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Corso Formazione Formatori

Il corso è rivolto a chi vuole avvire la propria professionalità nell'ambito della formazione e a chi desidera aumentare le proprie skills

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Hamilton (Touring)

Cash, American Express, Mastercard, & Visa. Will Call is located at the Box Office. Box Office Telephone: 323-468-1770 The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.

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EXIN – ITSM-ISO/IEC 20000 Foundation 2 Days Training in Seoul

Course Description: The IT Service Management Foundation certificate describes the key information and concepts for IT Service Management based on ISO/IEC 20000 as well as its relationships with other areas of information Management. This Course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management. Emphasis is on the service Management system (SMS) and service Management Processes, specifically the core concepts and basic terminology of IT service Management based on ISO/IEC 20000:2011. Course Topics: ●     Introduction ●     Core Concepts to IT Service Management ●     Process Model ●     Process Roles ●     Service (Management System) ●     Core Concepts of Quality Frameworks ●     PDCA ●     ITIL, COBIT, Six Sigma, CMMI, ISO 9001, ISO/IEC 27001 ●     ISO/IEC 20000-1:2011 ●     Certification ●     Compliance ●     Interested Parties ●     Service Management System ●     Governance ●     Documentation ●     Audits ●     Maintain and Improve ●     Design & Transition and Service Delivery ●     Design and Transition of New or Changed Services ●     Service Level Management ●     Capacity Management ●     Information Security Management ●     Relationship Processes ●     Business Relationship Management ●     Supplier Management ●     Supply Chain Relationships ●     Resolution Processes ●     Incident and Service Request Management ●     Problem Management ●     Control Processes ●     Configuration Management ●     Change Management ●     Release & Deployment Management ●     Summary  Learning Goals: ●     Core concepts to IT Service Management ●     Core concepts surrounding quality frameworks ●     Management system for service Management ●     Core concepts of the Service Management System ●     Core concepts for service design and transition ●     Service delivery Processes ●     Relationship Processes ●     Resolution Processes and their relationships ●     Control Processes and their relationships  Course Agenda Day 1 ●     Introduction ●     Core Concepts to IT Service Management ●     Core Concepts of Quality Frameworks ●     ISO/IEC 20000-1:2011 ●     Service Management System Day 2 ●     Design & Transition and Service Delivery ●     Relationship Processes ●     Resolution Processes ●     Control Processes ●     Summary  Who can Attend? ITSM Foundation is intended for everyone playing a role or having an interest in IT service Management. Specific roles could include: managers, business and supervisory staff, team leaders, service designers, IT architects and/or planners, IT consultants, IT audit managers / auditors, IT security managers / officers, project/program managers, suppliers, Lead suppliers and sub-contracted suppliers, service provider customers

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Hamilton (Touring)

Box office accepts all major credit cards Will Call is open during regular Box Office Hours and 2 hours prior to curtain. (480) 965-3434 - Gammage information and Charge By Phone (480) 965-6678 - Gammage Group Services Box Office is open 10am-6pm Monday - Friday and event days. The Box Office will be closed on Fridays, during the summer months. Venue is accessible to all patrons. Seats in accessible section are limited to one companion seat. THERE IS NO ACCESSIBLE SEATING AVAILABLE IN BALCONY OR TIER SECTIONS. PATRON MUST USE STAIRS TO GAIN ACCESS TO BALCONY OR TIER SEATING.

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Hamilton (Touring)

Cash, American Express, Mastercard, & Visa. Will Call is located at the Box Office. Box Office Telephone: 323-468-1770 The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.

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Arizona Coyotes vs. Chicago Blackhawks

VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS & CASH The Coyotes Pick-up Window is located outside the Northeast corner of the Arena near Gate 5. Guests picking up will call tickets must present valid photo ID and credit card used for purchase, if applicable, that matches tickets to be picked up. ALTERNATE PICK-UP: If another person, other than the person ordering & paying for the tickets, is picking up a WILL CALL order, the ALTERNATE PICK-UP name MUST be on the account. To get the alternate pick-up name noted on the account, the original purchaser MUST contact Ticketmaster at 800-745-3000, ask for customer service, verify account information and request alternate pick-up. Please call TICKETMASTER for event and ticketing information - 1-800-745-3000 For Additional information call Gila River Arena Box Office - 623-772-3800. WEBPAGE: www.gilariverarena.com Located outside on the Northeast corner of the Arena. Monday – Friday: 10:00AM – 6:00PM Saturday: 10:00AM – 4:00PM during hockey season and on-sale days. Sunday: Closed except on event days. Box Office hours may be extended for on-sales or on event days. Arizona Coyotes: To purchase accessible seats for Arizona Coyotes, subject to availability, please call the Arizona Coyotes Ticket Office at 480-563-PUCK (7825) or visit the Gila River Arena Box Office. Arena Concerts and other Events: To purchase accessible seats for a concert or other event, subject to availability, please call Ticketmaster at 1-800-745-3000 for phone purchase or www.ticketmaster.com for on-line purchase, or visit the Gila River Arena Box Office. ACCESSIBLE SERVICES: Requests for Sign Language Interpreters should be made at least 72 hours in advance of the event. Call Guest Services at 623-772-3240 for these arrangements. Assistive Listening Devices are available from the Gate 5 Guest Services Booth. Parking Lot G located on the east side of the Arena is available for disabled guests with state issued license plates or placards. Parking Attendants will direct guests to the disabled parking area. All restrooms and concession stands are accessible. Gila River Arena welcomes service animals utilized by guests with disabilities.

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Disney On Ice presents Dream Big

Cash, Visa, MasterCard, American Express, Discover Located at the South Box Office and opens 2 hours prior to event and will remain open until 1 hour after each event starts. Customer must present credit card used for the purchase, photo I.D, and Ticketmaster account confirmation number. Main Number : 954-835-8000 Panthers Groups, Suites and Ticket Packages : 954-835-7825 Concert and Event Tickets: 954-835-7469 For the Metro by T-Mobile Orange Bowl Basketball Classic call 305-341-4701 Mon - Fri: 9:00am - 5:00pm Sat - Sun: CLOSED, except when an event is taking place on that day. Event day hours (Sat - Sun):12noon to 1 hour after event starts. The center is an accessible venue.

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