Retail Sales Training Course
In a retail sales situation, satisfying every customer can be difficult, but there are proven methods and skills you can learn to maximise their satisfaction and increase sales. One key principle is simply to be there when needed and offer assistance as required. The PD Training Retail Sales Training Course provides you with an understanding and skills development in how to better engage with customers, how to control the sales process, how to identify upselling/cross-selling opportunities, learn basic sales psychology, how to conduct basic needs analysis and much more. This comprehensive sales training course is designed to help retail sales professionals sell more and discount less, how to deal with difficult customers and professionally handle every sale and maximise every opportunity. This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth. Learning Outcomes After completing this course participants will be able to: Learn to greet constructively & create a personal connection Develop rapport & create warmth & openness Master active listening techniques Learn to control the sale & lead a customer to becoming a buyer Learn an amazingly simple and professional way of handling price shoppers Learn 4 effective techniques for minimising & negating the need to discount Understand sales psychology such as the "The Power of YES when selling" Learn how to simply ask for the sale Learn to identify cross selling and upselling opportunities Master effective techniques for closing without being pushy Course Outline Retail Sales Training Course - Lesson 1It Starts With You Attitude Personal Appearance Product Knowledge Sell Yourself on the Product Enthusiasm Retail Sales Training Course - Lesson 2Consider the Customer What do You Expect when You are a Customer? The Value of Every Shopper The Mission for a Retail Sales Person Define 'Excellent Retail Customer Service' Retail Sales Training Course - Lesson 3Starting the Sales Process The Importance of First Impressions How to Create a Good First Impression Retail Sales Training Course - Lesson 4Greeting The Golden Rule Create a Constructive Greeting Construct Positive Dialogue Develop Rapport Retail Sales Training Course - Lesson 5Needs Analysis Deepening Techniques Probing Questions Active Listening 'Minimal Encouragers' - Their Importance and How to Use Them Retail Sales Training Course - Lesson 6Control the Sale 'The Challenge' - Persuasion, Not Confrontation How to Handle People Shopping on Price The Excellent 6 Step Technique that Negates the Opposition and Maintains Your Professionalism Retail Sales Training Course - Lesson 7Maximising Every Opportunity Minimising/Negating Discounting 4 Effective Techniques Why Discount & Why Not? Cross Selling Upselling Retail Sales Training Course - Lesson 8Sales Psychology 101 The Power of 'Yes' When Selling Tie Downs Tag Ons Retail Sales Training Course - Lesson 9Closing the Sale Knowing When the Time is Right Don't be Afraid to Ask for the Sale 3 Closing Techniques Retail Sales Training Course - Lesson 10Thank You Referrals Repeat business Genuine Mutual Appreciation
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