Advanced Skills for Elite Personal Assistants and Executive Assistants
The PD Training Advanced Skills for Elite Personal Assistants (PA's) and Executive Assistants (EA's) training course provides personal and executive assistants with a clear understanding of the range of important functions they fill and exposes participants to the tools and techniques that allow them to be more effective in their role. In this course, you will learn a range of practical skills and techniques that will empower you to portray professionalism in this supporting role and teach you a range of techniques that will improve your abilities - from arranging and controlling meetings, professional business writing skills, time management skills, managing upwards, social media management, handling commercially sensitive information and much more! Our Advanced Skills for Elite Personal Assistants and Executive Assistants professional development training courses are available Australia-wide including Sydney, Parramatta, Melbourne, Brisbane, Canberra, Adelaide, and Perth or online. See our Foundation Skills for Elite PA's and Executive Assistants Training Course Learning Outcomes After completing this course, participants will have learned to: Adapt to the manager’s needs and style of working Take initiative when needed Develop social intelligence Develop basic business acumen Understand the importance of office management Listen actively Understand and use social media management Handle difficult people and situations Course Outline Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 1 The Advanced Elite PA and EA Welcome Role Defined Competencies of an Elite PA/EA Reflection Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 2 Working with your Manager LDP Review – Communication Evolution Tool Ok So That’s Thinking and Doing…. How About Communicating? Adjusting Your Style for a Better Approach: Reflection Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 3 Handling Difficult and Demanding People in the workplace Four General Intents Shaping Behaviour What Drives Behaviour Coping Techniques for Difficult and Demanding Managers 7 Types of Difficult Managers and Colleagues to Manage Reflection Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 4 Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s Should I Negotiate or Say 'NO' to the Task Should I Say 'YES' to the Person but 'NO' to the Task Reflection Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 5 Managing the Office Delegation Below, Sideways and Upwards 10 Rules for Successful Delegation 1. Determine What Can be Delegated 2. Pick the Right Person 3. Explain Why You are Delegating 4. Be Specific be SMARTER 5. Set Them up for Success 6. Touch Base 7. Don’t Micromanage 8. Offer Feedback/Ask for Feedback 9. Say thanks – Be patient 10. Don’t over delegate Delegating to Profiles Reflection Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 6 Social Media Management 9 Steps to Help You Manage Social Media How Often: Dealing with Negative Comments: Do I Need to Check with Anyone? If in Doubt, Don’t Post It!!! Using Photos/Videos – rules Sharing Information: Engagement: Monitoring: Physical Posting vs Auto Posting: Reflection Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 7 Work – Life Balance Distress versus Eustress? Causes of Stress 4 Major Signs and Symptoms of Stress Are you fueling the fire? Control your Cortisol Mindfulness Reflection Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 8 Reflections Create an Action Plan Accountability
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