In this age of fast changing technology, email is the preferred and often most efficient form of business communication.  Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool.
The PD Training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more.  Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.
This valuable training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Parramatta, Canberra and Perth, or have us customise a training solution that matches your specific organisational requirements.
Learning Outcomes

Develop a heightened awareness of the potential perils of digital communication
Master effective email structures to achieve clarity and successful communication
Learn to write for the reader, starting with effective subject lines
Make the most of 'email estate'
Carefully consider the email recipients
Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
Perfect grammar because it matters
Format messages for readability
Learn to write professionally and brand Broadcast emails
Learn to avoid senders regret by proof reading
Understand the concept of 'netiquette'
Master the inbox using some core principles and email functions

 
Course Outline



Email Etiquette Training Course - Lesson 1 Introduction 

Evaluate Your Email Usage
Workshop Objectives


Email Etiquette Training Course - Lesson 2 Introduction to Email Etiquette 

Email is Never Secure
Big Brother May be Reading Your Email
Productivity is Lost When Cyber-Slackers Log-on
Email Misuse and Abuse May Get You Fired
Email Can be Embarrassing
Email Abuse Impacts Revenues and Reputations
Email is Easily Misinterpreted




Email Etiquette Training Course - Lesson 3 Create Structure for Success 

Forward-To-CC-BCC
Urgent
! High Importance vs Low Importance
Subject
Salutation
Introduction – Body – Conclusion
Signature
Draft
Time Delays


Email Etiquette Training Course - Lesson 4 Rules of Thumb 

Effective Subject lines: Tell Me What You Need
One Page View Only
Average 15 Words per Sentence
As Short as Possible – Avoid Extra Words
2 – 3 Lines per Paragraph Maximum




Email Etiquette Training Course - Lesson 5 Grammar Perfect 

Using Spell Checker
Check for Simple Sentences
Use the Active Voice
Use of Punctuation
Use of Emoticons
Use of Text Talk


Email Etiquette Training Course - Lesson 6 Formatting your Email Message 

Email Style
Writing the Email
Selecting Your Format Settings
Choose the Right Font
Select Appropriate Colours
Enhancing Readability
Avoid All Upper – or Lowercase Letters
Arranging Text into Vertical Lists
Sending Attachments with Care




Email Etiquette Training Course - Lesson 7 Broadcast Emails 

Branding
Importance of Branding and Consistent Subject Headings


Email Etiquette Training Course - Lesson 8 Proofreading Does Pay 

A Proofreading Primer
How Peer Review Can Help




Email Etiquette Training Course - Lesson 9 Polishing Your Cyber Manners 

Watch your Cyber Language
Avoiding Sexist Language
Set the Right Tone
Dodging Conversational Pitfalls
Extinguishing Flames


Email Etiquette Training Course - Lesson 10 Netiquette Guidelines 

Reviewing Netiquette Guidelines
Netiquette Guidelines for Managers




Email Etiquette Training Course - Lesson 11 Managing Email Overload 

Controlling Your Inbox Clutter


Email Etiquette Training Course - Lesson 12 Examples 

The Good
The Bad
The Ugly





 
 

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