Cash, Visa, MC, Discover and American Express only.
Photo ID is required for all events. Tickets will only be released to the person whose name is on the envelope. Note: Broncos half-price tickets are only available via mobile delivery. There is no will call for half-price tickets.
(720)258-3333
8:00am-5:00pm Monday - Friday 9:00-End of half time on Game Day
ADA seating may be purchased via Ticketmaster at Ticketmaster.com or by calling 800-745-3000. Limit of 4 ADA seats per customer. For ADA assistance/inquiries, please call 720-258-3337.
Dealing with "difficult people" in the workplace is unavoidable. However, it begins with recognising there are no difficult people – there are only "people", and sometimes people exhibit difficult behaviours. While you cannot change other people, this course will empower you to deal with difficult behaviours by recognising and understanding the intents behind them and responding assertively.
This course is ideal for
Anyone who encounters strong personalities or challenging behaviours in the workplace when dealing with difficult co-workers, customers, suppliers, managers or staff.
What you will learn
Recognise difficult behaviours and the intents that drive them.
Select the best strategies to deal with different types of behaviours.
Take action by using assertive communication techniques to deal with difficult behaviours.
Use behavioural-based language to make your point clearly.
Understand and manage the emotional processes that both you and the person exhibiting the difficult behaviour may experience.
Topics covered in this training course
Identifying difficult behavioursUse the lens of understanding to identify the difficult behaviour you are dealing with and what to do about it.
The ladder of inferenceUse this tool to help you decide if you are dealing with genuinely difficult behaviour or misperception.
Difficult behaviours are not assertivePeople displaying difficult behaviours are not usually being assertive; they show aggressive, passive, or passive-aggressive tendencies that you must deal with using a different approach and skill set.
Dealing with high emotionsThe hardest part of dealing with difficult behaviours is the high emotions that often come along with them. Learn techniques to use your voice to manage others' emotions while remaining calm and assertive.
Anger and our brainsUnderstand the different functions of our brains and how they process emotions, thoughts and information.
Responding with assertivenessAssertive communication is a set of learned skills. When people communicate or behave assertively, they are working towards an outcome or solution that satisfies both or all parties.
Using behavioural based language to minimise difficult behavioursToo often, when we need to talk to someone about their difficult behaviours, we skirt around the real issues. Using language that describes specific behaviours makes it easier for you to get to the point and others to understand what you want them to change.
Assertive communication techniquesWhen people display difficult behaviours and you don’t deal with them assertively, it will continue and may even get progressively worse. Learn some practical techniques and sentence starters to help you take action.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Join us February 27-28, 2020 for the International Society for the Social Studies Annual Conference.
With scholarly presentations and practical teaching workshops on various social studies related topics from prominent experts, the ISSS conference provides a platform for all educators to engage in rich dialogue about the social studies. For university faculty, teacher educators, curriculum specialists, social studies department leaders, undergraduate and graduate students, as well as P-12 educators, the conference features presentations that appeal to all. The ISSS conference has welcomed presenters from across the United States, Portugal, Canada, India, Malaysia, Australia, Thailand, South Korea, China, Nigeria, and a host of other countries presenting on various social studies topics.
Registration*
ISSS Members - $115
ISSS Nonmembers - $175
K-12 school team discounts are available. Email ISSS@ucf.edu for more information.
*Registration includes parking for preregistered attendees only
Onsite registration available Thursday, February 27, 2020
*No discounts available for onsite registration
To submit a proposal: ccie.ucf.edu/isss/
Conference Registration Refund Policy
Refunds are available through December 25, 2019. All requests for cancellations must be in writing and received by the deadline date. Administrative fees may apply.
Conference Venue Details
UCF College of Community Innovation and Education
Morgridge International Reading Center
4143 Andromeda Loop
Orlando, FL 32816
The Box Office accepts Visa, Mastercard, Discover,cash and checks for family shows only.
Will Call tickets can be picked up after 6PM at the Box Office. Customers must present the actual credit card, a picture ID and the confirmation number.
(859) 233-3535
The Box Office hours are as follows: Monday through Friday - 10AM to 6PM Saturday & Sunday - Closed Day of show - 12PM until 1 hour after show time
Rupp Arena is handicap accessible. Seating is available at the Box Office and through Ticketmaster. For more personalized assistance please contact the box office at 859-233-3535. For University of Kentucky Basketball, call 800-928-2287.
Tickets left at the box office for collection may be picked up on the day, during the hour before the performance starts. Please take the credit card used to make the booking and the Ticketmaster booking reference number as proof of purchase.
Ticketmaster UK: 0870 154 40 40, International: 00 44 161 385 3500
Monday - Saturday 10:00 - 18:00 and occasionally on Sunday.
Infra red hearing system with no deposit required. For special needs seating please call 0844 412 4648. Disabled toilet situated in the rear Stalls with ground level access There is no limit to the amount of Guide Dogs (within reason of course)