Tickets left at the box office for collection may be picked up on the day, during the hour before the performance starts. Please take the credit card used to make the booking and the Ticketmaster booking reference number as proof of purchase.
Ticketmaster UK: 0870 154 40 40, International: 00 44 161 385 3500
Monday - Saturday 10:00 - 18:00 and occasionally on Sunday.
Infra red hearing system with no deposit required. For special needs seating please call 0844 412 4648. Disabled toilet situated in the rear Stalls with ground level access There is no limit to the amount of Guide Dogs (within reason of course)
The Box Office accepts MasterCard, Visa, Discover, American Express, and Cash.
Box Office Phone Number: (313) 471-7929
The box office is currently closed due to Covid-19 restrictions. Anticipated date for re-opening is on or before June 1, 2021. The box office will be open on event days from 11:00am until 30 minutes after scheduled show time.
Course Topics:
The ITIL Managing Across the Lifecycle Certificate (MALC) is the final component that leads to the ITIL Expert in IT Service Management qualification. This Course is available as a 2-day Blended training Course (and it is also available through the ITpreneurs Expert Program).
The Managing Across the Lifecycle Course builds on the knowledge and experience that learners obtained in the Intermediate Courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service Management functions. There are five strategic assignments developed around the Royal Phraya Hotel chain. This hotel is also featured in all other ITpreneurs ITIL Courses. However, in the new Course, the chain has expanded their business to other countries around the globe. The scenarios build upon each other, which mean that, as in real life, if you make mistakes at the beginning, it will come back to you later. Each of the scenarios covers multiple Learning Objectives from the MALC syllabus. Additionally, the entire syllabus is fully covered in the Course. Learners, who are performing well in this advanced training program, will do well in the final MALC exam.
The Royal Phraya has just conducted an acquisition and learners have to assist Management in the integration. When doing so, they will be asked to analyze and apply ITIL concepts and apply these to the situation (Bloom Level 4); and synthesize and evaluate information to create a meaningful result for the hotel (Bloom Level 5). Learners work in small teams, or operate individually, and when working in teams their team roles rotate. Each team member must lead at least one strategic assignment. During the Course, the instructor plays the role of the technology manager of the Royal Phraya Hotel chain.
ITpreneurs delivers a next generation Learning experience with the MALC training program. This program will test your readiness to become an ITIL Expert, and will guide you through the Process to make sure that you understand your growth areas, as well as the areas in which you excel.
Course Topics:
● Unit 1. Introduction Managing Services Across Lifecycle
● Unit 2. Strategic Assesment
● Unit 3. Organizational Challenges, Critical Success Factors and Risks
● Unit 4. ITSM Implementation Plan
● Unit 5. Business Case
● Unit 6. Managing Strategic Change
● Exam Preparation
Learning Goals:
● Key concepts of the service lifecycle
● Communication and stakeholder Management
● Integrating service Management Processes across the service lifecycle
● Managing services across the service lifecycle
● Governance and organization
● Measurement
● Implementing and improving service Management capability
● Preparing for MALC examination, including mock examination opportunity
Course Agenda:
● Pre-Class Reading and Preparation
● Kick-off conference call
● -Instructor outlines expectations
● Unit 1. Introduction Managing Services Across Lifecycle
● -self study eLearning
● -self Assesment quizzes
● Unit 2. Strategic Assesment
● -scenario review
● -individual assignment
● -send response to instructor
● Unit 3. Organizational Challenges, Critical Success Factors and Risks
● -scenario review
● -individual assignment
● -send response to instructor
● Unit 4. ITSM Implementation Plan
● -scenario review
● -individual assignment
● -send response to instructor
Day 1 – Highly Interactive Classroom Learning
● Group Discussion and
● Review of assignments for Unit 2, 3, and 4
● Feedback provided by Instructor on Unit 2, 3, and 4
● LUNCH
● Unit 5. Business Case
● Briefing on assignment
● Group work
● Presentation of results
Day 2 – Highly Interactive Classroom Learning
● Unit 5. Business Case
● Review of the results
● Unit 6. Managing Strategic Change
● Briefing on assignment
● Group work
● LUNCH
● Unit 6. Managing Strategic Change
● Presentation of results
● Review of the results
● Discuss Case Study
● Post-Class Reading and
● Exam Preparation
● Exam Preparation
● Review of eLearning material
● Exam preparation
Who can Attend?
The Managing Across the Lifecycle Course will be of interest to:
● Chief Information Officers
● Senior IT Managers
● IT Managers
● Supervisors
● IT Professionals
● IT Operations Practitioners
● IT Development Practitioners
● Individuals who require a business and Management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
● Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module.
● Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.
Northwest side of Talking Stick Resort Arena in the Casino Arizona Pavilion.(602)379-7800 Suns Game Nights call (602)379-7867
Monday - Friday: 10:00am - 5:00pm Saturday - Sunday: closed except on event days and special on sales.
The Talking Stick Resort Arena accepts the following methods of payment at the Box Office:VISA MASTERCARD DISCOVER AMERICAN EXPRESS CASH, THE US AIRWAYS CENTER NO LONGER ACCEPTS CHECKS
The WILL CALL windows open two hours prior to events and are located on the Northwest side of the building in the Casino Arizona Pavillion. WILL CALL PICK-UP: The Talking Stick Resort Arena requires that customers picking up WILL CALL tickets furnish the following: 1) PICTURE IDENTIFICATION THAT MATCHES THE PICK-UP NAME 2) CONFIRMATION NUMBER THAT MATCHES THE CUSTOMER ACCOUNT ALTERNATE WILL CALL PICK-UP: If another person, other than the person ordering and paying for the tickets, is picking up a WILL CALL order, the ALTERNATE PICK-UP name MUST be on the account. To get the alternate pick-up name noted on the account, the original purchaser MUST contact Ticketmaster at (1-800-745-3000), ask for customer service to verify account information and request alternate pick-up.
PHOENIX SUNS: To purchase Phoenix Suns tickets for people with disabilities, subject to availability, please call Talking Stick Resort Arena at (602)379-7867 or visit Talking Stick Resort Arena ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. ARIZONA RATTLERS: To purchase Arizona Rattlers tickets for people with disabilities, Subject to availability, please call Talking Stick Resort Arena at (602)379-7800 or visit Talking Stick Resort Arena ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. PHOENIX MERCURY: To purchase Phoenix Mercury tickets for people with disabilities, subject to availability, please call Talking Stick Resort Arena at (602)252-9622 or visit Talking Stick Resort Arena ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. ARENA CONCERTS AND OTHER EVENTS: To purchase concert or other event tickets for people with disabilities, subject to availability, please call Talking Stick Resort Arena at (602)379-7800 or visit Talking Stick Resort Arena ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com.
VISA, Mastercard, American Express, Cash
Will Call can be picked up at Gay Stree Box Office day of event 1 hour prior to performance.
865-684-1200
Monday-Friday 10:00am-5:00pm and Saturday 10:00am-2:00pm Day of event - 1 hour prior to the start of performance
Venue has ADA seating in various locations. Please call venue BOX office for these. Venue has Elevators, and ADA Facilities, ADA Parking, ADA ramps and Entrance. For more info call 865-684-1200.