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Taller de RRHH: Assessment Center

DESTINATARIOS DEL TALLER: El taller está dirigido a psicologos, gerentes, jefes, supervisores y líderes empresariales de las diferentes áreas funcionales que estén interesados en explorar la aplicación del Assessment Center para identificar y evaluar las capacidades, talentos y/o competencias de sus colaboradores y, de esta manera, estar en posibilidad de tomar mejores decisiones de selección, promoción y desarrollo de personal gerencial de su empresa. La actividad fue pensada para asistentes con un perfil más pragmático que teorico en virtud de su metodología de enseñanza- aprendizaje.   OBJETIVOS DE LA ACTIVIDAD: Descubrir la importancia y el fundamento de la metodología de Assesment Center. Aprender el proceso y los resultados que pueden lograrse con la aplicación del Assessment Center en los procesos de selección, evaluación y desarrollo del talento humano de su empresa. Identificar y desarrollar, por medio de distintos ejercicios y técnicas, sus capacidades de observación del comportamiento como un medio para detectar y valorar competencias específicas de los participantes en un Assessment Center. Conocer el diseño de algunos ejercicios que son necesarios para estructurar un proceso de Assessment Center de propósito específico. Vivenciar técnicas de evaluación de competencias de liderazgo, trabajo en equipo, entre otros.     CONTENIDO DE LA ACTIVIDAD: Concepto y contenido del Assessment Center Qué es el Assessment Center? Diferencia entre un A.C y entrevista grupal. Competencias, Qué son y cuáles evalúo? Alcance y componentes Comité evaluador Beneficios Definición de perfiles en base a competencias Ejercicio práctico de diseño de perfil en base a competencias   Estructura de la metodología de evaluación: Participantes y panelistas Roles y funciones de cada asistente. Estructura y diseño de un assessment center Herramientas Evaluativas Ejercicio práctico de diseño herramientas evaluativas   De la teoría a la práctica: Aplicando el marco téorico  Evaluación integrada Ejercicio práctico de ejecución assessment center Análisis y cierre de la actividad.   METODOLOGIA DE ENSEÑANZA - APRENDIZAJE: El taller se desarrolla con un modelo de educación de adultos, en el que los participantes construyen su aprendizaje a partir de su experiencia y la participación en la actividad.  En el taller se utilizan exposiciones teóricas breves, ejercicios prácticos y análisis de casos, entre otros recursos didácticos. Un punto relevante que hay que señalar es que, como consecuencia del método de trabajo, los participantes logran altos niveles de auto-conocimiento, motivación, confianza y compromiso interpersonal con el grupo de trabajo. El diseño fue pensado para que quienes asistan puedan implementarlo de forma inmediata y profesionalmente. DURACION, FECHA y LUGAR: El taller tiene una duración de una semana muy intensiva, comenzando el martes 21 y 28 de enero de 9 a 12hs. en nuestras oficinas de Wework (Torre Bellini). Esmeralda 950, Microcentro Porteño.                                                         Preguntas Frecuentes ¿Dónde puedo Ponerme en contacto con el organizador en caso de tener alguna pregunta? Envía correo electrónico a marketing@mjgconsultores.com.ar o llamanos al 011 1561352003   ¿Requisitos para cursar? Es importante contar con muy buena conexión a internet, en virtud de que las clases son en vivo.   ¿Cuál es la política de reembolso? La consultora no realiza ningún reembolso. Vos podes abonar tu entrada hasta dos días antes de iniciar el taller.

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HDI Desktop Support Manager 3 Days Virtual Live Training in Milan

Course Description:Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the operational and tactical plans of desktop support, while satisfying customer and business needs. Designed for both new and experienced desktop support managers, this Course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments. Course Topics: Unit 1 : Desktop Support ●     The Evolution of Support ●     Support Center Maturity ●     Successful Desktop Support Unit 2 : Strategy ●     Strategic Perspective ●     Business Alignment ●     SWOT Unit 3 : IT Financial Management ●     IT Financial Management ●     Cost, Value, and ROI Unit 4 : Support Delivery Methods and Technology ●     Service Desk Infrastructure ●     Telephony Infrastructure ●     Desktop Support Delivery Methods ●     Service Management Systems ●     Selecting Service Desk Technology Unit 5 : Service Level Management ●     Service Level Management Unit 6 : Metrics and Quality Assurance ●     Desktop Support Metrics ●     Data Sources ●     Baselining and Benchmarking ●     Performance Reporting ●     Quality Assurance Programs ●     Measuring Customer Satisfaction ●     Measuring Employee Satisfaction Unit 7 : Desktop Support Processes ●     Best Practices for Support ●     IT Service Management ●     The Service Desk ●     Service Operations ●     Service Design ●     Service Transition ●     Knowledge Management Unit 8 : Leadership ●     Your Responsibilities as a Desktop Support Manager ●     Your Role as Leader ●     Manage Operations Effectively ●     Emotional Intelligence ●     Communication ●     Influence & Motivate ●     Integrity & Service Ethics ●     Growth Unit 9 : Workforce Management ●     Workforce Management ●     Staffing Models ●     Scheduling ●     Sourcing ●     Recruitment Unit 10 : Training and Retention ●     Fostering Relationships ●     Teamwork ●     Coaching ●     Peer Mentoring ●     Training ●     Rewards, Motivation, Retention ●     Performance Management ●     Career Development Planning Unit 11 : Promoting Desktop Support ●     What is Marketing? ●     Creating Internal Marketing Culture ●     Marketing Opportunities  Learning Goals: ●     Characteristics of an effective desktop support manager ●     How to create and deliver on service level agreements and operating level agreements ●     How to align desktop support services with business strategy, Objectives, and Processes ●     The importance of the relationships among IT service Management Processes ●     Tactics for screening, hiring, training, and leading high-performance teams ●     How to create an internal marketing culture to promote your desktop support services ●     The metrics and key performance indicators essential to desktop support performance reporting  Course Agenda: Day 1 ●     Desktop Support ●     Strategy ●     IT Financial Management ●     Support Delivery Methods and Technology Day 2 ●     Service level Management ●     Metrics and Quality Assurance ●     Desktop Support Processes ●     Leadership Day 3 ●     Workforce Management ●     Training and Retention ●     Promoting Desktop Support  Who can Attend? Experienced technical support professionals who must manage day-to-day functions of desktop support, as well as master critical performance and customer service strategies. Individuals who are preparing for the HDI Desktop Support Manager (HDI-DSM) certification exam.

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"Rain-Snow or Shine" The JPC Food Giveaway: Drive-Thru: Mon, Dec 14 & Walkers Tue, Dec 15

What: The JPC Drive-Thru Food Giveaway When: Mon, Dec 14, from 2 pm to 7:30 pm. (Rain-Snow or Shine) What: Walkers JPC Food Giveaway When: Tue, Dec 15, from 3 pm to 6 pm. (Rain-Snow or Shine) Where: Johnson Park Center Food Pantry – 1400 West Street (Block), NY 13501 Contact: JPC Office from 1 pm to 5 pm (315) 734-9608 Email at revmeier@johnsonparkcenter.org Utica, NY. The Christmas/Holiday Season is a joyous time of the year. We celebrate with our families and friends sharing our love, providing hope, singing songs, and giving gifts. We have specially prepared holiday meals and delicious desserts. But for many people, holidays are a time full of stress, maybe only a wish and not a reality when you cannot afford the Food for the special Christmas Dinner. And this year, many people are being challenged because of the Coronavirus Pandemic (COVID19). It is causing long-term problems, as we are currently in the second wave of the COVID19. Due to the large increase of COVID-19 cases, with many people in the hospital, some social distancing restrictions include limiting travel and not attending large gatherings even in your own residence. In fact, many are faced with paying rent, the National Grid bill, or putting food on the table. We, as a community, are working together to fight hunger and food insecurity. Thanks to the Mohawk Valley COVID-19 Respond Fund created by the Community Foundation of Herkimer and Oneida Counties and the United Way of the Mohawk Valley, established a single community-wide fund. The Johnson Park Center (JPC) received COVID-19 Respond Fund Grant Awards to provide food to the community. With the generous support from the Food Bank of Central New York (FBCNY) and Donors, JPC will have a Drive-Thru Food Giveaway for disadvantaged individuals and families around JPC Sites Rain-Snow or Shine on Monday, December 15, 2020, from 2 pm to 7:30 pm. Starting on the corner of Arthur and West Streets, cars/vehicles will line up at the registration station where JPC Intake Persons, wearing face masks, will assist you with completing the Intake Form. They will place the number of households represented in each car on its windshield. Then you will drive up to each Food station, where volunteers will put the food in your car/vehicle. If you do not have a car/vehicle, please come to the Walkers Food Giveaway Rain-Snow or Shine on Tuesday, December 15, 2020, between 3 pm to 6 pm at JPC Food Pantry 1404 West Street, Utica, New York 13501 A tractor-trailer full of food will be available to be given to the community. Food items may include chicken, fish, eggs, cheese, fresh produce, fresh fruit, rice, pasta, cereal, canned items such as soup, beans, etc. During these challenging times of the pandemic, by fighting hunger and food insecurity, the JPC Food Giveaway helps families & individuals to have food for Christmas, be food secured, and a stepping stone to self-sufficiency. Please join us as we need additional sponsors, donors, volunteers, and media to make long-term commitments to fight hunger and food insecurity. To all who made investments and partnered with JPC this year, you are amazing. JPC is so grateful and appreciative of your dedication to serving families, children, and single individuals in need. Thank you to the Mohawk Valley COVID-19 Respond Fund single the community-wide fund, the Food Bank of Central New York (FBCNY), the Emergency Food and Shelter Program (EFSP), the United Way of the Mohawk Valley, Utica National Foundation Group, M&T Bank/Partners Charitable Fund, the Mele Family Fund, and anonymous donor-advised funds of the Community Foundation of Herkimer & Oneida Counties; the Bank of Utica, the UFCW Charity Golf Classic, Inc.; The NBT Bank: the Central New York Labor Council AFL-CIO; the Hartford Fire Insurance, a donor-advised fund of the Benevity Community Impact Fund; MVP Health Plan, Inc.; Jay-K Lumber; Carbone Auto Group, Jimmy John's, MV Community Action Agency, the Compassion Coalition, CASA Imports, Candella's Farm & Greenhouses, and the Mohawk Street Hannaford. We received monetary and food donations from various donors, businesses, organizations, and individual supporters, the Volunteers, the American Red Cross, the Junior Frontiers, JPC/JPA Staff & Shelter Program Participants, and Media Coverage from WKTV, WUTR, Spectrum News, the Observer-Dispatch, the Utica Phoenix, and 96.1 The Eagle. Thank you so much for your continual support and Join Positive Change at Johnson Park Center (JPC). Rev. Dr. Maria A. Scates, D.D. CEO / Founder

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Sydney Pottery Classes - Pottery Platter Project

As seen on Sydney Weekender try something different with this handmade smushing platter which you can use to serve food at your next dinner party. Using a simple technique of preparing clay balls and coils you smush them together to make your own masterpiece platter from scratch! Great for beginners, bucket listers or those who want a quick startup on learning to hand build pottery. Course cost includes instruction, all materials, glazing and firing of pieces made. Class size restricted to a maximum of 5 students. If you would like to book for a date not listed you can view more dates at SomethingAtMarys.com

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Disney On Ice presents Find Your Hero

American Express, Visa, Mastercard, Discover Tickets purchased in person at the box office are sent via text message at the windows. (973) 757-6000 The Prudential Center Box Office is located inside the arena near the corner of Mulberry Street and Edison Place. Guests can enter from the corner of Mulberry Street and Edison Place, next to the Investors Bank Tower. The Box Office is open Monday through Friday: 11am to 5pm. We are closed each Saturday and Sunday, with the exception of an event on one of those days, in which case we will open at 11am. Please visit www.prucenter.com/box-office for more information, or adjusted hours. Accessible seating is available through Ticketmaster. Please visit ticketmaster.com to purchase accessible seating.

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Think Cyber Think Resilience Manchester Cyber Pathfinder Training Scheme 6: Business Continuity and Recovery from Cyber Incidents

National Cyber Security Programme – Think Cyber Resilience Cyber Pathfinder Training Seminar 6: Business Continutity and Recovery from Cyber Incidents Manchester: Wednesday 5th February 2020: King's House Conference Centre, Sidney Street, M1 7HB Time: 09:30hrs - 16:00hrs (09:30hrs arrival for 10:00hrs prompt start) We all know that Digital Public Services in the UK are under constant cyber-attack. The UK Government has in place a National Cyber Security Strategy aimed at protecting UK Public Services from cyber-attacks. The National Cyber Security Programme (NCSP) is responsible for delivery of that strategy and is working with cross-government partners (such as the National Cyber Security Centre) to improve cyber resilience across UK Public Services.   The seriousness of this challenge means that local government and the wider local resilience community need to build a shared understanding of the implications for local multi-agency partners in responding to a significant cyber incident.   To help with this the National Cyber Security Programme (NCSP) is sponsoring a new Cyber Pathfinders scheme to help the local public service and resilience community navigate their way through the complexities of cyber security and cyber resilience.   The scheme is running free of charge a Cyber Pathfinder Training Seminar on Business Continuity and Recovery from Cyber Incidents (see details below) for local public sector participants running from January 2020 onwards.   Aim: To enable participants to appreciate how business continuity complements cyber resilience and understands the requirement for effect recovery planning.   Module 6.1: Business Continuity: establish an appreciation of how business continuity complements cyber resilience.   Overview   Outlines the linkages between business continuity life cycle and cyber resilience; Explain the relationship between service recovery time objectives and disaster recovery; How to assess BCM recovery time objectives against a cyber incident; Identify the need to assess critical suppliers’ resilience arrangements.   Description   Cyber Security incidents often create complex problems in business continuity terms due to their nature and the length of time it often takes to fully investigate the cause and whether your organisation has eliminated that from reoccurring. Business continuity plans need to take into consideration a of range options to maintain core capabilities, whilst transitioning back to business as usual. After a cyber incident business as usual may look quite different.   Module 6.2: Recovery:  to understand the requirements for effect recovery planning   Overview   Understand the need to review recovery plans in relation to cyber incidents; Post incident reporting and how to implement lessons through a change management process; Role of remediation planning (quick fixes for restoring to a normality); Need to agree recovery priorities (cyber systems and prioritised services).     Description   The recovery phase following a cyber incident can be a long journey.  Whilst business operations may be restored, lessons identified built into policy, plans, procedures and staff training legacy may continue for many months if not years. This module will look at case studies to support the lessons identified for developing a cyber recovery capability.   Audience:   Senior leaders, Policy Makers and Practitioners from English Local Authorities, Local Resilience Forums, and Public Sector Partners   Focus:  Senior Executives from public sector organisations responsible for policy making and strategic oversight of cyber security, information or data management, business continuity planning, and incident management handling - especially in Local Authorities; Local Resilience Forums; Warning Advice & Reporting Points; or other Local Public Sector Bodies. These events, which are free to attend for public service delegates are aimed at Senior Executives from Public Service providers - especially (but not limited to) Local Authorities and Local Resilience Forums or their public sector delivery partners - with responsibility for:   Cyber Resilience/ Security Information Assurance Data Management and the impact of GDPR/NIS Democratic and Electoral Services Business Continuity Planning Emergency Planning   Places are limited to 60 participants for each Pathfinder event and so early booking is advisable. Polite Notices Charging Policy: This event is funded by Ministry for Housing, Communities and Local Government on behalf of the National Cyber Security Programme and is therefore FREE to attend. Registration: There are a few questions as part of the registration process - you will be given the opportunity to request CPD etc. Special/ Dietary Requirements: You will be asked to specify if you have any special or MEDICALLY RELATED dietary requirements when completing the registration form.  Please note: We cater for vegetarian option as standard at all our events. This does not have to be specially requested.  Cancellations: In the interest of efficiency, please let us know if you are unable to attend at least 10 working days before this event, so that we can make adjustments to the delegate list and catering requirements. Apologies given with less than 10 working days, we request that delegate substitution is made wherever possible iNetwork's privacy notice can be found here: https://www.tameside.gov.uk/privacynotice/finance

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Detroit Red Wings vs. Florida Panthers

The Box Office accepts MasterCard, Visa, Discover, American Express, and Cash. Box Office Phone Number: (313) 471-7929 The Box Office is open Monday through Friday 9:30 AM to 6:00 PM. On Saturday 9:30 AM to 4:00 PM. On event days, 10:00 AM until ½ hour before scheduled event end. Closed non-event Sundays.

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Boston Celtics vs. Brooklyn Nets

Cash; Check up to $100.00 w/Mass. Driver License; AMEX; Visa; MC; Discover; Diners Club Pick up tickets starting 2 hours prior to event time. Customer must present the actual credit card used to place order and a photo I.D. General Info Number:(617) 624-1000 Group Sales (only!): (617) 624-1805/1806 Bruins (617) 624-BEAR (Groups = 25+) Celtics (617) 523-3030 (Groups = 20+) Please do not contact Group Sales regarding sold out games! TD Garden - Boston | Tickets, Schedule, Seating Chart, Directions (ticketmaster.com) The box office will open 2 hours prior to an event and remain open until one hour after the event begins. Please note the TD Garden Box Office does not sell tickets at the public on sale. All tickets should be purchased via www.ticketmaster.com *Hours subject to change This is an accessible venue.

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