Cycle 2019-2020 d'ateliers SEVE et ateliers "décorticage de question"
Cycles d’ateliers philo entre adultes, supervisés et destinés à la formation continue des animateurs/trices formé.e.s par SEVE
read moreGet Ready for the Next Event. Look when it's starts
DisruptHR Prague 1.0
DISRUPT is an information exchange that energises, informs and empowers executives, business leaders and people in the HR field.
read moreHDI Desktop Support Manager 3 Days Virtual Live Training in Milan
Course Description:Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the operational and tactical plans of desktop support, while satisfying customer and business needs. Designed for both new and experienced desktop support managers, this Course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments. Course Topics: Unit 1 : Desktop Support ● The Evolution of Support ● Support Center Maturity ● Successful Desktop Support Unit 2 : Strategy ● Strategic Perspective ● Business Alignment ● SWOT Unit 3 : IT Financial Management ● IT Financial Management ● Cost, Value, and ROI Unit 4 : Support Delivery Methods and Technology ● Service Desk Infrastructure ● Telephony Infrastructure ● Desktop Support Delivery Methods ● Service Management Systems ● Selecting Service Desk Technology Unit 5 : Service Level Management ● Service Level Management Unit 6 : Metrics and Quality Assurance ● Desktop Support Metrics ● Data Sources ● Baselining and Benchmarking ● Performance Reporting ● Quality Assurance Programs ● Measuring Customer Satisfaction ● Measuring Employee Satisfaction Unit 7 : Desktop Support Processes ● Best Practices for Support ● IT Service Management ● The Service Desk ● Service Operations ● Service Design ● Service Transition ● Knowledge Management Unit 8 : Leadership ● Your Responsibilities as a Desktop Support Manager ● Your Role as Leader ● Manage Operations Effectively ● Emotional Intelligence ● Communication ● Influence & Motivate ● Integrity & Service Ethics ● Growth Unit 9 : Workforce Management ● Workforce Management ● Staffing Models ● Scheduling ● Sourcing ● Recruitment Unit 10 : Training and Retention ● Fostering Relationships ● Teamwork ● Coaching ● Peer Mentoring ● Training ● Rewards, Motivation, Retention ● Performance Management ● Career Development Planning Unit 11 : Promoting Desktop Support ● What is Marketing? ● Creating Internal Marketing Culture ● Marketing Opportunities Learning Goals: ● Characteristics of an effective desktop support manager ● How to create and deliver on service level agreements and operating level agreements ● How to align desktop support services with business strategy, Objectives, and Processes ● The importance of the relationships among IT service Management Processes ● Tactics for screening, hiring, training, and leading high-performance teams ● How to create an internal marketing culture to promote your desktop support services ● The metrics and key performance indicators essential to desktop support performance reporting Course Agenda: Day 1 ● Desktop Support ● Strategy ● IT Financial Management ● Support Delivery Methods and Technology Day 2 ● Service level Management ● Metrics and Quality Assurance ● Desktop Support Processes ● Leadership Day 3 ● Workforce Management ● Training and Retention ● Promoting Desktop Support Who can Attend? Experienced technical support professionals who must manage day-to-day functions of desktop support, as well as master critical performance and customer service strategies. Individuals who are preparing for the HDI Desktop Support Manager (HDI-DSM) certification exam.
read morePittsburgh Penguins vs. Philadelphia Flyers
412-642-1800 The Box Office will only be open on event days. Monday - Friday at 10am & Saturday - Sunday at 12pm. On an event day, the Box Office hours vary. Hours are subject to change as a result of event times, holidays or inclement weather. Please call 412-642-1800 for more information.
read moreTHE WEDDING PRESENT (UK)
Zum 30-jährigen Jubiläum ihres bahnbrechenden Albums "Seamonsters" werden THE WEDDING PRESENT 2021 eine Reihe von Konzerten spielen.
Produziert wurde die Platte 1991 von Steve Albini und wurde im selben Jahr von der Zeitung The Guardian in deren "1000 albums to hear before you die"-Liste aufgenommen. Trotz des kompromisslosen Sounds erreichte die Scheibe Platz 13 der britischen Albumcharts und gilt heutzutage als Klassiker.
https://www.facebook.com/TheWeddingPresentOfficial
Harry Potter and the Cursed Child - Parts 1 & 2 Fri 14:00 & 19:00
Tickets left at the box office for collection may be picked up on the day, during the hour before the performance starts. Please take the credit card used to make the booking and the Ticketmaster booking reference number as proof of purchase. Ticketmaster UK: 0870 154 40 40, International: 00 44 161 385 3500 Monday - Saturday 10:00 - 18:00 and occasionally on Sunday. Infra red hearing system with no deposit required. For special needs seating please call 0844 412 4648. Disabled toilet situated in the rear Stalls with ground level access There is no limit to the amount of Guide Dogs (within reason of course)
read moreBarenaked Ladies
Box office: 02392 358608. General enquiries: 02392 799977. Mon-Fri: 09:00-16:00 Please contact the venue for further information on 02392 799977.
read moreBoxing: Ryan Garcia v Francisco Fonseca
Cash, Visa, AMX, and MC accepted at box office. Location: Box Office Hours: 1 hour before event begins, closes 1 hour after start of event. Anaheim Ducks games: 1 1/2 hours before game begins, closes 1 hour after start of game (714) 704-2500 Mon-Fri: 10am-5pm, Saturday: 10am-4pm. On event Sundays box office opens 3 hours prior to the start of the event. Wheelchair accessible seating is available in most areas of Honda Center including Plaza, Terrace and Club. Availability of locations is dependent upon event seating configuration. For availability and exact locations based on a particular event, please contact the Honda Center box office at (714) 704-2500 or Ticketmaster by calling (800) 745-3000, by visiting a Ticketmaster Retail Outlet, or by requesting tickets online. Hearing Impaired Guests: Assistive listening devices are available, with a picture ID as a deposit, at the Guest Services Desk located at Section 215. Sign Language Interpreters can be provided by Honda Center. Request must be received at least 48 hours (business days) prior to the event you are attending. For details, please call (714) 704-2431 or (714) 704-2441.
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