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HDI Support Center Team Lead 2 Days Training in Seoul

Course Description: Support center team leads serve as the communication link between the team and the manager as well as the first point of internal escalation for the customer. HDI Support Center Team Lead (HDI-SCTL) training ensures that participants learn how to deliver exceptional customer support, promote Process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This Course is designed for support professionals who need to develop fundamental Management and leadership skills. Course Topics: Unit 1 : Support Center Overview ●     The Evolution of the Support Center ●     The Role of the Support Center Unit 2 : Role of the Support Center Team Lead ●     The Role of the Support Center Team Lead ●     Effective leadership ●     Emotional Intelligence ●     Managing Relationships Unit 3 : Business planning and Strategy ●     Strategic Perspective ●     Building a Service and Support Strategy ●     Service Level Management ●     Standard Operating Procedures ●     Business Alignment Unit 4 : Support Center Processes ●     Best Practices for Support ●     Service Operation ●     Additional Processes ●     Knowledge Management Unit 5 : Support Delivery Methods & Technology ●     Support Center Infrastructure ●     Support Tools & Communication Channels ●     Service Delivery Methods ●     Cloud Services ●     Service Management Systems Unit 6 : Workforce Management & Training ●     Workforce Management ●     Sourcing and Recruitment ●     Training Unit 7 : Communication & Coaching ●     Communication Skills ●     Global Awareness ●     Managing Conflict ●     Coaching Unit 8 : Teamwork, Motivation, & Retention ●     Teamwork ●     Motivation, Rewards, and Recognition ●     Performance Management ●     Retention Unit 9 : Metrics and Quality Assurance ●     Metrics ●     Quality Assurance ●     Using Surveys ●     Performance Reporting ●     Promoting the Support Center  Learning Goals: ●     Essential team lead Management and leadership skills. ●     The importance of service level agreements, and operating level agreements. ●     The ITIL Processes of incident, problem, change, release, asset, and configuration Management ●     An overview of security Management and knowledge Management. ●     Strategies for managing conflict. ●     The essentials of people Management: hiring, scheduling, evaluating, and retaining employees ●     An eight-step method for effective coaching. ●     Proven team-building and motivational techniques. ●     Essential performance metrics and key performance indicators.  Course Agenda: Day 1 ●     Support Center Overview ●     Role of the Support Center Team Lead ●     Business planning and Strategy ●     Support Center Processes ●     Support Delivery Methods & Technology Day 2 ●     Workforce Management & Training ●     Communication & Coaching ●     Teamwork, Motivation, & Retention ●     Metrics and Quality Assurance  Who can Attend? ●     Technical support professionals who must understand support center Processes and Best Practices and master important daily functions like quality assurance monitoring, coaching, and escalation. ●     Individuals who are preparing for the HDI Support Center Team Lead certification exam.

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Rammstein Amerika Stadium Tour Grada Norte y Sur

Efectivo,Tarjeta de Crédito y Debito CONCIERTOS : El día del evento en la taquilla de Puerta 5 de Ciudad Deportiva en Horario de 10:00 hasta 45 minutos después de iniciado el evento. (55) 52379999 ext. 71008 Solo día del evento Los boletos se pueden adquirir tanto en el 53259000 como en taquillas Conciertos: Se tiene un area asignada especial a nivel pista para dar el servicio.

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Church Health Temperature Screenings

You must wear a mask. You will be doing temperature screenings for all patients entering Church Health. You are able to bring study materials for any down time. They will provide you with hand sanitizer and other cleaning materials. P1+ Volunteer - $0.00

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Menopause The Musical

Cash and All Major Credit Cards MUST HAVE PHOTO I.D. & CREDIT CARD USED TO PURCHASE TICKETS WHEN PICKING UP WILL CALL TICKETS 702-693-6143 1-855-234-7469 Group Sales (20+) Opens one hour prior to the first show and closes a half hour after the last show. To better accommodate your needs the box office has requested that special seating accommodations be solicited through their representatives

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CAPM (Certified Associate in Project Management) Certification Preparation Course- Live Online

While the Project Management Professional (PMP®) credential is targeted at experienced project managers, the Certified Associate in Project Management (CAPM®) does not require previous project management experience. The CAPM eligibility requirements are: High school diploma, associate’s degree, or global equivalent Plus 23 hours of formal project management education Having satisfied the eligibility requirements, a CAPM-candidate must sit a 3-hour 150 question exam. The exam tests the candidate’s knowledge of the Project Management Institute’s (Guide to the Project Management Body of Knowledge (PMBOK® Guide)). Upon successfully passing the exam, the candidate becomes a CAPM for a period of five years. At the end of the five year period the individual must re-take the CAPM exam to retain their CAPM designation. The key to passing the exam is to understand the Project Management Institute’s (PMI) view of project management. This means reviewing and understanding PMI’s PMBOK® Guide, but also becoming familiar with how PMI expects project managers to apply that knowledge. In most cases, this requires CAPM-candidates to become familiar with new concepts during their preparation, and/or to “unlearn” practices that they have picked up over the years. Who should take this CAPM Prep course? Individuals wishing to obtain an international credential demonstrating an understanding of the fundamental, best practice, project management knowledge defined in the PMBOK® Guide. Entry level individuals wishing to enter the project management profession. Individuals looking to advance their standing as project management subject matter experts. Individuals working in support of a project management office. Project stakeholders intending to serve as a sponsor, facilitator, liaison, or coordinator. Project managers desiring a professional certification, but lacking the experience for the PMP certification. Part-time project managers looking to formalize their project management skill-set and be recognized for their project management knowledge. Where is this course offered? The course is offered on an open-enrollment basis at our Project Management Education Center in Bellevue, WA, (which also serves Seattle, Redmond, Renton, Everett, Federal Way, and Tacoma), as well as at our Project Management Education Center in Tucson, AZ (which also serves the Greater Phoenix area, Oro Valley, and Sierra Vista / Fort Huachuca), and other select locations such as Grand Cayman. We also provide it on an on-site basis anywhere in the world. CAPM Exam Prep Course Objectives By the end of the course you will : Understand PMI’s approach to project management. Understand how the CAPM exam is structured, and what kinds of questions will be asked. Be very familiar with all sections of the PMBOK® Guide. Possess various tricks, tips, techniques, and templates to help you retain information for the exam. CAPM Prep Course Details Length 40 hours Credits 40 Professional Development Units (PDUs) (Fulfills the 23 contact hour requirement for the CAPM.) Prerequisites None Availability On-site at your location and select public locations Style Instructor-led, using PowerPoint presentations, facilitated discussions, individual and group exercises. Format Live online, interactive. CAPM Preparation Course Content Introduction and Expectations The CAPM Exam and CAPM Exam Prep Techniques Project Management Framework Integration Management Stakeholder Management Scope Management Schedule Management Cost Management Quality Management Resource Management Communications Management Risk Management Procurement Management (Read more... http://consulting.ky/courses/capm-certification-preparation-40-hours/) Bellevue Project Management courses: http://consulting.ky/project-management-training/bellevue-project-management-courses/ Online Project Management Courses: http://consulting.ky/project-management-training/online-project-management-courses/

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Lifestyle Development Workshop

This workshop is geared towards helping artists and entrepreneurs create a lifestyle by turning your hobby into your professional calling.

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