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HDI Technical Support Professional 2 Days Training in Seoul

Course Description: The technical support professional assists with providing support services and acts as an escalation point, providing level 2 or level 3 support, for the support center. They may work directly with customers or with other departments to resolve issues related to the organization’s products and/or the IT infrastructure that enables the business.  The HDI Technical Support Professional training focuses on customer service and service Management Best Practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge Management, problem Management, improving teamwork, and stress Management.  Course Topics: Introduction  Role of the Technical Support Professional ●     The Support Organization’s Role in the Business ●     The Role of the Technical Support Professional ●     The Value of the Technical Support Professional Strategic Framework ●     Strategic Perspective ●     The Service Catalog ●     Service Level Management ●     Standard Operating Procedures ●     Business Alignment Support Center Processes and Operations ●     Best Practices ●     Information Technology Information Library ●     Service Operation Functions ●     Service Operation Processes ●     Service Design Processes ●     Service Design Processes ●     Service Transition Processes Continual Service Improvement ●     Continual Service Improvement ●     Quality Assurance ●     Metrics ●     Performance Reporting Support Delivery Methods & Technology ●     Support Center Infrastructure ●     Support Delivery Methods ●     Cloud Services ●     Remote Management ●     Service Management Systems Communication Skills ●     Communicating with Stakeholders ●     Communication Barriers ●     Communication Filters ●     Communication Enablers ●     Global Communication ●     Vocal Elements ●     Body Language ●     Active Listening Customer Management Skills ●     Your Customer’s Psychological Needs ●     Empathy ●     Emotional Intelligence ●     Handling Conflicts ●     Customer Competency Levels Problem Solving & Troubleshooting Skills ●     Your Problem Solving Approach ●     The Incident Management Process ●     Problem Investigation and Diagnosis ●     Root Cause Analysis ●     Effective Documentation Teamwork Time Management, & Stress Management ●     Teamwork ●     Time Management Skills ●     Stress Management Skills  Learning Goals: ●     Customer service Best Practices ●     Communications skills ●     Service Management Best Practices and terms ●     Importance of being responsive to incident escalation and the need to log information properly ●     Purpose and value of quality assurance monitoring ●     Metrics used to monitor individual and team performance and to determine key success factors ●     Knowledge Management Best Practices ●     How to improve problem solving and problem Management ●     How to improve teamwork and relationships  Course Agenda: Day 1 ●     Support Center Overview ●     Strategic Framework ●     Support Center Processes and Operations ●     Continual Service Improvement (CSI) ●     Support Delivery Methods & Technology Day 2 ●     Communication Skills ●     Customer Management Skills ●     Problem Solving & Troubleshooting Skills ●     Teamwork, Time Management, & Stress Management Who can Attend? Technical support professionals who serve as the escalation point for one or more support centers and desktop support teams.

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Genesis - Official Premium Ticket and Hotel Packages

Tickets held for collection can be collected from the on-site box office on the day of the event. Please take the credit card used to make the booking and your Ticketmaster reference number with you. The venue is fully accessible for wheelchair users with accessible toilets and lifts. Guide and hearing dogs welcome. To make disabled bookings, please call 0844 8000 400.

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Webinar: Bitcoin, Blockchain, and Cboe XBT Bitcoin Futures

Webinar: Bitcoin, Blockchain, and Cboe XBT Bitcoin Futures This webinar is presented in collaboration with Cboe Exchange, Inc. Webinar Outline Bitcoin Introduction Bitcoin Blockchain Gemini Bitcoin Futures Bitcoin ETPs About the Speaker Russell RhoadsRussell Rhoads, CFA, is Director of Education for the CBOE Options Institute. His career before CBOE included positions at a variety of firms including Highland Capital Management, Caldwell & Orkin Investment Counsel, Balyasny Asset Management, and Millennium Management. He is a financial author and editor having contributed to multiple magazines and edited several books for Wiley publishing. In addition to his duties for the CBOE, he is an adjunct instructor at Loyola University and the University of Illinois - Chicago. - This webinar is free.

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Harry Potter and the Cursed Child - Parts 1 & 2 Weds 14:00 & 19:30

Tickets left at the box office for collection may be picked up on the day, during the hour before the performance starts. Please take the credit card used to make the booking and the Ticketmaster booking reference number as proof of purchase. Ticketmaster UK: 0870 154 40 40, International: 00 44 161 385 3500 Monday - Saturday 10:00 - 18:00 and occasionally on Sunday. Infra red hearing system with no deposit required. For special needs seating please call 0844 412 4648. Disabled toilet situated in the rear Stalls with ground level access There is no limit to the amount of Guide Dogs (within reason of course)

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Hamilton (Touring)

Cash, American Express, Mastercard, & Visa. Will Call is located at the Box Office. Box Office Telephone: 323-468-1770 The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.

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Chicago Professional Hiring Event

  This Professional Hiring Event is free to job seekers and allows you to connect face to face with top employers.  Apply today!   Register to recieve a full list of the attending employers or submit your resume directly to the human resource managers prior to the hiring event for advance consideration at: http://www.therecruitingnetwork.net/candidates Professional Dress is required and bringing additional copies of your resume is strongly recommended. What do you need to do to attend?  1. Click the register button here to secure your spot.  2. Be prepared, dress professional and be on time on the day of the event.   We are looking forward to partnering with you on your career search.

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Hamilton (Touring)

Box office accepts all major credit cards Will Call is open during regular Box Office Hours and 2 hours prior to curtain. (480) 965-3434 - Gammage information and Charge By Phone (480) 965-6678 - Gammage Group Services Box Office is open 10am-6pm Monday - Friday and event days. The Box Office will be closed on Fridays, during the summer months. Venue is accessible to all patrons. Seats in accessible section are limited to one companion seat. THERE IS NO ACCESSIBLE SEATING AVAILABLE IN BALCONY OR TIER SECTIONS. PATRON MUST USE STAIRS TO GAIN ACCESS TO BALCONY OR TIER SEATING.

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ICPOPPPPS 2020: 14. International Conference on Public Opinion and Political Parties in Political Sociology

The International Research Conference Aims and Objectives

The International Research Conference is a federated organization dedicated to bringing together a significant number of diverse scholarly events for presentation within the conference program. Events will run over a span of time during the conference depending on the number and length of the presentations. With its high quality, it provides an exceptional value for students, academics and industry researchers.

ICPOPPPPS 2020: 14. International Conference on Public Opinion and Political Parties in Political Sociology aims to bring together leading academic scientists, researchers and research scholars to exchange and share their experiences and research results on all aspects of Public Opinion and Political Parties in Political Sociology. It also provides a premier interdisciplinary platform for researchers, practitioners and educators to present and discuss the most recent innovations, trends, and concerns as well as practical challenges encountered and solutions adopted in the fields of Public Opinion and Political Parties in Political Sociology

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IBM Cognos TM1 Professional Schulung in München

Den Grundstein für das Verständnis von IBM Cognos TM1 haben Sie bereits gelegt und möchten nun Ihre guten Kenntnisse weiter vertiefen und ausbauen. Dann ist diese Schulung für Sie genau richtig. Sie lernen wertvolle Tipps und Tricks und deren Einsatz in der Praxis kennen.   Ziel Nach der Schulung können Sie selbständig ihr IBM Cognos TM1-Projekt aufbauen und betreuen.   Zielgruppe Fortgeschrittene Anwender, Administratoren, Systembuilder   Dauer 3 Tage   Inhalt im Detail TM1 Überblick Grundlagen der Serverkonfiguration Grundlagen multidimensionaler Datenbanken (OLAP) Erstellung von Dimensionen und Hierarchien Erstellung performanter TM1-Würfel Anwendung des Turbointegrators Entwickeln von Rules und Feeders Planung in TM1 (Datenverteilung) Erzeugen von Abhängigkeiten zwischen Würfeln TM1 auf Dateiebene Administration von Berechtigungen  ATVISIO-Beratungspraxis: „Best practice“ und vermeidbare Fehler   Neu: Jetzt als Online-Training buchen Sie können die angebotene Schulung auch als Online-Training buchen. Hierbei wird die Schulung in 4 Online-Trainingsblöcke aufgeteilt. Zu den gemeinsam vereinbarten Trainingszeiten kontaktiert Sie Ihr Trainer und spiegelt zunächst seinen Bildschirm auf Ihren Rechner – und bei Bedarf auch anders herum. Idealerweise halten Sie noch einen zweiten PC oder Laptop für eigene Übungen bereit. Dann kann das Training beginnen. Durch ein Online-Training sparen Sie Zeit und Reisekosten, können die gewonnenen Stunden für Ihr Tagesgeschäft produktiv nutzen, genießen die Vorteile einer Individualschulung – und auch bei der Terminwahl sind Sie ganz flexibel. Für weitere Informationen rufen Sie uns an.   Weitere Informationen Die Schulung kann auch als 2-Tages-Schulung durchgeführt werden. In diesem Fall werden die vier letzten Themen der Agenda nur sehr kurz besprochen. Für Unternehmen kann dieses Training auch als Inhouse-Schulung durchgeführt werden. Bitte sprechen Sie hierzu Rebecca Schlesser an.

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