The Box Office accepts Visa, Mastercard, Discover, American Express, cash and checks in advance. Checks are not accepted on game day.
Will Call starts 90 minutes prior to the event at gate D on the Southwest corner. Customers need to present a picture ID, the actual credit card and the confirmation number.
(816) 920-9400
The Box Office hours are as follows: Monday through Friday - 8:30AM to 5PM Saturday (during Chiefs season) - 9AM to 1 PM - Home Game weekends only Saturday and Sunday - Closed
Course Description:
Support center team leads serve as the communication link between the team and the manager as well as the first point of internal escalation for the customer. HDI Support Center Team Lead (HDI-SCTL) training ensures that participants learn how to deliver exceptional customer support, promote Process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This Course is designed for support professionals who need to develop fundamental Management and leadership skills.
Course Topics:
Unit 1 : Support Center Overview
● The Evolution of the Support Center
● The Role of the Support Center
Unit 2 : Role of the Support Center Team Lead
● The Role of the Support Center Team Lead
● Effective leadership
● Emotional Intelligence
● Managing Relationships
Unit 3 : Business planning and Strategy
● Strategic Perspective
● Building a Service and Support Strategy
● Service Level Management
● Standard Operating Procedures
● Business Alignment
Unit 4 : Support Center Processes
● Best Practices for Support
● Service Operation
● Additional Processes
● Knowledge Management
Unit 5 : Support Delivery Methods & Technology
● Support Center Infrastructure
● Support Tools & Communication Channels
● Service Delivery Methods
● Cloud Services
● Service Management Systems
Unit 6 : Workforce Management & Training
● Workforce Management
● Sourcing and Recruitment
● Training
Unit 7 : Communication & Coaching
● Communication Skills
● Global Awareness
● Managing Conflict
● Coaching
Unit 8 : Teamwork, Motivation, & Retention
● Teamwork
● Motivation, Rewards, and Recognition
● Performance Management
● Retention
Unit 9 : Metrics and Quality Assurance
● Metrics
● Quality Assurance
● Using Surveys
● Performance Reporting
● Promoting the Support Center
Learning Goals:
● Essential team lead Management and leadership skills.
● The importance of service level agreements, and operating level agreements.
● The ITIL Processes of incident, problem, change, release, asset, and configuration Management
● An overview of security Management and knowledge Management.
● Strategies for managing conflict.
● The essentials of people Management: hiring, scheduling, evaluating, and retaining employees
● An eight-step method for effective coaching.
● Proven team-building and motivational techniques.
● Essential performance metrics and key performance indicators.
Course Agenda:
Day 1
● Support Center Overview
● Role of the Support Center Team Lead
● Business planning and Strategy
● Support Center Processes
● Support Delivery Methods & Technology
Day 2
● Workforce Management & Training
● Communication & Coaching
● Teamwork, Motivation, & Retention
● Metrics and Quality Assurance
Who can Attend?
● Technical support professionals who must understand support center Processes and Best Practices and master important daily functions like quality assurance monitoring, coaching, and escalation.
● Individuals who are preparing for the HDI Support Center Team Lead certification exam.
Cash, Visa, MasterCard, American Express, Discover. Checks are NOT accepted.
(956) 843-6688
Box Office Location: The box office is located ON THE FRONT OF THE State Farm Arena facing 10th Street. Box Office Phone Number: (956) 843-6688 Box Office Hours: Monday – Friday, 8:30am – 5:30pm Saturday - Open at 12 noon ONLY if an event is scheduled Sunday – Open at 12 noon ONLY if an event is scheduled Open 10:00 am for Saturday show on-sales
Accessible seating is available at State Farm Arena. For additional information regarding the availability of accessible seating please call the Dodge Arena Box Office at (956) 843-6688.
The Prudential Ride London-Surrey 100 is an exciting 100 mile cycling challenge through the closed roads of London and the beautiful Surrey Hills. Registration fee: £30 Fundraising target: £600 What support will you receive? By joining team Maggie's you will receive continued support to help you smash your £600 fundraising target, invited to visit your local Maggie's Centre and sent your very own high performance cycling jersey along with iron on letters. How your fundraising will help £140 supports our exercise classes to help build and maintain strength and confidence whilst living with Cancer. £50 means someone just diagnosed with cancer can receive immediate advice and support from a Cancer Support Specialist. £40 could help someone diagnosed with cancer focus on their treatment and less on the struggle of supporting their family with our expert benefits advisors If you have any questions please call us on 0300 123 1801 or email events@maggiescentres.org .
Join us IRIE ALLEY THURSDAYS is a Vibe Each And Every Thursday!
Bowl, Drink, Eat, Hookah and Party ALL NIGHT. $20 includes 2 Hour Bowling, Shoes, and Party vibes all night!!! (Bowling is not mandatory) with a Live Dj Playing The hottest in Dancehall Soca Afro Beats Kompa Reggaeton.
Inside Baldwin Bowl 2407 Grand Ave, Baldwin NY (Long Island) Bringing a different Vibe to the New York City party scene. Come and enjoy the Afro Caribbean Latin - inspired experience!
Pisces Season
RSVP - Email: IRIEALLEYTHURSDAYS@Gmail.com
#IrieAlleyThurdsdays .....Follow on Facebook and Instagram https://m.facebook.com/iriealleythursdays/ @IrieAlleyThursdays
East Africas Largest B2B and B2C ICT Meeting
Following a successful 1st TEMS AFRICA ICT Expo 2019 on April 24th-26th 2019 in Nairobi Kenya, we are glad to invite global ICT industry players to showcase cutting-edge products/ solutions in IT and Telecom and ICT practitioners and enthusiasts to visit for free the 2nd TEMS Africa ICT Expo and Conference 1- 3rd April 2020 and participation in Africa-International Business Delegation Networking Forum on 1st April at the K.I.C.C Nairobi.
The event will showcase emerging technologies in IT and Telecom including 5G, AI & ML, Big Data, IOT, Virtual Reality, Cyber Security, Fintech, Cloud Technologies among other developments in the ICT sector.
Expected Visitors from African Continent:
- Ministries of ICT and Government ICT agencies
- Regulatory Authorities,
- Business Associations from different industries (ICT and Telecom, Banking, Manufacturing, Transport, Health, Insurance, Retail, Agriculture, Universities),
- Established and SME ICT industry players (Developers, Integrators, Service Providers, ICT end users.)
TEMS AFRICA ICT CONFERENCE 2020:
The 3 days Conference will be converging ICT executives and thought leaders from around the world to share knowledge, thoughts and experiences on emerging ICT Technologies and give strategic advice on tackling today’s most pressing IT challenges especially in developing countries.
KEY EVENT HIGHLIGHTS:
1. Cyber Security Hackathon
The aim of this one day Hackathon is to converge various developer groups to collaborate on challenging programming problems in the field of cyber security and help enhance cyber security standards.
2. Fintech & I.O.T Hackathon
Innovators and Developers transfer business ideas into prototypes to promote the development of financial technology and IOT for service providers and consumers.
3. Start-Up Pitches
Exemplary startups shall be hand-picked to go head-to-head and convince industry players and venture capitalists that their technological innovations will be a game changer in uncovering new ways of doing business.
4. Consumer Electronics Grand Sale
Global leading consumer electronics brands shall have an opportunity to sell their hot selling brands to the event visitors, local distributors during the three days event at the grand sales pavilion.
Why Attend?
TEMS Africa ICT Expo, East Africa’s largest ICT Exhibition, Conference and Business Meetings shall bring together about 7,000 attendees, 30 speakers and 200 exhibitors. This is the place to meet who is who in Africa’s ICT sector (established technology service vendors, private and public sector decision makers, integrators, users of ICT technology for business or public good—as well as disruptive startups with unique solutions) and create important networks and build valuable partnerships.
Why Exhibit?
1. A great opportunity to establish your brand in the greater East African market which boasts of a population of about 500,000.
2. Over 5,000 consumers of ICT drawn from Governments, Associations, Private Sectors from the African continent
3. Do real business. Meet key organisation decision makers.
4. Great sponsorship opportunities that will amplify your visibility
5. Exhibit at the various pavilions available and enhance your brand visibility through the various platforms available like live interviews, live Facebook and YouTube.
6. Experiential Marketing Pavilion (Demo Area)- Entry point to the exhibition and conference halls hence guaranteed visibility by all visitors. Potential clients can interact with your products, sign-up to your platform and customer service and upgrades to existing clients
7. A Consumer Electronics grand sale from leading brands
8. Get a database of all the event visitors immediately after the event with Name, Email, Phone number,
2020 FEATURED INDUSTRIES:
Telecom
Cyber Security
Cloud Computing
Block Chain
Fintech
IoT
A.I
Big Data
Mobile/Accessories & Consumer Electronics
Smart Technology (Smart Homes/ Smart Mobility)
Innovation Hubs & Training Institutions
Venture Capitalists
KING FAMILY CRUISE
CARNIVAL SENSATION
15 February - 20 February, 2020
Depart Miami ( Saturday) - 3:00pm
Sunday - Freeport, The Bahamas - 07:00am - 3:00pm
Monday - - 9:00am -
Tuesday - -- 00:00 - 6:00am
Wednesday - Nassau, The Bahamas - 08:00am - 5:00pm
Thursday - Miami, FL - 08:00am
INSIDE CABIN
$560 per person 2 in cabin
OUTSIDE CABIN - Ocean View
$620 per person 2 in a cabin
BALCONY CABINS (Available Upon Request)
DEPOSIT $50 DUE 1st April, 2019
2nd DEPOSIT $150 1st October, 2019
FINAL DEPOSIT DUE 7th December, 2019
$75 VISA FEE ( purchase day of departure on ship )
Cancellation Insurance $65 per person (optional)
Pre Paid Gratuities $69.95
VALID PASSPORT IS REQUIRED TO TRAVEL