All sales must be done in advance online.
WILL CALL is no longer accepted at the Box Office. All tickets are digital and must be managed that way.
For more information you can also go to Ball Arena website, www.BallArena.com.
The Box Office will open 90 minutes prior to the event start time.
Ball Arena is committed to providing every Guest with a comfortable and enjoyable experience in the arena, including Guests with disabilities. Wheelchair and accessible seating tickets and companion seating is available for purchase in each of the wheelchair seating sections.
Cash, American Express, Visa, MasterCard, Discover. ATM machines are located in Chase Square.
Pick-up tickets anytime the day of the show during box office hours (see above). Customers must present the actual credit card used to place the order and a picture ID. MSG cannot accept third party or “drop offs” from individual patrons.
General Info: (212) 465-MSG1 (6741) or (212) 247-4777 Knicks Information: 1(877) NYK-DUNK. Rangers Fan Line: (212) 465-4459. Liberty Hotline: (212) 564-WNBA (9622). Season Subscriptions: (212) 465-6073. Disabled Services: (212) 465-6034 Guest Relations: (212) 465 - 6225 Group Sales: (212) 465-6100 Lost and Found: (212) 465-6299
Monday - Saturday: 10:00am to 6:00pm **Tickets are not on-sale at the Box Office on the first day an event goes on-sale** The Box Office will be open at 10:00am daily or 90 minutes before the 1st performance of the day, whichever is earlier and will stay open until 8:00pm or 30 minutes after the last performance of the day begins, whichever is later. Sunday – Closed If an event takes place on Sunday, Box Office will open 90 minutes before the event start time and remain open 1 hour after event start time for Will Call and tickets sales for the evening's event only.
MSG WHEELCHAIR AND TRANSFER SEATING POLICY: Wheelchair and Transfer seating is reserved exclusively for patrons with accessible needs and their companions. Accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features of accessible seating due to a disability, and that individual's companions. Madison Square Garden (MSG) reserves the right to investigate potential misuse of accessible seating and to take all appropriate action against individuals who fraudulently obtain tickets for accessible seating. While tickets for accessible seating legitimately purchased for the use of an individual with disability may be transferred to another individual under the same terms and conditions applicable to other tickets, in the event such ticket is transferred to a non-disabled individual, MSG reserves the right to transfer that individual to other available seating TO ORDER WHEELCHAIR AND TRANSFER SEATING: Tickets for people with accessible needs, subject to availability, may be purchased in several ways: 1) Call Ticketmaster at 866-858-0008 2) Call MSG's Disabled Services Department at (212)465-6115. 3) Visit Madison Square Garden's Box Office (see box office hours above) 4) Order Online with Ticketmaster (select your event from the list to the left) For additional information regarding accessibility at Madison Square Garden or to request any other accommodations, please call MSG's Disabled Services Department at (212) 465-6115 any weekday between 9:30am-4:30pm ET. Service Animals Pets are not permitted at Madison Square Garden. MSG has very specific policies related to service and emotional support animals. Please visit www.thegarden.com to obtain more information for admitting your animal. Assistive listening devices (ALDAs) are available upon request. Please visit the Guest Experience Office across from section 117 for assistance. There is no charge for this service, however some form of identification will be requested and returned to you, once the device is checked back in. Wheelchair Storage: For patrons who wish to transfer to a seat from their wheelchair, we will store your mobility device at the Guest Experience Office. You will receive a claim check for your device. Wheelchair Escorts to Seats: Patrons with mobility impairments who do not have access to a wheelchair may request a wheelchair to transport the individual to/from their seat, free of charge. Please be aware that our personnel cannot remain with you during the event, nor will they allow you to remain in or keep the wheelchair for the duration of the event. In the event a patron requires the use of a wheelchair for the duration of the event, we recommend bringing your own wheelchair or other mobility device. The escort pick-up area is located on the South (toward 31st) side of Chase Square at elevator alcove. Please allow for extra so that you may be accommodated prior to the event start. Simply ask a Guest Experience Representative or a MSG Security Guard for assistance. Elevators: Public elevators are available for use by guests with disabilities and service every seating level
All major credit cards Visa, MasterCard, Discover and American Express – are accepted at the box office. SNHU Arena is a cashless venue – cash is not accepted as payment at the venue box office or concession stands. No checks of any kind are accepted.
Will call tickets may be picked up day of show only. No advance pickup of tickets designated as will call delivery will be allowed. Customer must present the credit card used to purchase, a valid matching photo ID, and the Ticketmaster order number in order to claim the tickets.
For general venue information, email info5@snhuarena.com or call (603) 644-5000. For group sales inquiries, email info5@snhuarena.com with the event you are interested in and your message will be directed to the appropriate sales team.
The box office is open day-of-event only for all ticketed events. The box office will open a minimum of 90 minutes prior to the posted event start time. Please check the venue website or social media pages for specific dates and times. The box office is not open for walk-up advance sales on non-event days.
This is an accessible venue, accessible seating is available for purchase via Ticketmaster. To view current available inventory, please visit the Ticketmaster.com purchase page for your desired event.
Cash, AmEx, Visa, MC
Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID.
(212) 221-1211
Monday - Saturday 10am - 8pm Sunday 12pm - 6pm
Cash, Visa, MC, AMX
Will Call is available two (2) hours prior to show time. Will Call can be picked up at the Events Center South Ticket Office on the corner of Center St. and Fourth St. Customers MUST present the actual credit card used for the purchase, a valid photo ID and the Ticketmaster confirmation number in order to receive their tickets
Day of Onsale: 10am - 12noon. Otherwise the box office opens at 10 am on the day of a performance.
Accessible seating is located on platforms at the bottom of all 100 section seating. Accessible doors to facility are located at the Southwest, Southeast and Northwest entrances
Cheque / Visa / Mastercard / American Express
While this can vary depending on the event, generally you can collect tickets in advance, or else on the day before the show. Bring the card the tickets were booked under, and the Ticketmaster reference number. If there are stricter rules for particular shows (for example, only the cardholder can gain entry with card, ID etc), this will be outlined upon booking.
3Olympia Box Office enquiries: (+353) 1 679 3323. To speak to a representative for information only, no bookings can be taken over the phone.
Monday to Friday 11am to 5pm
To book wheelchair & other accessible tickets, you can now do this for 3Olympia Theatre shows via Ticketmaster's website. For more information see their website here.
Course Description:
AXELOS RESILIA™: Cyber Resilience Best Practice is designed to help commercial and government organizations around the world prevent, detect and correct any impact cyber attacks will have on the information required to do business. Adding RESILIA to the existing AXELOS global best practice portfolio, including ITIL® and PRINCE2®, brings a common cyber resilience best practice for security, IT service management and business. Active cyber resilience is achieved through people, process and technology.
The RESILIA TM Practitioner course starts by revisiting the concepts and knowledge acquired in the Foundation course and requires you to bring that knowledge into practical activities in interesting real-life scenarios. The course begins with distinguishing among the terms: asset, risk, threat and vulnerability. It determines the key activities needed to address risks and opportunities as well as to create and manage a risk register and a risk treatment plan. Further, it explains the purpose and use of the control objectives for cyber resilience processes, and the interactions and activities that are aligned with corresponding ITSM activities. In the final part of the course, it describes the application of the seven-step improvement process to plan cyber resilience improvements, the ITIL CSI approach to cyber resilience and the segregation of duties and dual controls related to cyber resilience roles and responsibilities.
Course Topics:
Module 1 : Course Introduction
● Let us get to know each other
● Course learning objectives
● Course agenda
● Activities
● Module end questions
● Course book structure
● RESILIA certification
Module 2 : Risk Management
● Distinguish between the terms: risk, asset, vulnerability, threat
● Determine the actions needed to address risks and opportunities and explain their purpose
● Create and manage a:Risk register
● Risk treatment plan
Module 3 : Cyber Resilience Strategy
● Explain the purpose and use of the control objectives:Establish governance
● Manage stakeholders
● Identify and categorize stakeholders
● Create and manage cyber resilience policies
● Manage audit and compliance
● Explain how ITSM processes and cyber resilience interact
Module 4 : Cyber Resilience Design
● Explain the purpose and use of the control objectives:Human resource security
● System acquisition, development, architecture and design
● Supplier and 3rd party security
● Endpoint security
● Cryptography
● Business continuity
● Explain how ITSM processes and cyber resilience interact
Module 5 : Cyber Resilience Transition
● Explain the purpose and use of the control objectives:Asset management and configuration management
● Classification and handling
● Data transportation and removable media
● Change management
● Testing
● Training
● Documentation management
● Information retention
● Information disposal
● Explain how ITSM processes and cyber resilience interact
Module 6 : Cyber Resilience Operation
● Explain the purpose and use of the control objectives:Access control
● Network security management
● Physical security
● Operations security
● Incident management
● Explain how ITSM processes and cyber resilience interact
Module 7 : Cyber Resilience Continual Improvement
● Explain the purpose and use of the control objectives:Audit and review
● Control assessment
● Key Performance Indicators
● Business continuity improvements
● Process improvements
● Remediation and improvement planning
● Apply the seven-step improvement process to plan cyber resilience improvements
● Apply the ITIL CSI approach to cyber resilience
Module 8 : Segregation of Duties and Dual Controls
● Apply the concepts of segregation of duties and dual controls to an organizational
● Context
Learning Goals:
● Be able to carry out risk management.
● Be able to manage the controls relevant to cyber resilience strategy and align these with IT service management (ITSM).
● Be able to manage the controls relevant to cyber resilience design and align these with ITSM.
● Be able to manage the controls relevant to cyber resilience transition and align these with ITSM.
● Be able to manage the controls relevant to cyber resilience operation and align these with ITSM.
● Be able to manage the controls relevant to cyber resilience continual improvement and align these with ITSM.
● Be able to evaluate need for segregation of duties and dual controls.
Course Agenda
Day 1
● Course Introduction
● Risk Management
● Cyber Resilience Strategy
● Cyber Resilience Design
Day 2
● Recap and discussion
● Cyber Resilience Transition
● Cyber Resilience Operation
● Cyber Resilience Continual Improvement
● Segregation of Duties and Dual Controls
Who can Attend?
The RESILIA TM Practitioner course audience includes all teams across the Business, IT and Risk functions, including:
● IT Service Management
● Operations and Incident management
● IT Change & Release management
● IT Supplier & Vendor management
● Business Analysis and Design
● Business analysts
● IT Architects
● Development
● IT Project & Programme Management
● Risk and Compliance
● Information Security management
● Business Continuity managers