Cash, Visa, MasterCard, American Express, Discover
Will Call tickets can be picked up anytime the Box Office is open, thru event start time. Customers must present the actual credit card used to place the order and a valid photo ID.
General Information... 202-628-3200 Accessible Seating Only.. 202-661-5065
Box office is open on non-event days from 12pm-4pm (Monday-Friday); closed on non-event Saturdays and Sundays Box office is open on non-event days from 12pm-4pm (Monday-Friday); closed on non-event Saturdays and Sundays *Hours subject to change
To better accommodate your needs, Capital One Arena has requested that all accessible seating ticket accommodations be solicited only through their representatives. Please contact a Capital One Arena representative for further help with your ticket purchase.* Advance ticket purchase may be required. * Box office information is subject to change.
The event is for Parents and Carers of Children and Young People with Additional Needs and Disabilities who live in Oldham.
Our annual conference is now one of the biggest Parent Carer Forum events in the North West so book early.
What's included?
From 4:30pm until 6.30pm...
Marketplace of providers giving parents and carers access to Information, Advice and Support enabling families to effectively meet the needs of their child or young person.
Then from 7pm onwards...
A celebration of 10 years of Co-Production.
High profile guest speaker to be announced.
Updates on all the latest news and developments in the area of Special Educational Needs and Disabilities.
A 3 course dinner with opportunities to meet local, regional and national practitioners and service providers.
POINT's Annual Passion for Parents Awards Voted for by Parents/Carers in recognition of practitioners who have delivered exceptional support, meaning parents and carers are able to meet the needs of their families more effectively
DJ and dancing till late to celebrate the year!
IMPORTANT INFORMATION
Attendee Names
Please ensure that you enter all attendee names individually. Multiple tickets under one name will not be accepted.
Table Allocation
On submitting your booking you will automatically be allocated seats at a numbered table. If you are not attending alone please ensure that you book ALL your party on one order. This will ensure that you will be seated together.
What are my transport/parking options for getting to and from the event?
Parking is available at Smokies and there is an overflow carpark next to the hotel. The hotel is located on the 409 bus route for those using public transport.
Do I have to bring my printed ticket to the event?
No. Our team will check you in on arrival and your ticket is not necessary
Is there a charge for non-attendance?
Yes. A charge of £15 per ticket will be made for any non-attendance.
How can I contact the organiser with any questions?
Please send any questions by email to forum@point-send.co.uk
Cash, Visa, MC, Discover, American Express
Available at Box Office during regular hours.
Holiday Box Office Hours: Christmas Eve (12/24/19) - 10:00am-2:00pm Christmas Day (12/25/19) - CLOSED New Year's Eve (12/31/19) - CLOSED New Year's Day (1/1/20) - 12:00pm-7:00pm Box office hours: Monday - Saturday 10:00am-8:00pm Sunday 11:00am - 7:00pm THE BOX OFFICE WILL BE OPEN FOR SALES IN PERSON ONLY.
There are no steps into the theatre from the sidewalk. Please be advised that where there are steps within the theatre we are unable to provide assistance. Orchestra: Seating is accessible to the Orchestra without steps, but there are 1-2 steps up to access rows Q-T in the Center and Right Orchestra. Wheelchair seating is in the Orchestra only. Mezzanine: On the 2nd Level: up 29 steps from the Orchestra. There is no elevator to the Mezzanine. Entrance is behind row F. There are approximately 2 steps up/down per row. There are handrails along both sides of every aisle in the mezzanine. Balcony: On the 3rd level: up 76 steps from the Orchestra. There is no elevator to the Balcony. There are approximately 2 steps up/down per row. There are handrails along both sides of every aisle in the Balcony.
FAQs
THE EVENT DATES TO BE CONFIRMED
When will I receive my tickets?
Please note that all entry tickets ordered will be dispatched between a month and 2 weeks prior to the event.
What is a Concession ticket?
Concession Tickets: These are available for customer who are aged 60 and over, registered disabled, students (with a valid student card) and children 14 to 17.
Junior Admission: Under 14's are admitted free of charge when accompanied by an adult on all days.
Can I purchase tickets at the Gate?
Tickets sold at the gate are subject to availability, we suggest to buy in advance to avoid any disappointment. Please noted that a higher price will apply for on the day sales.
When can I buy Grandstand tickets and Parking pass?
Grandstand and Parking tickets will be available to purchase later.
Are there Blue Badge Holders' facilities?
The event is fully organized for Blue Badge Holders.
Scooters will be available for hire – please book in advance at www.eventmobility.org.uk or calling 01386 725 391
Blue Badge Holders' can reqest a free carer ticket by emailing tickets@europeantour.com
What are my transport/parking options getting to the event?
Further details on transportantion and parking options will be released closer to the event.
What can/can't I bring to the event?
Prohibited Items:Detailed on the back of the ticket
No picnics / picnic hampers allowed
The use of mobile phones is welcomed and the European tour encourages fans to enjoy and share your experience on social media. Please ensure your phone is on silent at all times. Please ensure your flash functionality is switched off at all times. Mobile phone photography for personal use is permitted throughout the week in all areas of the course. Video capture is allowed throughout the week in non- competition areas only, such as practice facilities and mobile phone zones. Phone calls are allowed in non-competition areas only, such as practice facilities and mobile phone zones.
Data use (texting, email, using the European Tour app, social media) is permitted at all times
At all times, please take care to avoid disturbing players and please respond to all requests from tournament staff, security, players and members of their team
Making or distributing broadcasts, commentary, news reports, data, results or statistics by any meansin any format or media including any such by mobile phone or other wireless device is not permitted.Ticket holders consent to being photographed, filmed and recorded at the Tournament (including by CCTV), and consent to use of any such film, image or recording at the discretion of the promoter and/or European Tour and their licensees and partners without compensation or notice.
No dogs (other than guide dogs) or other animals are permitted on the course.
All promotional, commercial, political, religious or offensive items of whatever nature including, butnot limited to, clothing, banners, signs, symbols and leaflets are prohibited.The ticket holder must comply with all relevant statutes, signs, safety announcements, directions ofstewards and ground regulations whilst attending the Tournament. Breach of any of these conditionsor any unacceptable behaviour likely to cause damage, nuisance or injury shall enable the venue orevent management to revoke this ticket and to eject the holder without compensation.
Where can I contact the organiser with any questions?
Please contact European Tour ticket office
By email: tickets@europeantour.com
For hospitalty options, please contact our dedicated hospitality team on 01344 840538 to discuss your requirements
Can I re-sell my ticket(s)?
Tickets cannot be re-sold. Any resale of the ticket/s will render them void.The ticket remains the property of the Tournament at all times.
What is the refund policy?
Ticket sales are final. No exchange or refund can be made.
Do I have to bring my printed ticket to the event?
Printed tickets must be brought to the venue. Lost, stolen or damaged tickets cannot be replaced.
Course Description:
The technical support professional assists with providing support services and acts as an escalation point, providing level 2 or level 3 support, for the support center. They may work directly with customers or with other departments to resolve issues related to the organization’s products and/or the IT infrastructure that enables the business.
The HDI Technical Support Professional training focuses on customer service and service Management Best Practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge Management, problem Management, improving teamwork, and stress Management.
Course Topics:
Introduction
Role of the Technical Support Professional
● The Support Organization’s Role in the Business
● The Role of the Technical Support Professional
● The Value of the Technical Support Professional
Strategic Framework
● Strategic Perspective
● The Service Catalog
● Service Level Management
● Standard Operating Procedures
● Business Alignment
Support Center Processes and Operations
● Best Practices
● Information Technology Information Library
● Service Operation Functions
● Service Operation Processes
● Service Design Processes
● Service Design Processes
● Service Transition Processes
Continual Service Improvement
● Continual Service Improvement
● Quality Assurance
● Metrics
● Performance Reporting
Support Delivery Methods & Technology
● Support Center Infrastructure
● Support Delivery Methods
● Cloud Services
● Remote Management
● Service Management Systems
Communication Skills
● Communicating with Stakeholders
● Communication Barriers
● Communication Filters
● Communication Enablers
● Global Communication
● Vocal Elements
● Body Language
● Active Listening
Customer Management Skills
● Your Customer’s Psychological Needs
● Empathy
● Emotional Intelligence
● Handling Conflicts
● Customer Competency Levels
Problem Solving & Troubleshooting Skills
● Your Problem Solving Approach
● The Incident Management Process
● Problem Investigation and Diagnosis
● Root Cause Analysis
● Effective Documentation
Teamwork Time Management, & Stress Management
● Teamwork
● Time Management Skills
● Stress Management Skills
Learning Goals:
● Customer service Best Practices
● Communications skills
● Service Management Best Practices and terms
● Importance of being responsive to incident escalation and the need to log information properly
● Purpose and value of quality assurance monitoring
● Metrics used to monitor individual and team performance and to determine key success factors
● Knowledge Management Best Practices
● How to improve problem solving and problem Management
● How to improve teamwork and relationships
Course Agenda:
Day 1
● Support Center Overview
● Strategic Framework
● Support Center Processes and Operations
● Continual Service Improvement (CSI)
● Support Delivery Methods & Technology
Day 2
● Communication Skills
● Customer Management Skills
● Problem Solving & Troubleshooting Skills
● Teamwork, Time Management, & Stress Management
Who can Attend?
Technical support professionals who serve as the escalation point for one or more support centers and desktop support teams.
Learning doesn't just happen in a classroom or from a book. Inject some real fun into learning about money and investing. - Robert Kiyosaki
The purpose of this session is to introduce Robert Kiyosaki’s philosophy of financial education through the board game Cashflow 101. You will learn and understand, by playing the game, what is required in real life to create financial independence and break the "work till you die" cycle, which in the game term “getting out of the rat race”.
The more often you play the game, the more financially astute you will become. It does not matter if you have no prior experienced in investment or any financial knowledge. However, those who wish to join should be motivated to creating freedom in their life, both financial freedom and time freedom.
The name of the game CASHFLOW, means passive or residual income. You will have an opportunity to meet like-minded individuals who have similar goals and mindset for success as yourself. You will learn what it takes to have more money, more time, more success, more freedom.
The board game is a simulation of our lives, which allows you to apply your learnings to get out of the rat race in real life.
This game teaches you:
How to Manage your money
How Financial Statements work
Why CASHFLOW is the single most important word in business
By playing the board game more than once, you will:
Understand the true difference between an Asset and a Liability
Understand financial jargon used by Financial Advisors
Know how to ask the right questions
Know the difference between good financial advice and bad financial advice
Understand how to control taxes, debt, inflation and retirement
Are you ready to have an unfair advantage?
By registering for this event, you consent to receive communications from Change Makers electronically.