412-642-1800
During the Pittsburgh Penguins hockey season, the DICK'S Sporting Goods Box Office at PPG Paints Arena will be open: Monday – Friday, 10:00 AM – 5:00 PM and Saturday, 10:00 AM – 2:00 PM. Sundays that are event days will vary based on the event time but opening hours will always be 10:00 AM with the Box Office remaining open up through the start of the event.
Cash, Visa, MasterCard, American Express
Location: box office Opens: 3 hours prior to event University of Miami Basketball: 1 hour prior to tip-off. Customer must present the actual credit card used for the purchase, a photo ID and Ticketmaster order number in order to receive tickets.
(305) 284-8336 Box Office (305) 284-8686 General Information 1-800-GO-CANES University of Miami Basketball
Monday-Friday: 10:00am - 5:30pm Saturday & Sunday: CLOSED University of Miami Basketball Ticket Office at the Hecht Athletic Center: Monday to Friday 8:30am – 5:00pm
This is an accessible venue.
Course Description:
Emotional intelligence describes the ability to understand one”s own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
With our Emotional Intelligence workshop your participants will gain a better understanding of self-management and self-awareness. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions your participant”s will experience a positive impact on their professional and personal lives.
Course Outline :
Module One : What is Emotional Intelligence
● Self Management
● Self Awareness
● Self Regulation
● Self Motivation
● Empathy
Module Two : Four Skills in Emotional Intelligence
● How to Accurately Perceive Emotions
● Use Emotions to Facilitate Thinking
● Understand Emotional Meanings
● Manage Emotions
Module Three : Verbal Communication Skills
● Focused Listening
● Asking Questions
● Communicating with Flexibility and Authenticity
Module Four : Non-Verbal Communication Skills
● Body Language
● The Signals You Send to Others
● It”s Not What You Say, It”s How You Say It
Module Five : Social Management and Responsibility
● Benefits of Emotional Intelligence
● Articulate your Emotions Using Language.
Module Six : Tools to Regulate Your Emotions
● Seeing the Other Side
● Self Management and Self Awareness
● Giving in Without Giving Up
Module Seven : Gaining Control
● Using Coping Thoughts
● Using Relaxation Techniques
● Bringing it All Together
Module Eight : Business Practices (I)
● Understand Emotions and How to Manage Them in the Workplace
● Role of Emotional Intelligence at Work
● Disagreeing Constructively
Module Nine : Business Practices (II)
● Optimism
● Pessimism
● The Balance Between Optimism & Pessimism
Module Ten : Making an Impact
● Creating a Powerful First Impression
● Assessing a Situation
● Being Zealous without Being Offensive
Module Eleven : Wrapping Up
● Words from the Wise
● Review of Parking Lot
● Lessons Learned
● Completion of Action Plans and Evaluations
Course Feature:
Learning Objectives :
● Understand Emotional Intelligence competency framework. ● Assess and understand current Emotional Intelligence level. ● Understand technique for being highly positive and energetic. ● Understand how emotions can influence thoughts, goals, relationships, decision making ability, etc. ● Undertsand importance of high expectations and pressure and how to go through it. ● Understand how to be emotionally strong person, who can handle emotions. ● Understand how to be a responsible person, who do not beleive in blame/complain. ● Understand techniques to develop your emotional intelligence on the job.
Certification:
Once after the training you receive course completion certificate from Mangates
This 2-day course is about how to deliver software testing effectively in an Agile development environment. It is useful both for testing specialists and for other IT professionals who will need to work closely with them, or to manage them, on an Agile project.
This two-day course follows the ISTQB® Agile Tester Foundation Extension syllabus (which can be downloaded free of charge from the ISTQB® website).
Contents of the course:
1st day
- Agile Software Development (The Fundamentals of Agile Software Development; Aspects of Agile Approaches)
- Fundamental Agile Testing Principles, Practices and Processes (The Differences between Testing in Traditional and Agile Approaches; Status of Testing in Agile Projects; Role and Skills of a Tester in an AgileTeam)
- Agile Testing Methods, Techniques and Tools
2nd day
- Agile Testing Methods, Techniques and Tools (Accessing Quality Risks and Estimating Test Effort; Techniques in Agile Projects; Tools in Agile Projects)
All courses start at 9:00 and finish at 18:00, except for the last day which will finish at 16:00. There will be a 1-hour lunch break, and short breaks for refreshment at regular intervals.
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The Box Office accepts Visa, Mastercard, Discover,cash and checks for family shows only.
Will Call tickets can be picked up after 6PM at the Box Office. Customers must present the actual credit card, a picture ID and the confirmation number.
(859) 233-3535
The Box Office hours are as follows: Monday through Friday - 10AM to 6PM Saturday & Sunday - Closed Day of show - 12PM until 1 hour after show time
Rupp Arena is handicap accessible. Seating is available at the Box Office and through Ticketmaster. For more personalized assistance please contact the box office at 859-233-3535. For University of Kentucky Basketball, call 800-928-2287.
Becoming a member is a fantastic way to stay connected to everything that’s happening at the museum, meet like-minded people, support us, and save money.
FREE unlimited entry to the museum galleries and some special exhibitions.
FREE entry to Kids on Deck, Mini Mariners and other kids activities.
FREE entry to our popular vessels including HMB Endeavour replica, the destroyer HMAS Vampire, and submarine HMAS Onslow.
FREE school holiday programs and discounts to workshops.
FREE guest passes (2 per year) to share with family and friends (and 20% off for up to four people).
FREE invitations and discounts to member-only events and functions.
FREE access to the private members lounge. Enjoy complimentary tea, coffee or cordial, browse publications and relax while the kids enjoy the play space.
10% discount at the museum’s Store and Yots Cafe
Reciprocal benefits and discounts from other museums and Darling Harbour venues.
Priority alerts of all Endeavour voyages and day sails
FREE quarterly print journal, Signals
Use of reference and research facilities at the Vaughan Evans Library (by appointment)