Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Crypto.com Arena does not accept Will Call drop off. Alternate Will Call Procedure (Alternate Pick Up) If a person (other than the person ordering and paying for the tickets) is picking up a Will Call order, the Alternate Pick-Up's name MUST be on the account. To add the name of an alternate pick-up to the account, the original purchaser must contact Ticketmaster Customer Service at 1-800-745-3000, verify their account information and request the addition an alternate pick-up.
213-742-7340
Box office is located on North side of building at 11th and South Figueroa. Box office hours are 10am to 6pm, Monday through Saturday. It is open extended hours on event day. Phone: 213-742-7340 SUMMER HOURS Closed Saturdays and Sundays unless there is an event, the box office will open at 9am on Saturdays or 10am on Sundays only if there is an event. The box office will have extended hours on all event days.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Cash, AmEx, Visa, MC
Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID.
(212) 221-1211
Monday - Saturday 10am - 8pm Sunday 12pm - 6pm
Course Description:
The IT Service Management Foundation certificate describes the key information and concepts for IT Service Management based on ISO/IEC 20000 as well as its relationships with other areas of information Management. This Course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management. Emphasis is on the service Management system (SMS) and service Management Processes, specifically the core concepts and basic terminology of IT service Management based on ISO/IEC 20000:2011.
Course Topics:
● Introduction
● Core Concepts to IT Service Management
● Process Model
● Process Roles
● Service (Management System)
● Core Concepts of Quality Frameworks
● PDCA
● ITIL, COBIT, Six Sigma, CMMI, ISO 9001, ISO/IEC 27001
● ISO/IEC 20000-1:2011
● Certification
● Compliance
● Interested Parties
● Service Management System
● Governance
● Documentation
● Audits
● Maintain and Improve
● Design & Transition and Service Delivery
● Design and Transition of New or Changed Services
● Service Level Management
● Capacity Management
● Information Security Management
● Relationship Processes
● Business Relationship Management
● Supplier Management
● Supply Chain Relationships
● Resolution Processes
● Incident and Service Request Management
● Problem Management
● Control Processes
● Configuration Management
● Change Management
● Release & Deployment Management
● Summary
Learning Goals:
● Core concepts to IT Service Management
● Core concepts surrounding quality frameworks
● Management system for service Management
● Core concepts of the Service Management System
● Core concepts for service design and transition
● Service delivery Processes
● Relationship Processes
● Resolution Processes and their relationships
● Control Processes and their relationships
Course Agenda
Day 1
● Introduction
● Core Concepts to IT Service Management
● Core Concepts of Quality Frameworks
● ISO/IEC 20000-1:2011
● Service Management System
Day 2
● Design & Transition and Service Delivery
● Relationship Processes
● Resolution Processes
● Control Processes
● Summary
Who can Attend?
ITSM Foundation is intended for everyone playing a role or having an interest in IT service Management. Specific roles could include: managers, business and supervisory staff, team leaders, service designers, IT architects and/or planners, IT consultants, IT audit managers / auditors, IT security managers / officers, project/program managers, suppliers, Lead suppliers and sub-contracted suppliers, service provider customers
Orders placed through Ticketmaster have standard delivery options available, including mobile delivery, standard and UPS mail. Will Call pickup is available day of event only. Please bring valid, corresponding ID with you for collection. *Please note that Print-at-Home is not be available as a delivery option for this venue.
To speak to a customer representative for the Fiserv Forum Ticket Office, call (414) 227-0511. Representatives are available Monday-Friday 9AM to 5:30PM. Alternatively, you can email at ticketing@bucks.com and a Ticket Office representative will get back to you within 1 business day. To book ADA seating for all events at Fiserv Forum, click the ADA icon on the event page on Ticketmaster.com. If you need further assistance with ADA Seating, please call Ticketmaster at 1-800-877-7575 to speak to an Accessible Seating Fan Support Specialist. For General Assistance with Ticketmaster tickets call 1-800-653-8000 to speak with Ticketmaster Customer Service
The Ticket Office is located next to the main entrance to the arena, adjacent to the plaza (Vel R Phillips and Juneau). Opening hours are Monday through Friday: 10AM - 5PM Saturday: 12PM - 4PM, Sunday: Closed. Weekend hours may vary depending on if there is an arena event taking place that day. Please contact the Ticket Office for specific details about event day hours. For events going on public on-sale, tickets will not be available to purchase at the Ticket Office until 3 hours after the public on-sale has begun. For example: if an event has a public on-sale of 10AM, sales will begin at the Fiserv Forum Ticket Office at 1PM if tickets still remain.
To book ADA seating for all events at Fiserv Forum, click the ADA icon on the event page on Ticketmaster.com. If you need further assistance, please call Ticketmaster at 1-800-877-7575 to speak to an Accessible Seating Fan Support Specialist or 1-800-653-8000 to speak with Ticketmaster Customer Service.
American Express, MasterCard, Visa, Discover, Cash and Money Order.
Will call is located at the main FedExForum Box Office and is open the day of the event during regular business hours.
901-205-2640 901-888-HOOP (4667) - Memphis Grizzlies
Monday - Friday 10:00am - 5:30pm
This is an accessible venue.
Tras casi dos años y un centenar de conciertos, Eskorzo despide “Alerta Caníbal” por todo lo alto: 13 ciudades serán testigo este otoño del festín antropofago definitivo.
Las entradas para todos los conciertos saldrán a la venta el proximo martes, 25 de junio, a las 12:00 en https://rootsound.eventbrite.es, con una oferta de lanzamiento de dos entradas por 20€, válida hasta el 30 de junio, o fin de existencias.
The Professional Scrum Master (PSM) course is a 2-day course that covers the principles and (empirical) process theory underpinning the mechanics, rules, and roles of the Scrum framework. Professional Scrum Master is THE cutting-edge course for effective Scrum Masters and anyone supporting a software development team's efficiency and effectiveness.
Responsive Advisors is committed to a holistic approach to agility and Scrum. Robert Pieper, a Professional Scrum Trainer with Scrum.org, is the founder and Principal Consultant of Responsive Advisors. Learn more about what makes Responsive Advisors Agile Training great.
Our advisors help make Scrum stick by fully explaining the “why” behind Scrum (we don't just throw charts and graphs at you).
We have deep and broad industry experience and can uniquely apply it to real-world problems.
We address the sticky issues of interpersonal communication and team dynamics. We find that many Scrum problems are actually people problems.
We know how to communicate difficult-to-grasp agile concepts to technical and non-technical audiences alike.
WHAT TO EXPECT
WHAT THEY'RE SAYING ABOUT OUR INSTRUCTORS
"Jordan was able to give me the holistic view of Scrum that I was missing even after working with it for years and having attended other training. I left the class excited and confident in my abilities, which is something that I can’t say that I’ve often experienced after a training class. I suppose the truest endorsement of the progress I made was finally having the confidence to take the PSM-II, which I passed with a 92%. If I wind up conquering the PSM-III, I know I’ll have Jordan to thank.” - David de Corlieu
“Thank you again for a great class last week! I came back excited to share what I'd learned with the rest of the company - I'd argue that's not something that can't be said for most classes. Loved the small class size and open communication. Would definitely recommend to others at my organization.”
“A good balance between theory and examples vague enough to elicit great discussion and interactions, but relevant enough to get concrete knowledge to take home.”
“Busting some of the myths of what is and isn’t scrum was helpful. Lots of good guidance on how to maximize our use of Scrum. Good clarification on the purpose of many of the Scrum concepts.”
MEET OUR INSTRUCTOR
Robb Pieper is Principal Consultant and founder of Responsive Advisors, a management consulting firm focused on holistically improving organizations. He’s a Scrum.org certified trainer and coach having taught agility to thousands of people across the country.
Robb solves problems often ignored in the agile community, like teaching managers how to work with agile teams and individuals how to work with their teammates on a human level. Robb knows that agility is a business problem, not just a software problem. Robb applies his passion and diverse background to building amazing cultures and learning organizations.
SOME OF OUR RECENT TRAINING CLIENTS
WHO SHOULD ATTEND?
The Professional Scrum Master course is for anyone involved in software development using the Scrum Framework. It is particularly beneficial for those people within an organization accountable for getting the most out of Scrum, including:
Scrum Masters
Managers
Scrum Team Members
PREREQUISITES
Attendees make the most of the class if they:
Have studied the Scrum Guide (required).
Have been closely involved or have a high interest in a project that builds or enhances a software product or application.
OVERVIEW
The PSM course is much more than just a set of slides and an instructor. In this course, students work on real-life cases with other classmates together as a team. This course is made up of discussions and hands-on exercises based upon real-life cases.
Advanced tools for servant-leadership are provided to increase a Scrum Master’s effectiveness. These tools relate to behavioral shifts, working with people and teams, coaching and facilitation techniques, and addressing the organization.
Students learn through instruction and team-based exercises and are challenged to think in terms of the Scrum principles to better understand what to do when returning to the workplace.
COURSE OBJECTIVES
Students are challenged to think within the Scrum Framework and the underlying values and principles to better understand what to do when returning to the workplace and facing complex decisions.
Theoretical and experiential training to provide:
The “WHY” and rules of Scrum through the empirical foundation of Scrum
The ability to effectively start up Scrum or increase its effectiveness if already underway.
The ability to navigate the “grey areas” of a Scrum implementation
Learn more about the Scrum Master Training objectives and overview.
ASSESSMENT AND CERTIFICATION
All participants completing the Professional Scrum Master course will receive a password to attempt the Professional Scrum Master level I assessment and are also entitled to a discount on the PSM II assessment. The industry-recognized PSM certifications require a minimum passing score of 85% on these rigorous assessments.
Students now receive a 2nd free attempt at the assessment if an 85% or lower is scored and taken within 14 days from when their initial password email is sent. The 2nd password does not expire. Read More Here.
Scrum.org maintains a public list of all PSM I certificate holders.
Students of Scrum.org courses are able to claim Project Management Institute (PMI) PDU credit: 14 PDUs after attending a two-day Professional Scrum Foundations (PSF), Professional Scrum Master (PSM), Professional Scrum Product Owner (PSPO), or Scaled Professional Scrum (SPS) course and 21 PDUs after attending a three-day Professional Scrum Developer (PSD) course.
Please note that PMI PDUs are earned for course attendance and not for passing a Scrum.org assessment. Students can claim PDUs under PMI's "Education courses provided by other third-party providers” category. You can claim your PDUs online at https://ccrs.pmi.org.
POST TRAINING SUPPORT
Responsive Advisors is committed to providing quality training that is relevant and applicable in the real world. As consultants, Responsive Advisors trainers will provide up to two-hour complimentary coaching sessions for every student who registers and completes any of our two-day public Professional Scrum training. Sessions can be divided into four 30 minute coaching sessions. Promotion available for all Regular and Early Bird tickets. Special discounted tickets are not eligible for promotional coaching.
NOTES
Training will begin promptly at 9:00 AM and will end at 5:00 PM on both days.
Lunch will be provided. Please notify us of any food allergies or dietary requirements at info@responsiveadvisors.com. We will do our best to accommodate your request.
CANCELLATION POLICY
Should your course be rescheduled or canceled, you have the option of rescheduling to another course or receive a full refund. Please note rescheduling requests will be sent no later than 14 days before the start date.
We recommend waiting to book any non-refundable travel until two weeks before the start of class. Responsive Advisors is not responsible for any loss incurred as a result of canceled class. Please email: info@responsiveadvisors.com for any additional questions.
REFUND POLICY
If you are not able to attend the class you have registered for please send an email to info@responsiveadvisors.com . If you send in your notification at least 30 calendar days prior to the start of the class you are eligible for a full refund or you may reschedule for a future class. Cancellations made 29 calendar days to 14 calendar days prior to the start of the class are eligible to reschedule for a future class or for an 80% refund. If you cancel within 14 calendar days from the start of a class, or if you do not attend the class, you will not be eligible for a refund or credit. Cancellation requests should be sent via email to info@responsiveadvisors.com
Questions? Please email us at info@responsiveadvisors.com or visit us at Responsive Advisors for more information.
Visa, MC, Discover and AMEX or local preprinted checks more than 10 days before an event with valid drivers license.
Tucson Convention Center Information line: (520) 791-4101 Ticket orders are not taken at this number.
1 Box Office Hours are: 10:30 am - 5:30 pm Mon - Fri and 2 hours before an event
Accessible Seating available either on main floor or at the top of the arena, depending on event.
The Box Office is now cashless. ONLY accept Mastercard, Visa, American Express, Discover, Apple Pay and Samsung Pay
Will Call tickets may be picked-up at the Golden 1 Center box office if a valid government issued photo I.D. that matches the name on the order, the credit card used to make the purchase, and the confirmation number given at the time of purchase are provided. VIP PACKAGES are subject to the package providers rules for pick up. Once the Will Call window closes, unclaimed tickets will be available through the end of the show at the Guest Services Booth at Section 109, please enter at the Media entrance near the box office. For the box office to release tickets not in your name you need to submit a written letter of authorization along with a copy of the driver’s license of the party whose name is on the account. Tickets are not accepted for Will Call from patrons wishing to leave tickets for others.
(916) 701-5401
Monday thru Friday 10am to 5pm Saturday & Sunday Closed Saturday and Sunday Event Day Hours 12pm to Event Time
Accessible seating is available online through Ticketmaster.com, by calling Ticketmaster phone agents or coming to the Golden 1 Center Box Office. Interpreters are available by request and are dependent upon availability. Please e-mail ADAservices@kings.com for assistance with any ADA related questions. Interpreters need to be reserved a minimum of 10 days in advance of the show. Service dogs are allowed at the Golden 1 Center.