Course  Overview:
With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop you will be able to disperse your knowledge and experience throughout your leadership team.
Manager Management takes a special type of leader. This workshop will expand your participant"s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.
Target Audience:
Anybody who is interested in learning Manager Management Skills
Learning Objectives:
By the end of this course you will be able to:


Identify, relate to, and put into practice the four characteristics of highly effective managers.


Plan, prioritise and delegate effectively.


Understand how to manage performance in such a way as to get the very best from your people.


Use a range of strategies for managing and developing a highly motivated and effective team.


Recognise the need for change in today’s business reality and be able to manage change.


Engaging and understand others using a range of techniques.


Prerequisites:
None
Course Materials:
Attendees will receive a course manual with presentation slides and reference materials.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
Agenda:
Module One: Grooming a New Manager


Set Specific Goals


Authority (What They Can and Can"t Do)


Create a Shared Vision


The More they Learn, the More Responsibility They Get


Case Study


Module One: Review Questions


Module Two: Measuring Performance


Staying Within Their Budget


Setting Measurable Objectives


Skip Level Feedback


Collaborate on Criteria to be Evaluated


Case Study


Module Two: Review Questions


Module Three: Motivating Managers


Provide the Needed Resources


Bonuses and Incentives


Give Credit for Good Work


Keep Them Challenged


Case Study


Module Three: Review Questions


Module Four: Signs of Poor Management


Missed Deadlines


Team Turnover


Losing Customers


Little or No Growth


Case Study


Module Four: Review Questions


Module Five: Trust Your Team of Managers


Do Not Micromanage


Promote Open and Honest Communication


Reward Initiative


Trust, But Verify


Case Study


Module Five: Review Questions


Module Six: When an Employee Complains about their Manager


Keep the Information Confidential


Gather Information from Both Sides


Coach or Delegate the Solution


Follow-up with the Manager or Employee


Case Study


Module Six: Review Questions


Module Seven: Coaching and Mentoring (I)


Writing Performance Reviews


Provide Clear and Timely Feedback


Praise in Public, Criticize in Private


Make Sure Your Door is Always Open


Case Study


Module Seven: Review Questions


Module Eight: Coaching and Mentoring (II)


Offer Advice, Not the Solution


Create a Supportive Environment


Building Ownership


360 Degree Feedback


Case Study


Module Eight: Review Questions


Module Nine: When Do You Step In?


Unsafe or Dangerous Events


Legal Ramifications


Severe Financial Costs


Repeated Failures after Coaching Has Occurred


Case Study


Module Nine: Review Questions


Module Ten: Remember These Basic Qualities


Express Confidence in Their Abilities


Practice What you Preach


Have an Open Door


Their Success is Your Success


Case Study


Module Ten: Review Questions


Module Eleven: Wrapping Up


Words from the Wise


Review of Parking Lot


Lessons Learned


Completion of Action Plans and Evaluations

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