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Available at Box Office during regular hours.
Holiday Box Office Hours: Christmas Eve (12/24/19) - 10:00am-2:00pm Christmas Day (12/25/19) - CLOSED New Year's Eve (12/31/19) - CLOSED New Year's Day (1/1/20) - 12:00pm-7:00pm Box office hours: Monday - Saturday 10:00am-8:00pm Sunday 11:00am - 7:00pm THE BOX OFFICE WILL BE OPEN FOR SALES IN PERSON ONLY.
There are no steps into the theatre from the sidewalk. Please be advised that where there are steps within the theatre we are unable to provide assistance. Orchestra: Seating is accessible to the Orchestra without steps, but there are 1-2 steps up to access rows Q-T in the Center and Right Orchestra. Wheelchair seating is in the Orchestra only. Mezzanine: On the 2nd Level: up 29 steps from the Orchestra. There is no elevator to the Mezzanine. Entrance is behind row F. There are approximately 2 steps up/down per row. There are handrails along both sides of every aisle in the mezzanine. Balcony: On the 3rd level: up 76 steps from the Orchestra. There is no elevator to the Balcony. There are approximately 2 steps up/down per row. There are handrails along both sides of every aisle in the Balcony.
Course Description:
This 1-day training provides you with the basic knowledge required for the effective utilization of ITSM skill sets in any DevOps organization. The training focuses on the essential knowledge of the two different worlds, ITSM and DevOps, and how they complement each other. It helps you know how the DevOps movement fits perfectly with ITSM. The various group discussions and the case study are the primary ingredients of this course that help you understand a DevOps movement in an organization. DevOps is gaining momentum, therefore, think of this course before looking elsewhere for the DevOps movement in your organization. As DevOps is gaining momentum this course will prepare participants in aligning this new, agile way of thinking with the traditional ITSM processes.
Course Topics:
● Training Introduction
● Overview
● Training Objectives
● Course Agenda
● Type of Activities
● Course Book
● Group Activity
● DevOps and ITSM (ITIL)
● ITIL Refresh
● Overview of ITIL Key Lifecycle Phases and Outputs
● What is DevOps?
● Challenges Leading to DevOps
● A Brief History of DevOps
● How DevOps make it easy for a business to work with IT?
● How DevOps drives business performance?
● Why DevOps? (The Benefits)
● DevOps Core Principles
● Defining a DevOps Team
● DevOps Organization
● Activity-Focused vs. Product-Focused
● Automate Everything and Obtain Immediate Feedback
● Continuous Delivery
● Culture
● DevOps Journey Examples
● Different Starting Points
● DevOps Journeys
● Case Study: EJ Airways
● Group Discussion: DevOps Impact on EJ Airways
● Contribution of ITIL and DevOps
● ITIL and DevOps Complement Each Other
● Positioning DevOps in ITSM Processes
● Why DevOps and ITIL need each other?
● Realization of DevOps Teams Objectives Through ITIL
● DevOps Teams in EJ Airways
● EJ Airways Baggage Handling System: Stop Your Work
● Group Discussion: ITSM Providing a Solid Base for DevOps in Operation
● Introduction Case for Design and Transition
● Group Discussion: ITSM Providing a Solid Base for DevOps in Design and Transition (Optional)
● DevOps Agile Skills Association (DASA)
● DASA Competence Framework
● DASA Mission
Learning Goals:
● Relate and complement DevOps and ITSM.
● Describe DevOps.
● Discuss the value of ITSM in a DevOps environment.
● Explain how to utilize ITSM processes in DevOps teams.
Course Agenda:
Day 1
● Training Introduction
● DevOps and ITSM (ITIL®)
● DevOps Journey Examples
● Contribution of ITIL® and DevOps
● DevOps Agile Skills Association (DASA)
Who can Attend?
● Individuals involved in IT development, IT operations or IT service management
● Individuals whose role is affected by DevOps and continuous delivery, such as the following IT roles:
1.DevOps Engineers 2.Product Owners 3.Integration Specialists 4.Operations Managers 5.Incident and Change Managers 6.Other IT and Process Managers 7.System Administrators 8.Network Administrators 9.Business Managers 10.Automation Architects
Entrust 2020 | March 4th-6th, 2020Orlando, FL
Join industry leaders and PowerDMS experts for two-days of learning from experts, connecting with peers, and growing to help your organization increase trust and efficiency.
Why attend Entrust 2020?Entrust is the biggest PowerDMS event of the year. Entrust will help you learn from experts, connect with peers, and grow professionally.
Learn from expertsHands-on PowerDMS training workshops you won’t find anywhere else.
Connect with peersConnect with other PowerDMS peers to share industry experiences and best practices.
Grow professionallyTake yourself and your organization to the next level in increasing trust and efficiency.
FAQs
How can I contact the organizer with any questions?
Please email entrust@powerdms.com with any questions.
What's the refund policy?
Attendees can receive refunds until February 4, 2020.
Who will be speaking at Entrust?
The speakers will be a mix of thought-leaders, PowerDMS trainers, executives, and customers. We are still working on finalizing a list of speakers – updates will be posted at: https://www.entrustorlando.com/
Make your own one of a kind teapot! One of our most popular pottery class you will learn a variety of hand building techniques such as pinching and coiling that allow you to transform a block of clay into a teapot. Once fired you will have a usable teapot which you can show off to your friends and your next tea party!
Great for beginners, bucket listers or those who want a quick startup on learning to hand build pottery.
Course cost includes instruction, all materials, glazing and firing of pieces made.
Class size restricted to a maximum of 5 students.
If you would like to book for a date not listed you can view more dates at SomethingAtMarys.com
Join us IRIE ALLEY THURSDAYS is a Vibe Each And Every Thursday!
Bowl, Drink, Eat, Hookah and Party ALL NIGHT. $20 includes 2 Hour Bowling, Shoes, and Party vibes all night!!! (Bowling is not mandatory) with a Live Dj Playing The hottest in Dancehall Soca Afro Beats Kompa Reggaeton.
Inside Baldwin Bowl 2407 Grand Ave, Baldwin NY (Long Island) Bringing a different Vibe to the New York City party scene. Come and enjoy the Afro Caribbean Latin - inspired experience!
ARIES Season
RSVP - Email: IRIEALLEYTHURSDAYS@Gmail.com
#IrieAlleyThurdsdays .....Follow on Facebook and Instagram https://m.facebook.com/iriealleythursdays/ @IrieAlleyThursdays
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To pick up tickets, a valid government-issued photo identification is required. Hours: Monday - Friday / 9 a.m. - 3 p.m. and three (3) hours prior to any event. Location: On Church Street (north side of venue).
Venue information : 407.440.7900 Groups Sales: Amway Center events: 407.440.7900 Orlando Magic games: 407.896.2442, select "2".
Hours of Operation: Monday - Friday / 9 a.m. - 3 p.m. Summer and holiday hours may apply.
Wheelchair accessible and companion seats are available at locations dispersed throughout Amway Center, offering guests the choice of an array of prices, amenities and lines of sight. Seating locations vary depending on particular events. It is important to indicate when buying tickets if you require wheelchair accessible seating. Service animals are animals individually trained to do work or perform tasks for the benefit of an individual with a disability. Guests with disabilities are welcome to bring their service animals inside the Amway Center. Service animals may not use additional seats unless a ticket has been purchased for the adjacent seat, but may request accessible seating. Elevators : The Amway Center has fourteen (14) accessible public elavators available for all guests. Parking : Convenient accessible parking is located in the GEICO Garage, which is adjacent to the Amway Center and accessible via the pedestrian bridge on the Terrace Level (Level 3). Additional accessible parking is located in lot 9. There are also accessible parking spaces in surface lots and garages in the area surrounding the Amway Center. Visit amwaycenter.com for more information. Entrance : The Amway Center's main entrance is at the middle block of Church Street between Hughey Avenue and Division Avenue. Accessible entry is also available via the pedestrian bridge on the Terrace Level (Level 3).
Course Description:
Support center team leads serve as the communication link between the team and the manager as well as the first point of internal escalation for the customer. HDI Support Center Team Lead (HDI-SCTL) training ensures that participants learn how to deliver exceptional customer support, promote Process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This Course is designed for support professionals who need to develop fundamental Management and leadership skills.
Course Topics:
Unit 1 : Support Center Overview
● The Evolution of the Support Center
● The Role of the Support Center
Unit 2 : Role of the Support Center Team Lead
● The Role of the Support Center Team Lead
● Effective leadership
● Emotional Intelligence
● Managing Relationships
Unit 3 : Business planning and Strategy
● Strategic Perspective
● Building a Service and Support Strategy
● Service Level Management
● Standard Operating Procedures
● Business Alignment
Unit 4 : Support Center Processes
● Best Practices for Support
● Service Operation
● Additional Processes
● Knowledge Management
Unit 5 : Support Delivery Methods & Technology
● Support Center Infrastructure
● Support Tools & Communication Channels
● Service Delivery Methods
● Cloud Services
● Service Management Systems
Unit 6 : Workforce Management & Training
● Workforce Management
● Sourcing and Recruitment
● Training
Unit 7 : Communication & Coaching
● Communication Skills
● Global Awareness
● Managing Conflict
● Coaching
Unit 8 : Teamwork, Motivation, & Retention
● Teamwork
● Motivation, Rewards, and Recognition
● Performance Management
● Retention
Unit 9 : Metrics and Quality Assurance
● Metrics
● Quality Assurance
● Using Surveys
● Performance Reporting
● Promoting the Support Center
Learning Goals:
● Essential team lead Management and leadership skills.
● The importance of service level agreements, and operating level agreements.
● The ITIL Processes of incident, problem, change, release, asset, and configuration Management
● An overview of security Management and knowledge Management.
● Strategies for managing conflict.
● The essentials of people Management: hiring, scheduling, evaluating, and retaining employees
● An eight-step method for effective coaching.
● Proven team-building and motivational techniques.
● Essential performance metrics and key performance indicators.
Course Agenda:
Day 1
● Support Center Overview
● Role of the Support Center Team Lead
● Business planning and Strategy
● Support Center Processes
● Support Delivery Methods & Technology
Day 2
● Workforce Management & Training
● Communication & Coaching
● Teamwork, Motivation, & Retention
● Metrics and Quality Assurance
Who can Attend?
● Technical support professionals who must understand support center Processes and Best Practices and master important daily functions like quality assurance monitoring, coaching, and escalation.
● Individuals who are preparing for the HDI Support Center Team Lead certification exam.
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Will call can be picked up in advance for both Coliseum and Performing Arts Center events at the advance ticket windows (please see Box Office Location and Hours above). Performing Art Center ticket windows day of show hours: Two hours prior to show time until promoter closes the windows. PLEASE BRING A PICTURE ID, THE ACTUAL CREDIT CARD USED TO PURCHASE THE TICKETS, AND YOUR ORDER NUMBER.
843-529-5000 Office 800-745-3000 Charge-by-Phone Accessible seating is available through the venue by calling 843-529-5033
Advance ticketing hours for both the Coliseum and Performing Arts Center are conducted from the Coliseum Advance Ticket Windows located off of Montague Avenue in front of the south entrance to the North Charleston Coliseum . Monday-Friday; 10:00am-5:00pm Open Saturday and Sunday for events and on-sales only (Saturday 10 a.m. until event/ Sunday Noon until event).
Wheelchair and accessible seating is available through the venue by calling 843-529-5033 (TDD 843-529-5021).