WILL CALL OPENS ONE HOUR PRIOR TO SHOW. PURCHASING CREDIT CARD REQUIRED TO PICK UP TICKETS - WILL CALL IS LOCATED AT THE MAIN BOX OFFICE ON THE BROAD STREET SOUTH SIDE OF THE CTR. THE CENTER IS EQUIPPED WITH ELEVATORS AND ACCESSIBLE SEATING IS AVAILABLE. FOR INFORMATION ON ACCESSIBLE SEATING, PLEASE CALL (215) 389-9571. TELECOMMUNICATION DEVICE FOR THE DEAF,(TDD) CALL (215) 389-9599
read moreCash, check (local only), travelers check, Visa, MC, AMX, Discover Box Office hours day of event. (615) 889-3060 9:00am-4:00pm 7 days a week. Box Office will re-open at 5pm on Event Nights. This is an accessible venue
read moreCourse Description: The ITpreneurs case study driven ITIL Practitioner Course offers practical guidance for professionals on how to adopt and adapt ITIL for their organization. This Course is the next logical step for individuals who have earned the ITIL Foundation Certificate and are familiar with the ‘what’ and ‘why’ of ITIL. ITIL Practitioner will focus on the ‘how’. This immersive case study driven Course is developed by practitioners for practitioners! During the 3-day Course, individuals, teams, and organizations will learn to address the challenges faced by them due to IT Service Management (ITSM) improvement initiatives. The Course is packed with interactive assignments, tools, checklists, and guidance on how to make the improvement changes happen. You will learn to describe, explain, and distinguish among the various elements of being an ITIL Practitioner. Moreover, it helps you in Practice solving, calculating, and applying the knowledge and techniques to a realistic scenario. The Course also includes a toolkit and continuous Learning track to give you an ongoing support throughout your improvement journey. Course Topics: Module1: Course Introduction ● Course Learning Objectives ● Course Agenda ● ModuleLearning Objectives ● Topics Covered in This Module ● Scenario-based Learning ● Course Structure ● Certification ● The ITIL CSI Approach ● Guiding Principles ● Get to Know Each Other Module2: THE JOURNEY ● Intent and Context ● References ● Relevant Glossary Terms ● ModuleLearning Objectives ● A Message from the CEO ● Current Challenges ● The CSI Approach: What is the vision? Where are we now? ● What is the vision? ● Where are we now? ● The Assignment ● Sources and Inputs ● Decision Time! ● Debrief Module3: ORGANIZATIONAL CHANGE Management (OCM) ● Intent and Context ● References ● Relevant Glossary Terms ● ModuleLearning Objectives ● Topics Covered in This Module ● Purpose and Approaches ● Essentials for Successful Improvement ● Implementing a Successful Change ● Continual Improvement of OCM Module4: THE DESIRE ● Intent and Context ● References ● Relevant Glossary Terms ● ModuleLearning Objectives ● The CSI Approach: Where do we want to be? ● Where do we want to be? ● Vision to Measurement Trail ● Our Goals and Value ● Never Lose the Big Picture! ● Company Requirements ● The Assignment ● Sources and Inputs ● Presenting the Power of the Story ● Debrief Module5: COMMUNICATIONS ● Intent and Context ● References ● Relevant Glossary Terms ● ModuleLearning Objectives ● Topics Covered in This Module ● Good Communication ● Communication Principles ● Communication Techniques ● Types of Communication Module6: THE ROADMAP ● Intent and Context ● References ● Relevant Glossary Terms ● ModuleLearning Objectives ● The CSI Approach: How do we get there? ● How do we get there? ● Refresher: Five Major Aspects of Service Design ● Refresher: Balanced Scorecard ● Mixing Frameworks and Methods ● A Message from Lynda, Head of PR ● The Assignment ● Sources and Inputs ● Getting into Character: You are EJ Airways! ● A Message from the CEO ● Meeting Time ● Debrief Module7: METRICS and MEASUREMENTS ● Intent and Context ● References ● Relevant Glossary Terms ● ModuleLearning Objectives ● Topics Covered in This Module ● Metrics and Measurements in CSI ● Cascades and Hierarchies ● Metrics Categories ● Assesments ● Reporting Module8: CHECK, CONTROL, and REDIRECT ● Intent and Context ● References ● Relevant Glossary Terms ● ModuleLearning Objectives ● The CSI Approach: Did we get there? ● Did we get there? ● Refresher: DIKW Model ● Benefits Realization ● Progress Iteratively ● The Assignment ● Sources and Inputs ● Analysis Time ● Stop Your Work ● Discussion Time ● Debrief Module9: STAY TUNED ● Intent and Context ● References ● Relevant Glossary Terms ● ModuleLearning Objectives ● The CSI Approach: How do we keep the momentum going? ● How do we keep the momentum going? ● Resistance Management Plan ● Reinforcement with Balanced Diversity ● The Assignment ● Sources and Inputs ● CEO’s State of Mind ● Debate Time ● Debrief Module10: GUIDING Principles ● Intent and Context ● References ● Relevant Glossary Terms ● ModuleLearning Objectives ● Topics Covered in This Module ● The Guiding Principles ● Applying the Guiding Principles Module11: EXAM PREPARATION GUIDE Learning Goals: ● Understand the ITSM concepts that are important drivers of Continual Service Improvement (CSI) ● Able to apply the ITSM guidance Principles in a real-world context ● Able to apply the CSI approach to manage improvements in a given organizational context ● Connect and align ITIL with other frameworks, good Practices, and methodologies, such as Lean, DevOps, Agile, and SIAM ● Able to use metrics and measurements to enable continual improvement ● Understand how to communicate effectively to enable CSI ● Able to apply organizational change Management to support continual improvement Course Agenda: Day 1 ● Course Introduction ● The Journey ● Organizational Change Management (OCM) (Lecture) ● The Desire ● Communications (Lecture) Day 2 ● The Roadmap ● Metrics and Measurements (Lecture) ● Check, Control, and Redirect Day 3 ● Stay Tuned ● Guiding Principles (Lecture) ● Exam Preparation Guide Who can Attend? This Course is of interest for ITSM professionals. Whether working in customer service or involved in running projects, everyone should be able to identify, initiate, and successfully complete service improvement initiatives either small or large: ● IT Management ● IT Support Staff ● IT Consultants ● Business Managers ● Business Process Owners ● IT Developers ● Service Providers ● System Integrators
read moreSave the date... to Save September! As we progress through the what was already a crazy year, we wanted to bring the community together to show we are back and stronger than ever! This new event will help Neopolitans see and taste their city in a whole new light. Save September is a month-long restaurant-based event which gives the diner an opportunity to benefit from multiple dine in and takeout experiences, with tailored takeout menus while receiving gift cards to return to your establishment. Save September is aimed to do 3 very important things: 1. Save local hospitality from the pitfall known as September 2. Encourage food enthusiasts to save at their favorite local hotspots 3. Give back to our hospitality professionals and other businesses affected by COVID-19 September is all about Taking-out, Dining-in and Giving back! ------------------------------------------ For more information about this event, check out our Facebook: @SaveSeptemberSWFL
read moreSee 5 new art shows and tour 75 artist studios. Visit us Tuesdays – Sundays 12 – 6 PM. These exhibits continue through July 18th. Admission is free and open to the public This year everything is so very different from past years. As we cope with current events, helping our neighbors, supporting our causes and families, we asked artists to focus on art that portrays the past, the present, and future-hopes of summertime–the theme of the All Media Show. Also, showcasing is Tim Harper’s exhibit (Deconstruct/Reconstruct), Tom Campbell’s show (I Wonder…), and a digital exhibit, Let’s Go Crazy – Abstract Art by Central Virginia Art League.
read moreThe United Center Box Office accepts Cash, Visa, MasterCard, American Express and Discover Card. Tickets held at Will Call can be picked up beginning 90 minutes prior to the start of the actual event. E-TICKET /PRINT AT HOME & MOBILE TICKETING If you chose Print-at-Home as your delivery method, your tickets will be sent to the email address used at the time of purchase in the form of a .pdf and must be printed on paper in advance for entry. Print at Home tickets cannot scanned at the venue from a mobile device. Choosing mobile entry allows the convenience of using your smartphone as your game ticket. You no longer need to bring your physical tickets to the game. This includes season tickets and single game tickets purchased online or forwarded by email through authorized outlets including Chicagoblackhawks.com, Chicagobulls.com, ClickTix, Ticketmaster.com or other United Center approved outlets. Mobile entry requires a valid QR code. (312) 455-4500 (312) 455-4519 (TTY) Monday-Friday, 11:00 a.m. until 6:00 p.m. Saturday, closed if no performance Sunday, closed if no performance *Hours subject to change depending on event schedules. Not only is the United Center designed to 100% ADA compliance, but each team member has been specifically trained in assisting our guests with special needs. Should you have any questions regarding the accessibility of the arena or for ticket information, please call 312-455-4653 and ask for Guest Relations (312-455-4519 TTY). Tickets in wheelchair accessible areas are available on all levels of the United Center, and the arena offers 100 disabled parking spaces located in parking Lot G off of Damen Avenue. All washrooms, restaurants, first aid station, seating areas, Cash Stations, box offices, Concession stands and drinking fountains are all wheelchair accessible.
read moreThe Box Office accepts Cash , Visa , Mastercard and American Express as methods of payment. Will call is available two hours prior to the start of the event. Will call is part of the South Ticket Office, on Autumn St near Santa Clara St. Customers must present the actual credit card used for the purchase, a photo ID and the Ticketmaster confirmation number in order to receive their tickets. The ticket office can be reached at (408) 287-9200 during business hours. The Box Office is located at the South East corner of the Arena, on the corner of Santa Clara St and Autumn St. Box Office hours are as follows: Mon - Fri .......... 10:00AM - 3:00PM Saturday & Sunday .... Closed SAP Center has designated seats for both wheelchair accessible seating and their companions. However, due to size constraints, companion seats will not fit a wheelchair. So patrons needing wheelchair accessible seating must purchase a wheelchair accessible seat as the SAP Center cannot turn a companion seat into a wheelchair accessible seat.
read moreWedding Atelier in NYC will be hosting an exclusive Lihi Hod trunk show featuring styles from both Lihi Hod Couture and Lihi Hod Dreams Fall 2021 Collections on Friday, January 8th through Sunday, January 17th. To schedule an appointment, please call (646) 638-3263 or email info@weddingatelier.com. Lihi Hod collections are creations of infinite love, innocence and powerful emotions. Hod new collections feature magnificent pieces; stunning gowns with flowing, classic silhouettes and romantic details, as always reflecting Hod meticulous craftsmanship, the signature of all her creations. The gowns are made of silk organza, Mikado silk and beaded tulles, and ornamented with handmade, embroidered three-dimensional flowers making brides blossom on their unforgettable day. LOCATION: Wedding Atelier - New York 72 Madison Ave., 4th Floor New York, NY 10016 HOURS: Mon. - Wed. & Fri. 11am - 6pm Thurs. 11am - 5pm Sat. & Sun. 10:30am - 5:30pm
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