Cash, Visa, MasterCard, American Express, Discover
Will Call tickets can be picked up anytime the Box Office is open, thru event start time. Customers must present the actual credit card used to place the order and a valid photo ID.
General Information... 202-628-3200 Accessible Seating Only.. 202-661-5065
Box office is open on non-event days from 12pm-4pm (Monday-Friday); closed on non-event Saturdays and Sundays Box office is open on non-event days from 12pm-4pm (Monday-Friday); closed on non-event Saturdays and Sundays *Hours subject to change
To better accommodate your needs, Capital One Arena has requested that all accessible seating ticket accommodations be solicited only through their representatives. Please contact a Capital One Arena representative for further help with your ticket purchase.* Advance ticket purchase may be required. * Box office information is subject to change.
Course Description:
Desktop support professionals spend much of the day visiting customers at their workstations or home offices, providing technical support for many desktop systems. HDI Desktop Support Technician (HDI-DST) training focuses on key support center Processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer’s experience.
Course Topics:
Unit 1 : Support Center Overview
● The Evolution the Support Center
● The Role of Desktop Support Technician
● The Support Center’s Role in the Business
Unit 2 : Strategic Framework
● Strategic Perspective
● Service Level Agreement
● Standard Operating Procedures
● Business Alignment
Unit 3 : Service Delivery Methods and Technology
● Service Delivery Methods
● Telephony Systems
● Service Management Systems
Unit 4 : Support Center Processes and Operations
● IT Service Management
● ITIL Service Support
● Security Management
● Knowledge Management
● Quality Assurance
Unit 5 : Call Handling Procedures
● Total Contact Ownership
● Procedures for Call Handling
● Procedures for OnSite Visits
Unit 6 : Communication Skills
● The Communication Process
● Cultural Sensitivity
● Vocal Elements
● Active Listening
● Body Language
● Incident Documentation
● Writing Skills
Unit 7 : Problem-Solving and Troubleshooting Skills
● Problem-Solving and Types of Thinking
● Questioning Skills
● Solve Incidents with IMPACT
● Additional Customer Service Skills
● Root Cause Analysis
Unit 8 : Maximizing Effectiveness
● Your Customer’s Psychological Needs
● Handling Conflict
● Difficult Customer Behaviors
● Stress Management
● The Power of a Service Attitude
● Managing Your Time
Learning Goals:
● Proven techniques for improving on-site customer interaction.
● How service level agreements impact workflow and prioritization of requests.
● Seven key steps for effective root cause analysis.
● The ITIL Processes of incident, problem, change, release, asset, and configuration Management.
● An overview of security Management and knowledge Management.
● Essential time Management and problem-solving skills.
● Effective strategies for managing difficult customers.
Course Agenda:
Day 1
● Support Center Overview
● Strategic Framework
● Support Delivery Methods and Technology
● Support Center Processes and Operations
● Call Handling Procedures
Day 2
● Communication Skills
● Problem Solving and troubleshooting skills
● Maximizing Effectiveness
Who can Attend?
● Technical support professionals who provide in-person support to internal employees, remote workers, or external customers and require skills specific to this unique form of customer contact.
● Individuals who are preparing for the HDI Desktop Support Technician certification exam.
The Footprint Center accepts the following methods of payment at the Box Office:VISA MASTERCARD DISCOVER AMERICAN EXPRESS CASH, PHX ARENA NO LONGER ACCEPTS CHECKS
The WILL CALL windows open two hours prior to events and are located on the Northwest side of the building in the Pavilion. WILL CALL PICK-UP: The Footprint Center requires that customers picking up WILL CALL tickets furnish the following: 1) PICTURE IDENTIFICATION THAT MATCHES THE PICK-UP NAME 2) CONFIRMATION NUMBER THAT MATCHES THE CUSTOMER ACCOUNT ALTERNATE WILL CALL PICK-UP: If another person, other than the person ordering and paying for the tickets, is picking up a WILL CALL order, the ALTERNATE PICK-UP name MUST be on the account. To get the alternate pick-up name noted on the account, the original purchaser MUST contact Ticketmaster at (1-800-745-3000), ask for customer service to verify account information and request alternate pick-up.
Northwest side of Footprint Center in the Pavilion.(602)379-7800 Suns Game Nights call (602)379-7867
Monday - Friday: 10:00am - 5:00pm Saturday - Sunday: closed except on event days and special on sales.
PHOENIX SUNS: To purchase Phoenix Suns tickets for people with disabilities, subject to availability, please call Footprint Center at (602)379-7867 or visit Footprint Center ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. ARIZONA RATTLERS: To purchase Arizona Rattlers tickets for people with disabilities, Subject to availability, please call Footprint Center at (602)379-7800 or visit the Footprint Center ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. PHOENIX MERCURY: To purchase Phoenix Mercury tickets for people with disabilities, subject to availability, please call Footprint Center at (602)252-9622 or visit the Footprint Center ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. ARENA CONCERTS AND OTHER EVENTS: To purchase concert or other event tickets for people with disabilities, subject to availability, please call Footprint Center at (602)379-7800 or visit Footprint Center ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com.
Visa, MasterCard, American Express, Discover
Located at the South Box Office and opens 2 hours prior to event and will remain open until 1 hour after each event starts. Customer must present credit card used for the purchase, photo I.D, and Ticketmaster account confirmation number.
Main Number : 954-835-8000 Panthers Groups, Suites and Ticket Packages : 954-835-7825 Concert and Event Tickets: 954-835-7469 For the Metro by T-Mobile Orange Bowl Basketball Classic call 305-341-4701
The Box Office is currently closed until further notice. Please check social media for updates. Mon - Fri: 9:00am - 5:00pm Sat - Sun: CLOSED, except when an event is taking place on that day. Event day hours (Sat - Sun):12noon to 1 hour after event starts.
The center is an accessible venue.
Cash, AmEx, Visa, MC
Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID.
(212) 221-1211
Monday - Saturday 10am - 8pm Sunday 12pm - 6pm