Course  Overview:
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop.
With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career.
Target Audience:
Professionals who are interested in learning Effective Soft Skills
Learning Objectives:
After completing this course, Individuals will be able to demonstrate their understanding of:


What are Soft Skills?


Effective Communication


Teamwork


Problem Solving


Time Management


Attitude and Work Ethic


Adaptability/Flexibility


Self-Confidence


Ability to Learn From Criticism


Networking


Prerequisites:
None
Course Materials:
Students will receive a course manual with presentation slides and reference materials.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
Agenda:
Module One: What are Soft Skills?


Definition of Soft Skills


Empathy and the Emotional Intelligence Quotient


Professionalism


Learned vs. Inborn Traits


Case Study


Module One: Review Questions


Module Two: Soft Skill 1: Communication


Ways We Communicate


Improving Non-Verbal Communication


Listening


Openness and Honesty


Case Study


Module Two: Review Questions


Module Three: Soft Skill 2: Teamwork


Identifying Capabilities


Get Into Your Role


Learn the Whole Process


The Power of Flow


Case Study


Module Three: Review Questions


Module Four: Soft Skill 3: Problem Solving


Define the Problem


Generate Alternative Solutions


Evaluate the Plans


Implementation and Re-evaluation


Case Study


Module Four: Review Questions


Module Five: Soft Skill 4: Time Management


The Art of Scheduling


Prioritizing


Managing Distractions


The Multitasking Myth


Case Study


Module Five: Review Questions


Module Six: Soft Skill 5 and 6: Attitude and Work Ethic


What Are You Working For?


Caring for Others vs. Self


Building Trust


Work Is Its Own Reward


Case Study


Module Six: Review Questions


Module Seven: Soft Skill 7: Adaptability/Flexibility


Getting over the Good Old Days Syndrome


Changing to Manage Process


Changing to Manage People


Showing You"re Worth Your Weight in Adaptability


Case Study


Module Seven: Review Questions


Module Eight: Soft Skill 8: Self-Confidence


Confident Traits


Self-Questionnaire


Surefire Confidence Building Tactics


Build Up Others


Case Study


Module Eight: Review Questions


Module Nine: Soft Skill 9: Ability to Learn From Criticism


Wow, You Mean I"m Not Perfect?


Listen With An Open Mind


Analyze and Learn


Clear the Air and Don"t Hold Any Grudges


Case Study


Module Nine: Review Questions


Module Ten: Soft Skill 10: Networking


Redefining Need


Identifying Others" Interests


Reaching Out


When to Back Off


Case Study


Module Ten: Review Questions


Module Eleven: Wrapping Up


Words From The Wise


Review Of The Parking Lot


Lessons Learned


Recommended Reading


Completion Of Action Plans And Evaluations

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