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HDI Customer Service Representative 2 Days Training in Seoul

Course Description: Frontline customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences? This skills-building and certification Course introduces the skills and techniques required to provide outstanding customer service and support.  HDI Customer Service Representative (HDI-CSR) training focuses on call handling Best Practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors.  Course Topics: Module1 : Your Role in the Support Center ●     Role of the Customer Service Representative ●     Support Center’s Role in the Business ●     Total Contact Ownership ●     Call Handling Procedures Module2 : Communication Skills ●     The Communication Process ●     Cultural Sensitivity ●     Vocal Elements ●     Active Listening ●     Incident Documentation ●     Writing Skills Module3 : Problem-solving and Troubleshooting Skills ●     Problem-solving and Types of Thinking ●     Questioning Skills ●     Solve Incidents with IMPACT ●     Additional Strategies Module4 : Maximizing Effectiveness ●     Your Customer’s Psychological Needs ●     Handling Conflict ●     Handling Difficult Customer Behaviors ●     Stress Management ●     The Power of a Service Attitude  Learning Goals: ●     How to assess customer business needs and exceed customer expectations. ●     Critical thinking skills to resolve incidents quickly and consistently. ●     Active listening skills and effective communication strategies. ●     How to identify and defuse challenging customer behavior. ●     An awareness of the core Processes and Best Practices used in service and support. Course Agenda: Day 1 ●     Module1: Your Role in the Support Center ●     Role of the Customer Service Representative ●     Support Center’s Role in the Business ●     Total Contact Ownership ●     Call Handling Procedures ●     Module2: Communication Skills ●     The Communication Process ●     Cultural Sensitivity ●     Vocal Elements ●     Active Listening ●     Incident Documentation ●     Writing Skills Day 2 ●     Module3: Problem-solving and Troubleshooting Skills ●     Problem-solving and Types of Thinking ●     Questioning Skills ●     Solve Incidents with IMPACT ●     Additional Strategies ●     Module4: Maximizing Effectiveness ●     Your Customer’s Psychological Needs ●     Handling Conflict ●     Handling Difficult Customer Behaviors ●     Stress Management ●     The Power of a Service Attitude Who can Attend? ●     Support professionals from customer service centers, call centers, and support centers who want to refine their communication skills and learn Best Practices that can help improve customer experiences. ●     Individuals who are preparing for the HDI Customer Service Representative Certification exam.

Disney On Ice presents Dream Big

Cash, Visa, Mastercard, American Express, Discover. Will Call window opens 60 minutes prior to showtime. Will Call is located at the Box Office on the Plaza Level. All tickets ordered 10 days prior to the event will be left at Will Call. Picture identification is required. General Information for Oakland Arena: Please call 510-569-2121 Monday through Friday 12:00pm to 5:00pm Oakland Arena Premium Seating Sales Department: VIP & Concert Club /Group Ticket Sales 510-383-4581 premiumseating@coliseum.com www.coliseum.com Arena Box Office hours: M - F - 12 p.m. to 5 p.m. Saturday - Closed Sunday - Closed Hours subject to change. Box Office is open later on event days. Accessible seating is available. Any accessible seating questions please call 510-383-4982. Any customer needing a hearing impaired translator will need to contact the Arena no later than 10 days prior to the show

Accredited Coaching Training: Kanban Coaching Practices (KCP)

This course will teach coaching tools and techniques to be successful leading significant evolutionary change initiatives.

Frozen (NY)

Cash, Visa, MC, Discover, American Express Available at Box Office during regular hours. Holiday Box Office Hours: Christmas Eve (12/24/19) - 10:00am-2:00pm Christmas Day (12/25/19) - CLOSED New Year's Eve (12/31/19) - CLOSED New Year's Day (1/1/20) - 12:00pm-7:00pm Box office hours: Monday - Saturday 10:00am-8:00pm Sunday 11:00am - 7:00pm THE BOX OFFICE WILL BE OPEN FOR SALES IN PERSON ONLY. There are no steps into the theatre from the sidewalk. Please be advised that where there are steps within the theatre we are unable to provide assistance. Orchestra: Seating is accessible to the Orchestra without steps, but there are 1-2 steps up to access rows Q-T in the Center and Right Orchestra. Wheelchair seating is in the Orchestra only. Mezzanine: On the 2nd Level: up 29 steps from the Orchestra. There is no elevator to the Mezzanine. Entrance is behind row F. There are approximately 2 steps up/down per row. There are handrails along both sides of every aisle in the mezzanine. Balcony: On the 3rd level: up 76 steps from the Orchestra. There is no elevator to the Balcony. There are approximately 2 steps up/down per row. There are handrails along both sides of every aisle in the Balcony.

Disney On Ice presents Dream Big

Hamilton (Touring)

MC, VISA, AMX, DISCOVER and Cash. Will Call for already purchased tickets can be picked up for any event at the BJCC during regular central ticket office hours of 9am-5pm, Monday-Friday at the 19th Street CTO. Fifteen minute parking is available in the 19th Street lot. Day of show @ concert hall box office 2 hours prior to show PLEASE BRING PICTURE I.D., THE ACTUAL CREDIT CARD USED TO PURCHASE THE TICKETS, AND YOUR ORDER NUMBER. For season ticket information for the Broadway in Birmingham series, please call 205-458-1022 or go to www.BroadwayinBirmingham.com. Group sales for the Broadway in Birmingham series may be purchased by calling 205-919-3721 or emailing BirminghamGroups@theaterleague.org. Box Office Hours Note* The box office is located at 19th Street North between 9th Ave and 11th Ave Hours: Central Ticket Office Monday - Friday 9am-5pm. Show days : Box office usually opens 2 hours before show time but hours may vary This is an accessible venue. Accessible Entrance: Located at the courtyard side. Enter from the 11th Street North or 19th Street North. **Customer needing more than 1 companion seat should call 205.458.8400 for options.

All in print 2020

About All in Print China 2020: The 8th All in Print China will be held again on October 12-16, 2020 at Shanghai New International Expo Centre. As an exhibition covering the whole printing industry chain, All in Print China will not only display the latest products and technologies in every area of the industry, but also focus on industry popular topics and provide customized solutions to printing enterprises. Why Attend All in Print China? Organizers join hands to integrate global printing resources Global promotion for maximum exhibition value Trend setter of the printing industry's innovation and preferred platform to launch new technologies and products The "exhibition + summit" model, opening the future of the printing industry Functional upgrades, printing and packaging connects the entire industry supply chain; help enterprises to cross "new boundaries" , nurturing a new dynamic energy EXHIBITION HIGHLIGHTS: 7 Thematic Pavilions – Covering the Whole Industry 2 Highlight Zones – Present the Future of Printing Multi Theme Scenarios -Show you the Cross-border Integration Visitor Registration: http://promotions.packaging-labelling.com/all-in-print-2020

Denver Broncos vs. Las Vegas Raiders

Cash, Visa, MC, Discover and American Express only. Photo ID is required for all events. Tickets will only be released to the person whose name is on the envelope. Note: Broncos half-price tickets are only available via mobile delivery. There is no will call for half-price tickets. (720)258-3333 8:00am-5:00pm Monday - Friday 9:00-End of half time on Game Day ADA seating may be purchased via Ticketmaster at Ticketmaster.com or by calling 800-745-3000. Limit of 4 ADA seats per customer. For ADA assistance/inquiries, please call 720-258-3337.

Hamilton

Curriculum Summit in Europe

Join teachers and leaders from around the region as we learn from one another and advance our curriculum work.

Boston Bruins vs. Ottawa Senators

Cash; Check up to $100.00 w/Mass. Driver License; AMEX; Visa; MC; Discover; Diners Club Pick up tickets starting 2 hours prior to event time. Customer must present the actual credit card used to place order and a photo I.D. General Info Number:(617) 624-1000 Group Sales (only!): (617) 624-1805/1806 Bruins (617) 624-BEAR (Groups = 25+) Celtics (617) 523-3030 (Groups = 20+) Please do not contact Group Sales regarding sold out games! TD Garden - Boston | Tickets, Schedule, Seating Chart, Directions (ticketmaster.com) The box office will open 2 hours prior to an event and remain open until one hour after the event begins. Please note the TD Garden Box Office does not sell tickets at the public on sale. All tickets should be purchased via www.ticketmaster.com *Hours subject to change This is an accessible venue.