American Express, MasterCard, VISA, Discover Card
704-688-8600 For general group sales questions for Spectrum Center: 704.688.9047
Friday's 10AM-4PM
This venue is accessible. For sight impaired and hearing patrons please contact the Box Office. Spectrum Center is committed to providing every guest with a comfortable and enjoyable experience. The arena is one of the most accessible arenas in the U.S. Seating throughout the venue allows guests with accessible needs flexibility in seat locations and price levels.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Cash, AmEx, Visa, MC
Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID.
(212) 221-1211
Monday - Saturday 10am - 8pm Sunday 12pm - 6pm
Course Description:
This 2-day course builds upon the DevOps fundamentals. The key focus of DevOps Practitioner is on the four skill areas that have been defined by DASA and are required for successful DevOps results. The course helps you know why the four skills: courage, teambuilding, leadership, and continuous improvement, are the necessary skills for a DevOps environment.DevOps Practitioner is designed to provide the core education necessary to put DevOps into practice. With the help of DevOps theory, pragmatic examples and exercises, and interactive group discussions and role plays, the course will help you understand how to apply the necessary skills to practice DevOps.
Target Audience:
Individuals involved in IT development, IT operations, or IT Service Management
Individuals whose role are affected by DevOps and continuous delivery, such as:
DevOps Engineers
Product Owners
Integration Specialists
Operations Managers
Incident and Change Managers
System Administrators
Network Administrators
Business Managers
Automation Architects
Enterprise Architects
Learning Objectives:
At the end of this course, you will be able to:
Explain the importance of DevOps culture and the aspects that can influence it.
Explain why courage, teambuilding, leadership, and continuous improvement are required in a DevOps environment.
Explain why courage is essential to enable trust, honesty, and experimentation.
Identify and evaluate different types of behavior in a DevOps environment.
Recognize the signals indicating impediments and/or team dysfunctions.
Describe how to form good DevOps teams and assess their maturity.
List the effects of happiness and motivation on team performance.
Identify how leaders encourage feedback and transparency.
Discuss the factors that leaders can influence to build trust.
Explain how and why leaders promote a “Safe to fail” environment.
Analyze value streams to improve throughput and flow.
Facilitate the tools for continuous improvement: structured problem-solving workshops, Story Mapping sessions, and retrospectives.
Prerequisites:
Required: DASA DevOps Fundamentals Certificate
Recommended: Basic familiarity with Agile, Scrum, Lean, and ITSM principles
Course Materials:
Students will receive a course manual with presentation slides and reference materials.
Examination:
Delivery
Online or Paper-based
Format
Closed Book (Participants can bring scratch paper)
Proctoring
Web proctored/In-class proctored
Duration
45 minutes (Additional 15 minutes for non-native English speaker)
# of Questions
12 Multiple Choice Questions (MCQs)
Pass Grade
60% (36 points out of 60 to be earned)
Exam Prerequisites
Participants have to hold the DASA DevOps Fundamentals certification in order to take DASA DevOps Practitioner exam.
It is recommended that the participant has completed the DASA DevOps Practitioner training.
Exam Planning
Exams can be taken on the last day of the course or later.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
Agenda:
Course Introduction
Let’s Get to Know Each Other
Course Overview
Course Objectives
Course Agenda
Course Book
Group Discussions
Exam
Teambuilding
Design Teams:
Introduction to a DevOps Team
Characteristics of a DevOps Team
Boundaries for a DevOps Team
Build Teams:
Creating High Performance Teams
Feedback: Giving and Taking
Shared Responsibility and Accountability
Governance:
Governance on Three Levels
Governance Within a Team
Governance Between Teams
Governance Between Organizations
Scaling
External Suppliers
DevOps Leadership
Build Culture:
Create the Right Environment
Change the Habitual Behavior
Fail Fast to Improve
Maintain the Agile Soil
Create Purpose:
Know the Importance of Storytelling
Define the Purpose of Having a Purpose
Relate Alignment with Autonomy
Be a Servant Leader:
Give Control to the Team
Inspire and Support the Team
Make Your Own Leadership Manifesto
Focus on Success:
Customer Value and Team Success
Measure and Steer Value
Courage
Build Courage:
Importance of Courage
Out of Your Comfort Zone
Resilience
Courage in Relationship with Leadership and Feedback
Courage at the Team Level
Dealing with Failure
Think Different:
Think Different on a Day-to-day Basis
During Standups
Standup from Hell
10th Man Rule
Think Different in an Organized Way
Open Allocation Time
Guilds
Value - Customer Centric Action
Different Aspects of Value:
Customer Value
The Different ‘Voices’
Stakeholder Management:
Know Your Stakeholders
Categorize the Stakeholders
Combining Lean Startup and DevOps:
The Lean Startup Process
The Lean Startup Versus Chaos
Combining the Lean Startup and DevOps
The Power of Story Mapping:
Product/Service Development Approaches
Need for Story Mapping
Creating Story Maps
Continuous Improvement
Build Flow:
Build Optimal Flow
Multitasking and One Piece Flow
Little’s Law and Optimization of Process Lead Time
Valualize Flow
Flow and Resource Utilization
Types of Continuous Improvement:
Kaizen
Radical Change
Continuous Improvement Tools:
Kaizen Event
Value Stream Mapping
Visual Management
Retrospective
Daily Standup
Five Times ‘Why’
Exam Preparation Guide
The Box Office accepts Cash , Visa , Mastercard and American Express as methods of payment.
Will call is available two hours prior to the start of the event. Will call is part of the South Ticket Office, on Autumn St near Santa Clara St. Customers must present the actual credit card used for the purchase, a photo ID and the Ticketmaster confirmation number in order to receive their tickets.
The ticket office can be reached at (408) 287-9200 during business hours.
The Box Office is located at the South East corner of the Arena, on the corner of Santa Clara St and Autumn St. Box Office hours are as follows: Mon - Fri .......... 10:00AM - 3:00PM Saturday & Sunday .... Closed
SAP Center has designated seats for both wheelchair accessible seating and their companions. However, due to size constraints, companion seats will not fit a wheelchair. So patrons needing wheelchair accessible seating must purchase a wheelchair accessible seat as the SAP Center cannot turn a companion seat into a wheelchair accessible seat.
This year’s All Art Arizona presents exciting work created by both well-known and emerging artists living in our own back yard, the state of Arizona.
This ten year tradition at Art Intersection highlights the breadth and diversity of art created by Arizona artists. The range of acceptable artwork encompasses sculpture, glass, photography, painting, ceramics, wood, printmaking, mixed media, artist books, and more.
All Art Arizona attracts artists, art collectors, and art lovers from all over the state to one of our best known exhibitions of the year. Visit the Art Intersection galleries, bring your friends and family, to enjoy this unique exhibition and range of art by Arizona artists. As always, the exhibition is free and open to the public during business hours. While you are here, get involved by voting for the Viewer’s Choice Award, to be announced shortly after the exhibition closes. As always, the exhibition is free and open to the public during business hours.
The number of guests in the galleries is currently limited to fifteen (15) at a time. Depending on traffic through the galleries, there may be a wait to enter.