathy Principles of great service Reflection Customer Service Training Course - Lesson 4Communication – the key to great service Listening Writing Personal Style Reflection Customer Service Training Course - Lesson 5Navigating the Negatives Learning from worst-case scenarios The Steps of Acknowledgement Handling Tough Situations Reflection Customer Service Training Course - Lesson 6Creating a Service Culture Management Focus What can you do? Living the Culture Reflection Customer Service Training Course - Lesson 7Reflections Create an Action Plan Accountability equals Action

Memphis Grizzlies vs. Dallas Mavericks

American Express, MasterCard, Visa, Discover, Cash and Money Order. Will call is located at the main FedExForum Box Office and is open the day of the event during regular business hours. 901-205-2640 901-888-HOOP (4667) - Memphis Grizzlies Monday - Friday 10:00am - 5:30pm This is an accessible venue.

Caffeine and Chrome-Gateway Classic Cars of Detroit

Caffeine and Chrome

Harry Potter and the Cursed Child - Parts 1 & 2 Wed 14:00 & 19:00

Tickets left at the box office for collection may be picked up on the day, during the hour before the performance starts. Please take the credit card used to make the booking and the Ticketmaster booking reference number as proof of purchase. Ticketmaster UK: 0870 154 40 40, International: 00 44 161 385 3500 Monday - Saturday 10:00 - 18:00 and occasionally on Sunday. Infra red hearing system with no deposit required. For special needs seating please call 0844 412 4648. Disabled toilet situated in the rear Stalls with ground level access There is no limit to the amount of Guide Dogs (within reason of course)

NYC Sunset Yacht Party Cruise

*For your safety, this venue will be operating at 25% capacity. As such, tickets will sell out fast. If you want to go, don't wait.Join us for a fun and safe sunset cruise through Jersey/NYC and sail by the Brooklyn Bridge, The Statue of Liberty, and the beautiful New York City Skyline on this spacious vessel to let loose late night with your squad on a 100 ft, 2-deck private yacht!***Sanitizing stations & Masks available + Temperature readings upon entry so we can create a safe haven for our attendees***Dance the night away on the Hottest Yacht Party Cruise with the best DJs while enjoying the the NYC Skyline! Sail through the city and take in the sights while you enjoy music and drinks for the night. Grab your friends or come alone and get ready to enjoy an experience you won't forget!* Live DJ & Dance Floor (DJ Plays All The Hits)* All Ages (21 & Over) Are Welcome To Attend. Dress to impress* About 75% Come Alone So Don't Worry If You're Coming By Yourself* 2 Fully Stocked Cash Bars So You Can Enjoy Amazing Cocktails• The boat will sail rain or shine! The boat has two levels. Both levels have covered outdoor areas. • There is paid parking at the marina, or you can try to find parking on the street.*PURCHASE TIX HERE (NOT sold at door. Ticket price will go up as space becomes limited so get tickets ASAP and save $$) Covid-19 precautions:*Bring/wear a mask*If you feel sick please don’t come*When greeting others please do not shake hands*Please wash your hands before arriving cruise - $25.00

Seattle Kraken vs. Anaheim Ducks

Apple Pay, Visa, AMX, MC, and Discover. We do not accept cash or checks. WILL CALL LOCATION: SW Corner of Climate Pledge Arena on 1st & Thomas. WILL CALL OPENS: 2 hours prior to event time. DOORS OPEN: 1 hour prior to event time (Varies by Event). The Box Office is open 3 hours prior to the start of an event, located at the southwest corner of the Climate Pledge Arena Grounds at 1st & Thomas. It is open 2 hours prior to an event on Day Of Show for will call and sales for that day's performance only. We are a paperless venue and tickets will be sent via text. Parking - The 1st Ave N Garage is located 1 block south of Climate Pledge Arena. It is fully accessible with easy access to Climate Pledge Arena. Street parking & pay lots are also available but not as conveniently located. Drop Off - All Main Entrance doors to Climate Pledge Arena are accessible. The West entrance is the most convenient for drop off. 1st Ave N directly runs in front of the facility. Drop off location for the East entry is about 1/2 block away from Climate Pledge Arena at 2nd and Thomas. Entry - For most events, the West, South and East doors are open for entry.

Minnesota Vikings vs. Detroit Lions

U.S. Bank Stadium Box Office accepts; Cash, Visa, Mastercard, Discover Card and American Express. The will-call windows are located at the U.S. Bank Stadium Ticket Office, on the Northwest corner adjacent to the Polaris Gate. Will-Call will be available for pick-up beginning one hour prior to the event being attended, unless otherwise noted. Tickets are released only to the person whose name appears on the Ticketmaster transaction. Proper photo identification is required. A signature from the person authorized to pick up the tickets will be obtained at the time of pick up. 612-777-8787 U.S. Bank Stadium 612-33-VIKES Minnesota Vikings Monday through Friday 10:00am to 4:00pm Saturday and Sunday closed with the exceptions of event days. For weekend events, the box office will open one hour before doors. Accessible seating is available throughout all seating levels of U.S. Bank Stadium. For accessible seating accommodations, please contact Ticketmaster at 1-800-745-3000. A specifically dedicated ADA Pick-Up/Drop-Off zone is available during events. The designated ADA Pick-Up/ Drop-Off zone is located on 10th Avenue South, between 6th Street South and 7th Street South. Game Day Team Members will be available when you arrive for any additional assistance.

Speed Reading & Memorization Class in Shanghai

Are you behind in your reading? This class will help you read faster, remember more, and boost your productivity. Get better grades in school and advance your career by learning how to approach technical and informational material more effectively, while improving your ability to memorize information. Foundation Class This class goes beyond the basics and will cover the most important techniques to help you get through that list of books you’ve been meaning to read. FAQs What can I bring into the event? Bring a pen & paper to take notes. You can also bring a book of your own if you'd like to learn how to apply speed-reading & memorization techniques in your own material. How can I contact the organizer with any questions? You can contact us by phone (312-857-4747) or email (support@irisreading.com). Is my registration fee or ticket transferrable? Yes. You can register for the class and have another person attend on your behalf.  

Menopause - The Musical

Menopause - The Musical Improv Comedy Club - Harrah's Hotel, Las Vegas, NV

Imagine Dragons: Mercury Tour

Cash, Visa, AMX, MC and Discover. NO CHECKS! WILL CALL LOCATION: SW Corner of Climate Pledge Arena on 1st & Thomas WILL CALL OPENS: 2 hours prior to event time DOORS OPEN: 1 hour prior to event time (Varies by Event) Mon-Sat 10:00am - 5:00pm. Southwest corner of the Climate Pledge Arena Grounds at 1st & Thomas. Day of show: Opens 2 hours prior to event on the southwest corner of Climate Pledge Arena Grounds for will call and sales for that day's performance only! Parking - The 1st Ave N Garage is located 1 block south of Climate Pledge Arena. It is fully accessible with easy access to Climate Pledge Arena. Street parking & pay lots are also available but not as conveniently located. Drop Off - All Main Entrance doors to Climate Pledge Arena are accessible. The West entrance is the most convenient for drop off. 1st Ave N directly runs in front of the facility. Drop off location for the East entry is about 1/2 block away from Climate Pledge Arena at 2nd and Thomas. Entry - For most events, the West, South and East doors are open for entry.