Visa, MasterCard, Amex, Discover, No Cash Sales
Box Office: 214-665-4797 Event Line: 214-665-4200 Parking Hotline: 214-665-4700 Dallas Mavericks: 214-747-6287 Dallas Stars: 214-467-8277
The Box Office is located on the North-East corner of the building (across from The Lexus Parking Garage). The Box Office is open Tuesdays and Thursdays 10am-5pm and event days starting at 10am. Concert tickets are not available for purchase at the American Airlines Center Box Office on the day of the public on-sale. Tickets for such non-team events may be purchased by the general public on the first day of ticket sales online at www.ticketmaster.com. Remaining available tickets for any concert/event following the first day of general public ticket sales will be available for purchase at the American Airlines Center Box Office on the next business day.
Course Description:
This course is designed as a management workshop focused on the strategic level use of best practices to guide service management improvement.
ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives and when used together as complementary tools can provide an even more powerful solution to an organization’s service management needs.
The course tackles the challenge of “business and IT alignment” and how to engage management and business users in the design and effective operation of IT services.
This course is interactive and thought provoking and includes:
● Group discussions
● Expert videos
● Role plays
● Assignments
● References to the Axelos publication: “Interfacing and Adopting ITIL and COBIT”
● Practical “take-aways”
Course Topics:
Module 1 : Course Introduction
● Let’s Get to Know Each Other
● Course Overview
● Course Learning Objectives
● Course Learning Style
● Course Agenda
● Course Book Structure
Module 2 : Business and IT Context
● Module Learning Objectives
● Module Topics
● The Need for Good Practices
● The ITIL Experience
● The COBIT Experience
● Benefits of Integrating ITIL and COBIT
● Debrief
Module 3 : Governance and Management of IT Services
● Module Learning Objectives
● Module Topics
● IT Service Management Challenges – Group Discussion
● Business and IT Service Provider Relationships – Role Play
● Debrief
Module 4 : Implementation Strategy
● Module Learning Objectives
● Module Topics
● Aligning Management of Services to Business Needs – Group Discussion
● Using the Goals Cascade – Reading
● Selecting Priority Processes – Assignment
● Debrief
Module 5 : Initiating and Action Plan – The Business Case
● Module Learning Objectives
● Module Topics
● Initiating an Improvement Plan – Group Discussion
● Continual Improvement – Reading and Assignment
● Debrief
Learning Goals:
● Understand the context of business and IT alignment.
● Identify the benefits of aligning the COBIT5 and ITIL frameworks.
● Identify the business risks of IT services.
● Identify the drivers affecting service management.
● Explain how to align IT services with enterprise objectives and risks.
● Explain how to use the COBIT 5 goal and risk cascade.
● Analyze how to prioritize and focus on critical process areas.
● Understand how to drive and initiate an improvement plan.
● Recognize drivers/pain points for improvement.
● Explain continual improvement and the need to monitor benefits.
Course Agenda:
Day 1
● Course Introduction
● Business and IT Context
● Governance and Management of IT Services
● Implementation Strategy
● Initiating an Action Plan the Business Case
Who can Attend?
The course is aimed at business and IT management and encourages interaction and the exchange of practical insights and approaches.
Box Office: (317) 231-0000
Box Office is OPEN: Monday through Thursday: 11am to 6pm Friday: 10am to 6pm Closed Saturday and Sunday unless there is a show, then will open 2 hours prior to show time. On show days the Box Office opens approximately two hours prior to show time and remains open until at least 15 minutes after the main act goes on. (M-TH 11:00am-6:00pm; FRI 10:00am-6:00pm)
Visa, Mastercard, Discover, American Express, and Cash. No checks.
WHEN: 2 hours prior to showtime WHERE: Will Call window - West side of building Customers must have actual credit card used to purchase the tickets, a photo ID and their Ticketmaster confirmation/order number.
Accessible Seating is available for purchase at the Box Office and all Ticketmaster points of purchase.
Third time's the charm, baby. ALL SEATS ARE IN THE SPLATTER ZONE! THE VENUE DOORS ONLY OPEN 30 MINUTES PRIOR TO SHOWTIME. IF YOU ARRIVE EARLIER, YOU WILL HAVE TO LINE UP AND WAIT OUTSIDE. The Mansfield's SELL-OUT SMASH of 2017 AND 2019 returns to the city that loved it SO BLOODY MUCH for the SECOND CONSECUTIVE SMASH YEAR! Zac Mansfield returns as director! Performances begin August 14th, 2020. Booking thru October 31st, 2020. Every FRIDAY and SATURDAY at 7:30PM! All tickets $40 + s/c. This hilarious show takes all the elements of the cult classic films The Evil Dead, Evil Dead 2 and Army of Darkness and combines them into one of the craziest theatrical experiences of all time. Five college students go to an abandoned cabin in the woods and accidentally unleash an evil force that turns them all into demons. It's all up to Ash (a housewares employee turned demon-killing hero) and his trusty chainsaw to save the day. Blood flies. Limbs are dismembered. Demons tell bad jokes ... and all to music. The songs in the show are completely off the wall. Titles like "All the Men in My Life Keep Getting Killed by Candarian Demons" and "What the F**k Was That?" will have audiences rolling in their seats and screaming for more and more blood. This show has fun with the horror genre and, in doing so, appeals to a wide audience. It's the only show with a "Splatter Zone"a section of the audience that gets covered in fake blood. And with this combination of blood, jokes, cheesy effects and awesome musical numbers, Evil Dead The Musical is unlike any show you've ever seen. While the Evil Dead films are the definition of cult movies, as a stage show, Evil Dead: The Musical has become a cult sensation of its own. The show played off-Broadway in New York, has broken records in Toronto, has won awards in Korea and has had more than 200 productions mounted across the globe! Recommended for ages 16+ (strong language, adult humour). Viewer discretion is advised. *While the fake blood will wash off skin, we make no guarantee and take no responsibility that it will wash out of all fabrics. Wear a white shirt (some will be for sale at the show) to have some fun and create a lasting memory! Complimentary coat check will be provided for those in the Splatter Zones.* mansfieldscabaret.com ALL SALES FINAL. NO EXCHANGES OR REFUNDS.
Codemotion is planning to return to Amsterdam by 2020. Don't miss the opportunity to reserve your seat in advance with a super blind ticket!
CONFERENCE DATE TO BE DEFINED
The Box Office accepts Visa, MasterCard, Discover, American Express, Cash and Checks.
Will Call tickets can be picked up at the Box Office as early as sixty minutes prior to show time. Customers must present the actual credit card used for the order, a picture ID, and the confirmation number.
The Box Office can be reached at (414) 273-7206. Nationwide Toll Free Line: 888-612-3500.
BO PHONE hours Mon to Thur 10 am to 5pm Fri 10 am to 9pm Sat 12 noon to 9pm Sun 12 noon to 5pm
For accessible seating, locations are available online or by calling the venue box office.
The Box Office accepts Cash, Visa, Mastercard, American Express and Discover. No personal checks, please.
Will Call tickets can be picked up at any time during Box Office hours on the day of a show. The customer must present the actual credit card used to make the order, a valid picture ID, and the confirmation number.
The Administrative offices of CIBC Theatre may be reached at (312) 977-1700. There is no public phone number available for the Box Office. The box office cannot take phone orders. To order tickets by phone, please call 800-775-2000. For groups of 20 or more, call (312) 977-1710.
Box office hours vary. Please call (312) 977-1700 for the current week's hours.
For wheelchair accessible seating please call the box office at 312-977-1700 ext. 1259. ELEVATOR: There is no elevator access to the dress circle level of the theatre. There is elevator access to the mezzanine and balcony levels. However, once the patron gets to their level, they will need to go up or down stairs as each row is on a different step.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.