Bringing the SAP community together for the largest SAP Partner-led event in Europe!
We are pleased to announce that #itelli2020 will once again take place at the QEII Centre, London, on Tuesday 2nd June 2020. We have secured a larger space spread over just 2 floors enabling access to larger presentation rooms, additional interactive zones and networking areas.
#itelli2020 will bring together the resources, skills and strength of itelligence and the NTT Group, and showcase the scale of our vibrant SAP community. Brought to life by compelling customer stories that firmly place data and intelligence at the centre of projects, you’ll discover how to integrate technologies, run intelligent business applications and access real time insight. The #itelli2020 conference will present an impressive line-up of SAP experts with an agenda packed full of inspiring keynotes, new customer case studies, exciting live demos, SAP consultant-led workshops, customer Q&A sessions and our complimentary networking reception.
Register today!
Develop hidden talent. Strengthen the bonds between families. Encourage personal discipline. Teach lasting commitment. And do it all through a simple but exhilarating connection with the ocean environment. There are few activities that offer genuine life-changing experiences for the entire family quite like surfing. Give them the opportunity to experience the joys of surfing and your Ohana will thank you long after the boards have been stored.And to help offset the expenses of bringing the whole family to Hawaii, we’ve created a family package that’s affordable, safe, and fun for everyone. The base family lesson covers one adult and one child who is 12 years old and under, with the option to add additional family members. Family lessons are available for both one (1) hour and two (2) hour sessions.Price includes 1 adult and 1 child 12 and under. You can add on more family members after the 1st adult & child.By completing this booking request, you acknowledge that this is a request that needs to be confirmed by our Partners. Once verified, you will receive a confirmation email.
Cash, AmEx, Visa, MC
Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID.
(212) 221-1211
Monday - Saturday 10am - 8pm Sunday 12pm - 6pm
Cash, Visa, MC, AMEX & Discover. No Checks accepted at Box Office
Will Call is located at main Box Office. Customers can pick up any time/day prior to event
(518) 487-2000
Box Office is located on the Market Street side of the venue. Hours Monday-Friday 10AM - 4PM Saturday - Sunday: Ticketed event days only The Box Office will be open later and on weekends beginning at 2pm if there is a ticketed event. Change of standard hours will be posted on our Facebook page. We recommend checking there first before heading here.
This is an accessible venue. Venue is Accessible from Pearl Street Level with escalators and elevators to the concourse level. Venue parking in MVP Arena Garage (behind venue) is accessible via walkway on the 3rd floor of garage.
Box office accepts all major credit cards
Will Call is open during regular Box Office Hours and 2 hours prior to curtain.
(480) 965-3434 - Gammage information and Charge By Phone (480) 965-6678 - Gammage Group Services
Box Office is open 10am-6pm Monday - Friday and event days. The Box Office will be closed on Fridays, during the summer months.
Venue is accessible to all patrons. Seats in accessible section are limited to one companion seat. THERE IS NO ACCESSIBLE SEATING AVAILABLE IN BALCONY OR TIER SECTIONS. PATRON MUST USE STAIRS TO GAIN ACCESS TO BALCONY OR TIER SEATING.
We want to invite everyone to a social-distancing Christmas event!
My husband, Ryan Jones, has created the Jones Family Christmas Light and Music Show at our home on 1748 Abbington Hill in Lexington.
Ryan, who is visually impaired, has synchronized Christmas lights and music for a beautiful and meaning display. We have recorded a narration of the Christmas story to accompany the show. The show consist of Trans-Siberian Orchestra Christmas songs.
The show is FREE and starts December 1 and ends January 1. The show runs each night from 6:30-9:00pm except during heavy rain.
The show can be watched from your car, and the music and narration can be heard by tuning to 89.5 FM.
For more information, please see the 2016 Fox56 news story using the following link: https://www.youtube.com/embed/wsxCimrysy0
Our Facebook page is Facebook.com/JonesFamilyLights
Thank you and God bless,
Kayla Jones
Course Description:
This Course immerses participants in the overall concepts, Processes, Policies and methods associated with the Service Strategy phase of the Service Lifecycle. The Course covers the Management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting Processes. This Course is designed using an engaging scenario-based approach to Learning the core disciplines of the ITIL Best Practice and positions the participant to successfully complete the associated exam.
The Course is important for IT professionals working in roles associated with strategic planning, execution and control within a service-based business model. Participants will gain a deeper understanding of the Service Strategy stage of the Service Lifecycle and how activities in this stage may be implemented to enhance the quality of IT service Management within an organization. This Course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.
Through the blended form of Learning, participants benefit from an optimal mix of Learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Strategy and learn to apply this knowledge in real life. Participants can complete eLearning modules in their own time to build the right level of knowledge, and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in Practice.
Course Topics:
Course Introduction
● Introductions
● Course Introduction
● Course Learning Objectives
● Unique Nature of the Course
● Course Agenda and Exam Details
● Course Agenda
● ITIL Intermediate Classroom Course
● ITIL Intermediate Expert Program Course
● ITIL Intermediate Classroom Blended Course
● ITIL Intermediate Virtual Classroom Blended Course
● Introduction to Service Strategy
● Purpose and Objectives
● Scope of Service Strategy
● Value to the Business
● Relationship with Other Lifecycle Phases
● Group/Individual Exercise
● Service Strategy Principles
● Basic Approach to Deciding a Strategy
● Strategy and Opposing Dynamics and Outperforming Competitors
● The Four Ps of Service Strategy
● Services and Value
● Utility and Warranty of Services
● Customer Assets, Service Assets, and Strategic Assets
● Service Providers – Types and Choosing Between Them
● Defining Services
● Strategies for Customer Satisfaction
● Service Economics
● Sourcing Strategy
● Strategy Inputs and Outputs with the Service Lifecycle
Service Strategy Processes
● Strategy Management for IT Services
● Service Portfolio Management
● Financial Management for IT Services
● Demand Management
● Business Relationship Management
● Group/Individual Exercise
● Sample Test Questions
● Governance
● Governance
● Strategizing for Governance
● The Governance Framework
● IT Governance
● Governance Bodies
● Relationship of Service Strategy with Governance
● Group/Individual Exercise
● Organizing for Service Strategy
● Organizational Development
● Departmentalization Organization
● Organizational Design
● Service Owner and Business Relationship Manager
● Other Roles
Technology Considerations
● Service Automation
● Service Interfaces
Implementing Service Strategy
● Implementation Through the Lifecycle
● Following the Lifecycle Approach
● Impact of Service Strategy on Other Lifecycle Phases
● Group/Individual Exercise
Challenges, Critical Success Factors, and Risks
● Challenges
● Risks
● CSFs
● Sample Test Question
Exam Preparation Guide
● Mock Exam 1
● Mock Exam 2
Learning Goals:
● Understand Service Management as a Practice and Service Strategy Principles, purpose and objective.
● Understand how all Service Strategy Processes interact with other Service Lifecycle Processes.
● Identify the activities, methods and functions used in each of the Service Strategy Processes.
● Identify the roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence.
● Measure Service Strategy performance.
● Understand technology and implementation Requirements in support of Service Strategy.
● Identify the challenges, critical success factors and Risks related with Service Strategy.
Course Agenda:
6 hours of self-paced, instructor-supported eLearning
Day 1
● Course Introduction
● Introduction to Service Strategy
● Service Strategy Principles
● Service Strategy Processes
● Governance
● Homework
Day 2
● Organizing for Service Strategy
● Technology Considerations
● Implementing Service Strategy
● Challenges, Critical Success Factors, and Risks
● 2 hours of self-paced, instructor-supported eLearning
Who can Attend?
● CIO/CTOs
● Supervisory staff
● IT Team leaders
● IT Designers
● IT Architects
● IT Consultants
● IT Audit Managers
● IT Security Managers
● Service Test Managers
● ITSM Trainers