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ITIL – Practitioner Pro 3 Days Virtual Live Training in Rome

Course Description: The ITpreneurs case study driven ITIL Practitioner Course offers practical guidance for professionals on how to adopt and adapt ITIL for their organization. This Course is the next logical step for individuals who have earned the ITIL Foundation Certificate and are familiar with the ‘what’ and ‘why’ of ITIL. ITIL Practitioner will focus on the ‘how’.  This immersive case study driven Course is developed by practitioners for practitioners! During the 3-day Course, individuals, teams, and organizations will learn to address the challenges faced by them due to IT Service Management (ITSM) improvement initiatives.  The Course is packed with interactive assignments, tools, checklists, and guidance on how to make the improvement changes happen. You will learn to describe, explain, and distinguish among the various elements of being an ITIL Practitioner. Moreover, it helps you in Practice solving, calculating, and applying the knowledge and techniques to a realistic scenario. The Course also includes a toolkit and continuous Learning track to give you an ongoing support throughout your improvement journey.  Course Topics: Module1: Course Introduction ●     Course Learning Objectives ●     Course Agenda ●     ModuleLearning Objectives ●     Topics Covered in This Module ●     Scenario-based Learning ●     Course Structure ●     Certification ●     The ITIL CSI Approach ●     Guiding Principles ●     Get to Know Each Other Module2: THE JOURNEY ●     Intent and Context ●     References ●     Relevant Glossary Terms ●     ModuleLearning Objectives ●     A Message from the CEO ●     Current Challenges ●     The CSI Approach: What is the vision? Where are we now? ●     What is the vision? ●     Where are we now? ●     The Assignment ●     Sources and Inputs ●     Decision Time! ●     Debrief Module3: ORGANIZATIONAL CHANGE Management (OCM) ●     Intent and Context ●     References ●     Relevant Glossary Terms ●     ModuleLearning Objectives ●     Topics Covered in This Module ●     Purpose and Approaches ●     Essentials for Successful Improvement ●     Implementing a Successful Change ●     Continual Improvement of OCM Module4: THE DESIRE ●     Intent and Context ●     References ●     Relevant Glossary Terms ●     ModuleLearning Objectives ●     The CSI Approach: Where do we want to be? ●     Where do we want to be? ●     Vision to Measurement Trail ●     Our Goals and Value ●     Never Lose the Big Picture! ●     Company Requirements ●     The Assignment ●     Sources and Inputs ●     Presenting the Power of the Story ●     Debrief Module5: COMMUNICATIONS ●     Intent and Context ●     References ●     Relevant Glossary Terms ●     ModuleLearning Objectives ●     Topics Covered in This Module ●     Good Communication ●     Communication Principles ●     Communication Techniques ●     Types of Communication Module6: THE ROADMAP ●     Intent and Context ●     References ●     Relevant Glossary Terms ●     ModuleLearning Objectives ●     The CSI Approach: How do we get there? ●     How do we get there? ●     Refresher: Five Major Aspects of Service Design ●     Refresher: Balanced Scorecard ●     Mixing Frameworks and Methods ●     A Message from Lynda, Head of PR ●     The Assignment ●     Sources and Inputs ●     Getting into Character: You are EJ Airways! ●     A Message from the CEO ●     Meeting Time ●     Debrief Module7: METRICS and MEASUREMENTS ●     Intent and Context ●     References ●     Relevant Glossary Terms ●     ModuleLearning Objectives ●     Topics Covered in This Module ●     Metrics and Measurements in CSI ●     Cascades and Hierarchies ●     Metrics Categories ●     Assesments ●     Reporting Module8: CHECK, CONTROL, and REDIRECT ●     Intent and Context ●     References ●     Relevant Glossary Terms ●     ModuleLearning Objectives ●     The CSI Approach: Did we get there? ●     Did we get there? ●     Refresher: DIKW Model ●     Benefits Realization ●     Progress Iteratively ●     The Assignment ●     Sources and Inputs ●     Analysis Time ●     Stop Your Work ●     Discussion Time ●     Debrief Module9: STAY TUNED ●     Intent and Context ●     References ●     Relevant Glossary Terms ●     ModuleLearning Objectives ●     The CSI Approach: How do we keep the momentum going? ●     How do we keep the momentum going? ●     Resistance Management Plan ●     Reinforcement with Balanced Diversity ●     The Assignment ●     Sources and Inputs ●     CEO’s State of Mind ●     Debate Time ●     Debrief Module10: GUIDING Principles ●     Intent and Context ●     References ●     Relevant Glossary Terms ●     ModuleLearning Objectives ●     Topics Covered in This Module ●     The Guiding Principles ●     Applying the Guiding Principles Module11: EXAM PREPARATION GUIDE  Learning Goals: ●     Understand the ITSM concepts that are important drivers of Continual Service Improvement (CSI) ●     Able to apply the ITSM guidance Principles in a real-world context ●     Able to apply the CSI approach to manage improvements in a given organizational context ●     Connect and align ITIL with other frameworks, good Practices, and methodologies, such as Lean, DevOps, Agile, and SIAM ●     Able to use metrics and measurements to enable continual improvement ●     Understand how to communicate effectively to enable CSI ●     Able to apply organizational change Management to support continual improvement  Course Agenda: Day 1 ●     Course Introduction ●     The Journey ●     Organizational Change Management (OCM) (Lecture) ●     The Desire ●     Communications (Lecture) Day 2 ●     The Roadmap ●     Metrics and Measurements (Lecture) ●     Check, Control, and Redirect Day 3 ●     Stay Tuned ●     Guiding Principles (Lecture) ●     Exam Preparation Guide  Who can Attend? This Course is of interest for ITSM professionals. Whether working in customer service or involved in running projects, everyone should be able to identify, initiate, and successfully complete service improvement initiatives either small or large:  ●     IT Management ●     IT Support Staff ●     IT Consultants ●     Business Managers ●     Business Process Owners ●     IT Developers ●     Service Providers ●     System Integrators

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Denver Broncos v New York Jets HALF PRICE GAME

Cash, Visa, MC, Discover and American Express only. Photo ID is required for all events. Tickets will only be released to the person whose name is on the envelope. Note: Broncos half-price tickets are only available via mobile delivery. There is no will call for half-price tickets. (720)258-3333 Denver Outlaws Information: 720-258-3600 8:00am-5:00pm Monday - Friday 9:00-End of half time on Game Day ADA seating may be purchased via Ticketmaster at Ticketmaster.com or by calling 800-745-3000. Limit of 4 ADA seats per customer. For ADA assistance/inquiries, please call 720-258-3337.

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Hamilton (Touring)

Visa, Mastercard, Discover, American Express, and Cash. No checks. WHEN: 2 hours prior to showtime WHERE: Will Call window - West side of building Customers must have actual credit card used to purchase the tickets, a photo ID and their Ticketmaster confirmation/order number. Box Office: (317) 231-0000 Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office will be open on-day-of-show only. If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information. We look forward to seeing you at our next show. Accessible Seating is available for purchase at the Box Office and all Ticketmaster points of purchase.

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Jacksonville Jaguars v Pittsburgh Steelers - Preseason Game 2

Cash, Visa, MasterCard, American Express, Discover Day Of Show: Location - TIAA Bank Field Box Office Hours - Varies per time of event The customer must present actual credit card, photo I.D., and Ticketmaster account confirmation number. (904) 630-3900 (904) 633-2000 - Jacksonville Jaguars HOURS FOR JACKSONVILLE JAGUARS In Advance: Location - TIAA Bank Field: Hours - Monday - Friday 9am-5pm. Day Of Show: TIAA Bank Field: Hours - varies per time of event FOR ALL OTHER EVENTS: Jacksonville Veterans Memorial Stadium opens Mon-Fri 10am-5pm. The stadium is an accessible venue.

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Hamilton (Touring)

Cash, American Express, Mastercard, & Visa. Will Call is located at the Box Office. Box Office Telephone: 323-468-1770 The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.

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Showcase your products at Gulfood 2020, Dubai!

Gulfood 2020, Dubai We’re heading to Gulfood 2020, the world’s largest annual food and beverage trade exhibition. Join us on our Australia stand — get your products in front of international buyers from across the world.  We have a limited amount of space, so be quick to register! When: 16 - 20 February, 2020Where: Dubai World Trade Centre Register by: Monday 23 September 2019 About Gulfood 2020 Last year, 5,000 exhibitors from 120 countries showcased the latest innovations and new-to-market products.  The exhibition space is massive, spanning over 1,000,000 square feet and attracting over 100,000 attendees. Exhibitors will be able to reconnect with existing partners, explore new partnerships and seek new export opportunities. For more information about the trade show, head to www.gulfood.com. Why Gulfood 2020? The Middle East and North Africa are emerging as a remarkable economic power. The regions are home to a growing middle class with strong discretionary incomes that are driving demand for imported health and wellness products from Australia. Food and agricultural exports from Australia to the region are also growing, and are now valued at $3.9 billion annually.  We provide Australian food producers with a low-cost pathway to enter new export markets. We have been showcasing Australian food and beverage suppliers at international trade shows for the past five years. Many companies have successfully negotiated and secured their first orders into new regions by attending Gulfood with us. We offer exceptional service throughout the entire process. We’ll even take care of freight for samples — simply send your samples to our designated venue in Australia and we will consolidate all samples and freight to Dubai! We’ve also organised an insights and retail tour for attendees to gain an in-depth understanding of the region’s markets. Gulfood Options: • Standard Sampling Pod • End Corner Sampling Pod (only FOUR available) • Market Insights & Retail Tour  Important note:  Gulfood exhibitor cost in no longer optional, now a compulsory fee. Moving forward, there will be compulsory cost to every exhibitor, co-exhibitor and stand sharer charged by Dubai World Trade Centre exhibition. We have no choice but to pass on these costs. Compulsory costs (enhanced internet listing, insurance and registration fee) total up to $1,420. Option 1. Standard Sampling Pod - Cost: $3,300+gst, plus $1,420 Compulsory Costs Costs do not include travel, accommodation, meals or land arrangements. What’s included? A 700mm(width) 2-Tier sampling table (pod) sample your products, with shelf and cabinet behind (in the pod) 2 x exhibitor passes Freight forwarding - 25kg of product for sampling and merchandising to Dubai. Simply send your products to our nominated freight forwarder in Australia with relevant documentation, e.g. commercial invoice / packing list/health certificate (if applicable) Sample delivery date and address to be communicated after confirmation and payment 2x complimentary ticket to the Market Insights & Retail Tour and associated networking events  Post-event report  (*Additional cost applies for chilled/frozen options - equipment rental) Option 2. End Corner Sampling Pod - Cost $3,500+gst, plus $1,420 Compulsory Costs Costs do not include travel, accommodation, meals or land arrangements. What’s included? A 700mm (width) 2-Tier sampling table (pod) at the end corner to sample your products, with shelf and cabinet behind (in the pod) 2x exhibitor passes Freight forwarding-2 5kg of products to Dubai. Simply send your products to our nominated freight forwarder in Australia with relevant documentation, e.g. commercial invoice / packing list/health certificate (if applicable) Sample delivery date and address to be communicated after confirmation and payment 2x complimentary tickets to the Market Insights & Retail Tour and associated networking events  Post-event report Option 3. Market Insights & Retail Tour - Cost: $450 + GST Want to learn more about the market in UAE? We will be hosting a Markets Insights & Retail Tour in Dubai. Those who choose sampling on the stand (Option 1 & 2) can join our market insights tour free of charge. If you are not sampling with us but still plan to attend Gulfood in person, why not take advantage of our tour to learn more about the UAE market?  What’s included? Guided market insight tour to high-end retail outlets in Dubai View products from around the world and visit product innovation displays Introductions to Austrade and state in-market representatives from UAE Opportunity to network with buyers from across UAE All companies joining us will be included in our Australian Food Catalogue, a buyer-focused, supplier-sourcing tool which can open up further opportunities to attract buyers.  Contact: Rod Arenas 042 727 1565  Rod.Arenas@fial.com.au; or Charles Li 043 727 8709 Charles.Li@fial.com.au FIAL Terms and Conditions: Participants will be asked to complete a series of questions in order to establish how export-ready the company is. If it is found that the supplier for any reason is not considered export-ready then FIAL reserves the right to reject the companies application to attend the event and a refund will be provided in full Places are limited. This is to ensure supplier visibility and that a level of service is maintained throughout the show. FIAL will only work with businesses that maintain appropriate business ethics, and demonstrate a commitment to legal obligations including anti-bribery laws, both in Australia and overseas markets.  FIAL reserves the right to cancel its overall participation at any time and in such an instance a refund in full will be provided in this instance. FIAL does not guarantee a commercial result from attending a tradeshow nor does it guarantee buyer interactions it is up to the business/supplier to actively seek and nurture any and all relationships that could result in a commercial result. FIAL will provide opportunities where it will be possible to make connections. FIAL requires payment in full upon registration. Cancellations will be considered under exceptional circumstances, at FIAL's discretion. Cancellation fees may apply. If samples are unable to be delivered a portion of the overall fee will be refunded.  You may be eligible to claim some of your marketing and promotion costs, associated with this exhibition, through the Export Market Development Grant scheme. For more information visitwww.austrade.gov.au or call 13 28 78. If you are considering participating in this tradeshow, FIAL advises that you consult ‘Smartraveller’ www.smartraveller.gov.au, the Australian Government's travel advisory service, to inform yourself about the country you are entering

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