Box office accepts all major credit cards
Will Call is open during regular Box Office Hours and 2 hours prior to curtain.
(480) 965-3434 - Gammage information and Charge By Phone (480) 965-6678 - Gammage Group Services
Box Office is open 10am-6pm Monday - Friday and event days. The Box Office will be closed on Fridays, during the summer months.
Venue is accessible to all patrons. Seats in accessible section are limited to one companion seat. THERE IS NO ACCESSIBLE SEATING AVAILABLE IN BALCONY OR TIER SECTIONS. PATRON MUST USE STAIRS TO GAIN ACCESS TO BALCONY OR TIER SEATING.
Global MSU is an international event open to all MSU alumni, family, and friends. The event spotlights MSU's global engagement and provides an opportunity for guests to network, renew friendships, and learn how to engage more deeply with MSU. MSU's leadership and alumni are featured prominently to demonstrate our shared commitment to MSU's world–grant vision.
Certificación en el método LEGO® SERIOUS PLAY®para la facilitación en Equipos y Grupos
Requisitos previos: Inscripción abierta
Este programa de certificación ha sido aprobado por la Global Federation of LSP Master Trainers.
LEGO® SERIOUS PLAY® es un método facilitado e internacionalmente reconocido que provoca el compromiso de los participantes en forma de generación de ideas orientadas a la mejora de la organización. El método está basado en extensas investigaciones y estudios, y habilita a los equipos a enfrentar y gestionar situaciones complejas de una forma divertida y responsable al mismo tiempo.
¿A quien va dirigido?
Facilitadores
Formadores
Educadores, investigadores, profesores universitarios
Profesionales de Recursos Humanos
Responsables de proyectos
Formadores en Agile
Consultores
Profesionales de branding
Estrategas
Diseñadores
Gestores del cambio
Coaches
Todos estos perfiles pueden aplicar esta metodología e implementar poderosos procesos a sus actuales competencias.
Adicionalmente, si trabajas en el campo de la investigación, las tecnologías de la información, eres coach ejecutivo, de equipos o coach de vida, o tienes responsabilidades de liderazgo en tu organización, esta metodología te ofrece enormes beneficios y se convierte en un perfecto complemento a tus técnicas y herramientas actuales.
Resumen del Programa
Día uno: Programa fundamental
Aprenderás los conocimientos básicos de la metodología. Esta formación te introducirá en la herramienta LEGO® SERIOUS PLAY®. Sabrás como utilizar las diferentes herramientas incluyendo la teoría del flujo, el uso de normas para la configuración del campo de juego, etiqueta, trampas a evitar, y todo a lo largo de multitud de aplicaciones en diferentes escenarios que posibilitarán la conexión mano-cerebro. La teoría se funde con la práctica.
Día dos: Equipos y Grupos
El segundo día mueve a los participantes hacia dentro y hacia fuera del proceso a la vez que se explora la identidad individual y se interioriza la idea sobre cómo esta herramienta se puede personalizar para todo tipo de talleres o procesos, incluidos los talleres en equipo.
Día tres: Paisaje y Desarrollo de Sistemas para Equipos y Grupos
El tercer día del programa te permitirá entender cómo utilizar LEGO® SERIOUS PLAY® con kits de identidad y paisaje para la recreación de modelos 3D que ilustren entornos complejos en los que elementos como equipos y proyectos, así como otros sistemas asociados, interactúan conformando entornos sobre los que “jugar” en tiempo real.
Tu programa incluye:
Manual y kit de piezas para comenzar a diseñar y desarrollar talleres ¡ya!.
Certificación formativa acreditada por un Strategic Play® Master Trainer en metodologías y materiales LEGO® SERIOUS PLAY®.
Opción de ser incluido y registrado en la lista mundial de facilitadores certificados LSP.
Almuerzos y snacks/coffee breaks en sala o próximos para aprovechar mejor tu tiempo.
Estrategia de comunicación sobre ideas y herramientas para que puedas desarrollar tu práctica e iniciar tus talleres. Orientación profesional para poder comenzar a incursionar en el mercado como facilitador con las máximas garantías.
Info:
E-mail: arturo@strategicplay.com
Teléfono/Whatsapp: +(34) 636 012 333
Strategic Play Group is named "Best in Class" at Procter and Gamble.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Course Description:Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the operational and tactical plans of desktop support, while satisfying customer and business needs. Designed for both new and experienced desktop support managers, this Course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.
Course Topics:
Unit 1 : Desktop Support
● The Evolution of Support
● Support Center Maturity
● Successful Desktop Support
Unit 2 : Strategy
● Strategic Perspective
● Business Alignment
● SWOT
Unit 3 : IT Financial Management
● IT Financial Management
● Cost, Value, and ROI
Unit 4 : Support Delivery Methods and Technology
● Service Desk Infrastructure
● Telephony Infrastructure
● Desktop Support Delivery Methods
● Service Management Systems
● Selecting Service Desk Technology
Unit 5 : Service Level Management
● Service Level Management
Unit 6 : Metrics and Quality Assurance
● Desktop Support Metrics
● Data Sources
● Baselining and Benchmarking
● Performance Reporting
● Quality Assurance Programs
● Measuring Customer Satisfaction
● Measuring Employee Satisfaction
Unit 7 : Desktop Support Processes
● Best Practices for Support
● IT Service Management
● The Service Desk
● Service Operations
● Service Design
● Service Transition
● Knowledge Management
Unit 8 : Leadership
● Your Responsibilities as a Desktop Support Manager
● Your Role as Leader
● Manage Operations Effectively
● Emotional Intelligence
● Communication
● Influence & Motivate
● Integrity & Service Ethics
● Growth
Unit 9 : Workforce Management
● Workforce Management
● Staffing Models
● Scheduling
● Sourcing
● Recruitment
Unit 10 : Training and Retention
● Fostering Relationships
● Teamwork
● Coaching
● Peer Mentoring
● Training
● Rewards, Motivation, Retention
● Performance Management
● Career Development Planning
Unit 11 : Promoting Desktop Support
● What is Marketing?
● Creating Internal Marketing Culture
● Marketing Opportunities
Learning Goals:
● Characteristics of an effective desktop support manager
● How to create and deliver on service level agreements and operating level agreements
● How to align desktop support services with business strategy, Objectives, and Processes
● The importance of the relationships among IT service Management Processes
● Tactics for screening, hiring, training, and leading high-performance teams
● How to create an internal marketing culture to promote your desktop support services
● The metrics and key performance indicators essential to desktop support performance reporting
Course Agenda:
Day 1
● Desktop Support
● Strategy
● IT Financial Management
● Support Delivery Methods and Technology
Day 2
● Service level Management
● Metrics and Quality Assurance
● Desktop Support Processes
● Leadership
Day 3
● Workforce Management
● Training and Retention
● Promoting Desktop Support
Who can Attend? Experienced technical support professionals who must manage day-to-day functions of desktop support, as well as master critical performance and customer service strategies. Individuals who are preparing for the HDI Desktop Support Manager (HDI-DSM) certification exam.
Cash, Visa and MC.
Will Call orders are available for pick up at the box office 24 hours after purchase or anytime day of event. Customers must present the actual credit card used to place the order, a photo I.D., and the order number. Only persons whose name is on the account can pick up tickets (the person who purchased the tickets). An alternate pick up name may be placed on the account by contacting Ticketmaster at (757) 671-8100. Tickets will only be issued to the person in whose name the tickets were purchased or the alternate pick-up name. Tickets remaining at will call after the event starts, will not be resold. Refunds will not be given for tickets not picked up. Will Call available when Box Office opens on day of event.
B.O. 757-838-4203, Press 0 for attendant FAX 757-838-1814 www.hamptoncoliseum.org
10:00am - 5:00pm Mon-Fri 10:00am - 4:00pm Sat (on show days) 1:00pm - 4:00pm Sun & Holiday shows **closed Saturday, Sunday, and holidays unless events are scheduled. Call B.O. for updated hours of operation.**
Accessible seating is available through Ticketmaster or in person at Hampton Coliseum Box Office. Sign language interpreters are available for most shows. Requests must be made to the box office a minimum of three weeks before the show.
Uw data snel analyseren, effectief rapporteren en overtuigend communiceren
De hoeveelheid data die we verzamelen wordt met de dag groter en daarmee ook de uitdaging om hier overtuigende informatie van te maken. Tijdens deze vier-daagse cursus leert u gebruik te maken van grafische elementen om eenvoudiger data te verkennen, te verklaren en te communiceren.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.