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Located in the Box Office, near the corner of Mulberry Street and Edison Place.
(973) 757-6000 The Prudential Center Box Office is located inside the arena near the corner of Mulberry Street and Edison Place. Guests can enter from the corner of Mulberry Street and Edison Place, next to the Investors Bank Tower.
Box Office hours are 11AM to 6PM Monday-Friday and closed on Saturday and Sunday with the exception of weekend events, where the Box Office opens at 11AM. Please visit www.prucenter.com/box-office for more information.
Accessible seating is available through Ticketmaster. Please call 800-877-7575 or visit ticketmaster.com to purchase accessible seating.
Crypto.com Arena does not accept Will Call drop off. Alternate Will Call Procedure (Alternate Pick Up) If a person (other than the person ordering and paying for the tickets) is picking up a Will Call order, the Alternate Pick-Up's name MUST be on the account. To add the name of an alternate pick-up to the account, the original purchaser must contact Ticketmaster Customer Service at 1-800-745-3000, verify their account information and request the addition an alternate pick-up.
213-742-7340
Box office is located on North side of building at 11th and South Figueroa. Box office hours are 10am to 6pm, Monday through Saturday. It is open extended hours on event day. Phone: 213-742-7340 SUMMER HOURS Closed Saturdays and Sundays unless there is an event, the box office will open at 9am on Saturdays or 10am on Sundays only if there is an event. The box office will have extended hours on all event days.
Course Description:
The Managing Successful Programmes (MSP®) Practitioner Course provides an opportunity to learn how MSP can be applied to real live programmes and it prepares participants for the MSP Practitioner examination.
This level aims to confirm that a candidate has sufficient knowledge and understanding of the MSP guidance to act as an informed member of a programme management team. That is, someone responsible for managing, leading, supporting or advising on work within an MSP environment.
The course is entirely focused at applying MSP in programme scenarios. Exercises will be based on the participant’s own experience, and a case study with a similar format used in the APM Group Practitioner Exam. This case study will be used to test the thorough understanding of the application of MSP.
Course Topics:
● MSP Introduction and Overview What is a programme? What is programme management? MSP Structure.
● MSP Framework and Concepts Principles, governance themes, transformational flow, management strategies and plans.
● Vision What is a Vision? What makes a good Vision Statement?
● Identifying a Programme Programme Mandate. Linking to Policy and Strategy. Preparing a Program Brief. Planning to Define the Programme.
● Blueprint Design and Delievery What is a Blueprint, and what does it contain? Developing a Blueprint from the Vision Statement.
● Defining a Programme Creating a Programme Definition Document (including the Project Dossier, the Programme Plan and the Programme Business Case).
● Planning and Control What is a Programme Plan and how is it developed? The Project Dossier. Resourcing and scheduling.
● Benefits Realization Management The key driver for the programme. How Benefits Realization links to achieving strategic objectives. Outcome Relationship Models and Benefit Maps. Planning for benefits realization.
● Organization and the Programme Office Organization and leadership. Organizational structure, the key roles and their responsibilities. What is a Programme Office and what service does it provide.
● The Business Case Developing, managing and reviewing the programme’s Business Case.
● Leadership Stakeholder Engagement Leadership as opposed to management. How leaders actively engage stakeholders. Analyzing and engaging with stakeholders. Stakeholder maps and matrices.
● Managing the Tranches Implementing governance arrangements. Establishing tranches. Managing risks and issues.
● Delivering the Capability and realizing the benefits Co-ordinating and managing projects on the Project Dossier. Starting and closing projects. Maintaining alignment with the programme. Ensuring that project outputs are fit for purpose and can be integrated into operations, so that benefits can be realized. Pre-transition, transition and post-transition activities.
● Quality and Assurance Management Critical Success Factors. The scope of programme quality and assurance management. Quality processes. Configuration Management. Quality Management Strategy and Plan. Information Management Strategy and Plan.
● Risk Management and Issue Resolution Principles, approach and strategy for managing risks and resolving issues. Managing and controlling changes in programmes.
● Closing a Programme Formal confirmation of completion. Finalizing programme information.
Learning Goals:
● Identify additional value as a result of managing the described change as an MSP programme.
● Explain each of the MSP principles, the governance themes and the transformational flow activities.
● Explain the relationship between the MSP principles, governance themes, the transformational flow, programme information (documents) and the MSP defined programme management roles; and apply that understanding.
● Apply each of the MSP principles, governance themes and transformational flow processes.
● Produce or evaluate examples of MSP programme information (documents).
● Identify activities that should be undertaken during each of the processes of the transformational flow, together with the accountabilities and responsibilities of each of the defined roles.
● Understand which management products are input to, output from, and updated in each of the six transformational flow processes.
● Pass the Practitioner exam.
Course Agenda:
Day 1
● MSP® Introduction & Overview
● MSP® Framework and Concepts
● Vision
● Identifying a Programme
● Blueprint Design and Delievery
● Defining a Programme
● Planning and Control
● Benefits Realization Management
Day 2
● Organization and the Programme Office
● The Business Case
● Leadership Stakeholder Engagement
● Managing the Tranches
● Delivering the Capability and realizing the benefits
● Quality and Assurance Management
● Risk Management and Issue Resolution
● Closing a Programme
Who can Attend?
● Programme managers who may have a background in managing projects, but have not previously operated in a transformational change environment.
● Senior managers who will sponsor the change, or perhaps be held accountable for its success.
● Programme office staff (PMO) wishing to build upon their project management knowledge.
● Experienced project managers.
● Business change managers.
● Senior Responsible Owners (a.k.a. programme executives).
● Other specialist/governance roles involved in supporting programmes that follow the MSP guidance, as well as those wishing to pursue higher level qualifications (e.g., programme managers).
This 3-day course is held in CZECH and covers the software testing fundamentals, providing you with the necessary foundations for a software testing career. It is also useful for other IT professionals who wish to gain a knowledge of the terminology and processes of software testing.
This three-day course follows the ISTQB® Foundation Level syllabus (which can be downloaded free of charge from the ISTQB® website). Exam is not included in the price, it takes place several days after the course and we will be happy to assist you.
Contents of course:
1st day
- Fundamentals of testing (Why Testing is necessary?; What is testing?; Seven Testing Principles; Fundamental Test Process; The Psychology of Testing; Code of Ethics)
- Testing throughout the software lifecycle (Software Development Models; Test Levels; Test Types; Maintenance Testing) • Static Techniques part I. (Static Techniques and the Test Process; Review Process; Static Analysis by Tools)
2nd day
- Static Techniques part II. (Static Analysis by Tools)
- Test design techniques (The test development process; Categories of Test Design Techniques; Specification-based Techniques; Structure-based Techniques; Experience-based Techniques; Choosing Test Techniques) • Test Management part I. (Test Organization)
3rd day
- Test Management part II. (Test Planning and Estimation, Test Progress Monitoring and Control, Configuration Management, Risk and Testing, Incident Management)
- Tool support for testing (Types of Test Tools, Effective use of Tools:potential Benefits and Risks, Introducing a Tool into an Organization)
- Reviews
All courses start at 9:00 and finish at 18:00, except for the last day which will finish at around 16:00. There will be a 1-hour lunch break, and short breaks for refreshment at regular intervals.
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Located at Northwest corner of Lumen Field. Opens 3 Hours prior to kickoff on gameday.
Gameday: (206) 381-7848
Open 3 hours prior to kickoff on gameday. Weekday hours will vary. Located in the Northwest corner of the Stadium.
There are disabled seats (wheelchair convertible) dispersed through all areas and price levels of Lumen Field. Disabled seating and access for all is fully compliant with the Americans with Disabilities Act, (ADA).
The Box Office accepts cash only for Chicago Bears games. Soldier Field games accept Visa, Mastercard, American Express, Cash.
Chicago Bears events: Tickets may be picked up at the Will Call Window outside of Gate 10, 2 hours before the event. Gate 10 is located on the southeast side of Soldier Field. Customers must have the actual credit card, picture ID and the confirmation number to receive their tickets. Soldier Field events: Will Call is available on the day of the event only. Government issued photo i.d. and the credit card used for the purchase will be required to claim tickets. Typically will call opens 90 minutes to an hour before the scheduled event.
For non Bears events please call (312) 235-7000
Chicago Bears ticket office is available by phone Monday-Friday 8am-5pm CST. The Soldier Field Box Office is open only on game days, their phone number is (312) 235-7000.
Accessible Seating Information for Chicago Bears games: For Chicago Bears accessible seating please purchase the best available seating and contact the Chicago Bears at 847-615-2327 for an exchange after purchase is complete. Accessible Seating Information for Other Soldier Field events: Accessible seating is available through Ticketmaster. Do NOT contact the Chicago Bears for accessible seating information on non-Bears events at Soldier Field
Visa, Mastercard, American Express, Discover, Cash
Pick up tickets one hour prior to event. Customer must present the actual credit card used to place the order and a Photo ID.
To inquire about Terrier Season Tickets for hockey or basketball, please call 617.353.GOBU(4628) Skip the service fees. Buy tickets at the box office! To purchase tickets by phone, call Ticketmaster at 800-745-3000
Regular hours: Monday through Friday, 10:00 am to 5:00 pm. Saturday and Sunday On sales: Open at On sale time and will remain open for approximately 2 hours. Event Day: begin at 10:00 am for concerts and family shows and run until the headliner takes the stage. For Terrier athletic events: 12:00 pm for will call and ticket sales. Open through the second period of hockey games and half time of basketball games.
Agganis Arena fully complies and exceeds all requirements as set forth in the American Disabilities Act. If you require accessible seating while at an event, please visit Guest Services located on the concourse near section 101. The Arena offers accessible and companion seating located on the Concourse and Event levels for all events. (Accessible seating locations are subject to change based on the seating configuration for various events)