Cash, Visa, Mastercard, Discover & American Express
Will call can be picked up in advance for both Coliseum and Performing Arts Center events at the advance ticket windows (please see Box Office Location and Hours above). Performing Art Center ticket windows day of show hours: Two hours prior to show time until promoter closes the windows. PLEASE BRING A PICTURE ID, THE ACTUAL CREDIT CARD USED TO PURCHASE THE TICKETS, AND YOUR ORDER NUMBER.
843-529-5000 Office 800-745-3000 Charge-by-Phone Accessible seating is available through the venue by calling 843-202-2787
Advance ticketing hours for both the Coliseum and Performing Arts Center are conducted from the Coliseum Advance Ticket Windows located off of Montague Avenue in front of the south entrance to the North Charleston Coliseum . Monday-Friday; 10:00am-5:00pm Open Saturday and Sunday for events and on-sales only (Saturday 10 a.m. until event/ Sunday Noon until event).
Wheelchair and accessible seating is available through the venue by calling 843-202-2787 (TDD 843-529-5021).
Course Description:
Frontline customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences? This skills-building and certification Course introduces the skills and techniques required to provide outstanding customer service and support.
HDI Customer Service Representative (HDI-CSR) training focuses on call handling Best Practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors.
Course Topics:
Module1 : Your Role in the Support Center
● Role of the Customer Service Representative
● Support Center’s Role in the Business
● Total Contact Ownership
● Call Handling Procedures
Module2 : Communication Skills
● The Communication Process
● Cultural Sensitivity
● Vocal Elements
● Active Listening
● Incident Documentation
● Writing Skills
Module3 : Problem-solving and Troubleshooting Skills
● Problem-solving and Types of Thinking
● Questioning Skills
● Solve Incidents with IMPACT
● Additional Strategies
Module4 : Maximizing Effectiveness
● Your Customer’s Psychological Needs
● Handling Conflict
● Handling Difficult Customer Behaviors
● Stress Management
● The Power of a Service Attitude
Learning Goals:
● How to assess customer business needs and exceed customer expectations.
● Critical thinking skills to resolve incidents quickly and consistently.
● Active listening skills and effective communication strategies.
● How to identify and defuse challenging customer behavior.
● An awareness of the core Processes and Best Practices used in service and support.
Course Agenda:
Day 1
● Module1: Your Role in the Support Center
● Role of the Customer Service Representative
● Support Center’s Role in the Business
● Total Contact Ownership
● Call Handling Procedures
● Module2: Communication Skills
● The Communication Process
● Cultural Sensitivity
● Vocal Elements
● Active Listening
● Incident Documentation
● Writing Skills
Day 2
● Module3: Problem-solving and Troubleshooting Skills
● Problem-solving and Types of Thinking
● Questioning Skills
● Solve Incidents with IMPACT
● Additional Strategies
● Module4: Maximizing Effectiveness
● Your Customer’s Psychological Needs
● Handling Conflict
● Handling Difficult Customer Behaviors
● Stress Management
● The Power of a Service Attitude
Who can Attend?
● Support professionals from customer service centers, call centers, and support centers who want to refine their communication skills and learn Best Practices that can help improve customer experiences.
● Individuals who are preparing for the HDI Customer Service Representative Certification exam.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
The Footprint Center accepts the following methods of payment at the Box Office:VISA MASTERCARD DISCOVER AMERICAN EXPRESS CASH, PHX ARENA NO LONGER ACCEPTS CHECKS
The WILL CALL windows open two hours prior to events and are located on the Northwest side of the building in the Pavilion. WILL CALL PICK-UP: The Footprint Center requires that customers picking up WILL CALL tickets furnish the following: 1) PICTURE IDENTIFICATION THAT MATCHES THE PICK-UP NAME 2) CONFIRMATION NUMBER THAT MATCHES THE CUSTOMER ACCOUNT ALTERNATE WILL CALL PICK-UP: If another person, other than the person ordering and paying for the tickets, is picking up a WILL CALL order, the ALTERNATE PICK-UP name MUST be on the account. To get the alternate pick-up name noted on the account, the original purchaser MUST contact Ticketmaster at (1-800-745-3000), ask for customer service to verify account information and request alternate pick-up.
Northwest side of Footprint Center in the Pavilion.(602)379-7800 Suns Game Nights call (602)379-7867
Monday - Friday: 10:00am - 5:00pm Saturday - Sunday: closed except on event days and special on sales.
PHOENIX SUNS: To purchase Phoenix Suns tickets for people with disabilities, subject to availability, please call Footprint Center at (602)379-7867 or visit Footprint Center ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. ARIZONA RATTLERS: To purchase Arizona Rattlers tickets for people with disabilities, Subject to availability, please call Footprint Center at (602)379-7800 or visit the Footprint Center ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. PHOENIX MERCURY: To purchase Phoenix Mercury tickets for people with disabilities, subject to availability, please call Footprint Center at (602)252-9622 or visit the Footprint Center ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. ARENA CONCERTS AND OTHER EVENTS: To purchase concert or other event tickets for people with disabilities, subject to availability, please call Footprint Center at (602)379-7800 or visit Footprint Center ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com.
Cash, Debit, American Express, MasterCard & Visa.
The Box Office is located on the Canal Level. Note: Please arrive at Box Office early if picking up tickets. Customers must present the actual credit card used when placing the order and photo ID.
Toll free: 1.844.985.ARTS (2787) Parking: 613.947.7000 Ext 488 / Toll Free 1.866.850.ARTS (2787) Ext 488 Lost And Found: 613.947.7000 Ext 212 / Toll Free 1.866.850.ARTS (2787) Ext 212 1 Elgin (formerly le café): 613.594.5127
Monday to Saturday: 10:00 am to 9:00 pm Sundays & Holidays: Closed except when a performance is schedule, the Box Office will open 2 hours prior to curtain until 15 minutes after the curtain time of the last performance. Please Note: The NAC Box Office is NOT a Ticketmaster Ticket Centre. The NAC Box Office sells tickets for NAC performances only! This includes shows presented at the NAC by other promoters and shows sponsored by the NAC but held elsewhere. Please Note: The NAC Box Office is NOT a Ticketmaster Ticket Centre. The NAC Box Office sells tickets for NAC performances only! This includes shows presented at the NAC by other promoters and shows sponsored by the NAC but held elsewhere.
Special tickets are available for patrons in wheelchairs, as well as for the visually impaired. For availability, please contact the NAC Box Office at 1.844.985.ARTS (2787). Seating for patrons in wheelchairs may also by purchased online. Visit https://nac-cna.ca/en/visit/accessibility for information regarding venue accessibility.
3-teiliger Ferien-Kompaktkurs für unseren Programmiernachwuchs (Alter 5 bis 8)
!!!Bitte die genauen Kurszeiten beachten!!!15.04.2020 bis 17.04.2020, jeweils - 10:00-13:00 UhrIn 3 Einheiten wollen wir uns Schritt für Schritt dem Thema Programmieren nähern. Was heißt eigentlich Programmieren? Wie funktioniert ein Roboter/Computer? Angefangen von Cubetto und Beebot, über Lego WeDo und Dash bis hinzu ersten selbst erstellten Spielen in Scratch lernen die Kids in der anregenden Fablab Umgebung inmitten von 3D Druckern, Lasercuttern und vielen Elektronikprojekten die Welt der Maker kennen und haben am Ende des Kurses ein Grundverständis von Programmierung gewonnen, auf das sich aufbauen lässt.
Keine Vorkenntnisse nötig! Der Kurs ist für alle Mädchen und Jungs im Alter von 5 – 8 Jahren, die erste Erfahrungen im Programmieren sammeln wollen. Maximal 10 Teilnehmer/innen.
Der Kurs findet an drei Tagen statt und dauert jeweils drei Stunden.
!!!Achtung!!! Ticketrabatt mit Ferienpass München 2019/20! Beim Ticketkauf oben rechts "Werbecode eingeben" anklicken und den im Ferienpass genannten Rabattcode eingeben. Ticketpreis reduziert sich automatisch.
Bitte beachte:im Normalfall finden all unsere Kurse und Workshops auch so statt, wie hier angegeben. Es kann in Ausnahmefällen aber vorkommen, dass es Änderungen gibt oder die Mindest-Teilnehmerzahl nicht erreicht wird. In diesem Fall werden wir Dich über die hier hinterlegte Email-Adresse informieren.Unsere Seminarräume befinden sich im Gewerbehof Westend, Gollierstraße 70D. Der Zugang erfolgt über den Hinterhof.
Course Description:
This 2-day interactive MoV Practitioner course provides a modular and case-study-driven approach to learning Management of Value (MoV). The core knowledge is structured and comprehensive; and well-rounded modules cover the methodology and various techniques. A case study is used to help appreciate the relevance of MoV in its practical application.
Course Topics:
● Function Analysis
● Customer FAST Diagram
● Value Tree Development
● Weighting Attributes
● Paired Comparisons
● Developing a Value Profile
● Developing a Value Index
● Value for Money Ratio
● Stimulating Innovation
● Value Engineering
● Option Evaluation and Selection
● Evaluation Matrix
● Value and Value for Money
● Timing and Planning
● Teams and Stakeholders
● MoV in the Organization
● Integrating with Best Management Practice
● Relationship between Process and Approach
Learning Goals:
● Apply Management of Value (MoV) principles, processes and techniques, and advocate the benefits of this application appropriately to the senior Management.
● Develop a plan of MoV activities for the whole lifecycle of small and large projects and programs.
● Plan an MoV study, tailoring it to particular projects or programs and developing practical study or workshop handbooks as required.
● Understand and articulate value in relation to organizational objectives.
● Prioritize value drivers using function analysis and use these to demonstrate how value might be improved.
● Quantify monetary and non���monetary value using the Value Index, Value Metrics and the Value for Money ratio.
● Describe and comment on the application of various techniques relevant to MoV.
● Monitor improvements in value realized throughout a project lifecycle and capture learning which can be transferred to future projects.
● Offer suggestions and guidance about embedding MoV into an organization, including policy issues, undertake a health check, assess maturity and competence, and provide guidance on typical roles and responsibilities.
● Understand and articulate the use of MoV within other Best Management Practice methods and its contributions to them.
Course Agenda:
Day 1
● MoV practical exercises
● Recap Day 1
Day 2
● MoV practical exercises ctn.
● MoV discussion topics
● Recap Day 2
Who can Attend?
The course will be of benefit to all levels of management including:
● Corporate Managers – responsible for instigating MoV studies with a view to starting new programmes or projects
● Programme Managers – responsible for making sure programmes deliver the best value solutions taking into account the views of the stakeholders
● Project Managers – responsible for delivering products from their projects that represent the best value for money solutions
● Operational Managers – responsible for undertaking MoV studies to assist in reviewing operational procedures and improving efficiency
● All other personnel who have an interest or responsibility for Management of Value within their organisation