Visa, MasterCard, American Express, Discover & Cash. Will Call begins 2 1/2 hours prior to event. 615-565-4200. Fax is 615-565-4212. For CMA Festival Info, please call 1-800-CMAFEST 8:30AM - 5:00PM Monday - Friday. This is an accessible venue: All Patrons in Wheelchairs Must Purchase Accessible Seating. For CMA Music Festival: Please contact CMA at 800-262-3378 for accessible seats.
read moreCourse Description: Support center team leads serve as the communication link between the team and the manager as well as the first point of internal escalation for the customer. HDI Support Center Team Lead (HDI-SCTL) training ensures that participants learn how to deliver exceptional customer support, promote Process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This Course is designed for support professionals who need to develop fundamental Management and leadership skills. Course Topics: Unit 1 : Support Center Overview ● The Evolution of the Support Center ● The Role of the Support Center Unit 2 : Role of the Support Center Team Lead ● The Role of the Support Center Team Lead ● Effective leadership ● Emotional Intelligence ● Managing Relationships Unit 3 : Business planning and Strategy ● Strategic Perspective ● Building a Service and Support Strategy ● Service Level Management ● Standard Operating Procedures ● Business Alignment Unit 4 : Support Center Processes ● Best Practices for Support ● Service Operation ● Additional Processes ● Knowledge Management Unit 5 : Support Delivery Methods & Technology ● Support Center Infrastructure ● Support Tools & Communication Channels ● Service Delivery Methods ● Cloud Services ● Service Management Systems Unit 6 : Workforce Management & Training ● Workforce Management ● Sourcing and Recruitment ● Training Unit 7 : Communication & Coaching ● Communication Skills ● Global Awareness ● Managing Conflict ● Coaching Unit 8 : Teamwork, Motivation, & Retention ● Teamwork ● Motivation, Rewards, and Recognition ● Performance Management ● Retention Unit 9 : Metrics and Quality Assurance ● Metrics ● Quality Assurance ● Using Surveys ● Performance Reporting ● Promoting the Support Center Learning Goals: ● Essential team lead Management and leadership skills. ● The importance of service level agreements, and operating level agreements. ● The ITIL Processes of incident, problem, change, release, asset, and configuration Management ● An overview of security Management and knowledge Management. ● Strategies for managing conflict. ● The essentials of people Management: hiring, scheduling, evaluating, and retaining employees ● An eight-step method for effective coaching. ● Proven team-building and motivational techniques. ● Essential performance metrics and key performance indicators. Course Agenda: Day 1 ● Support Center Overview ● Role of the Support Center Team Lead ● Business planning and Strategy ● Support Center Processes ● Support Delivery Methods & Technology Day 2 ● Workforce Management & Training ● Communication & Coaching ● Teamwork, Motivation, & Retention ● Metrics and Quality Assurance Who can Attend? ● Technical support professionals who must understand support center Processes and Best Practices and master important daily functions like quality assurance monitoring, coaching, and escalation. ● Individuals who are preparing for the HDI Support Center Team Lead certification exam.
read more'PLEASE NOTE: WHEN SELECTING YOUR TICKET TYPE THAT BRUNCH IS NOT INCLUDED AND MUST BE PURCHASED AS AN ADD-ON TICKET PER PERSON. THE ONLY FOO
read moreCash, American Express, Mastercard, & Visa. Will Call is located at the Box Office. Box Office Telephone: 323-468-1770 The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
read moreThe Fureys return to the Irish World Heritage Centre on Saturday 4th April, singing all their hits. Don't miss your chance to see them!
read moreBox Office accepts Cash, Visa, MasterCard, American Express and Discover. Personal checks with proper I.D. are accepted up to 10 days prior to event only. This may vary on some events. Location : Box Office Most events - Ground level on the West Side facing Franklin Avenue Hours : Will Call is available once the order is verified during Box Office hours The customer must present actual credit card, picture ID, and confirmation number to claim will call tickets. (504) 280-7222 - General (504) 280-GAME - UNO Athletic Ticket questions Tuesday & Thursday 10am-2pm As of June 22nd 2021 Monday-Thursday 10am-3pm, closed Fridays & Weekends Closed for University of New Orleans holidays and closure days Event Days: Event times vary, generally open 2 hours prior to until one hour after showtime. Reserved seat events - It varies by event. Click the wheelchair icon above the map for more info. General Admission events - purchase any seat, accommodations will be made at the door.
read more#cdltlanguagelearners WHY COME? Do you have students at different levels of language acquisition in the same class? This two-day workshop will provide practical strategies for differentiating grade level lessons and engaging all learners in listening, speaking, reading, and writing. WHO IS IT FOR? Grade K-5 EAL teachers. Grade K-5 general educators who serve EAL students. Teams of general education and EAL teachers, who co-teach, co-plan, or work together in any way. WORKSHOP OUTLINE In this interactive workshop, participants will experience differentiation strategies in demonstration lessons from an asset-based approach. After each learning experience, participants will reflect on ways to apply the strategies to various grade levels, language acquisition levels, and content areas or units of inquiry. Participants will analyze academic language demands of texts and units of inquiry and create supports and scaffolds to ensure that all students can access grade-level content and develop their listening, speaking, reading, and writing skills. Participants should bring plans for an upcoming lesson in order to participate in a protocol for adding the language lens to the lesson. LEARNING OUTCOMES Throughout the workshop, participants will: Identify students’ strengths and create a student “Can Do Portrait”. Experience and analyze differentiation strategies in model lessons. Understand the features of academic language. Analyze academic language demands of texts and projects. Enhance language development within inquiry-based and project-based units. Plan for differentiation of language in classroom content, process, product, and environment. Develop scaffolds and supports in each language domain (listening, speaking, reading, and writing) for students at different levels of language acquisition. Transfer strategies and supports to lessons using the Language Lens Planning Protocol. SPEAKER Beth Skelton provides professional development, coaching, and consulting for schools around the world focused on creating equitable education for multilingual learners. She believes that all students are academic language learners and that all teachers are language teachers. She holds a Master’s Degree in Multicultural Teacher Education and has worked with early childhood, elementary, middle, high school and adult language learners in rural, urban, suburban, and international school settings for over 30 years. She is a WIDA certified trainer and has extensive experience and training in Kagan cooperative learning, Harvard Project Zero and Visible Thinking Routines, SIOP, International Baccalaureate English B course, Marzano’s Strategies that Work for English Learners, Total Physical Response Storytelling (TPRS) for English Learners, and student-centred instructional coaching. She has published materials for teaching adult English Learners with the TPRS method entitled Putting it Together, which have been translated into Spanish, Dutch, French, and sign language.
read moreCollect the tickets from the main entrance when the doors open on the night. Please take the credit card and Ticketmaster Booking Reference number as proof of purchase. 01223 511511 www.junction.co.uk Box Office is open 10.00-18.00 hrs Mon-Sat. Full disabled access and hearing loop. To book please contact the venue.
read moreCash, AmEx, Visa, MC Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID. (212) 221-1211 Monday - Saturday 10am - 8pm Sunday 12pm - 6pm
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