Course Description :
The IT4IT™ Foundation Course explains the key strategies and approaches for offering effective IT services. The Course introduces the IT4IT Reference Architecture, which is a standard reference architecture necessary for building and managing an efficient IT organization. The IT4IT Reference Architecture uses a value chain model, which highlights key streams of work that should be undertaken within IT to identify the activities that add value to organization’s business.
This Course is interactive and thought provoking. The Course includes:

Group discussions
Practical “take-aways”
Practice exam

Course Outline :
Module1: Course Introduction
Module2: Introduction to IT4IT and The Open Group

IT4IT Introduction
IT4IT Context
IT4IT IT Value Chain

Module3: IT4IT Core

IT4IT Core Overview
Levels of Abstraction

Module4: Strategy to Portfolio (S2P) Value Stream

S2P Value and Stream: Scope and Objectives
S2P Value and Stream: Phases and Activities
S2P Value and Stream: Functional Component Review

Module5: Requirement to Deploy (R2D) Value Stream

R2D Value Stream: Scope and Objectives
R2D Value Stream: Phases and Activities
R2D Value Stream: Functional Component Review

Module6: Request to Fulfill (R2F) Value Stream

R2F Value and Stream: Scope and Objectives
R2F Value and Stream: Phases and Activities
R2F Value and Stream: Functional Component Review

Module7: Detect to Correct (D2C) Value Stream

D2C Value and Stream: Scope and Objectives
D2C Value and Stream: Phases and Activities
D2C Value and Stream: Functional Component Review

Module8: Supporting Activities

IT Value Chain: Supporting Activities

Target Audience :
The Course is aimed at business and IT Management and encourages interaction and the exchange of practical insights and approaches.
The following IT professionals can consider taking this Course:

IT Operations Manager
Service Manager
IT Auditor
IT Security Manager
Project Manager
Process Manager
Change Manager
Problem Manager
Incident Manager
Service Level Manager
Customer Support Technician


Learning Objectives :

Understand the basic concepts of IT4IT value streams and the IT4IT Reference Architecture.
Define the key IT4IT Reference Architecture terminologies.
Understand the IT4IT Certification program.
Explain the key Objectives of four IT4IT value streams.
Define the functional components of the four IT4IT value streams.
Prepare for the IT4IT exam.


Course Agenda :
Day 1

Course Introduction
Introduction to IT4IT and The Open Group
IT4IT Core
Strategy to Portfolio (S2P) Value Stream
Requirement to Deploy (R2D) Value Stream

Day 2

Request to Fulfill (R2F) Value Stream
Detect to Correct (D2C) Value Stream
Supporting Activities
Exam Preparation Guide

Related

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