Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Cash and All Major Credit Cards
MUST HAVE PHOTO I.D. & CREDIT CARD USED TO PURCHASE TICKETS WHEN PICKING UP WILL CALL TICKETS
(702) 733-3111 1-866-574-3851 - Group Sales (10+)
Box office hours: 11:00AM- 10:30PM Group sales hours: M-F 9:00am – 5:00pm
To better accommodate your needs the box office has requested that special seating accommodations be solicited through their representatives.
Course Topics:
The ITIL Managing Across the Lifecycle Certificate (MALC) is the final component that leads to the ITIL Expert in IT Service Management qualification. This Course is available as a 2-day Blended training Course (and it is also available through the ITpreneurs Expert Program).
The Managing Across the Lifecycle Course builds on the knowledge and experience that learners obtained in the Intermediate Courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service Management functions. There are five strategic assignments developed around the Royal Phraya Hotel chain. This hotel is also featured in all other ITpreneurs ITIL Courses. However, in the new Course, the chain has expanded their business to other countries around the globe. The scenarios build upon each other, which mean that, as in real life, if you make mistakes at the beginning, it will come back to you later. Each of the scenarios covers multiple Learning Objectives from the MALC syllabus. Additionally, the entire syllabus is fully covered in the Course. Learners, who are performing well in this advanced training program, will do well in the final MALC exam.
The Royal Phraya has just conducted an acquisition and learners have to assist Management in the integration. When doing so, they will be asked to analyze and apply ITIL concepts and apply these to the situation (Bloom Level 4); and synthesize and evaluate information to create a meaningful result for the hotel (Bloom Level 5). Learners work in small teams, or operate individually, and when working in teams their team roles rotate. Each team member must lead at least one strategic assignment. During the Course, the instructor plays the role of the technology manager of the Royal Phraya Hotel chain.
ITpreneurs delivers a next generation Learning experience with the MALC training program. This program will test your readiness to become an ITIL Expert, and will guide you through the Process to make sure that you understand your growth areas, as well as the areas in which you excel.
Course Topics:
● Unit 1. Introduction Managing Services Across Lifecycle
● Unit 2. Strategic Assesment
● Unit 3. Organizational Challenges, Critical Success Factors and Risks
● Unit 4. ITSM Implementation Plan
● Unit 5. Business Case
● Unit 6. Managing Strategic Change
● Exam Preparation
Learning Goals:
● Key concepts of the service lifecycle
● Communication and stakeholder Management
● Integrating service Management Processes across the service lifecycle
● Managing services across the service lifecycle
● Governance and organization
● Measurement
● Implementing and improving service Management capability
● Preparing for MALC examination, including mock examination opportunity
Course Agenda:
● Pre-Class Reading and Preparation
● Kick-off conference call
● -Instructor outlines expectations
● Unit 1. Introduction Managing Services Across Lifecycle
● -self study eLearning
● -self Assesment quizzes
● Unit 2. Strategic Assesment
● -scenario review
● -individual assignment
● -send response to instructor
● Unit 3. Organizational Challenges, Critical Success Factors and Risks
● -scenario review
● -individual assignment
● -send response to instructor
● Unit 4. ITSM Implementation Plan
● -scenario review
● -individual assignment
● -send response to instructor
Day 1 – Highly Interactive Classroom Learning
● Group Discussion and
● Review of assignments for Unit 2, 3, and 4
● Feedback provided by Instructor on Unit 2, 3, and 4
● LUNCH
● Unit 5. Business Case
● Briefing on assignment
● Group work
● Presentation of results
Day 2 – Highly Interactive Classroom Learning
● Unit 5. Business Case
● Review of the results
● Unit 6. Managing Strategic Change
● Briefing on assignment
● Group work
● LUNCH
● Unit 6. Managing Strategic Change
● Presentation of results
● Review of the results
● Discuss Case Study
● Post-Class Reading and
● Exam Preparation
● Exam Preparation
● Review of eLearning material
● Exam preparation
Who can Attend?
The Managing Across the Lifecycle Course will be of interest to:
● Chief Information Officers
● Senior IT Managers
● IT Managers
● Supervisors
● IT Professionals
● IT Operations Practitioners
● IT Development Practitioners
● Individuals who require a business and Management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
● Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module.
● Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Cash, Visa, Mastercard, American Express, Discover.
Will Call tickets can be picked up no earlier than 90 minutes to show time at the Orpheum Theatre Box Office. Customers must present the actual credit card, a picture ID and the order number.
Administration: 612-339-7007 Group sales: 612-373-5665
The Orpheum Theatre box office is only open on days that there is a performance at the Theatre. On show days, the box office open at 3:00 pm, or two hours before the show if there is a matinee. Tickets may be purchased in advance at the State Theatre box office at 805 Hennepin Avenue (one block north across the street). The hours at the State Theatre are: Mon-Fri: 10:00am - 6:00pm Sat: 12:noon - 3:00pm Sun: Closed
Accessible seating is available on both the main floor and balcony. An elevator is available to the balcony. Hearing devices are available. Please bring a drivers licence or credit card to an usher to obtain a device.
Tickets left at the box office for collection may be picked up on the day, during the hour before the performance starts. Please take the credit card used to make the booking and the Ticketmaster booking reference number as proof of purchase.
Ticketmaster UK: 0870 154 40 40, International: 00 44 161 385 3500
Monday - Saturday 10:00 - 18:00 and occasionally on Sunday.
Infra red hearing system with no deposit required. For special needs seating please call 0844 412 4648. Disabled toilet situated in the rear Stalls with ground level access There is no limit to the amount of Guide Dogs (within reason of course)
BEAUTIFUL – The Carole King Musical tells the inspiring true story of King’s remarkable rise to stardom, from being part of a hit songwriting team with her husband Gerry Goffin, to her relationship with fellow writers and best friends Cynthia Weil and Barry Mann, to becoming one of the most successful solo acts in popular music history. Along the way, she made more than beautiful music, she wrote the soundtrack to a generation.
Featuring a stunning array of beloved songs written by Gerry Goffin/Carole King and Barry Mann/Cynthia Weil, including “I Feel The Earth Move,” “One Fine Day,” “(You Make Me Feel Like) A Natural Woman,” “You’ve Got A Friend” and the title song, BEAUTIFUL has a book by Tony® Award-nominee and Academy® Award-nominated writer Douglas McGrath, direction by Marc Bruni, choreography by Josh Prince, and took home two 2014 Tony® Awards and a 2015 Grammy® Award.