Box office accepts all major credit cards
Will Call is open during regular Box Office Hours and 2 hours prior to curtain.
(480) 965-3434 - Gammage information and Charge By Phone (480) 965-6678 - Gammage Group Services
Box Office is open 10am-6pm Monday - Friday and event days. The Box Office will be closed on Fridays, during the summer months.
Venue is accessible to all patrons. Seats in accessible section are limited to one companion seat. THERE IS NO ACCESSIBLE SEATING AVAILABLE IN BALCONY OR TIER SECTIONS. PATRON MUST USE STAIRS TO GAIN ACCESS TO BALCONY OR TIER SEATING.
Cash, MC, VISA, AMX, DISCOVER
Will Call is available at the Box Office 2 hours prior to event.
General Information#: (508)339-2331
For the safety of our employees and guests, the box office will be closed until further notice. Please keep checking back here for updates as to when we re-open. We appreciate your understanding.
Visa, Mastercard, Maestro
Tickets must be collected hy the card holder who must present the card used to book and the Ticketmaster reference number on the day of the event.
Ticketmaster UK: 0870 154 40 40 International: 00 44 161 385 3500.
Ticketmaster credit card line open 24hrs. A Box Office will be open during the event. It will not be open in advance.
See individual events for specifications.
Course Description :
This 2-day course builds upon the DevOps fundamentals. The key focus of DASA DevOps Professional: Enable and Scale is on the four skill areas that have been defined by DASA and are required for successful DevOps results. The course helps you know why the four skills: courage, teambuilding, leadership, and continuous improvement, are the necessary skills for a DevOps environment.
DASA DevOps Professional: Enable and Scale is designed to provide the core education necessary to put DevOps into practice. With the help of DevOps theory, pragmatic examples and exercises, and interactive group discussions and role plays, the course will help you understand how to apply the necessary skills to practice DevOps.
Course Outline :
Course Introduction
Let’s Get to Know Each Other
Course Overview
Course Objectives
Course Agenda
Course Book
Group Discussions
Exam
Teambuilding
Design Teams:
Introduction to a DevOps Team
Characteristics of a DevOps Team
Boundaries for a DevOps Team
Build Teams:
Creating High Performance Teams
Feedback: Giving and Taking
Shared Responsibility and Accountability
Governance:
Governance on Three Levels
Governance Within a Team
Governance Between Teams
Governance Between Organizations
Scaling
External Suppliers
DevOps Leadership
Build Culture:
Create the Right Environment
Change the Habitual Behavior
Fail Fast to Improve
Maintain the Agile Soil
Create Purpose:
Know the Importance of Storytelling
Define the Purpose of Having a Purpose
Relate Alignment with Autonomy
Be a Servant Leader:
Give Control to the Team
Inspire and Support the Team
Make Your Own Leadership Manifesto
Focus on Success:
Customer Value and Team Success
Measure and Steer Value
Courage
Build Courage:
Importance of Courage
Out of Your Comfort Zone
Resilience
Courage in Relationship with Leadership and Feedback
Courage at the Team Level
Dealing with Failure
Think Different:
Think Different on a Day-to-day Basis
During Standups
Standup from Hell
10th Man Rule
Think Different in an Organized Way
Open Allocation Time
Guilds
Value - Customer Centric Action
Different Aspects of Value:
Customer Value
The Different ‘Voices’
Stakeholder Management:
Know Your Stakeholders
Categorize the Stakeholders
Combining Lean Startup and DevOps:
The Lean Startup Process
The Lean Startup Versus Chaos
Combining the Lean Startup and DevOps
The Power of Story Mapping:
Product/Service Development Approaches
Need for Story Mapping
Creating Story Maps
Continuous Improvement
Build Flow:
Build Optimal Flow
Multitasking and One Piece Flow
Little’s Law and Optimization of Process Lead Time
Valualize Flow
Flow and Resource Utilization
Types of Continuous Improvement:
Kaizen
Radical Change
Continuous Improvement Tools:
Kaizen Event
Value Stream Mapping
Visual Management
Retrospective
Daily Standup
Five Times ‘Why’
Exam Preparation Guide
Target Audience :
Individuals involved in IT development, IT operations, or IT Service Management
Individuals whose role are affected by DevOps and continuous delivery, such as:
DevOps Engineers
Product Owners
Integration Specialists
Operations Managers
Incident and Change Managers
System Administrators
Network Administrators
Business Managers
Automation Architects
Enterprise Architects
Learning Objectives :
At the end of this course, you will be able to:
Explain the importance of DevOps culture and the aspects that can influence it.
Explain why courage, teambuilding, leadership, and continuous improvement are required in a DevOps environment.
Explain why courage is essential to enable trust, honesty, and experimentation.
Identify and evaluate different types of behavior in a DevOps environment.
Recognize the signals indicating impediments and/or team dysfunctions.
Describe how to form good DevOps teams and assess their maturity.
List the effects of happiness and motivation on team performance.
Identify how leaders encourage feedback and transparency.
Discuss the factors that leaders can influence to build trust.
Explain how and why leaders promote a “Safe to fail” environment.
Analyze value streams to improve throughput and flow.
Facilitate the tools for continuous improvement: structured problem-solving workshops, Story Mapping sessions, and retrospectives.
Course Agenda :
Day1
Module 01: Course Introduction
Module 02: Teambuilding
Module 03: DevOps Leadership
Module 04: Courage
Day2
Module 04: Courage (Contd.)
Module 05: Value - Customer Centric Action
Module 06: Continuous Improvement
Exam Preparation Guide
Who Can Attend?
Individuals involved in IT development, IT operations, or IT Service Management
Individuals whose role are affected by DevOps and continuous delivery, such as:
● DevOps Engineers
● Product Owners
● Integration Specialists
● Operations Managers
● Incident and Change Managers
● System Administrators
● Network Administrators
● Business Managers
● Automation Architects
● Enterprise Architects
The Box Office is now cashless. ONLY accept Mastercard, Visa, American Express, Discover, Apple Pay and Samsung Pay
Will Call tickets may be picked-up at the Golden 1 Center box office if a valid government issued photo I.D. that matches the name on the order, the credit card used to make the purchase, and the confirmation number given at the time of purchase are provided. VIP PACKAGES are subject to the package providers rules for pick up. Once the Will Call window closes, unclaimed tickets will be available through the end of the show at the Guest Services Booth at Section 109, please enter at the Media entrance near the box office. For the box office to release tickets not in your name you need to submit a written letter of authorization along with a copy of the driver’s license of the party whose name is on the account. Tickets are not accepted for Will Call from patrons wishing to leave tickets for others.
(916) 701-5401
Monday thru Friday 10am to 5pm Saturday & Sunday Closed Saturday and Sunday Event Day Hours 12pm to Event Time
Accessible seating is available online through Ticketmaster.com, by calling Ticketmaster phone agents or coming to the Golden 1 Center Box Office. Interpreters are available by request and are dependent upon availability. Please e-mail ADAservices@kings.com for assistance with any ADA related questions. Interpreters need to be reserved a minimum of 10 days in advance of the show. Service dogs are allowed at the Golden 1 Center.
The box office accepts Cash, Visa, MC, AMX, DSC, Checks (Checks accepted up to 10 business days prior to the concert. Must Present California I.D. & Driver License.)
We suggest that customers arrive an hour and a half before show time to pick up tickets at Will Call, to avoid lines.
* LA Phil Summer Season - Info. & Access Seating: (323) 850-2000 * MARIACHI USA Festival Info. (323) 848-7717. The Accessible Services Department: (323) 850-2125
2018 Box Office Hours: Noon to 6pm (closed Mondays) through September 29 For more information, please call Audience Services at 323.850.2000, available 10am-6pm daily. The Accessible Services Department Hours: Monday-Closed Tuesday-Sunday:12pm-6pm On show dates: Hours 12pm until approx. 8:30pm