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Hamilton (NY)

Cash, AmEx, Visa, MC Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID. (212) 221-1211 Monday - Saturday 10am - 8pm Sunday 12pm - 6pm

DUBAI, The ACX Master® (ACXM) - 4 DAYS Customer Experience Excellence

ACXM™ & CPPM™ - FOUR DAYS to CX EXCELLENCE The BPGroup Accredited Customer Experience Masters® (ACXM) and Certified Process Professional Masters® (CPPM) Program takes BPM & CEM Training to an entirely new level. Become an Accredited Customer Experience Master (ACX Master®) and combined Certified Process Professional Master through learning and experiencing the most practical, successful and proven toolkit for customer-centric change Review your Coach -Steve Towers: http://www.stevetowers.com Review your Organizer - BP Group http://www.bpgroup.org > New Case Studies > 60+ takeaway techniques > 90+ help videos > Fully revised CEMMethod (version 11) > CX Rating (4E’s) integration > NEW Disruption Factor > All material provided > Dedicated Professional User Group > Ongoing webinars The Accredited Customer Experience Professional/Master difference This premier series is designed for those seeking advanced professional skills in customer experience and process management, CX improvement, CX alignment, customer centricity, and innovation. These are the Outside-In Customer Experience Management, BPM Methods, and Techniques that Deliver! Uncover CX/Process Improvement opportunities in just hours Identify Actions that will improve customer experience and associated processes by 15% to 40% within 20 days of deployment Integrate and Evolve methods such as BPM, Lean, Six Sigma and Operational Excellence Outside-In Delight your Customers (making them your greatest advocates) through Successful Customer Outcomes and Customer Experience Management Innovate to compete, set the market trend and even dominate your industry Advance Net Promoter Score and Customer Satisfaction to the next level Release significant costs, improve revenues and enhance service (win the Triple Crown) immediately The Accredited Customer Experience Master’s® program builds your professional competency in delivering these essential benefits in literally everything you do. Unleashing the power of customer centricity in your organization today. CONTENT A dynamic and comprehensive approach to creating and managing enterprise customer centricity that delivers sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks and partners ongoing research since 1992.Download the ACXM overview: http://bit.ly/2hPo5sd WHO SHOULD ATTEND Senior executives, operating managers, customer service e-leaders, CX Executives, process leaders and owners, resource managers, members of CX design teams and program management offices, business analysts, systems analysts, Six Sigma belted people, Lean experts, Agile professionals, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of customer-centric thinking and practice. Review your Coach -Steve Towers: http://www.stevetowers.com Review your Organizer - BP Group http://www.bpgroup.org RESULTS Session attendees will learn how to: exploit CX management for triple crown* benefits with sustained high performance integration with and evolution to Lean Six Sigma and BPM approaches develop performance metrics for the complete Customer Experience lifecycle and end-to-end processes link customer experience to enterprise business goals and objectives coach and align people for Successful Customer Outcomes, performance and process management improve business performance immediately (15-40% within 20 days) and establish a method to sustain continuous improvement (ongoing annual improvements 15-40%) achieve the tactical and strategic payoffs of customer centricity and process *triple crown = reducing costs, enhancing service and improving revenues at the same time WHAT YOU GET Hands-on instructor-led WORKSHOP by world recognized personality and Coach All Materials electronically (for your own internal use) and online support Sixty plus techniques and Toolkits (comprehensive templates and resources) to ‘take away’ Certification as an Accredited Customer Experience Professional & ACX Master (ACXP-M) CEMMethod™ and the associated toolkits. 12 months’ license for distribution and updates Membership in the world’s premier CX, Process & Professional business club - Direct, Linked-In (private groups) and online communities. Ongoing resources (videos, webinars, articles) and Annual Refresher (direct and via interactive webinar) Unique one to one telephone support (dedicated telephone number) Four best-selling books Hard and soft copy of Outside -In the Secret. Steve Towers book that kindled the flame of Outside In (2010). Electronic copy of The Foundations of Customer Centricity (2015), James Dodkins Electronic copy of The Process Tactics Playbook (2016), Towers & DodkinsHard and soft copy of Putting your Customers Second (2018), James Dodkins Simply the most ADVANCED TECHNIQUE for process improvement; typically producing extraordinary improvement results on processes in LESS THAN 30 DAYS  OVERVIEW OF THE CONTENTS OF THE FOUR DAY ACXM SESSION       i.         OVERVIEW OF THE PROGRAMBackground and discussion of the Accredited Customer Experience program, its usefulness for individuals and corporations, the underpinning framework and methods of deployment.     ii.         CUSTOMER CATEGORIZATION (exercise 1)Understanding the different types of customers and establishing a structure to categorize and prioritize them. The objective being to enable the corporation to align strategically and operationally to ‘real’ customer needs. The need to understand the customer cannot be understated – without this everything may be built on sand.    iii.         OUTSIDE-IN STRATEGIC MATRIX (OISM) (exercise 2)“The Customer Experience is the process” (Steve Jobs) was an early clarion call for organizations shifting their focus towards customer centricity. The model to achieve this evolution is now codified and includes the OISM which frames the current (process) state against the future (customer experience).    iv.         SUCCESSFUL CUSTOMER OUTCOME CANVAS (SCOC) (exercise 3) Building a clear picture of customer needs to be measured and aimed at the triple crown (simultaneously lower costs, higher revenues, and improved service) is the objective of the canvas. The SCOC helps to reveal customer needs even when the customer doesn’t know them!     v.         CX LIFECYCLE – ABACUS FRAMEWORK – THE WHATUnderstanding the customer experience lifecycle provide in-depth insights into the hidden potential of processes and emergent customer experiences. Walking through a structured technique the hidden gems of the customer experience emerge and can be balanced in either current or future states.    vi.         CX LIFECYCLE – ABACUS FRAMEWORK – THE HOW – INCLUDES THE CXLM (THE WHAT) (exercise 4)Systematically restructuring the Customer Experience to deliver Triple Crown benefits (without exception) produces remarkable results. The mechanism including the Customer Experience Lifecycle Management (CXLM) is part of that means to the end.  vii.         CONNECTING THE DOTS - CUSTOMER PERFORMANCE LANDSCAPE (exercise 5)Phrases like Disney’s ‘True North” talk to the connection of everything the enterprise (and its partners) goes through to a successful customer outcome. This can be articulated with the Customer Performance Landscape (CPL) showing business outcomes, customer outcomes, outputs, activities, interactions (external and Internal) with supporting rules and digitization. The exercise develops this model that provides the line of sight for everyone in the organization to both the strategic objectives and day to day operational activities that deliver them. viii.         CX MATURITY – CXLM (THE HOW) (exercise 6 & 7)Processes and Customer experiences may be thought of as the ‘habits’ of an enterprise. There is also the ‘habitat’ the organization operates within and includes the culture, the rewards systems, the ability to change and innovate, the overarching philosophy and so on. CX Maturity modeling establishes the ‘where we are’ versus ‘where we need to be’ at the Habit (exercise 6) and Habitat (exercise 7) levels.    ix.         CX DASHBOARDING (FROM THE BOARDROOM TO THE LUNCH ROOM) (exercise 8)The customer-centric enterprise requires a measurement system that transcends old style key performance indicators that tended to measure what was being done, rather than emphasizing the results and business outcomes that needed delivery. The CX Dashboard operates from an individual level to the ‘corporate view’ capturing 100% of all activity in real time. Rather like flying a plane the information presented real-time allows immediate course correction for the complete enterprise.     x.         CX ABC (ATTITUDE, BEHAVIOUR, CULTURE) (exercise 9)Successful 21st-century organizations act quickly and decisively with all employees pulling in the same direction. Creating that framework is about rethinking and retooling the levers of power, and then focusing on those things which enable the most beneficial sustainable change. The CX ABC framework highlights the elements requiring proactive management and attention.    xi.         DEVELOPING TOMORROWS ENTERPRISE – TEAMS AND STRUCTURES (exercise 10)Outside-In enterprises create team structures and skill sets aligned to successful customer outcomes. Gone are the rigid industrial age pyramids to be replaced by agile innovative teams, operating across the entire customer lifecycle. What structures are proven? By the way, the key to success is knowing the how to migrate from the silo thinking functional specialisms quickly and seamlessly to a new operating model, that may indeed be unique to your industry.  xii.         CX LAUNCHPAD – WHERE TO START? The CEMMethod & CXMO (relate back to exercises)The Customer Experience Management Method (CEMMethod™) now in version 11, brings together over 60 discrete tools and techniques to help the customer-centric enterprise navigate to a successful future. Combining the CEMMethod with the approaches within the Customer Experience Management Office (CXMO) provides a framework to transform the complete enterprise Outside-In. With deliverables directly contributing towards the Triple Crown, the CXMO becomes the catalyst for transforming with significant results from the get-go.   Review your Coach -Steve Towers: http://www.stevetowers.com Review your Organizer - BP Group http://www.bpgroup.org   TESTIMONIALS Thanks very much for an amazing course! You are a fantastic facilitator and I'm truly blessed to have you share your wisdom with us.Jenny Simpson, Senior Consultant, Business Improvement, National Australia Bank I'm writing to endorse BPGroups Certified Process Professional Masters program. It completely changed the way I think about a process. Steve Towers and the BPGroup taught us amazing secret techniques of process improvement. The program provided me the ability to apply all the learnings immediately after the training. Very effective training with a wealth of knowledge to share. This is a must training for everyone who's interested in making a process better!Maria T Ferreira AVP - Client Experience Process Improvement at CitiThanks for your time and the fantastic course, delivered in Auckland recently. Looking forward to attending the CPP Masters in June - will see if I can bring some colleagues!!Neal Ross, Chief Information Officer at Konica Minolta Business Solutions New Zealand Limited The detail was very relevant and extremely well presented. Steve is a great communicator and spoke extremely well.Paul Botes, Standard Bank Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace.Cindy-Lee Muller, Planning & Roadmap Manager, MTN (Pty) Ltd The workshop is highly recommended for anyone who wishes to simplify and expedite processes thereby enhancing customer satisfaction. The speaker is immensely knowledgeable and demonstrates vast experience in the subject.David Mulovhedzi, DPSA (South Africa) I did the CPP Masters 2 weeks ago and it completely changed my world. Since then things are going really fast within our organization. The rest of the guys in our executive team are completely sold on the concept. I am now taking the rest of the staff through some sessions. We plan to work on and optimize 6-10 key processes in the near future. We are also:  • Revamping our organization structure to go to the "customer inclusive" model.  • We are going away this weekend to re-think our business plan (which was based on old thinking)  • We are actively considering getting rid of all our titles and silos in the organization and only having "the  business we really are in" on the business cards.  • We are completely changing the KPI model to only focus only on and rewarding for increase in revenue, cost savings, good service and most of all successful customer outcomes.  • We have appointed a staff member to begin talking to clients and to start understanding and managing their expectations. To be honest I did not think it would happen that quick. Nachiket Gole, Chief Information Officer - PowerNET Computer Consultants ...you've fundamentally changed the way I think about every process. And inspired me to try Outside-In (OI) in all walks of life.The first two levels should be included in educational curriculums (yes, even at the junior levels).If everyone started applying OI, the world would be... where it should be.Mahesh Mirchandani, CEO at BhumiTech If you are looking to improve your own professional skills in business process management and business process improvement, then I would recommend the Advanced Business Process Methods and Techniques of the Business Process Professional program by BP Group.Stephen Nicholson, Certified Process Professional – Master, BPM Systems (see blog) Excellent presentation, clear and concise. Absolutely Gripping Devendra Maisnam , Business Analyst, National E-Health Transition Authority "Thanks to you for a fantastic mentoring program … I am an Outside-In fan now !"Jimmy Cuadra, Director Information Management, Akzo Nobel Paints, SIngapore "I was struck with awe on the versatile yet practical experience that you shared. Thanks for the wonderful session on CPP this week"Syed Raashid, Specialist, RasGas Co Ltd. UAE "Thanks again for the fantastic course and insights you provided."Sean Schurmann, Business Process Architect, Queensland Building Services Authority, Australia. "Just a short note to say thanks again for the course. It was a truly mind blowing experience and I will never think about process the same way again."Craig Reid, Senior Business Analyst, Gen-I "I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework."Steve Melville, Director, Oracle, USA. "I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightening us with the case studies & exercises."Director Quality Management Group, 3i Infotech Ltd., India "Exceptional and life transforming. This training should be on every corporate agenda"CIO Pharmaceutical, Florida "Simple and different concepts which is path breaking and easy to understand and deploy" Director Business Consulting, Chennai"Excellent - he is a very good leader"Senior Quality Analyst, AEC, Saudi Arabia "I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience."Director, H&R Block, USA "I really enjoyed last week and really learned a lot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangelizing the CEM approach with our team.Senior Analyst, Investment Bank, London “Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.”Mark Barnett , Director of Global Process Practice , ACN, Inc. “Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change."Kenneth Mortimer, Principal , MBA & Associates Ltd "Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops, in particular, were amongst the most well regarded, so thank you once more."VP EMEA GDS International "I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."Senior Systems Analyst, Barclays Bank "We have collated the scores from the event and you came out as the most highly regarded."Conference Producer, IIR International"Excellent, owned the knowledge, made the presentations fun, wealth of knowledge and practical examples. Upbeat, well paced."Booz Allen Hamilton, Washington"Steve presents the whole arena of transformation in a lucid and pragmatic way. I can not overstate how much these insights and profound new understanding will change our organization and its approach to the market. You want my endorsement? You get it a gazillion times over. Thanks."COO, Fortune 500 Company, Washington DC“You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.”Director - Process Management "...was so helpful. The ability of asking questions/having discussion after the days end was extremely good. I really appreciated the professional approach"Telco Director, now CIO of CEU , Hungary“Steve is a true guru and mentor in the field of Business Process Management. What I've learnt from Steve and The BP Group in a short space of time has greatly benefited my understanding of advanced process management. Always accessible for advice, always campaigning to change how organizations view how they operate, Steve is a real asset to the BPM community and long may it continue.”Theo Priestley, Head of Business Process Management , Psingularity “Steve is one of the most tireless leaders in the field of business process management. While there are lots of technical folks and vested interests in the field, Steve's leadership rises above the crowd. As co-founder of the not-for-profit Business Process Group, Steve has traveled the world spreading the BPM message to business leaders and front-line workers, alike.”Peter Fingar, Industry Guru and author of many top selling Business books “We have got to get more scientific about the Customer Experience” Example Recent Clients  A.W. Rostamani Holdings Co. (LLC)  ABAAHypermedia Technologies LtdPT PertaminaABB Ltd.Hyperteam LtdPT ProABN AMROIafricaPT Sistemas InformaçãoABN AMRO Bank NVIBMPThrivent Financial for LutheransAbraaj Capital Ltd.IBS IntelligencePurac, a CSM companyABSAICICI Prudential LifePW Consulting,StationssingelAbu Dhabi Investment AuthorityiCSTPWCAccelerationIDAPZ CussonsAcerta-BelgiumIDPQRActelion PharmaceuticalsIDS ScheerQSuper LimitedAcumen Business ProcessesIDS Scheer UK LtdQuality Manufacturing TodayACPOIFESSQuarkAdiaiinet limitedQuest InformaticsAdornoIMD InternationalR2K Software IndiaAegon UKImpala Platinum LimitedRabobank InternationalAenishaenslin Consulting GmbHImplatsRas Gas Company Ltd.ÅF InfrastructureABIn TouchRasGas Co LtdAFD technologies,GroupeINARath &StrongAir LiquideIndasaRBSAirbus UKIndusInd Bank LtdRBS InsuranceAkzo Nobel Coating Ltd.íÑepp Services, Inc.RCSAlbai-nexusRDWAlcatel LucentIDevelopment Authority of Singapore Red Cross & Crescent SocietyAlexer Pty LtdInformation TechnologyRed Hat Incorporated Alliance BootsInfosys AustraliaReed LearningAllianz Cornhill Insurance Plc.Infosys Technologies LtdReliance ADAAllianz Insurance Plc.InfoTech HelpLine India Pvt LtdReliance Communications Ltd.Allied Digital Services Ltd.INGRenault Nissan ConsultingAllied Irish Bank ingena group limitedResearch In MotionAllstate Consulting ServicesInn-LeanDEsignRevolution ITAlly ServicingInnovation groupRFMDALSTOM (Switzerland)Ltd.  innoVIZIONRicoh EuropeAlstom PowerInpex Perth OfficeRising PointAmadeus Services LtdInstantisRiyad BankAmerican International GroupInstantis Inc.RM Asia-Pacific Pty LtdAMEXInstituto Aviação CivilRockwell CollinsAnantara Solutions Pvt. LtdInstituto informaticaRohan & AssociatesAnderson Pharmaceutical PackagingIntegrys Energy GroupRoundpeg AssociatesAndrew Network SolutionsIntelenet Global Services Ltd.Royal Bolton HospitalANZIntelligent Content ProtectionRS ComponentsAouhIntelligent DecisionProcessesRS Components UKAPI (Academy for Political Intelligence)Intelligent FinanceRSAAPM TerminalsIntelligent PathwaysRSA InsuranceApotex CorporationIntense Technologies LimitedRSIS (UK) LtdAppianIPAPIRussell InvestmentsAPQCInternodeRWE IT UKAreen Design Services LtdInterquad LearningLtdRWE npowerAREVA CompanyInvestec Asset ManagementS Clarke ConsultancyAreva NPInvestec BankSA PartnersAriba TechnologiesInvestorIQSAGE AutomationArista Management Group LLCiProcSalmat LimitedArkadin (Singapore) Pte LtdIQPCSaM Solutions B.V.ARM Embedded TechnologiesIris ConsultanciesSAMARCO MINERAÇÃOARVAL PHHIrish LifeSamarco Mineração S AASG GroupIrish Life & PermanentSanctuary Housing AssociationAsgard Wealth SolutionsIrish Life Corporate BusinessSanmarco MineracaoAsidua LtdISCTESantander Consumer Finance BeneluxAstraZenecaIskandar Regional Development Authority SANTOSAthlon Car Lease InternationalISTRATSAP Deutschland AG & Co. KGAtlantic IndustriesITC InfotechSAP UK LtdAtos IT Solutions and Services GmbHITC INFOTECH INDIA LTDSara LeeAtos Origin Nederland B.VITSSSaudi Telecom CompanyAuroscient outsourcing ltd Saxo BankAutodesk SCA Technologies India AutomaxJ.O.P. Consulting, Inc.Schenker Arkas Nakliyat ve Ticaret A.Ş.Autosocut24jardine lloyd thompsonSchlumbergerAviva InvestorsJJB Consultants IncSchneider Electric SAAvto TriglavJohannesburg Roads Agency PTY LTDScottish PowerAXA Investment ManagersJohnson ControlsSears HoldingsAXA SunlifeKainos Software LtdSEBAxispoint Solutions LimitedKareSecurities & Exchange Commission KAZ GoupSEEK LimitedBA Continuum India Pvt. LtdKennametal IncSella Synergy India (P) LimitedBAAKIT digital AGSellafield Ltd.BAE SystemsKlados Solutions UK LimitedSEMA ConsultingBalfour BeattyKM&TSercoBanco de PortugalKofax UK LtdSerco Group Plc.Banco Espirito SantoKoninklijke DSMService FundamentalsBanco Privado Português, S.A.KPIT Cummins INFOSYSTEMS Ltd.Service Petrolier SchlumbergerBank of AmericaKPMG International HQSetClear Pte. LtdBank of IrelandKraft Foods UK Ltd.Severn Trent Plc.Bank of New YorkKrauthammer International ABSHCBarclaysKuwait Gulf Oil CompanyShellBarclays BankKuwait Oil CompanyShell Chemicals LimitedBarclays CapitalKuwait Petroleum EuropoortShell Gas & PowerBarclays WealthL&T Infotech LtdShell International Petroleum Co LtdBarium ABL-3 TRL TechnologySherardBASFLa Roche AGSiemens AGBayer HealtCare AGlandcorpSiemens Building TechnologiesBayer HealthCare AGLawrence Berkeley National LabSiemens Pte Ltd  Bayer Schering Pharma AGLDS Church - 8 delegatesSigmaFlowBbraunLean ReflectionsSiminn hfBDLearningSisconsultBDFLearning to See & Toyota KataSITA UKBE Army Department of StaffLee Maschinenbau GmbHSix Sigma CityBelimoLegal & GeneralSkandia UK Head OfficeBEM IncLehman Brothers Bankhaus AGSkelta SoftwareBemitech Technology GroupLeighton Contractors India Pvt. LtdSmiths AerospaceBendigo BankLek Pharmaceuticals d.d.SMS Management & TechnologyBentley SystemsLenovoSoftware AGBest BuyLeo Pharma A/SSolog SABetfair Ltd.Lera TechnologiesSonae Bhambi & AssociatesLevel3 CommunicationsSonkor InternationalBHP Billiton Iron OreLex Vehicle Leasing Ltd.SorecoBhumitechLexAutoleaseSouth African Reserve BankBluecycle.comLexis NexusSouth Warwickshire NHS TrustBME (A Member of the Omnia Group)LGCSBSouthpaw SolutionsBMGILibyana Mobile PhoneSPI GlobalBNP ParibasLifeware SaSports Surgery ClinicBord GaisLilly Pharma FertigungSRO (Victoria)Bord Gais EnergyLink Consultingst john of god health careBord Gais NetworksLink Consulting SASt Regis Paper CompanyBorsodChem ZrtLink, SAStandard BankBoston ScientificLinklatersStandard Bank LifeBoston ScientiificLloyd`s Register EMEAStandard LifeBPLloyds Banking GroupStandard Life BankBP International LtdLloyds RegisterStandard Life InvestmentsBPGroupLloyd's Register AsiaStaplesBradford & Bingley PlcLloyds TSBStellenbosch UniversityBre BankLocal Government HouseSteriaBrightRaven LimitedLockheed MartinStibo SystemsBrink's IncorporatedLockheed Martin UK-INSYS LimitedStorm TechnologyBristol-Myers Squibb CompanyLodestone Management ConsultantsStratis LtdBritish AirwaysLogicaStudent Loan CompanyBritish American TobaccoLombardiSumaBSkyBLottery CommissionSun Microsystems BTLSC Group LtdSuncorpBT Group plcLSG SkyChefsSUNY SullivanBupaM2 CommanderSwedbank RoburBusiness Agility!Maersk Line SwedCo LtdBusiness Dynamics Svenska ABMagirus UKSwiss ReBusinovationMail Newspapers Circulation Dept.SymbionicsBytes Technology Groupmanagecom systems limitedSyngene International Ltd. Manipal – City & Guilds Skills SysconsultC Banque Cramer & CIE SaManuel Paquim Sucessores, LDASysprove TechnologiesC I NMaple LeafSysteam ManagementCAMarel Townsend Further ProcessingTagStone TechnologyCable & WirelessMatthew ClarkTalk Talk TechnologyCablecom GmbHMBC GroupTATACahootMcLaren Automotive LtdTata AIGCaixa Geral de DepósitosMcMillan Shakespeare Pty LtdTata CommunicationsSantander Y CantabriaMDATataCanada LifeMDA nationalTata Consultancy ServicesCanadian Imperial Bank of CommerceMDS Nordion IncTawuniyaCapgeminiMEDASSIST - A Firstsource CompanyTaylor WoodrowCapita HartsheadMedia MonitorsT-Com Innovationsgesellschaft mbHCapital OneMercedes Benz UK LtdTCSCarphone WarehouseMercerTeknosaCastrolMeta-LucidTeleca Sweden South ABCatalent Pharma SolutionsMetcashTelecomCatalystMicrogenTelekom SloveniaCATMid Kent WaterTelenor Midland HRTelenor Global Services AS  Review your Coach -Steve Towers: http://www.stevetowers.com Review your Organizer - BP Group http://www.bpgroup.org We are sometimes asked about the small print: Here it is just in case. BP Group reserves the right to postpone or cancel an event, to change the location of an event. In the event that BP Group postpones a conference, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive 100% credit representing payments made towards a future BP Group event or you may send a replacement. This offer is valid for a period of 12 months from the date of the postponement. No refunds will be available for cancellations or postponements.  BP Group is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism or hostilities. Copyright (c) 1992-2018 The BP Group

Hamilton (Touring)

Cash, American Express, Mastercard, & Visa. Will Call is located at the Box Office. Box Office Telephone: 323-468-1770 The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.

The Musical Box: A Genesis Extravaganza 2020 (Usher Hall, Edinburgh)

In 2018, in an all-out performance of live visual signature stunts, a museum-worthy array of vintage instruments and a dizzying pace of hit tracks and stage rarities, The Musical Box indulged in, for the first time in its 25 year existence, an intense trip of their own imagining... into the world of early Genesis. In 2019 they return, with Part II of A Genesis Extravaganza. As the only band ever licensed and supported by Genesis and Peter Gabriel, The Musical Box presents a new, never performed show featuring the music of Trespass, Nursery Cryme, Foxtrot, Selling England by The Pound, The Lamb Lies Down on Broadway, A Trick of the Tail and Wind & Wuthering. With a few added surprises thrown in for good measure, it's a performance that any Genesis fan will not want to miss! Acclaimed for its historical re-enactment of early Genesis, TMB has performed for more than a million spectators worldwide in some of the most prestigious venues such as The London Royal Albert Hall and The Paris Olympia. TMB had the privilege of hosting Phil Collins and Steve Hackett as performing guests. In its quest for authenticity, TMB is often cited as the best interpretation group in the world and the international reference for early Genesis. "The Musical Box recreated, very accurately I must say, what Genesis was doing. I saw them in Bristol with my children so they could see what their father did back then" - Peter Gabriel "They're not a tribute band, they have taken a period and are faithfully reproducing it in the same way that someone would do a theatrical production" - Phil Collins "I cannot imagine that you could have a better tribute for any act. They not only manage to sound, but look virtualy identical. It seems as though nothing is too difficult for them" - Steve Hackett "It was better than the real thing actually. It was great, that was fantastic." - Mike Rutherford "The guy who does Peter Gabriel is brilliant" - Tony Banks ID may be required on entry as proof of purchase. Resales are strictly not permitted. The promoter reserves the right to void any tickets found on, or sold through any secondary resale sites.

Tech Jobs Fair Berlin - 2020

Welcome and join the team of inspiring people and outgrow your hidden endowments. For those who are seeking job or a valuable career advice will find companies hiring for their Tech teams and speakers providing some of the most valuable insights about the job market in Berlin/Germany. Companies can join us to find perfect fit for their team, fill in open positions, build their unique brand as an employer and strategically hire for key positions. This Tech Festival will surely solve the purpose for many. The event is open for all the professionals who are looking for career growth, discovering great ideas, meeting inspiring people and also fresh graduates who want to give wings to their dreams. The fair will help in connecting the aspiring talents from all over the Germany as it is open for both professional and young ambitious intellects. It is a great opportunity for job seekers and employers to find the best from the available resources.   Event Highlights: 1. Access to a large number of candidates in a one-stop environment. 2. An excellent opportunity for companies to brand themselves as one of the best companies to work for and attract potential candidates. 3. All aspiring talents will have the possibility to directly communicate with recruiters. 4. Motivating Lectures and Industry Insights from some of the top speakers of Berlin. 5. Promote Your Profile/CV: Tell us more about yourself and we’ll constantly improve the offers that suit you based on your preferences, abilities, expectations and location. Create a your profile and apply for jobs by attaching a cover Letter and resume at Germany Startup Jobs Platform . 6. Plenty of soft drink, teas, coffee and cookies. More details can be found at: http://www.techjobsfair.com/   Come and join some of the best brains in Berlin and get that much needed push in your career.

Blues Traveler and JJ Grey (Rescheduled from 8/20/2020)

Hamilton

Corso Insegnanti Danza Classica

Il corso di formazione per conseguire il diploma di Insegnante di Danza Classica è articolato in due livelli di preparazione: Primo livello: Insegnante Danza Classica (qualifica di primo livello che fornisce l'abilitazione all'insegnamento della disciplina); Secondo livello: (Qualifica di specializzazione di Insegnante Danza Classica).   FINALITÀ: La finalità del percorso professionale è quella di creare una figura di Insegnante di Danza Classica con un notevole bagaglio di competenze tecniche della disciplina che lo renderà professionista del settore. Tale formazione professionale consentirà ai partecipanti di conseguire, previo esame finale, il diploma e il tesserino di Insegnante in Danza Classica rilasciato da A.S.C., Ente di Promozione Sportiva riconosciuto CONI e valido per l’insegnamento in tutti i centri sportivi, associazioni, scuole di ballo e danza. Diploma valido ai fini delle agevolazioni fiscali per l’attività Sportiva Dilettantistica (L. 342/2000). I diplomi rilasciati danno la possibilità di esercitare la professione di Insegnante di Danza Classica. I corsi di formazione sono a NUMERO CHIUSO.   DATE: Il prossimo corso di formazione Insegnante Danza Classica Primo Livello si svolgerà nelle seguenti date:  DOMENICA 3 NOVEMBRE 2019   - dalle ore 10.30 alle ore 18; •      DOMENICA 24 NOVEMBRE 2019   - dalle ore 10.30 alle ore 18; •      DOMENICA 15 DICEMBRE 2019   - dalle ore 10.30 alle ore 18; •      DOMENICA 22 DICEMBRE 2019   - dalle ore 10:30 - 13:30 lezione, esame dalle ore 14 in poi.   PREREQUISITI: Buono studio pregresso della Danza Classica.   PROGRAMMA: Saranno trattati tutti gli argomenti del corso di formazione della disciplina Danza Classica che saranno visionabili anche nel testo di preparazione che verrà fornito ai corsisti il primo giorno del corso: - Storia della danza classica: analisi delle tecniche e dei principali metodi; - Studio della tecnica dei passi e movimenti metodo Vaganova; - Analisi della struttura di una lezione, esempi pratici di lezioni di livello differente associati alle fasi evolutive; - Passi di collegamento e salti; - Analisi della parte tecnica della lezione; - Postura: analisi della corretta postura nella danza, impostazione delle braccia e del tronco; - Laboratorio di anatomia, riscaldamento muscolare e stretching; - figura dell’insegnante di danza; - normative fiscali.     DOVE: I corsi di formazione si svolgono presso l'A.S.C. DANZA in via Gregorio XI 211 a Roma.   DOCENTI: - DANIELA MIGLIACCI - ANTONELLA DI PROSPERO - SIMONETTA GUERRIERI I nostri Docenti svolgono attività di tutoraggio 7 giorni su 7 a tutti i frequentanti dei corsi di formazione che dovessero avere bisogno di un supporto tecnico della disciplina oggetto di studio.   MODALITÀ D'ISCRIZIONE: Per iscriversi al corso di formazione (posti a numero chiuso) bisogna richiedere la disponibilità tramite l'apposito modulo sul sito dell’A.S.C. DANZA, comunicando il proprio nome cognome e recapito telefonico e la tipologia di corso scelto. Da quel momento, il corsista avrà cinque giorni di tempo per ufficializzare l'iscrizione, inviando il modulo di iscrizione e la copia del pagamento della quota di iscrizione.   ESAME FINALE: Al termine del percorso formativo sarà verificata l'abilità tecnica e didattica di ogni aspirante Insegnante attraverso un esame di fine corso che si svolgerà l'ultimo giorno del corso di formazione.   COSTI E CERTIFICAZIONI: Le quote comprendono: -       Materiali di studio; -       Corso negli incontri prestabiliti; -       Diploma ASC riconosciuto coni, previo superamento dell’esame finale, -       Tesserino tecnico personale di Insegnante Danza Classica; -       Quota associativa all'ente di promozione sportiva per la stagione in corso; -       Iscrizione all'albo nazionale insegnanti danza sportiva ASC.   QUOTE INSEGNANTE PRIMO LIVELLO: 550 Euro (suddivisa in 150 Euro all’ atto dell’iscrizione da versare entro 15 giorni dall’ inizio del corso salvo disponibilità di posti, 200 Euro da saldare presso la segreteria il primo incontro del corso e i restanti 200 euro da saldare presso la segreteria il secondo incontro del corso).   COSA PORTARE: -       2 fototessere cartacee da consegnare in segreteria dell’A.S.C. DANZA il primo giorno del corso; -       Abbigliamento e calzature idonee per la lezione di danza classica.   N.B. Le dispense e i materiali di studio verranno consegnati il primo giorno del corso di formazione e sono compresi nelle quote di iscrizione.       DOVE SIAMO e COME RAGGIUNGERCI Via Gregorio XI 211– 00166 Roma (oppure entrata secondaria a Via Giovanni Andreucci 20). CONTATTI: Rispondiamo dal lunedì al venerdì dalle ore 9.30 alle 21.30 ed il sabato e la domenica dalle 10 alle 18. Maggiori informazioni sono disponibili sul sito ufficiale dell’A.S.C. DANZA.

Barcelona Taste Food Tour, Gothic Quarter // Wednesday, 18 March

The Gótico Tapas Tour takes you through Barcelona’s famous Gothic Quarter, in the Ciutat Vella (old city) – past Roman walls, alongside cathedrals, through precious plazas and, most importantly, in-and-out of small local restaurants that will leave you sated, jolly, and with a better understanding of local Catalan and national Spanish cuisine.  Gótico was our first tour, is our first love, and remains a great traditional option in Barcelona’s most historic setting.  First time in Barcelona?  This is the one for you!  The low-down on our Barcelona tapas tour This is not a historical walking tour with a snack at the end. Our 3 hour tour stops in 3 small food establishments, ranging from high-quality specialty shops to home-style tapas restaurants, each one with its own scrumptious specialties for you to taste. Your knowledgeable guide will safely lead you, all the while sharing stories about Barcelona life, food and history. You will enjoy all the cuisine, and, due to the small size of the group, you will also enjoy a more personal, relaxed experience. Our tour groups are typically no larger than 6; meaning we can discreetly visit venues loved by locals and genuinely enjoy each other’s company. Indeed, by the end of the night we usually feel we’ve made lifelong friends!

Leading SAFe Training with SAFe Agilist Certification, Dubai, UAE

*** Guaranteed to run, register with confidence *** This course will prepare you to achieve SAFe Agilist (SA) certification, master skillsets that are in demand worldwide, and empower your enterprise to succeed in today's disruptive marketplace. Summary During this two-day course, you’ll learn the principles and practices of the Scaled Agile Framework® (SAFe), how to execute and release value through Agile Release Trains, and what it means to lead a Lean-Agile transformation at enterprise scale. You will gain an understanding of the Lean-Agile mindset and why it’s so effective in today’s adapt-or-die marketplace. You’ll also get practical advice on supporting Agile teams and programs, empowering a Lean Portfolio, building a continuous delivery pipeline and DevOps culture, and coordinating large solutions. Develop a skillset that’s in demand worldwide—and empower your enterprise to succeed in a disruptive marketplace—when you become a SAFe 4 Agilist (SA). Attending the class prepares you to take the exam and become a certified SAFe 4 Agilist (SA) Learning Goals To perform the role of a SAFe 4 Agilist, you should be able to: Apply SAFe to scale Lean and Agile development in your enterprise Recognize and apply a Lean-Agile Mindset and principles Continuously explore, integrate, deploy, and release value Empower with a Lean Portfolio Coordinate the development of large solutions Enhance your Lean-Agile leadership skills Support a Lean-Agile transformation in your enterprise Topics Covered Introducing the Scaled Agile Framework (SAFe) Embracing a Lean-Agile Mindset Understanding SAFe Principles Experiencing Program Increment (PI) Planning Exploring, Executing, and Releasing Value Leading the Lean-Agile Enterprise Empowering a Lean Portfolio Building Large Solutions What You Get The class registration includes: Attendee workbook Preparation and eligibility to take the SAFe 4 Agilist exam One year membership to the SAFe Community Platform Eligibility to apply for 15 PDUs to help maintain certifications such as PMP, PgMP Eligibility to apply for 15 Scrum Alliance SEUs (Category C) upon completion of the course Attendees must attend both days of the course to be eligible for the exam. Who Will Benefit The following individuals will benefit from this course: Executives and Leaders, Managers, Directors, CIOs, and VPs Development, QA, and Infrastructure Management Program and Project Managers Product and Product Line Management Portfolio Managers, PMO, and Process Leads Enterprise, System, and Solution Architects SAFe Certification Kit Attendees who pass the certification exam will receive: SAFe Agilist certificate A SAFe 4 Agilist digital badge to promote your accomplishment online A one-year certified membership as a SAFe Agilist, which includes access to the SA Community of Practice A SAFe Agilist certification usage guide with SA certification marks Access to a variety of learning resources to support certified professionals during their SAFe journey Exam Details Name: SAFe 4 Agilist Exam Format: Multiple Choice Delivery: Web-based (single-browser), closed book, no outside assistance, timed Access: Candidates can access the exam within the SAFe Community Platform upon completion of the Leading SAFe course Duration: Once the exam begins, candidates have 90 minutes (1.5 hours) to complete the exam Number of Questions: 45 Passing Score: 34 out of 45 (75% passing score) Prerequisites All are welcome to attend the course, regardless of experience. However, the following prerequisites are highly recommended for those who intend to take the SAFe 4 Agilist (SA) certification exam: 5+ years’ experience in software development, testing, business analysis, product, or project management Experience in Scrum Cancellation Policy: In the event a participant wishes to cancel registration, refund will be issued for cancellations greater than 15 days from the start of the course. For cancellations 15 days or less from the start of the course, registrants may change to future course or different location of equal or lesser value.  All ​classes are not guaranteed to make. Classes can be cancelled due to low enrollment or any unforeseen reason. The Daily Agile is not responsible for any kind of reimbursements for travel expenses due to cancelled classes. We recommend that you contact us for course status before booking any travel accommodations. In the event a class is cancelled by Daily Agile, all ticket holders are entitled to a full refund for their ticket purchase.  For more information, contact us at: info@dailyagile.com or visit us at: www.DailyAgile.com Instructor: Manish Thakkar (SPC, CSM, PMP, MS-IT) Manish Thakkar, a SAFe (Scaled Agile Framework) Program Consultant with 20 plus years of experience in global IT application development and leadership, offers SAFe certification training and coaching in Agile practices for superior product development, in both IT and Non-IT organizations. Manish’s training delivery consistently meets the goal of providing world class training and guidance to help organizations achieve higher levels of software quality, and team productivity, while increasing your customer satisfaction.   Manish has an extensive experience in Information Technology projects and he has progressively advanced into leading large, complex and strategic initiatives. Manish brings in a wealth of global experience from wide variety of industries including Financial, Insurance, Consulting, Healthcare, Pharmaceutical, Retail, Sales and Marketing.   Manish also holds CSM (Certified Scrum Master), PMI-ACP (Agile Certified Practitioner), and PMP (Project Management Professional) and a degree in Masters of Computing (Information Technology) from Australia. Client's Feedback: "Manish is an amazing SAFe instructor. His understanding of the subject and delivery with a diverse group of members was great. Manish was detailed, with real-life examples in delivering the course content while being patient with the many questions and examples of our own from various lines of business. I would highly recommend Manish for SAFe training. Thank you Manish." "Manish is an excellent instructor. Having been a Senior Scrum Master for a while, I was very impressed with his depth of knowledge & experience. He was able to discuss both Theory & practice equally well that kept the class engaging. I'll surely be going back to take more courses with Manish in the future." "Manish led a great 2-day intensive Leading SAFe 4.5 course which I attended recently. I have a lot of experience as an Agile coach and was a little weary of my time being wasted, especially on a weekend and on my coin. But thanks to Manish's in depth knowledge, his ability to adjust time spent on topics based on the audience, his impressive time management and his willingness for the class to get into some free-form discussions where we shared experiences of things that worked or didn't work, I was not only not dissapointed but really felt it was time well spent. I have extensive training experience myself and give Manish high marks for his skills and recommend him for any SAFe training (or any other training on any topic he is well versed in)." "I took "SAFe Agilist (Leading SAFe for Leaders and Managers)" training with Manish. Taking training with Manish was an excellent experience. Manish is very knowledgeable and have a very strong presentation skills. He is very dedicated and committed to his students during and after the training until they get certified. Manish conducted the demos required in the curriculum, linking the explained topics and broadening our horizons. I highly recommend taking training with him."

Monster Jam

Cash, Visa, Mastercard, Discover, & American Express Will Call may vary on some events. Normally, tickets held for Will Call may be picked up on the day of the show at Camping World Stadium Box Office as early as 90 minutes prior to the event(for some events Will Call will be located at Tinker Field). Customer must present the actual credit card used for the purchase, a photo ID and Ticketmaster order number in order to receive tickets. Venue Information : (407)440-7900 NOTE - Summer hours : May 31st to Sept 2nd Monday through Friday from 9:00 a.m. to 5:30 p.m In Advance : The Amway Center box office hours of operation are Monday through Friday from 9:00 a.m. to 6:00 p.m. Holiday hours may vary. Florida Citrus Sports Office Florida Blue Florida Classic Russell Athletic Bowl Buffalo Wild Wings Citrus Bowl (407)423-2476: Mon, Wed & Fri: Noon-4:00pm Week of Event: Mon-Fri 10:00am-4:00pm Day of Event: Three (3) hours prior to any event. Camping World Stadium is an accessible venue.