412-642-1800 The Box Office will only be open on event days. Monday - Friday at 10am & Saturday - Sunday at 12pm. On an event day, the Box Office hours vary. Hours are subject to change as a result of event times, holidays or inclement weather. Please call 412-642-1800 for more information.
read moreLike a Hollywood Star or an Oil Tycoon, Triple M takes you for a New Year Celebration in Paris you will never forget. PLEASE NOTE: THE TICKET YOU BUY $300 ON EVENTBRITE IS JUST A "HOLD MY SPOT TICKET" AND IS NOT THE TOTAL PRICE OF THE TOUR. Price based on double occupation is from $4999USD. Visit www.triplemtours.ca/vip-nye-2019-2020 for details. The price DOES include the following: Private Transfers between CDG and hotel. Hotel 5* in the Champs Elysees district All breakfasts (6), 5 dinners Dinner Cruise tickets on a Seine River Boat. Cabaret entrance and dinner Unlimited (all zone) 7-day Public transport and Museum Pass Access to all locations mentioned & guided tour in English for several of them Access to the Eiffel Tower’s 2nd floor Transport by Luxury Coach Bus when and where possible The price DOES NOT include: Airfare before the start and end of the Tour. Alcohol (except Champagne on the 31st on the Champs Elysees) Personal purchases
read moreThe Taco Bell Box Office accepts cash, Visa, Mastercard, American Express and Discover. Tickets may be picked up beginning 2 hours prior to showtime at the Taco Bell Box Office Will Call Window. Customer must have the actual credit card used to place the order, a picture ID, and the order confirmation number. Admin: (317) 776-8181 Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at Ruoff Music Center will be open on-day-of-show only. If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information. We look forward to seeing you at our next show at Ruoff Music Center. Accessible seating is available at all points of purchase. For additional information or assistance, feel free to call 317-776-8181.
read moreCourse Description:Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the operational and tactical plans of desktop support, while satisfying customer and business needs. Designed for both new and experienced desktop support managers, this Course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments. Course Topics: Unit 1 : Desktop Support ● The Evolution of Support ● Support Center Maturity ● Successful Desktop Support Unit 2 : Strategy ● Strategic Perspective ● Business Alignment ● SWOT Unit 3 : IT Financial Management ● IT Financial Management ● Cost, Value, and ROI Unit 4 : Support Delivery Methods and Technology ● Service Desk Infrastructure ● Telephony Infrastructure ● Desktop Support Delivery Methods ● Service Management Systems ● Selecting Service Desk Technology Unit 5 : Service Level Management ● Service Level Management Unit 6 : Metrics and Quality Assurance ● Desktop Support Metrics ● Data Sources ● Baselining and Benchmarking ● Performance Reporting ● Quality Assurance Programs ● Measuring Customer Satisfaction ● Measuring Employee Satisfaction Unit 7 : Desktop Support Processes ● Best Practices for Support ● IT Service Management ● The Service Desk ● Service Operations ● Service Design ● Service Transition ● Knowledge Management Unit 8 : Leadership ● Your Responsibilities as a Desktop Support Manager ● Your Role as Leader ● Manage Operations Effectively ● Emotional Intelligence ● Communication ● Influence & Motivate ● Integrity & Service Ethics ● Growth Unit 9 : Workforce Management ● Workforce Management ● Staffing Models ● Scheduling ● Sourcing ● Recruitment Unit 10 : Training and Retention ● Fostering Relationships ● Teamwork ● Coaching ● Peer Mentoring ● Training ● Rewards, Motivation, Retention ● Performance Management ● Career Development Planning Unit 11 : Promoting Desktop Support ● What is Marketing? ● Creating Internal Marketing Culture ● Marketing Opportunities Learning Goals: ● Characteristics of an effective desktop support manager ● How to create and deliver on service level agreements and operating level agreements ● How to align desktop support services with business strategy, Objectives, and Processes ● The importance of the relationships among IT service Management Processes ● Tactics for screening, hiring, training, and leading high-performance teams ● How to create an internal marketing culture to promote your desktop support services ● The metrics and key performance indicators essential to desktop support performance reporting Course Agenda: Day 1 ● Desktop Support ● Strategy ● IT Financial Management ● Support Delivery Methods and Technology Day 2 ● Service level Management ● Metrics and Quality Assurance ● Desktop Support Processes ● Leadership Day 3 ● Workforce Management ● Training and Retention ● Promoting Desktop Support Who can Attend? Experienced technical support professionals who must manage day-to-day functions of desktop support, as well as master critical performance and customer service strategies. Individuals who are preparing for the HDI Desktop Support Manager (HDI-DSM) certification exam.
read moreCash, AmEx, Visa, MC Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID. (212) 221-1211 Monday - Saturday 10am - 8pm Sunday 12pm - 6pm
read moreThis intensive accredited 5-day course is ideal for software testing professionals who are looking to take a more senior role. With plenty of practical exercises to reinforce a solid theoretical basis, it will help you to build on the knowledge and skills of Foundation Level and develop advanced skills to manage a test team and successfully deliver a software testing project. This five-day course follows the ISTQB® Advanced Level Test Manager syllabus (which can be downloaded free of charge from the ISTQB® website). Contents of days: 1st day - Testing Process (Test Planning, Monitoring and Control; Test Analysis & Design; Test Implementation & Execution; Evaluating Exit Criteria & Reporting, and Test Closure Activities) - Test Management in Context (Understanding Testing Stakeholders; Lifecycle Activities and Work Products; Alignment of Test Activities with Other Lifecycle Activities; Managing Non-Functional Testing; Managing Experience-Based Testing) 2nd day - Risk-Based Testing and Other Approaches (Risk-Based Testing Techniques; Other Techniques for Test Selection; Test Prioritization and Effort Allocation in the Test Process) - Test Documentation and Other Work Products (Test Policy; Test Strategy; Master Test Plan; Level Test Plan; Project Risk Management) - Test Estimation 3rd day - Defining and Using Test Metrics - Business Value of Testing - Distributed, Outsourced and Insourced Testing - Managing the Application of Industry Standards - Management of Reviews and Audits 4th day - Defect Management (the Defect Lifecycle and the Software Development Lifecycle; Defect Report Information; Assessing Process Capability with Defect Reporting Information; revision period) - Improving the Testing Process (the general Test Improvement Process; Improving the Testing Process with TMMi; Improving the Testing Process with TPI Next; Improving the Testing Process with CTP; Improving the Testing Process with STEP) - Test Tools and Automation (Tool Selection; Tool Lifecycle; Tool Metrics) 5th day - People Skills - Team Composition (Individual Skills; Test Team Dynamics; Fitting Testing Within an Organisation; Motivation; Communication) All courses start at 9:00 and finish at 18:00, except for the last day which will finish at around 16:00. There will be a 1-hour lunch break, and short breaks for refreshment at regular intervals.
read moreCash, Visa, MasterCard, American Express, Discover Will Call tickets can be picked up anytime the Box Office is open, thru event start time. Customers must present the actual credit card used to place the order and a valid photo ID. General Information... 202-628-3200 Accessible Seating Only.. 202-661-5065 Hours ... 10:00AM - 5:30PM Daily Event Days 10:00AM TO 1 Hour after the event starts. ** The Box Office is closed on non-event Sundays. ** To better accommodate your needs, Capital One Arena has requested that all accessible seating ticket accommodations be solicited only through their representatives. Please contact a Capital One Arena representative for further help with your ticket purchase.* Advance ticket purchase may be required. * Box office information is subject to change.
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