412-642-1800
During the Pittsburgh Penguins hockey season, the DICK'S Sporting Goods Box Office at PPG Paints Arena will be open: Monday – Friday, 10:00 AM – 5:00 PM and Saturday, 10:00 AM – 2:00 PM. Sundays that are event days will vary based on the event time but opening hours will always be 10:00 AM with the Box Office remaining open up through the start of the event.
American Express, Visa, Mastercard, Discover
Tickets purchased in person at the box office are sent via text message at the windows.
(973) 757-6000 The Prudential Center Box Office is located inside the arena near the corner of Mulberry Street and Edison Place. Guests can enter from the corner of Mulberry Street and Edison Place, next to the Investors Bank Tower.
The Box Office is open Monday through Friday: 11am to 5pm. We are closed each Saturday and Sunday, with the exception of an event on one of those days, in which case we will open at 11am. Please visit www.prucenter.com/box-office for more information, or adjusted hours.
Accessible seating is available through Ticketmaster. Please visit ticketmaster.com to purchase accessible seating.
Cash; Check up to $100.00 w/Mass. Driver License; AMEX; Visa; MC; Discover; Diners Club
Pick up tickets starting 2 hours prior to event time. Customer must present the actual credit card used to place order and a photo I.D.
General Info Number:(617) 624-1000 Group Sales (only!): (617) 624-1805/1806 Bruins (617) 624-BEAR (Groups = 25+) Celtics (617) 523-3030 (Groups = 20+) Please do not contact Group Sales regarding sold out games!
TD Garden - Boston | Tickets, Schedule, Seating Chart, Directions (ticketmaster.com) The box office will open 2 hours prior to an event and remain open until one hour after the event begins. Please note the TD Garden Box Office does not sell tickets at the public on sale. All tickets should be purchased via www.ticketmaster.com *Hours subject to change
This is an accessible venue.
Cash...Visa...MC...AMX
Available 3 hours prior to kickoff: Must have a Valid Photo-ID for pick-up, confirmation # and credit card used for purchase are recommended for pick-up of phone charge orders.
General Info: 410-261-RAVE(7283)
Open Mon thru Fri:9AM – 5PM During the season open on Saturday of a home game from 10AM – 4PM Game Days: 2.5 hours prior to kickoff
Please contact Gwen Sieck at 410-261-RAVE.
Visa, Mastercard, American Express, Cash
All will call can be picked up at the main box office or ticketing kiosks on the southwest corner of the ballpark during regular business hours.
Ticket office information line-(602)514-8400 Main Number-(602)462-6500 SMG/SAA Ventures, LLC-(480)994-0471
Hours: Monday-Friday 9:00-5:00 and Event Days only Location: Main Ticket Office-Southwest corner of ballpark on 4th St. and Jackson. Additional Ticket Windows-Gate K Northeast corner of ballpark-near 7th St. on Jefferson The Box Office opens for the winter season TBA
Accessible Seats are reserved for individuals with accessible needs. These seats are restricted to no more than six (6) companions. If someone is wanting more than the allowed limit, please have them call the Box Office at 602 514-8400. Only 1 companion is guaranteed to be in the same section as the guest, depending on availability.
Course Description :
This 2-day course builds upon the DevOps fundamentals. The key focus of DASA DevOps Professional: Enable and Scale is on the four skill areas that have been defined by DASA and are required for successful DevOps results. The course helps you know why the four skills: courage, teambuilding, leadership, and continuous improvement, are the necessary skills for a DevOps environment.
DASA DevOps Professional: Enable and Scale is designed to provide the core education necessary to put DevOps into practice. With the help of DevOps theory, pragmatic examples and exercises, and interactive group discussions and role plays, the course will help you understand how to apply the necessary skills to practice DevOps.
Course Outline :
Course Introduction
Let’s Get to Know Each Other
Course Overview
Course Objectives
Course Agenda
Course Book
Group Discussions
Exam
Teambuilding
Design Teams:
Introduction to a DevOps Team
Characteristics of a DevOps Team
Boundaries for a DevOps Team
Build Teams:
Creating High Performance Teams
Feedback: Giving and Taking
Shared Responsibility and Accountability
Governance:
Governance on Three Levels
Governance Within a Team
Governance Between Teams
Governance Between Organizations
Scaling
External Suppliers
DevOps Leadership
Build Culture:
Create the Right Environment
Change the Habitual Behavior
Fail Fast to Improve
Maintain the Agile Soil
Create Purpose:
Know the Importance of Storytelling
Define the Purpose of Having a Purpose
Relate Alignment with Autonomy
Be a Servant Leader:
Give Control to the Team
Inspire and Support the Team
Make Your Own Leadership Manifesto
Focus on Success:
Customer Value and Team Success
Measure and Steer Value
Courage
Build Courage:
Importance of Courage
Out of Your Comfort Zone
Resilience
Courage in Relationship with Leadership and Feedback
Courage at the Team Level
Dealing with Failure
Think Different:
Think Different on a Day-to-day Basis
During Standups
Standup from Hell
10th Man Rule
Think Different in an Organized Way
Open Allocation Time
Guilds
Value - Customer Centric Action
Different Aspects of Value:
Customer Value
The Different ‘Voices’
Stakeholder Management:
Know Your Stakeholders
Categorize the Stakeholders
Combining Lean Startup and DevOps:
The Lean Startup Process
The Lean Startup Versus Chaos
Combining the Lean Startup and DevOps
The Power of Story Mapping:
Product/Service Development Approaches
Need for Story Mapping
Creating Story Maps
Continuous Improvement
Build Flow:
Build Optimal Flow
Multitasking and One Piece Flow
Little’s Law and Optimization of Process Lead Time
Valualize Flow
Flow and Resource Utilization
Types of Continuous Improvement:
Kaizen
Radical Change
Continuous Improvement Tools:
Kaizen Event
Value Stream Mapping
Visual Management
Retrospective
Daily Standup
Five Times ‘Why’
Exam Preparation Guide
Target Audience :
Individuals involved in IT development, IT operations, or IT Service Management
Individuals whose role are affected by DevOps and continuous delivery, such as:
DevOps Engineers
Product Owners
Integration Specialists
Operations Managers
Incident and Change Managers
System Administrators
Network Administrators
Business Managers
Automation Architects
Enterprise Architects
Learning Objectives :
At the end of this course, you will be able to:
Explain the importance of DevOps culture and the aspects that can influence it.
Explain why courage, teambuilding, leadership, and continuous improvement are required in a DevOps environment.
Explain why courage is essential to enable trust, honesty, and experimentation.
Identify and evaluate different types of behavior in a DevOps environment.
Recognize the signals indicating impediments and/or team dysfunctions.
Describe how to form good DevOps teams and assess their maturity.
List the effects of happiness and motivation on team performance.
Identify how leaders encourage feedback and transparency.
Discuss the factors that leaders can influence to build trust.
Explain how and why leaders promote a “Safe to fail” environment.
Analyze value streams to improve throughput and flow.
Facilitate the tools for continuous improvement: structured problem-solving workshops, Story Mapping sessions, and retrospectives.
Course Agenda :
Day1
Module 01: Course Introduction
Module 02: Teambuilding
Module 03: DevOps Leadership
Module 04: Courage
Day2
Module 04: Courage (Contd.)
Module 05: Value - Customer Centric Action
Module 06: Continuous Improvement
Exam Preparation Guide
Who Can Attend?
Individuals involved in IT development, IT operations, or IT Service Management
Individuals whose role are affected by DevOps and continuous delivery, such as:
● DevOps Engineers
● Product Owners
● Integration Specialists
● Operations Managers
● Incident and Change Managers
● System Administrators
● Network Administrators
● Business Managers
● Automation Architects
● Enterprise Architects