Museums & Galleries Edinburgh welcome you to Lauriston Castle.
Click on the green 'tickets' box to find 14 fantastic adult workshops.
About Us: For more than 400 years, enchanting Lauriston Castle has overlooked the River Forth at Silverknowes, near Cramond. Set among 30 acres of woodland and beautiful gardens, Lauriston Castle is a special place to visit.
The Castle itself has a beautiful Edwardian interior, from which we take inspiration for many of our workshops. Downstairs are the servants’ quarters, including the maids’ hall and the atmospheric old kitchen, where a warm welcome awaits you during the winter months.
Why not double up a day visiting the Castle grounds with a picnic, and historic Cramond is right on our doorstep so you can make a real day out visiting this part of Edinburgh.
Free car parking is available within the Castle grounds off Cramond Road South. Lauriston Castle is easy to reach and is close by car from the City Bypass. It sits between Davidson’s Mains and Cramond. You can take numerous buses to Davidson’s Mains, or Silverknowes Terminus; both are around 10 minutes’ walk from Lauriston Castle. See www.lothianbuses.com for details of local services.
BookingPre-booking and advance payment are essential for all events. Online: To book contact: edinburghmuseums.org.ukBy phone: Telephone the City Art Centre on 0131 529 3993 (Monday to Sunday 10am - 5pm)In person : The City Art centre, 2 Market Street, Edinburgh EH1 1DE (Monday to Sunday 10am - 5pm) For further information (non-booking information) about any event, contact Margaret Findlay, Learning and Programmes Manager, on 0131 529 3963, or email margaret.findlay@edinburgh.gov.uk
MasterCard, Visa, Discover, American Express, Travellers Cheques, Personal Checks, and Cash are accepted.
Will Call tickets are available beginning 2 hours prior to showtime. Customers will needs their Confirmation Number, the credit card the order was placed under and Photo Identification.
For information on events call 313-471-3211.
The Box Office is open Monday through Friday 10:00 AM to 5:30 PM. On event days, 10:00 AM until ½ hour before scheduled event end. Summer Hours: Open event days only, closed Memorial Day through Labor Day.
To request accessible seating, please call (313) 471- 7929.
Global Ports Forum presents the GPF Executive Program in Port Wildlife Protection, Mar 1-5, 2020, Dubai, UAE. Exclusive. Intensive. Small Group.
Global Ports Forum presents the GPF Executive Program in Port Wildlife Protection, Mar 1-5, 2020, Dubai, UAE.
Global Ports Forum presents the GPF Executive Program in Port Wildlife Protection, Mar 1-5, 2020, Dubai, UAE.
Dear industry colleagues
Course Outline
Introduction
A certification course for managers in port authorities and terminal operators on operationalizing detection and prevention of illicit wildlife trafficking tapping on models adopted by C-TPAT and AEO programs. Participants will be introduced to the UNDP-GEF Project and made conversant with standards, tools, methodology and approaches for port managers to build management capability and implement best practice measures to detect and prevent illicit wildlife trafficking through their port.
Course Outline
Day One
Awareness and Overview of Global Wildlife Trafficking.
Commodities
Node Countries
Origin/Destination
Supply Chains
Wildlife Protection Framework
Wildlife Protection Standards
UNDP-GEF Project
Global Trade Facilitation Systems
Supply Chains
Documentation and Workflows
Information Management
Day Two
Port’s Role in Trade Facilitation
Trade Facilitation Node
Information Collection, Sharing & Connectivity
Illicit Wildlife Trafficking Risk Profiling & Detection Technology
Software
Database and Database Integration
Tools & Devices
Big Data, AI, IOT, Machine Learning, Blockchain
Day Three
Integrating Wildlife Database with Port Operating Systems
Port Community System
Information and Data Creation
Information and Data Management and Connectivity
Port Gate Management System
Gate Workflow, Information/Data Flow and Documentation
Gate Layout & Design
Day Four
Port Capacity Organization & Management
Organizing Port Capability
Personnel & Categories
Competences
Approach & Methodology
Collaboration and Cooperation with Stakeholders
Port & Customs Authorities
Terminal Operators
Port Associations
Trade Associations
Government Organizations
UN Agencies
Domestic and Global
Day Five
C-TPAT and AEO Programs for Customs and Security
Overview of C-TPAT and AEO Programs
Risk Assessment Process
Supply Chain Security Management System (ISO 28000:2007)
Environmental Protection Standards (ISO 14001:2015)
Applicability to Detecting Illicit Wildlife Trafficking
Challenges and Lessons
Mutual Recognition and Assistance
Gaps in Port Management
Flexibility and Adaptability
Keeping abreast of Advances and New Standards
Benefits to Ports
Best Practices
Continuous Learning
PROJECT REPORTAt the end of the 5 days training program, each participant will be given a topic on Port Wildlife Protection in ports / terminal industry. Participants would be required to prepare a project report and submit the same within a period of 3 months for critical evaluation and review by the course director, who will award suitable grade to each participant as per contents and quality of the project report.
ELIGIBILITY FOR CERTIFIED GLOBAL PORTS MANAGER (CGPM) (Port Wildlife Protection) for participants of the GPF Port Wildlife Protection Executive ProgramCGPM program is governed by a Qualification Review Board (QRB) which comprises leading international experts from Ports and Terminals industry and academicians. Upon satisfying the criteria and requirements of the QRB and subject to the level of competency and responsibility, successful participants will be permitted to undertake the 5 days GPF Port Wildlife Protection Executive Program.On completion of the 5 days GPF Port Wildlife Protection Executive Program, participants will prepare a submit a project report. On approval of the project report by the QRB, the participants will be awarded the CGPM title. CGPM holders are entitled to use the title of CGPM in recognition of their competence. Details on CGPM as follows:-http://globalportsforum.com/certified-global-port-manager-cgpm/
PROGRAM DIRECTORS (subject to final confirmation)Francis Aurol Francis Aurol is a port professional with over 35 years of strong practical knowledge and experience as senior lead manager and consultant in ports/terminals, shipping, inland transportation (truck and rail), supply chain logistics and marine services in many countries handling containers, general cargoes, dry bulks, neo bulks and liquid cargoes, hazardous and non-hazardous.He started his career in 1970 and spent ten years in the Port of Singapore Authority (PSA) culminating as Traffic Manager a senior management position in charge of one of the gateways in the port. Thereafter, successfully lead managed and acted as consultant for ports, terminals, shipping and supply chain logistics in Singapore, South East Asia, Hongkong, India, Middle East and Africa.Francis has been project manager and super user for many IT based Management and Operations Projects in ports and terminals internationally which involved mapping and defining business processes, information systems with double stack approach collaborating with major IT companies such as Tata Consulting Services. Prepared SOP Manuals for ports/terminals. Carried out business development for new terminal acquisitions and technical and feasibility studies for many port/terminal prospects internationally for enterprises such as PSA Corporation and Pacific Basin Shipping, Hongkong. Headed for 8 years a network of shipping agency offices with country General Managers in South East Asia and Hongkong and jointly launched a new feeder service in SEA. Special experience and knowledge accumulated over these years to bridge business processes between ports and terminals as intermodal gateway, transshipment port, hub port with external stakeholder partners like Shipping Lines, Agents & Brokers, 3PLs, 4PLs, ICDs, Rail Operators, Land bridge Operators and Inland Haulers over large hinterlands.He graduated from the University of Singapore in 1969 and a Certified Management Consultant by the Institute of Management Consultant (Spore/UK) in 2003 and a Certified Practicing Management Consultant by the PMC Board, Singapore in 2009.
Mukesh ParikhMr. Mukesh Parikh who is associated with Global Maritime Industry for over 35 years. Mr. Mukesh Parikh has a distinction of having hands on Maritime Industry experience with continuous involvement in Training and Development throughout his distinguished career.Mr. Mukesh Parikh has a post graduate degree in Management with specialization in Marketing and Finance. He attended one year training program Professional Shipping at Norwegian Shipping Academy, Oslo.During his career of 18 years in the Commercial Shipping, he was associated with UNCTAD/UNDP as a Trainer and Course developer. He attended two weeks instructors Workshop (Training for Trainers) organized by UNCTAD / UNDP in collaboration with The Ministry of Transport and Ports in Malaysia at Penang Port Commission. He conducted a number of training Programs in the Middle East, South East Asia and Indian subcontinent including developing a training program on General Shipping Management for Arab Maritime Transport Academy, Sharjah, UAE; covering shipping subjects.A sound foundation of Shipping Industry and clear understanding of market and customer requirement and expectations from service providers enabled Mr. Mukesh Parikh to build the next phase of his career in Ports and Terminal Industry.He joined The Adani Group in Senior Management position at the inception stage of Mundra Port in India and made a major contribution to set up Business Development and Marketing Team as well as Establish Standard OperatingProcedures for the entire spectrum of Operations in the Port. He successfully built marketing and operations teams and trained them. Since July 2014, Mr. Mukesh Parikh has taken up advisory and consultancy role for The Maritime Industry.
His assignments cover Business volume estimation and hinterland mapping with competition analysis, Revenue forecasts for the life of the project and financial modelling, investment optimization in line with market potential; Commercial and legal aspects of logistics, cargo handling, warehousing contracts; business excellence and standardization of operating procedures; Organization development, structuring and Manpower planning and training. He has also advised a number of clients about the Concession agreements and entering in to sub-concessions.
Thomas NgThomas Ng has over 25 years of training & consulting experience in the ports and shipping industry – in developing innovative solutions for players within the ports & shipping industry, — in areas of planning & redesign, customer services and business operations; and delivering results.He is the present Chairman of The Global Ports Forum (GPF). Since 2008, Thomas founded and launched the GPF, a platform where all ports stakeholders in the ecosystem- port customers, port authorities, port operators, port people, port suppliers & service providers are gathered together to discuss about issues furthering the interests of ports globally.Thomas is proven and well-respected in the ports & shipping circles — recognized for his in-depth industry knowledge and far-reaching personal industry network and linkages.Thomas is invited regularly as speaker & facilitator at Ports conferences, roundtable and executive workshops. He spoke recently at Transport Intelligence 2013 Infrastructure panel, together with senior executives from World Bank & UPS, Container Depot Association Singapore Conference 2014 on ports and infrastructure, Tank Storage Conference in 2015 and Roundtable on Smart ports & ships and Internet of Things in Jun 2016.On a professional level, Thomas is a Chartered member of the Chartered Institute of Logistics & Transport Singapore since 2001. He is also a Board Member of the Local Branch of Chartered Institute of Logistics & Transport for over 14 years.
Costs:
On or Before 1 Jan 2020 : The ‘Early Bird’ Rate is USD7395.00 – Save USD600!Special Offer! – 3 Delegates For The Price of 2 in This Category! Save USD 7395.00!
From 2 Jan 2020 : The Regular Rate is USD 7995.00Special Offer! – 3 Delegates For The Price of 2 in This Category! Save USD7995.00!Note: All fees stated include luncheons, refreshments and complete set of documentation. It does not include the cost of accommodation, visa fees and travel.
Register Now!To register, please submit the following details to thomasng@globalportsforum.com:Name:Position:Organization:Address:Tel:Fax:Email:What Best Describes Your Industry Sector?:Billing information:
For cheque payments: To be made payable to ‘Global Ports Forum Pte. Ltd.’ Please do not send post-dated cheque.
For telegraphic transfers:Account Name: Global Ports Forum Pte. Ltd.,Account No. : 695 477 141 001.Beneficiary Bank: Oversea-Chinese Banking Corporation Limited, Singapore. (Swift: OCBCSGSG),Address : 65 Chulia Street #01-00, OCBC Centre, Singapore 049513.
Please supply confirmation via email of the TT from your bank. Transmitting bank charges must be paid by sender. Please quote both delegate and company name as reference.
Kindly note that as we are providing a special rate for ‘early bird’ sign up, we will need to receive your company payment by 1 Jan 2020 to enjoy the discount.
Look forward to welcoming you at the GPF Port Wildlife Protection Executive Program!
Kind regards
Thomas NgChairmanThe Global Ports Forum
GLOBAL PORTS FORUM PTE. LTD.
10 Anson Road#27-15International PlazaSingapore 079903
Website: www.globalportsforum.com/
Mobile: +65 9684 3289DID: +65 65197662Fax: +65 6725 8438Email: thomasng@globalportsforum.comTerms & Conditions:No delegate registration will be accepted without completing registration details and full payment.Upon receipt of your registration details and full payment, further programme information will be emailed to you including your proforma invoice and, if required, a letter of invitation for entry visa application.Delegates will not be admitted unless payment has been received in Full.Flights, Airport Transfers and Accommodation are not included in your delegate registration fee.Refund Policy – a reimbursement of the registration fee, minus administrative charges will only be made if the participant has notified Global Ports Forum Pte. Ltd. in writing that he/she is unable to attend the event no less than 45 days prior to the commencement of the event. No cancellation is allowed after that, but a replacement with another participant is allowed.This programme is subject to change without notice, E&O.E.
Course Description:
Support center team leads serve as the communication link between the team and the manager as well as the first point of internal escalation for the customer. HDI Support Center Team Lead (HDI-SCTL) training ensures that participants learn how to deliver exceptional customer support, promote Process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This Course is designed for support professionals who need to develop fundamental Management and leadership skills.
Course Topics:
Unit 1 : Support Center Overview
● The Evolution of the Support Center
● The Role of the Support Center
Unit 2 : Role of the Support Center Team Lead
● The Role of the Support Center Team Lead
● Effective leadership
● Emotional Intelligence
● Managing Relationships
Unit 3 : Business planning and Strategy
● Strategic Perspective
● Building a Service and Support Strategy
● Service Level Management
● Standard Operating Procedures
● Business Alignment
Unit 4 : Support Center Processes
● Best Practices for Support
● Service Operation
● Additional Processes
● Knowledge Management
Unit 5 : Support Delivery Methods & Technology
● Support Center Infrastructure
● Support Tools & Communication Channels
● Service Delivery Methods
● Cloud Services
● Service Management Systems
Unit 6 : Workforce Management & Training
● Workforce Management
● Sourcing and Recruitment
● Training
Unit 7 : Communication & Coaching
● Communication Skills
● Global Awareness
● Managing Conflict
● Coaching
Unit 8 : Teamwork, Motivation, & Retention
● Teamwork
● Motivation, Rewards, and Recognition
● Performance Management
● Retention
Unit 9 : Metrics and Quality Assurance
● Metrics
● Quality Assurance
● Using Surveys
● Performance Reporting
● Promoting the Support Center
Learning Goals:
● Essential team lead Management and leadership skills.
● The importance of service level agreements, and operating level agreements.
● The ITIL Processes of incident, problem, change, release, asset, and configuration Management
● An overview of security Management and knowledge Management.
● Strategies for managing conflict.
● The essentials of people Management: hiring, scheduling, evaluating, and retaining employees
● An eight-step method for effective coaching.
● Proven team-building and motivational techniques.
● Essential performance metrics and key performance indicators.
Course Agenda:
Day 1
● Support Center Overview
● Role of the Support Center Team Lead
● Business planning and Strategy
● Support Center Processes
● Support Delivery Methods & Technology
Day 2
● Workforce Management & Training
● Communication & Coaching
● Teamwork, Motivation, & Retention
● Metrics and Quality Assurance
Who can Attend?
● Technical support professionals who must understand support center Processes and Best Practices and master important daily functions like quality assurance monitoring, coaching, and escalation.
● Individuals who are preparing for the HDI Support Center Team Lead certification exam.
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Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
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WILL CALL is no longer accepted at the Box Office. All tickets are digital and must be managed that way.
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The Box Office will open 90 minutes prior to the event start time.
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