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HDI Support Center Manager 3 Days Virtual Live Training in Milan
Course Description:Support center managers are responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs. HDI Support Center Manager (HDI-SCM) training explores how the support center’s strategy drives everything the support center does: service delivery, infrastructure implementation, operational Processes, workforce Management, and support center marketing. Designed for both new and experienced support center managers, this Course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments. Course Topics: ● Introduction ● Unit 1: The Support Center ● Unit 2: Strategy ● Unit 3: IT Financial Management ● Unit 4: Technology and Service Support ● Unit 5: Service Level Management ● Unit 6: Metrics and Quality Assurance ● Unit 7: Support Processes ● Unit 8: Leadership ● Unit 9: Workforce Management ● Unit 10: Training and Retention ● Unit 11: Promoting the Support CenterLearning Goals: ● Characteristics of an effective support center manager. ● How to create service level agreements, operational level agreements, and standard operating procedures in support of a service catalog. ● The steps involved in performing a cost-benefit analysis and calculating total cost of ownership and return on investment. ● The relationships between IT service Management Processes. ● The difference between and the importance of strategic, tactical, and operational planning. ● Benefits and challenges of self-service technologies. ● Processes for building and managing effective security Policies. ● Staffing models. ● The value of outsourcing. ● Tactics for screening, hiring, training, and managing high-performance teams. ● The metrics and key performance indicators essential to performance reporting. Course Agenda: Day 1 ● Introduction ● The Support Center ● Strategy ● IT Financial Management Day 2 ● Technology and Service Support ● Service Level Management ● Metrics and Quality Assurance ● Support Processes Day 3 ● Leadership ● Workforce Management ● Training and Retention ● Promoting the Support Center Who Can Attend?Experienced technical support professionals who must manage all day-to-day functions as well as master critical performance, and customer service strategies. Individuals who are preparing for the HDI Support Center Manager certification exam.
read moreVidGrid Video Recording Platform
We invite you to explore the video recording and streaming platform called VidGrid. If you are familiar with Panopto Lecture Capture and ShareStream Video Hosting Website, then VidGrid is for you! Vidgrid has a great interface that is user friendly and includes built-in features to increase student interactivity and engagement within Canvas. Once you create a video, you have the ability to embed quiz questions as the video plays. These scores are then transferred directly to the Canvas gradebook. This is a 60-minute session (45-minute instruction session; 15-minute Q&A) This session can be offered online. If you want to attend this session online, please send an email to cidat@sxu.edu to request a Zoom link send to you. The session will be canceled if nobody registers 24 hours prior to the session.
read moreBarcelona (España) Certificación en el método LEGO® SERIOUS PLAY® para la facilitación en Equipos y Grupos
Certificación en el método LEGO® SERIOUS PLAY®para la facilitación en Equipos y Grupos Requisitos previos: Inscripción abierta Este programa de certificación ha sido aprobado por la Global Federation of LSP Master Trainers. LEGO® SERIOUS PLAY® es un método facilitado e internacionalmente reconocido que provoca el compromiso de los participantes en forma de generación de ideas orientadas a la mejora de la organización. El método está basado en extensas investigaciones y estudios, y habilita a los equipos a enfrentar y gestionar situaciones complejas de una forma divertida y responsable al mismo tiempo. ¿A quien va dirigido? Facilitadores Formadores Educadores, investigadores, profesores universitarios Profesionales de Recursos Humanos Responsables de proyectos Formadores en Agile Consultores Profesionales de branding Estrategas Diseñadores Gestores del cambio Coaches Todos estos perfiles pueden aplicar esta metodología e implementar poderosos procesos a sus actuales competencias. Adicionalmente, si trabajas en el campo de la investigación, las tecnologías de la información, eres coach ejecutivo, de equipos o coach de vida, o tienes responsabilidades de liderazgo en tu organización, esta metodología te ofrece enormes beneficios y se convierte en un perfecto complemento a tus técnicas y herramientas actuales. Resumen del Programa Día uno: Programa fundamental Aprenderás los conocimientos básicos de la metodología. Esta formación te introducirá en la herramienta LEGO® SERIOUS PLAY®. Sabrás como utilizar las diferentes herramientas incluyendo la teoría del flujo, el uso de normas para la configuración del campo de juego, etiqueta, trampas a evitar, y todo a lo largo de multitud de aplicaciones en diferentes escenarios que posibilitarán la conexión mano-cerebro. La teoría se funde con la práctica. Día dos: Equipos y Grupos El segundo día mueve a los participantes hacia dentro y hacia fuera del proceso a la vez que se explora la identidad individual y se interioriza la idea sobre cómo esta herramienta se puede personalizar para todo tipo de talleres o procesos, incluidos los talleres en equipo. Día tres: Paisaje y Desarrollo de Sistemas para Equipos y Grupos El tercer día del programa te permitirá entender cómo utilizar LEGO® SERIOUS PLAY® con kits de identidad y paisaje para la recreación de modelos 3D que ilustren entornos complejos en los que elementos como equipos y proyectos, así como otros sistemas asociados, interactúan conformando entornos sobre los que “jugar” en tiempo real. Tu programa incluye: Manual y kit de piezas para comenzar a diseñar y desarrollar talleres ¡ya!. Certificación formativa acreditada por un Strategic Play® Master Trainer en metodologías y materiales LEGO® SERIOUS PLAY®. Opción de ser incluido y registrado en la lista mundial de facilitadores certificados LSP. Almuerzos y snacks/coffee breaks en sala o próximos para aprovechar mejor tu tiempo. Estrategia de comunicación sobre ideas y herramientas para que puedas desarrollar tu práctica e iniciar tus talleres. Orientación profesional para poder comenzar a incursionar en el mercado como facilitador con las máximas garantías. Info: E-mail: arturo@lspeurope.com Teléfono/Whatsapp: +(34) 636 012 333 Our group is named "Best in Class" at Procter and Gamble.
read more2020 London Landmarks Half Marathon
Secure a guaranteed place Pay a £20 registration fee and pledge to raise £350 in sponsorship. Secured your own place? Join our team and pledge to raise as much as you can. (Only select this option if you have been fortunate enough to get your OWN PLACE through the ballot. Get in touch If you have any questions get in touch at running@prostatecanceruk.org or give us a call on 0203 310 7034.
read moreEvoNorth - Connecting The North
EvoNorth is a CPD certified event, organised by an official Northern Powerhouse partner. The mission statement of the Northern Powerhouse is to boost the local economy by investing in skills, innovation, transport and culture, as well as devolving significant powers and budgets to directly elected mayors to ensure decisions in the North are made by the North. If your serious about backing business growth right across the North, and giving our great cities the power and resources they need to reach their huge untapped potential EvoNorth is essential for you. EvoNorth is a two day event which connects Northern Powerhouse partners, businesses and key leaders with buyers, suppliers and other key influencers from across the North. The event explores all of the areas of investment across the Northern Powerhouse including: Housing, Energy and Infrastructure Education, Skills and Employment Transport and Connectivity Business, Innovation and Investment Health, Social Care and Wellbeing Science and Technology By registering to attend this event you agree to our Terms and Conditions and the Privacy Policy
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