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Cyber Security & Cloud Expo Global 2020

The Cyber Security & Cloud Expo Global will return to the heart of London on the 17-18 March 2020. Presented in a series of top-level keynotes, interactive panel discussions and solution-based case studies, the Cyber Security & Cloud Expo will explore the industries currently undergoing, and set to undergo, major disruption. These include financial services, healthcare, insurance, energy, government, automotive and more. Co-located with IoT Tech Expo,  AI & Big Data Expo  and Blockchain Expo, the co-located exhibition provides a fantastic opportunity for networking and learning across the entire ecosystem. Ticket types include: Ultimate Pass – Full access to Cyber Security & Cloud Expo, IoT Tech Expo, AI & Big Data Expo and Blockchain Expo, in addition to networking opportunities, expo features and copies of the sessions materials post event from all 4 shows. Gold Pass – Access to all Cyber Security & Cloud Expo conferences, networking evening, and our event networking app. The pass also gives you access to the Cyber Security & Cloud conference materials post-event. Free Expo Pass – Access to the free conference tracks, as well as the exhibition floor. Find out more and register here: https://cybersecuritycloudexpo.com/global

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Tampa Bay Buccaneers V Pittsburgh Steelers

TAMPA BAY BUCCANEERS: Visa, MasterCard, American Express & Discover / USF FOOTBALL: Visa, MasterCard, American Express / STADIUM JUMPING: / All Other Events: Location: box office (south end of the staduim) Opens: day of event (Please contact the proper organization for specific times) Stadium Office Number: Tampa Bay Bucaneers: (813)879-2827 Buccaneer Groups Sales:(813)870-2700 (ask for Group Sales) Stadium Jumping Inc: (813)253-2782 USF Football: 1-800-GOBULLS Outback Bowl: (813)874-2695 The ticket office located on property at the Raymond James Stadium is open day of event only. The various organizations that use Raymond James Stadium have varying hours of operation. The number(s) for these organizations are listed under "Box Office Phone Numbers". Raymond James Stadium is a cashless venue This is an accessible venue. Raymond James Stadium would like for you to know that is fraud if you purchase an accessible ticket knowing you are not eligible for accessible seating.

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Hamilton (NY)

Cash, AmEx, Visa, MC Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID. (212) 221-1211 Monday - Saturday 10am - 8pm Sunday 12pm - 6pm

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HDI Technical Support Professional 2 Days Training in Seoul

Course Description: The technical support professional assists with providing support services and acts as an escalation point, providing level 2 or level 3 support, for the support center. They may work directly with customers or with other departments to resolve issues related to the organization’s products and/or the IT infrastructure that enables the business.  The HDI Technical Support Professional training focuses on customer service and service Management Best Practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge Management, problem Management, improving teamwork, and stress Management.  Course Topics: Introduction  Role of the Technical Support Professional ●     The Support Organization’s Role in the Business ●     The Role of the Technical Support Professional ●     The Value of the Technical Support Professional Strategic Framework ●     Strategic Perspective ●     The Service Catalog ●     Service Level Management ●     Standard Operating Procedures ●     Business Alignment Support Center Processes and Operations ●     Best Practices ●     Information Technology Information Library ●     Service Operation Functions ●     Service Operation Processes ●     Service Design Processes ●     Service Design Processes ●     Service Transition Processes Continual Service Improvement ●     Continual Service Improvement ●     Quality Assurance ●     Metrics ●     Performance Reporting Support Delivery Methods & Technology ●     Support Center Infrastructure ●     Support Delivery Methods ●     Cloud Services ●     Remote Management ●     Service Management Systems Communication Skills ●     Communicating with Stakeholders ●     Communication Barriers ●     Communication Filters ●     Communication Enablers ●     Global Communication ●     Vocal Elements ●     Body Language ●     Active Listening Customer Management Skills ●     Your Customer’s Psychological Needs ●     Empathy ●     Emotional Intelligence ●     Handling Conflicts ●     Customer Competency Levels Problem Solving & Troubleshooting Skills ●     Your Problem Solving Approach ●     The Incident Management Process ●     Problem Investigation and Diagnosis ●     Root Cause Analysis ●     Effective Documentation Teamwork Time Management, & Stress Management ●     Teamwork ●     Time Management Skills ●     Stress Management Skills  Learning Goals: ●     Customer service Best Practices ●     Communications skills ●     Service Management Best Practices and terms ●     Importance of being responsive to incident escalation and the need to log information properly ●     Purpose and value of quality assurance monitoring ●     Metrics used to monitor individual and team performance and to determine key success factors ●     Knowledge Management Best Practices ●     How to improve problem solving and problem Management ●     How to improve teamwork and relationships  Course Agenda: Day 1 ●     Support Center Overview ●     Strategic Framework ●     Support Center Processes and Operations ●     Continual Service Improvement (CSI) ●     Support Delivery Methods & Technology Day 2 ●     Communication Skills ●     Customer Management Skills ●     Problem Solving & Troubleshooting Skills ●     Teamwork, Time Management, & Stress Management Who can Attend? Technical support professionals who serve as the escalation point for one or more support centers and desktop support teams.

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Hamilton (Chicago)

The Box Office accepts Cash, Visa, Mastercard, American Express and Discover. No personal checks, please. Will Call tickets can be picked up at any time during Box Office hours on the day of a show. The customer must present the actual credit card used to make the order, a valid picture ID, and the confirmation number. The Administrative offices of the James M. Nederlander Theatre may be reached at (312) 977-1700. There is no public phone number available for the Box Office. The box office cannot take phone orders. To order tickets by phone, please call 800-775-2000. For groups of 20 or more, call (312) 977-1710. Box office hours vary. Please call (312) 977-1700 for the current week's hours. For wheelchair accessible seating please call the box office at 312-977-1700 ext. 1259

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