The Box Office will accepts Cash, Visa, MasterCard, and American Express.
Will call may be picked up to 90 minutes prior to showtime on the day of the event. The Will Call window is located at the main entrance to the arena.
The Box office normally opens 90 minutes prior to showtime on the day of the event. Customers may call (775) 688-5751 to confirm.
The Reno Livestock Events Center is wheelchair accessible. The venue is equipped with ramps that lead to accessible seating areas. Patrons should enter through the west main entrance. Wheelchair accessible seating is located at the rear of each section.
Cash, Visa, MasterCard, American Express, Discover
Will Call tickets can be picked up anytime the Box Office is open, thru event start time. Customers must present the actual credit card used to place the order and a valid photo ID.
General Information... 202-628-3200 Accessible Seating Only.. 202-661-5065
Hours ... 10:00AM - 5:30PM Daily Event Days 10:00AM TO 1 Hour after the event starts. ** The Box Office is closed on non-event Sundays. **
To better accommodate your needs, Capital One Arena has requested that all accessible seating ticket accommodations be solicited only through their representatives. Please contact a Capital One Arena representative for further help with your ticket purchase.* Advance ticket purchase may be required. * Box office information is subject to change.
Cash, AmEx, Visa, MC
Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID.
(212) 221-1211
Monday - Saturday 10am - 8pm Sunday 12pm - 6pm
Course Description:
Do you want to improve the performance of your IT Management organization? Is the business dissatisfied with your services? Do your team members need an energy boost? Could your way of work be improved?
Improvement initiatives often fail because people bite off more than they can chew. During a workshop they identify various improvement initiatives and genuinely want to tackle them, but then get bogged down in their day job. Their initial enthusiasm turns sour, with people feeling guilty that they haven’t been able to perform as expected, or blaming their managers for getting them into this mess. No wonder that future improvement initiatives are regarded with some “there we go again” cynicism. The ‘choose your own battles’ approach avoids this major pitfall by only selecting initiatives that the participants consider really worthwhile, and honestly assessing both their practical capabilities to execute and the possibilities and limitations of the organizational ecosystem.
Course Topics:
Kick-off and introduction
● Kick-off by client to set the scene
● Introduction by each participant, with background, expectations, issues and mottos
Presentation of frame of reference for the clients’ specific IT services
● Presentation of the ‘big IT picture’ model as a frame of reference
● Interactive creation of a high-level Assesment of the IT function, based on the big IT picture model
● Presentation of a ‘framework of frameworks’, to position many common industry Practices
● High-level presentation of some relevant frameworks or standards that may be useful when discussing the quick scan results
● Presentation about how to ‘implement’ frameworks effectively
● Presentation of the IT value circle on which the quick scan is based
Discussion of similarities and differences in quick scan findings
● Presentation of compiled quick scan results
● Discussion of high-level similarities and differences
● Presentation of a way to assess the value of potential improvement items
Identification and qualification of potential improvement items
● Discussion about each quick scan item and identification of potential improvement items, including provisional ranking of value, resulting in a list of potential improvement items
Ranking of potential improvement items
● Discussion about the relative value of each potential improvement item, resulting in an updated list with value scores
Assesment of feasibility of improvement items and division of items into quick wins and longer term improvement areas
● Presentation of Covey’s Circles as a way of identifying which improvements are feasible and which are a ‘mission impossible’
● Discussion about the feasibility of each potential improvement item, resulting in an updated list with feasibility scores
Identification of ‘improvement ambassadors’
● Enlistment of volunteers to undertake improvements
Provisional planning of improvement activities
● Provisional planning of the quick wins and high priority potential improvement items
● Discussion about how to keep the improvement wheel turning
Learning Goals:
● Individuals certified at this level will have demonstrated their understanding of:
● How to assess the ‘health’ of their current way of working
● How to identify specific improvement items that are worth improving
● How to assess the feasibility of successfully executing these improvement items
Course Agenda:
Pre-Course
● Each participant fills in the quick scan Assesment and returns this to the facilitator 1 week before the first session
First day
● Kick-off and introduction
● Presentation of frame of reference for the client’s specific IT services
● Discussion of similarities and differences in quick scan findings
● Identification and qualification of potential improvement items
Intermediate days
● Identification and qualification of more potential improvement items
Last day
● Ranking of potential improvement items
● Assesment of feasibility of improvement items and division of items into quick wins and longer term improvement areas
● Identification of ‘improvement ambassadors’
● Provisional planning of improvement activities
Who can Attend?
This workshop is for heads of IT Management departments who are struggling with their Application Management and/or IT Service Management services. Their concerns might be caused by problems with relationships with their business and IT partners, Processes, staff knowledge/skills/motivation, tools etc. The issues could be strategic, managerial or operational.
The workshop participants are the head of the department plus (a selection of) his or her co-workers, up to a recommended maximum of 15 per workshop, which could be stretched to 20 participants. Larger departments would be spread across multiple workshops
Cash, AmEx, Visa, MC
Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID.
(212) 221-1211
Monday - Saturday 10am - 8pm Sunday 12pm - 6pm
Cash and All Major Credit Cards
MUST HAVE PHOTO I.D. & CREDIT CARD USED TO PURCHASE TICKETS WHEN PICKING UP WILL CALL TICKETS
702-693-6143 1-855-234-7469 Group Sales (20+)
Opens one hour prior to the first show and closes a half hour after the last show.
To better accommodate your needs the box office has requested that special seating accommodations be solicited through their representatives
Spring School Holiday Program 2018
Make a splash for spring school holidays. The School Holiday Big Ticket will give you access everything open at the museum on the day of your visit, including:
Special exhibitions: such as James Cameron — Challenging the Deep.
3D Cinema: Oceans: Our Blue Planet takes you on a global odyssey to discover the largest and least explored habitat on earth.
Action Stations: experience the compelling history of the Royal Australian Navy in this immersive experience (check out the submarine, destroyer and patrol boat).
A fleet of ships: including tall ships HMB Endeavour and James Craig. For safety reasons, children have to be at least 90cm in height to board all vessels.
Deep Sea Lounge: relax with deep sea story books and a luminescent mural.
Other family programs: including our under 5s play space.
Permanent galleries including our Eora First People gallery.
Daily guided tours.
More Information
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