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Managing Successful Programmes – MSP Foundation 2 Days Training in Seoul

Course Description: This three-day course provides participants with a thorough understanding of the Managing Successful Programmes (MSP) programme management methodology, providing the knowledge needed to confidently understand and explain the use of MSP to manage programmes in line with strategic aims of a business and the its day-to-day running. Delivered by fully accredited trainers and industry leading experts who have extensive experience using MSP, the course includes a relevant, modern case study to help delegates understand how to apply the MSP way of managing programmes in the real world. There is also plenty of opportunity for participants to present their exercise results and discuss them with the rest of the class, thus gaining further knowledge from many different points of view, in many different industries. Course Topics: ●      MSP Introduction and Overview – What is a programme? What is programme management? MSP Structure ●      MSP Framework and Concepts – Principles, governance themes, transformational flow, management strategies and plans. ●      VISION – What is a vision’? What makes a good Vision Statement? ●      Identifying a Programme – Programme Mandate. Linking to Policy and Strategy. Preparing a Programme Brief. Planning to Define the Program. ●      Blueprint Design and Delivery – What is a Blueprint, and what does it contain? Developing a Blueprint from the Vision Statement. ●      Defining a Programme – Creating a Programme Definition Document (including the Project Dossier, the Programme Plan and the Programme Business Case). ●      Planning and Control – What is a Programme Plan and how is it developed? The Project Dossier. Resourcing and scheduling. ●      Benefits Realisation Management – The key driver for the program. How benefits realisation links to achieving strategic objectives. Outcome relationship models and Benefit Maps. Planning for benefits realisation. ●      Organisation and the Programme Office – Organisation and leadership. Organisational structure, the key roles and their responsibilities. What is a Programme Office and what service does it provide. ●      The Business Case – Developing, managing and reviewing the program’s Business Case. ●      Leadership and Stakeholder Engagement – Leadership as opposed to management. How leaders’ actively engage stakeholders. Analysing and engaging with stakeholders. Stakeholder maps and matrices. ●      Managing the Tranches – Implementing governance arrangements. Establishing tranches. Managing risks and issues. ●      Delivering the Capability and Realising the benefits Co-ordinating and managing projects on the Project Dossier. Starting and closing projects. Maintaining alignment with the program. Ensuring that project outputs are fit for purpose and can be integrated into operations, so that benefits can be realised. Pre-transition, transition and post-transition activities. ●      Quality and Assurance Management – Critical Success Factors. The scope of programme quality and assurance management. Quality processes. Configuration Management. Quality Management Strategy and Plan. Information Management Strategy and Plan. ●      Risk Management and Issue Resolution- Principles, approach and strategy for managing risks and resolving issues. Managing and controlling changes in programmes. ●      Closing a Programme- Formal confirmation of completion. Finalizing programme information.  Learning Goals:  ●      Understand the principles and structure of MSP. ●      Understand the benefits of a structured method in a changing environment. ●      Explain the MSP process model. ●      Understand the MSP themes. ●      Draft a Programme brief and Vision Statement. ●      Propose a Programme organisation structure. ●      Engage with stakeholders at all levels. ●      Understand the vision and the blueprint and how they can be applied to the best advantage. ●      Apply progress control mechanisms. ●      Appreciate the principles of programme level quality and risk management. ●      Realize the importance of configuration management  Course Agenda: Day 1 ●      MSP® Introduction and Overview ●      MSP® Framework and Concepts ●      Identifying a Programme ●      Blueprint Design and Delivery ●      Defining a Programme ●      Planning and Control Day 2 ●      Benefits Realisation Management ●      Organisation and the Programme Office ●      The Business Case ●      Leadership and Stakeholder Engagement ●      Managing the Tranches ●      Delivering the Capability and Realising the benefits ●      Quality and Assurance Management ●      Risk Management and Issue Resolution ●      Closing a Programme Who can Attend? ●      Newly appointed programme managers who may have a background in managing projects, but have not previously operated in a transformational change environment. ●      Senior managers who will sponsor the change, or perhaps be held accountable for its success. ●      Operational managers charged with embedding the change in their area. ●      Operational staff undertaking a role in the programme or related projects. ●      Programme office staff (PMO) wishing to build upon their project management knowledge. ●      Experienced project managers. ●      Those seeking a professional qualification in programme management.

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Chicago Blackhawks vs. Nashville Predators

The United Center Box Office accepts Cash, Visa, MasterCard, American Express and Discover Card. Tickets held at Will Call can be picked up beginning 90 minutes prior to the start of the actual event. E-TICKET /PRINT AT HOME & MOBILE TICKETING If you chose Print-at-Home as your delivery method, your tickets will be sent to the email address used at the time of purchase in the form of a .pdf and must be printed on paper in advance for entry. Print at Home tickets cannot scanned at the venue from a mobile device. Choosing mobile entry allows the convenience of using your smartphone as your game ticket. You no longer need to bring your physical tickets to the game. This includes season tickets and single game tickets purchased online or forwarded by email through authorized outlets including Chicagoblackhawks.com, Chicagobulls.com, ClickTix, Ticketmaster.com or other United Center approved outlets. Mobile entry requires a valid QR code. (312) 455-4500 (312) 455-4519 (TTY) Monday-Friday, 11:00 a.m. until 6:00 p.m. Saturday, closed if no performance Sunday, closed if no performance *Hours subject to change depending on event schedules. Not only is the United Center designed to 100% ADA compliance, but each team member has been specifically trained in assisting our guests with special needs. Should you have any questions regarding the accessibility of the arena or for ticket information, please call 312-455-4653 and ask for Guest Relations (312-455-4519 TTY). Tickets in wheelchair accessible areas are available on all levels of the United Center, and the arena offers 100 disabled parking spaces located in parking Lot G off of Damen Avenue. All washrooms, restaurants, first aid station, seating areas, Cash Stations, box offices, Concession stands and drinking fountains are all wheelchair accessible.

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Philadelphia Eagles vs. Seattle Seahawks

MasterCard, Visa, Discover, Traveler's Checks, Cash, & American Express. Pick up tickets one hour prior to show. Customer must present actual credit card used to place the order, the confirmation number and a photo I.D. Doors and plaza gates open 3 hours prior to event - seating gates - 2 hours prior to event. For non Eagles events - Will Call is on 11th St. facing the Wachovia Ctr. Will Call for the Lacrosse Event, May 28 - May 30, 2005 will be at the Chrysler Jeep Entrance/Main Ticket office. General Info - 215.463.2500 Ticket Office - 215.463.5500 Accessible Seating - 215.463.5500 Monday - Friday 9am - 5pm Event Day - Remote ticket booth located 11th st. side of main parking lot. Non event day:Headhouse Accessible seating is available in all levels. Limited accessible seating through Ticketmaster. Please call 215.463.5500 for accessible procedures.

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Hamilton (Touring)

Cash, American Express, Mastercard, & Visa. Will Call is located at the Box Office. Box Office Telephone: 323-468-1770 The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.

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Hamilton (Touring)

Visa, MasterCard, American Express, Cash, Discover Please pick up tickets 1 hour prior to show. Customers must present photo ID, actual credit card used to purchase tickets and confirmation number. (617) 259-3400 Skip the service fees. Buy tickets at the box office! Monday through Friday 10AM to 5PM (non performance weeks) Open 2 hours prior to matinee on weekends and closes ½ hr after curtain. Open 10am until ½ hr after curtain on weekdays. Accessible seating is sold on Ticketmaster. Sight impaired seating and hearing impaired seating, is handled through the box office only for these events.

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Dallas Cowboys vs. Tampa Bay Buccaneers

Cash, MC, Visa, Amex Will Call Will Call is available at AT&T Stadium Ticket Office locations at Entry A on the northeast side of the stadium and at Entry F on the southwest side of the stadium. Will Call ticket windows open three (3) hours prior to most events. To claim tickets at Will Call, a photo ID and the credit card used to purchase the tickets must be presented. For Cowboys games, only the account holder of record may pick up tickets. A person other than the account holder may pick up tickets from Will Call provided that they present written and signed authorization from the account holder along with a copy of the account holder's photo ID. AT&T Stadium Ticket office: (817) 892-5000 AT&T Stadium/Art Tours Ticket Office: (817) 892-8687 9-5 Monday-Thursday, and 9-4 Friday Accessible Seating in all levels of the venue. ADA/Accessibility AT&T Stadium is committed to guests with disabilities. Our facilities are fully accessible and we provide a wide range of services and amenities for guests with special needs. AT&T Stadium is designed with accessible parking, accessible vehicle drop off areas, power assisted doors, restrooms, concessions, water fountains, ATMs, and seating areas. Guests can receive more information by visiting one of our Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451 or at a Concierge desk located on the club and suite levels. In order to provide maximum flexibility in our wheelchair accessible seating areas, folding chairs will be provided for companion seating. ADA Ticket Fraud ADA ticket fraud includes, but is not limited to, the misrepresentation of a disability. Management reserves the right to take appropriate action regarding misrepresentation, which may result in relocation, revocation of tickets or ejection. Wheelchairs A limited number of wheelchairs are available for transporting guests from the gates to their stadium seating location. Guests are asked to supply their own wheelchair if they need one for the duration of the event. Guests may arrange for wheelchair assistance by contacting an event staff member at any entrance. In addition, wheelchair escort reservations can be made, in advance, by calling the Guest Services Hotline at (817) 892-4161. Guests needing assistance after the event should contact an event staff member, security personnel or visit one of the Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451. Guests in suite and club areas should contact the Concierge desk on their level to request a wheelchair escort or additional assistance. HEARING IMPAIRED PATRONS -------------------------------------- - Sell Regular Seating - Hearing Impaired Devices and Information Available at Guest Services Centers Located at Sections 219, 244, 420, and 451 or at a Concierge Desk on the Club and Suite Levels

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