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HDI Customer Service Representative 2 Days Training in Seoul

Course Description: Frontline customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences? This skills-building and certification Course introduces the skills and techniques required to provide outstanding customer service and support.  HDI Customer Service Representative (HDI-CSR) training focuses on call handling Best Practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors.  Course Topics: Module1 : Your Role in the Support Center ●     Role of the Customer Service Representative ●     Support Center’s Role in the Business ●     Total Contact Ownership ●     Call Handling Procedures Module2 : Communication Skills ●     The Communication Process ●     Cultural Sensitivity ●     Vocal Elements ●     Active Listening ●     Incident Documentation ●     Writing Skills Module3 : Problem-solving and Troubleshooting Skills ●     Problem-solving and Types of Thinking ●     Questioning Skills ●     Solve Incidents with IMPACT ●     Additional Strategies Module4 : Maximizing Effectiveness ●     Your Customer’s Psychological Needs ●     Handling Conflict ●     Handling Difficult Customer Behaviors ●     Stress Management ●     The Power of a Service Attitude  Learning Goals: ●     How to assess customer business needs and exceed customer expectations. ●     Critical thinking skills to resolve incidents quickly and consistently. ●     Active listening skills and effective communication strategies. ●     How to identify and defuse challenging customer behavior. ●     An awareness of the core Processes and Best Practices used in service and support. Course Agenda: Day 1 ●     Module1: Your Role in the Support Center ●     Role of the Customer Service Representative ●     Support Center’s Role in the Business ●     Total Contact Ownership ●     Call Handling Procedures ●     Module2: Communication Skills ●     The Communication Process ●     Cultural Sensitivity ●     Vocal Elements ●     Active Listening ●     Incident Documentation ●     Writing Skills Day 2 ●     Module3: Problem-solving and Troubleshooting Skills ●     Problem-solving and Types of Thinking ●     Questioning Skills ●     Solve Incidents with IMPACT ●     Additional Strategies ●     Module4: Maximizing Effectiveness ●     Your Customer’s Psychological Needs ●     Handling Conflict ●     Handling Difficult Customer Behaviors ●     Stress Management ●     The Power of a Service Attitude Who can Attend? ●     Support professionals from customer service centers, call centers, and support centers who want to refine their communication skills and learn Best Practices that can help improve customer experiences. ●     Individuals who are preparing for the HDI Customer Service Representative Certification exam.

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CFP Semifinal at the Allstate Sugar Bowl: Washington v Texas

cash, visa, MC, Location: Gate A Ground Level or any open box office for Ticketmaster will call, approximately 2 hours prior to event. (504) 587-3663 Superdome Switchboard (504) 587-3805 Parking Office (504) 731-1700 Saints Tickets Office In Advance: The Caesars Superdome Box Office (Gate A Ground) is open on Fridays 9am to 4:30pm. Day of Event: Plaza Level Box Offices approximately 2 HOURS PRIOR to event through event. This is an accessible venue.

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Los Angeles Lakers vs Oklahoma City Thunder

Crypto.com Arena does not accept Will Call drop off. Alternate Will Call Procedure (Alternate Pick Up) If a person (other than the person ordering and paying for the tickets) is picking up a Will Call order, the Alternate Pick-Up's name MUST be on the account. To add the name of an alternate pick-up to the account, the original purchaser must contact Ticketmaster Customer Service at 1-800-745-3000, verify their account information and request the addition an alternate pick-up. 213-742-7340 Box office is located on North side of building at 11th and South Figueroa. Box office hours are 10am to 6pm, Monday through Saturday. It is open extended hours on event day. Phone: 213-742-7340 SUMMER HOURS Closed Saturdays and Sundays unless there is an event, the box office will open at 9am on Saturdays or 10am on Sundays only if there is an event. The box office will have extended hours on all event days.

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San Francisco 49ers vs. Houston Texans

Visa, American Express, Mastercard Will Call tickets may be picked up at the Visa Box Office at Levi's® Stadium. The Will Call windows open three (8) hours prior to the event. Will call tickets can be claimed only by the person whose name appears on the Will Call envelope. Government issued photo identification is required. ***** Bag Policy - All Events ***** In compliance with the NFL's Bag Policy, Levi's® Stadium prohibits all bags, backpacks and other carriers from being brought into the stadium with the following exceptions: NFL approved clear plastic bags (12 x 6 x 12) One gallon clear plastic zip lock type bags Small Clutch Bag (the size of an adult hand) (4.5 x 6.5) All approved bags are subject to inspection upon entry and are subject to additional inspections within the stadium. 415-GO-49ERS (415-464-9377) 9AM to 5PM Monday through Friday, Accessible seating for patrons requiring wheelchair access is available with up to 3 companions. FOR ALL OTHER ACCESSIBLE AND LIMITED MOBILITY CONCERNS, PLEASE CALL (415) 467-9377

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Tennessee Titans vs. Houston Texans

Visa, MasterCard, American Express, Discover & Cash. Will Call begins 2 1/2 hours prior to event. 615-565-4200. Fax is 615-565-4212. For CMA Festival Info, please call 1-800-CMAFEST 8:30AM - 5:00PM Monday - Friday. This is an accessible venue: All Patrons in Wheelchairs Must Purchase Accessible Seating. For CMA Music Festival: Please contact CMA at 800-262-3378 for accessible seats.

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PILOXING® SSP Instructor Training Workshop - Praha - MT: Aneta S.

BECOME THE LEADER OF A REVOLUTIONARY WORKOUT THAT SCULPTS BODIES AND CHANGES LIVES DAILY. Further your career by learning how to motivate and impact others through fitness. The PILOXING programs are designed for mass member appeal and fuse the benefits of standing Pilates and Boxing into complete full-body workouts. Great trainers are leaders in fitness and in life. Learn how to impact, influence and inspire your community with a team that changes minds and bodies daily. It’s time to close the gap between passion and work.    JOIN THE MOVEMENT INSTRUCTOR TRAININGS: 9-hour hands-on workshop ReceiveAFAA, ACE, canfitpro, REPs, and Australia Fitness credits Receive Piloxing gloves, Piloxing music, digital instructor training choreography, manual and certificate Become eligible to join PIA (Piloxing Instructor Association)   REGISTRATION FEES  $280 early bird $330 regular $365 day of workshop pending space availability.    ADDITIONAL INFORMATION Workshop language: Czech   Website: www.piloxing.com E-mail: info@piloxing.com

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5th Annual Windermere Fine Art Show

SAVE THE DATE! Saturday, February 29, 2020  • 1 – 6 PMSunday, March 1, 2020 • 10 AM – 5 PM Windermere Arts presents the 5th Annual Windermere Fine Art Show in Downtown Windermere, in the Greater Orlando area, FL.  This elite boutique event will showcase 85 fine art artists traveling from around the United States to quaint Windermere, and will be surrounded by live entertainment, food, wine/beer & performing arts in a festive atmosphere around Town Square. Don’t miss this amazing event, which promises to be the best ever! Free family event. Pet friendly. Please click below to learn more: http://windermerearts.com/windermere-fine-art-show/  If interested in volunteering or joining the committee, please call 407-808-0665.

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