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Hamilton (NY)

Cash, AmEx, Visa, MC Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID. (212) 221-1211 Monday - Saturday 10am - 8pm Sunday 12pm - 6pm

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HDI Desktop Support Manager 3 Days Virtual Live Training in Milan

Course Description:Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the operational and tactical plans of desktop support, while satisfying customer and business needs. Designed for both new and experienced desktop support managers, this Course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments. Course Topics: Unit 1 : Desktop Support ●     The Evolution of Support ●     Support Center Maturity ●     Successful Desktop Support Unit 2 : Strategy ●     Strategic Perspective ●     Business Alignment ●     SWOT Unit 3 : IT Financial Management ●     IT Financial Management ●     Cost, Value, and ROI Unit 4 : Support Delivery Methods and Technology ●     Service Desk Infrastructure ●     Telephony Infrastructure ●     Desktop Support Delivery Methods ●     Service Management Systems ●     Selecting Service Desk Technology Unit 5 : Service Level Management ●     Service Level Management Unit 6 : Metrics and Quality Assurance ●     Desktop Support Metrics ●     Data Sources ●     Baselining and Benchmarking ●     Performance Reporting ●     Quality Assurance Programs ●     Measuring Customer Satisfaction ●     Measuring Employee Satisfaction Unit 7 : Desktop Support Processes ●     Best Practices for Support ●     IT Service Management ●     The Service Desk ●     Service Operations ●     Service Design ●     Service Transition ●     Knowledge Management Unit 8 : Leadership ●     Your Responsibilities as a Desktop Support Manager ●     Your Role as Leader ●     Manage Operations Effectively ●     Emotional Intelligence ●     Communication ●     Influence & Motivate ●     Integrity & Service Ethics ●     Growth Unit 9 : Workforce Management ●     Workforce Management ●     Staffing Models ●     Scheduling ●     Sourcing ●     Recruitment Unit 10 : Training and Retention ●     Fostering Relationships ●     Teamwork ●     Coaching ●     Peer Mentoring ●     Training ●     Rewards, Motivation, Retention ●     Performance Management ●     Career Development Planning Unit 11 : Promoting Desktop Support ●     What is Marketing? ●     Creating Internal Marketing Culture ●     Marketing Opportunities  Learning Goals: ●     Characteristics of an effective desktop support manager ●     How to create and deliver on service level agreements and operating level agreements ●     How to align desktop support services with business strategy, Objectives, and Processes ●     The importance of the relationships among IT service Management Processes ●     Tactics for screening, hiring, training, and leading high-performance teams ●     How to create an internal marketing culture to promote your desktop support services ●     The metrics and key performance indicators essential to desktop support performance reporting  Course Agenda: Day 1 ●     Desktop Support ●     Strategy ●     IT Financial Management ●     Support Delivery Methods and Technology Day 2 ●     Service level Management ●     Metrics and Quality Assurance ●     Desktop Support Processes ●     Leadership Day 3 ●     Workforce Management ●     Training and Retention ●     Promoting Desktop Support  Who can Attend? Experienced technical support professionals who must manage day-to-day functions of desktop support, as well as master critical performance and customer service strategies. Individuals who are preparing for the HDI Desktop Support Manager (HDI-DSM) certification exam.

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"Exploration" Art Exhibit at BIG ARTS

Members of the Sanibel-Captiva Art League are proud to present their 45th Annual Juried Art Show (“Exploration”) in concert with the Art Council of SW Florida. This eclectic, multi-media exhibit will occupy the Dunham Family Gallery of BIG ARTS at 900 Dunlop Rd. in Sanibel, from December 17, 2020, through January 31, 2021. Hours for viewing are Tu-F, 10-4pm, and Sundays, 9-1pm. The gallery show will also be available as a virtual exhibit starting December 21, 2020. Each year, the Annual Juried Show features innovative art works with subjects both abstract and representational, covering themes both unusual and familiar. Working in a variety of media, including two- and three-dimensional pieces, some of the best artists in Florida have produced works to delight and intrigue the viewer. Plan to explore this exceptional exhibit of original art created by members of the San-Cap Art League and the Art Council of SW Florida. Educator, writer, popular presenter, juror and artist Barbara Anderson Hill is the judge for this show. A resident of Sanibel during the 1970s and 80s, Hill was one of the founders of BIG ARTS. She owned and operated a pottery school on the island and was adjunct professor at Edison Community College, now Florida Southwestern. Hill has held numerous key positions at art and cultural institutions including grants and major gifts manager for the John and Mabel Ringling Museum of Art, Sarasota, and executive director of the Edison-Ford Winter Estates Foundation, Fort Myers. For more information about “Exploration,” visit BIGARTS.org and SanCapArt.org.

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L'Art Déco et les Expositions internationales de 1925 et 1937

Conférence : L'Art Déco et les Expositions internationales de 1925 et 1937 Pour la saison 2019-2020, les conférences de Connaissance des Arts sont consacrées à l’Art moderne !  Rendez-vous dans l'Auditorium de Connaissance des Arts au 10, Boulevard de Grenelle Paris 75015 (métro Bir-Hakeim) de 18h30 à 20h00, le 23 mai 2019, pour assister à la conférence : L'Art Déco et les Expositions internationales de 1925 et 1937 - 19 mars 2020 Plus d'infos sur : www.connaissancedesarts.com/conferences Contact : web@cdesarts.com

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WICKED (NY)

CashCheckAmExVisaMC Pick up tickets 1 hour prior to show. Customers must present the actual credit card used to place the order and a photo ID. (212) 586-6510 Monday - Wednesday 10am - 8pm Thursday - Saturday 10am - 8:30pm

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Holiday Gift Collective brings together seven East Bay female artisans in Lafayette, CA

Holiday Gift Collective brings together seven East Bay female artisans in Lafayette, CA San Francisco, CA – With a global pandemic and wave of fires, many small businesses have shuttered under the conditions, while others have united in finding new ways to sustain themselves and support their local communities through their crafts. Contra Costa County recently moved into Tier 2, allowing for the return of indoor retail shopping under state guidelines. The artisans and women behind Holiday Gift Collective are thrilled at the opportunity to safely showcase their goods and boost their local economy just in time for the holidays. The idea for Holiday Gift Collective was born from the shared values of each of the participating artisans as well as from the #shoplocal movement which encourages people to invest in their communities with the goal of strengthening the economy. Holiday Gift Collective is a union in support of community and equality, and will offer home goods, jewelry, gourmet foods, and more. In addition to continuing to pave the path for aspiring female entrepreneurs, Holiday Gift Collective hopes to encourage the community to work together in the fight against climate change. Brands such as Planet Renu, SIP, and Hofssi Chocolates will be presenting a variety of eco-friendly and ethically sourced products. Joining the list of green businesses will be Hollie's Homegrown, a local organic herb farm on a mission to create the highest quality herbal food and body products. All together, they will provide Holiday Gift Collective customers with unique and special gift options that reduce our carbon-footprint. To learn more about the women behind Holiday Gift Collective, visit their sites: Anne Morrison Rabe Photography, Annie Chrietzberg, Hofssi Chocolates, Hollie’s Homegrown, Manjusha Jewels, Planet Renu, and SIP (Seriously Imbibed Products). Located at 3539 Plaza Way, Lafayette, CA, the pop-up will run Sunday, Nov. 1 through the end of the holiday season from 10 a.m. to 5 p.m. Local guest artisans will be featured on a rotating basis. ### Contacts Holiday Gift Collective: Sanjiv Chawla sanjiv@manjushajewels.com

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Monster Jam

Cash, Visa, MasterCard, American Express and Discover Policies for each event may be different. Generally event will call tickets may be picked up 90 minutes prior. (210) 207-3663 Regular hours - Mon-Fri 10:00am-5:00pm Event days - vary For accessible seating, please call (210) 207-3663.

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Philadelphia 76ers vs. New Orleans Pelicans

WILL CALL OPENS ONE HOUR PRIOR TO SHOW. PURCHASING CREDIT CARD REQUIRED TO PICK UP TICKETS - WILL CALL IS LOCATED AT THE MAIN BOX OFFICE ON THE BROAD STREET SOUTH SIDE OF THE CTR. THE CENTER IS EQUIPPED WITH ELEVATORS AND ACCESSIBLE SEATING IS AVAILABLE. FOR INFORMATION ON ACCESSIBLE SEATING, PLEASE CALL (215) 389-9571. TELECOMMUNICATION DEVICE FOR THE DEAF,(TDD) CALL (215) 389-9599

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