Get Ready for the Next Event. Look when it's starts

Chicago Bulls vs. Brooklyn Nets

The United Center Box Office accepts Cash, Visa, MasterCard, American Express and Discover Card. Tickets held at Will Call can be picked up beginning 90 minutes prior to the start of the actual event. E-TICKET /PRINT AT HOME & MOBILE TICKETING If you chose Print-at-Home as your delivery method, your tickets will be sent to the email address used at the time of purchase in the form of a .pdf and must be printed on paper in advance for entry. Print at Home tickets cannot scanned at the venue from a mobile device. Choosing mobile entry allows the convenience of using your smartphone as your game ticket. You no longer need to bring your physical tickets to the game. This includes season tickets and single game tickets purchased online or forwarded by email through authorized outlets including Chicagoblackhawks.com, Chicagobulls.com, ClickTix, Ticketmaster.com or other United Center approved outlets. Mobile entry requires a valid QR code. (312) 455-4500 (312) 455-4519 (TTY) Monday-Friday, 11:00 a.m. until 6:00 p.m. Saturday, closed if no performance Sunday, closed if no performance *Hours subject to change depending on event schedules. Not only is the United Center designed to 100% ADA compliance, but each team member has been specifically trained in assisting our guests with special needs. Should you have any questions regarding the accessibility of the arena or for ticket information, please call 312-455-4653 and ask for Guest Relations (312-455-4519 TTY). Tickets in wheelchair accessible areas are available on all levels of the United Center, and the arena offers 100 disabled parking spaces located in parking Lot G off of Damen Avenue. All washrooms, restaurants, first aid station, seating areas, Cash Stations, box offices, Concession stands and drinking fountains are all wheelchair accessible.

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L'arte del PROBLEM SOLVING - Roma

“Tutta la vita consiste nel risolvere problemi.”Karl Popper  Il Problem Solving è l’arte di risolvere problemi apparentemente non risolvibili o difficili da risolvere. La storia dell’uomo è costellata di eroi “problem solver” e di soluzioni che hanno permesso la nostra evoluzione. Il Problem Solving, con le sue metodologie e i suoi protocolli apparentemente “bizzarri” ci insegna a trovare soluzioni mai pensate prima e a diventare abili nell’affrontare le problematiche che spesso noi stessi abbiamo generato e/o alimentato. Il Problem Solving è un’abilità sempre più richiesta e in tutti i campi delle attività umane. Conoscerne le tecniche, i protocolli, le strategie e i vari orientamenti, ci permette di diventare abili problem solver e creativi innovatori. Spesso il Problem Solving viene banalizzato nel semplice “pensa ad una soluzione”. Non è così. Anzi, spesso questo atteggiamento aumenta la frustrazione e alimenta l’incapacità a trovare soluzioni efficaci. Capita di frequente che il voler risolvere un problema, senza strumenti pratici e concreti, lo alimenta, peggiorando la situazione e riducendo le possibilità e le capacità di soluzione: l’insidiosa trappola della Tentata Soluzione. Col nostro corso scoprirai che esistono protocolli rigorosi e tecniche contro-intuitive che permettono di accedere a risorse che consentono di avere nuovi punti di vista e nuove soluzioni, innovative, efficaci, efficienti ed eleganti. Non basta voler risolvere, tantomeno dire di voler risolvere, ma serve una metodologia pratica, efficace, scientifica, sperimentata e comprovata. Scopriremo i modelli Problem oriented, quelli Solution oriented e quelli Action oriented, integrati in una metodologia sperimentata da decenni. Questo è il  PROBLEM SOLVING: non si parla di soluzioni, ma si agiscono soluzioni! Il corso si concentrerà sul Problem Solving applicato al COACHING, come strumento di superamento dei “blocchi di performance”, in ambito professionale, sportivo e personale.   “Ci troviamo continuamente di fronte a una serie di grandi opportunità brillantemente travestite da problemi insolubili.”J. W. Gardner SCARICA LA BROCHURE DEL CORSO  SCARICA LA BIBLIOGRAFIA DEL CORSO 

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Cincinnati Bengals vs. Carolina Panthers

The box office accepts cash, Visa, and MasterCard and Discover. Will Call is located on the north side of the stadium. Customer must present actual credit card, confirmation number, and photo ID. Bengals office: (513) 621-TDTD (8383) Tickets to non-Bengals evnets are NOT available in advance at the Box Office. No special seating arrangements are available through the Box Office. Non-Bengals events tickets are available at Paul Brown Stadium only on the Day of the Show. For the Bengals Box Office: Mon-Fri: 9:00am to 5:00pm Day of game: 3 hours prior to kickoff to halftime For all other Stadium events: Box Office hours for all non-Bengals events may vary on the day of the event Accessible seating: for Bengals games refer to box office (513) 621-TDTD (8383). For Music/Jazz Festival refer to (513) 924-0900. For all other Paul Brown Stadium events refer to Ticketmaster 1-800-745-3000.

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HDI Desktop Support Technician 2 Days Training in Seoul

Course Description: Desktop support professionals spend much of the day visiting customers at their workstations or home offices, providing technical support for many desktop systems. HDI Desktop Support Technician (HDI-DST) training focuses on key support center Processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer’s experience.  Course Topics: Unit 1 : Support Center Overview ●     The Evolution the Support Center ●     The Role of Desktop Support Technician ●     The Support Center’s Role in the Business Unit 2 : Strategic Framework ●     Strategic Perspective ●     Service Level Agreement ●     Standard Operating Procedures ●     Business Alignment Unit 3 : Service Delivery Methods and Technology ●     Service Delivery Methods ●     Telephony Systems ●     Service Management Systems Unit 4 : Support Center Processes and Operations ●     IT Service Management ●     ITIL Service Support ●     Security Management ●     Knowledge Management ●     Quality Assurance Unit 5 : Call Handling Procedures ●     Total Contact Ownership ●     Procedures for Call Handling ●     Procedures for OnSite Visits Unit 6 : Communication Skills ●     The Communication Process ●     Cultural Sensitivity ●     Vocal Elements ●     Active Listening ●     Body Language ●     Incident Documentation ●     Writing Skills Unit 7 : Problem-Solving and Troubleshooting Skills ●     Problem-Solving and Types of Thinking ●     Questioning Skills ●     Solve Incidents with IMPACT ●     Additional Customer Service Skills ●     Root Cause Analysis Unit 8 : Maximizing Effectiveness ●     Your Customer’s Psychological Needs ●     Handling Conflict ●     Difficult Customer Behaviors ●     Stress Management ●     The Power of a Service Attitude ●     Managing Your Time Learning Goals: ●     Proven techniques for improving on-site customer interaction. ●     How service level agreements impact workflow and prioritization of requests. ●     Seven key steps for effective root cause analysis. ●     The ITIL Processes of incident, problem, change, release, asset, and configuration Management. ●     An overview of security Management and knowledge Management. ●     Essential time Management and problem-solving skills. ●     Effective strategies for managing difficult customers.  Course Agenda: Day 1 ●     Support Center Overview ●     Strategic Framework ●     Support Delivery Methods and Technology ●     Support Center Processes and Operations ●     Call Handling Procedures Day 2 ●     Communication Skills ●     Problem Solving and troubleshooting skills ●     Maximizing Effectiveness  Who can Attend? ●     Technical support professionals who provide in-person support to internal employees, remote workers, or external customers and require skills specific to this unique form of customer contact. ●     Individuals who are preparing for the HDI Desktop Support Technician certification exam.

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