All major credit cards are accepted, including Visa, MasterCard, Discover and American Express. Cash is also accepted. Contactless payment including Apple Pay, Android Pay, and Samsung pay are accepted at all points of sale and encouraged. You can also pay by loading your credit card into your digital wallet.
Will Call is located at the Box Office off the Northwest Plaza on Christmas Tree Lane. Hours of operation are 10am-6pm Monday through Friday and 10am until halftime on match days.
(213) 519-9900
Monday - Friday, 10:00 am - 6:00 pm. Hours are extended to accommodate the needs of specific events.
Banc of California Stadium is committed to providing an enjoyable experience for all guests in attendance at each event, including guests with disabilities. The venue has been designed and built to meet or exceed the requirements of the Americans with Disabilities Act (ADA). Banc of California Stadium staff will assist you with any specific accommodations you have before, during, and after an event. Services include: Wheelchair escorts & storage, Assisted Listening Devices, Captioning Services & Devices, and Interpretation Services (requires at least 2-week lead time)
Orders placed through Ticketmaster have standard delivery options available, including mobile delivery, standard and UPS mail. Will Call pickup is available day of event only. Please bring valid, corresponding ID with you for collection. *Please note that Print-at-Home is not be available as a delivery option for this venue.
To speak to a customer representative for the Fiserv Forum Ticket Office, call (414) 227-0511. Representatives are available Monday-Friday 9AM to 5:30PM. Alternatively, you can email at ticketing@bucks.com and a Ticket Office representative will get back to you within 1 business day. To book ADA seating for all events at Fiserv Forum, click the ADA icon on the event page on Ticketmaster.com. If you need further assistance with ADA Seating, please call Ticketmaster at 1-800-877-7575 to speak to an Accessible Seating Fan Support Specialist. For General Assistance with Ticketmaster tickets call 1-800-653-8000 to speak with Ticketmaster Customer Service
The Ticket Office is open on event days from 12:00pm (or 3 hours prior to event, whichever is earliest) until approximately 1 hour into the event, and on Saturdays from 12:00pm until 4:00pm. The Ticket Office is closed on non-event weekdays. The Ticket Office is located next to the main entrance to the arena, adjacent to the plaza (Vel R Phillips and Juneau). Any questions can be directed to our main line (414 227-0504 from 10AM-4PM.)
To book ADA seating for all events at Fiserv Forum, click the ADA icon on the event page on Ticketmaster.com. If you need further assistance, please call Ticketmaster at 1-800-877-7575 to speak to an Accessible Seating Fan Support Specialist or 1-800-653-8000 to speak with Ticketmaster Customer Service.
This training series is intended to highlight the importance of building essential and positive relationships with your students and students with their peers.
Benefits of Attending:
- Engage in collaborative activities with peers!
- Understand the value of connection, relationships, and community in the classroom.
- Practice and implement structures, routines, and rituals.
- Understand the three brain states that we operate from, and why.
- Integrate social skill building into every aspect of the school day.
- Practice composure and calming strategies to teach self-regualtion.
- Understanding the role of each of the seven senses.
- Integrate sensory strategies throughout the day.
To learn more, view the registration details within each of the three dates listed.
The Box Office accepts MasterCard, Visa, Discover, American Express, and Cash.
Box Office Phone Number: (313) 471-7929
The Xfinity Box Office at Little Caesars Arena is open Monday thru Friday, from 11:00am to 5:30pm, and also on Event Days from 11:00am until Intermission.
Course Description:
This 2-day course equips the participant with the ability to lead a process assessment project based on the TIPA framework. The course enables participants to collaborate with executive and top management to define the scope, select the class of assessment and plan of an assessment project, and define the project assessment team structure. The participants will be able to use the TIPA tools to monitor progress throughout the project lifecycle, ensure quality of the assessment and present results and recommendations to all relevant stakeholders.
At the end of this course, participants will be optimally prepared to take and pass the TIPA Lead Assessor Exam and become a TIPA Lead Assessor. Please note that to become a ‘Certified TIPA Lead Assessor’, evidence of experience has to be provided to the TIPA governing body (See section ‘Providing evidence of experience’ on page 3)
Course Topics:
● Course Introduction
● Organization of a TIPA Assessment Project
● Responsibilities of the Lead Assessor
● Definition Phase
● Preparation Phase
● Assessment and Analysis Phases
● Results Presentation Phase
● Assessment Closure Phase
● Improvement Cycle
● LUNCH
● Mock Exam
● Exam
Learning Goals:
Upon completion of this course and examination, the participant will gain the following competencies:
● Explain the TIPA assessment methodology and the classes of assessment to
● executive/top management and generate buy in
● Provide the cost of the assessment, using TIPA workload estimation tool (for external consultants)
● Define the scope of the assessment project along with the top management representatives
● Define the structure of the assessment team (roles and responsibilities) and assemble the assessment team
● Provide guidance to the Assessment Coordinator and together with him/her, identify the Interviewees
● Create the assessment project plan, monitor progress, send regular progress update to key stakeholders
● Define the interview plan
● Review the SWOT (Strength, Weakness, Opportunity, and Threat) analysis, recommendations and reports created by the TIPA Assessors and integrate into the Assessment Report
● Present results of the assessment and recommendations to the top management and key stakeholders
● Close the project, review if objectives are met, create lessons-learned log, and plan for improvement of the process assessment process
● Articulate, in detail, the 6 phases of the assessment project
● Use all tools in the TIPA toolbox to perform any or all of the above activities
Course Agenda:
Day 1
Course Introduction
● Organization of a TIPA Assessment Project
● (includes Assignment 1: TIPA Roles
● Assignment 2: Categories of Tools
● Assignment 3: Toolbox overview
● Assignment 4: Classes of Assessment)
● Responsibilities of the Lead Assessor
● (includes Assignment 5: Discover Tool T4 in Toolbox)
Definition Phase
● (includes Assignment 6: Select processes to be assessed
● Assignment 7: Discover Tool T2
● Assignment 8: Discover Tool T5
● Assignment 9: Discover Tool T6
● Assignment 10: FinTRUST – Context Discovery
● Assignment 11: Discover Tool T9
● Assignment 12: FinTRUST – Scope Agreement)
LUNCH
● Preparation Phase
● (includes Assignment 13: Discover Tool T11
● Assignment 14: FinTRUST – Prepare the Process Rating Sheet
● Assignment 15: Discover Tool T13
● Assignment 16: FinTRUST – Interview Plan
● Assignment 17: FinTRUST – Kickoff meeting)
Assessment and Analysis Phases
● (includes Assignment 18: Discover Tool T15)
● Homework (review of day’s material)
Day 2
Results Presentation Phase
● (includes Assignment 19: Discover Tool T16
● Assignment 20: Discover Tool T17
● Assignment 21: FinTRUST – Overall Profile
● Assignment 22: Discover Tool T18
● Assignment 23: FinTRUST – Results Presentation)
Assessment Closure Phase
● (includes Assignment 24: Discover Tool T19
● Assignment 25: Discover Tool T20)
● Improvement Cycle
LUNCH
● Mock Exam
● Exam
Who can Attend?
The TIPA Lead Assessor course will be of interest to:
● Certified TIPA Assessors who would like to lead TIPA assessment projects
● Assessors (CMMi, ISO/IEC 15504 etc.) who would like to use the TIPA methodology to lead process assessments
● Individuals who play a role in assessing and improving processes in an organization and who would like to organize TIPA process assessment.
● Individuals who participate in ITSM implementations in organizations and who are interested in organizing TIPA assessments to measure ITSM process maturity for capability determination (either in a supplier selection process or as a benchmarking tool)
● Individuals who are looking for a turnkey-solution for process assessment to estimate the ROI of ITSM implementations in organizations.
● Individuals in typical roles (but not limited to): Senior Consultants, Project Managers, Quality Managers, Process Owners, Auditors, process improvement consultants
Cash, AmEx, Visa, MC
Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID.
(212) 221-1211
Monday - Saturday 10am - 8pm Sunday 12pm - 6pm
MasterCard, Visa, American Express, Local Checks (check 3 weeks prior to event) or Cash!
Will Call at Civic Auditorium 2 hrs. prior to event. It is recommended that you bring your confirmation number, ID and credit card used to purchase tickets.
(805) 449-ARTS (2787)
Tue-Sun 12:00noon - 5:00PM Regular Business Hours Box Office open through Curtain on performance days ** Closed Monday **
Accessible seating is available for all performances. Select accessible box or contact TM customer service for more assistance.
The Box Office accepts MasterCard, Visa, Discover, American Express, and Cash.
Box Office Phone Number: (313) 471-7929
The Xfinity Box Office at Little Caesars Arena is open Monday thru Friday, from 11:00am to 5:30pm, and also on Event Days from 11:00am until Intermission.