STAPLES Center does not accept Will Call drop off. Alternate Will Call Procedure (Alternate Pick Up) If a person (other than the person ordering and paying for the tickets) is picking up a Will Call order, the Alternate Pick-Up's name MUST be on the account. To add the name of an alternate pick-up to the account, the original purchaser must contact Ticketmaster Customer Service at 1-800-745-3000, verify their account information and request the addition an alternate pick-up.
213-742-7340
Box office is located on North side of building at 11th and South Figueroa. Box office hours are 10am to 6pm, Monday through Saturday. It is open extended hours on event day. Phone: 213-742-7340 SUMMER HOURS Closed Saturdays and Sundays unless there is an event, the box office will open at 9am on Saturdays or 10am on Sundays only if there is an event. The box office will have extended hours on all event days.
CashAmExVisaMasterCardDiscoverDiners Club
Pick-up tickets anytime the day of the show at Window 11. Customers must present the actual credit card used to place the order and two forms of ID, including a photo ID.
Box Office: (212) 465-MSG1 Switchboard: (212) 465-6000
Non-Event Days: Monday - Friday from 9:00am to 6:00pm Saturday from 10:00am to 6:00pm Closed Sunday Event Days:* Monday - Friday from 9:00am to 1 hour after event start Saturday from 10:00am to 1 hour after event start Sunday from 12:00pm to 1 hour after event start *If an event starts prior to standard box office opening time, the box office will open at 9:00am, and stay open until 1 hour after the event start time.
Inquiries or requests concerning accessibility should be directed to the Accessible Services Department for Madison Square Garden at (212) 465-6034.
Apple Pay, Visa, AMX, MC, and Discover. We do not accept cash or checks.
WILL CALL LOCATION: SW Corner of Climate Pledge Arena on 1st & Thomas. WILL CALL OPENS: 2 hours prior to event time. DOORS OPEN: 1 hour prior to event time (Varies by Event).
The Box Office is open 3 hours prior to the start of an event, located at the southwest corner of the Climate Pledge Arena Grounds at 1st & Thomas. It is open 2 hours prior to an event on Day Of Show for will call and sales for that day's performance only. We are a paperless venue and tickets will be sent via text.
Parking - The 1st Ave N Garage is located 1 block south of Climate Pledge Arena. It is fully accessible with easy access to Climate Pledge Arena. Street parking & pay lots are also available but not as conveniently located. Drop Off - All Main Entrance doors to Climate Pledge Arena are accessible. The West entrance is the most convenient for drop off. 1st Ave N directly runs in front of the facility. Drop off location for the East entry is about 1/2 block away from Climate Pledge Arena at 2nd and Thomas. Entry - For most events, the West, South and East doors are open for entry.
Cash, American Express, Visa, MasterCard, Discover. ATM machines are located in Chase Square.
Pick-up tickets anytime the day of the show during box office hours (see above). Customers must present the actual credit card used to place the order and a picture ID. MSG cannot accept third party or “drop offs” from individual patrons.
General Info: (212) 465-MSG1 (6741) or (212) 247-4777 Knicks Information: 1(877) NYK-DUNK. Rangers Fan Line: (212) 465-4459. Liberty Hotline: (212) 564-WNBA (9622). Season Subscriptions: (212) 465-6073. Disabled Services: (212) 465-6034 Guest Relations: (212) 465 - 6225 Group Sales: (212) 465-6100 Lost and Found: (212) 465-6299
Monday - Saturday: 10:00am to 6:00pm **Tickets are not on-sale at the Box Office on the first day an event goes on-sale** The Box Office will be open at 10:00am daily or 90 minutes before the 1st performance of the day, whichever is earlier and will stay open until 8:00pm or 30 minutes after the last performance of the day begins, whichever is later. Sunday – Closed If an event takes place on Sunday, Box Office will open 90 minutes before the event start time and remain open 1 hour after event start time for Will Call and tickets sales for the evening's event only.
MSG WHEELCHAIR AND TRANSFER SEATING POLICY: Wheelchair and Transfer seating is reserved exclusively for patrons with accessible needs and their companions. Accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features of accessible seating due to a disability, and that individual's companions. Madison Square Garden (MSG) reserves the right to investigate potential misuse of accessible seating and to take all appropriate action against individuals who fraudulently obtain tickets for accessible seating. While tickets for accessible seating legitimately purchased for the use of an individual with disability may be transferred to another individual under the same terms and conditions applicable to other tickets, in the event such ticket is transferred to a non-disabled individual, MSG reserves the right to transfer that individual to other available seating TO ORDER WHEELCHAIR AND TRANSFER SEATING: Tickets for people with accessible needs, subject to availability, may be purchased in several ways: 1) Call Ticketmaster at 866-858-0008 2) Call MSG's Disabled Services Department at (212)465-6115. 3) Visit Madison Square Garden's Box Office (see box office hours above) 4) Order Online with Ticketmaster (select your event from the list to the left) For additional information regarding accessibility at Madison Square Garden or to request any other accommodations, please call MSG's Disabled Services Department at (212) 465-6115 any weekday between 9:30am-4:30pm ET. Service Animals Pets are not permitted at Madison Square Garden. MSG has very specific policies related to service and emotional support animals. Please visit www.thegarden.com to obtain more information for admitting your animal. Assistive listening devices (ALDAs) are available upon request. Please visit the Guest Experience Office across from section 117 for assistance. There is no charge for this service, however some form of identification will be requested and returned to you, once the device is checked back in. Wheelchair Storage: For patrons who wish to transfer to a seat from their wheelchair, we will store your mobility device at the Guest Experience Office. You will receive a claim check for your device. Wheelchair Escorts to Seats: Patrons with mobility impairments who do not have access to a wheelchair may request a wheelchair to transport the individual to/from their seat, free of charge. Please be aware that our personnel cannot remain with you during the event, nor will they allow you to remain in or keep the wheelchair for the duration of the event. In the event a patron requires the use of a wheelchair for the duration of the event, we recommend bringing your own wheelchair or other mobility device. The escort pick-up area is located on the South (toward 31st) side of Chase Square at elevator alcove. Please allow for extra so that you may be accommodated prior to the event start. Simply ask a Guest Experience Representative or a MSG Security Guard for assistance. Elevators: Public elevators are available for use by guests with disabilities and service every seating level
Cash, Visa, Mastercard, Discover, & American Express
To pick up tickets, a valid government-issued photo identification is required. Hours: Monday - Friday / 9 a.m. - 3 p.m. and three (3) hours prior to any event. Location: On Church Street (north side of venue).
Venue information : 407.440.7900 Groups Sales: Amway Center events: 407.440.7900 Orlando Magic games: 407.896.2442, select "2".
Hours of Operation: Monday - Friday / 9 a.m. - 3 p.m. Summer and holiday hours may apply.
Wheelchair accessible and companion seats are available at locations dispersed throughout Amway Center, offering guests the choice of an array of prices, amenities and lines of sight. Seating locations vary depending on particular events. It is important to indicate when buying tickets if you require wheelchair accessible seating. Service animals are animals individually trained to do work or perform tasks for the benefit of an individual with a disability. Guests with disabilities are welcome to bring their service animals inside the Amway Center. Service animals may not use additional seats unless a ticket has been purchased for the adjacent seat, but may request accessible seating. Elevators : The Amway Center has fourteen (14) accessible public elavators available for all guests. Parking : Convenient accessible parking is located in the GEICO Garage, which is adjacent to the Amway Center and accessible via the pedestrian bridge on the Terrace Level (Level 3). Additional accessible parking is located in lot 9. There are also accessible parking spaces in surface lots and garages in the area surrounding the Amway Center. Visit amwaycenter.com for more information. Entrance : The Amway Center's main entrance is at the middle block of Church Street between Hughey Avenue and Division Avenue. Accessible entry is also available via the pedestrian bridge on the Terrace Level (Level 3).