Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Crypto.com Arena does not accept Will Call drop off. Alternate Will Call Procedure (Alternate Pick Up) If a person (other than the person ordering and paying for the tickets) is picking up a Will Call order, the Alternate Pick-Up's name MUST be on the account. To add the name of an alternate pick-up to the account, the original purchaser must contact Ticketmaster Customer Service at 1-800-745-3000, verify their account information and request the addition an alternate pick-up.
213-742-7340
Box office is located on North side of building at 11th and South Figueroa. Box office hours are 10am to 6pm, Monday through Saturday. It is open extended hours on event day. Phone: 213-742-7340 SUMMER HOURS Closed Saturdays and Sundays unless there is an event, the box office will open at 9am on Saturdays or 10am on Sundays only if there is an event. The box office will have extended hours on all event days.
All major credit cards accepted on the 24 hr booking line.
Tickets left at the box office for collection may be picked up on the day, during the hour before the performance starts. Please take the credit card and Ticketmaster Booking Reference Number as proof of purchase.
Ticketmaster UK: 0870 154 40 40 International: 00 44 161 385 3500
The theatre box office is open from 10:00 until curtain up Monday to Saturday.
For special needs seating please call the venue on 0844 482 5137.
Mastercard/Visa/Amex/Personal cheques with guarantee card/Debit Cards/Diners
Tickets left for collection can be picked up from the venue on the night of the show from the time the doors open. Please take the credit card used for the booking and Ticketmaster reference number with you.
Monday - Friday: 09:00 - 20:00 Saturday: 09:00 - 17:30
Customers with disabilities or special needs should contatct the venue on 0131 228 1155.
Cash and All Major Credit Cards
MUST HAVE PHOTO I.D. & CREDIT CARD USED TO PURCHASE TICKETS WHEN PICKING UP WILL CALL TICKETS
(702) 733-3111 1-866-574-3851 - Group Sales (10+)
Box office hours: 11:00AM- 10:30PM Group sales hours: M-F 9:00am – 5:00pm
To better accommodate your needs the box office has requested that special seating accommodations be solicited through their representatives.
Course Description:
Lean IT Foundation helps IT organizations to ensure that they provide their customers with the Best possible services. Through understanding customer value, the Processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other Best Practice methods (such as ITIL®, PRINCE2® and P3O®).
This Course covers the Foundation level certification of the Lean IT Association. Further Lean IT qualifications are Lean IT Kaizen Lead, Lean IT Coach and Lean IT Leadership. The Lean IT Foundation is the entry level certification. This certification is mandatory for the other certifications.
The primary purpose of the Course is to provide a basis for accreditation of people involved with Lean IT Foundation. It documents the Learning outcomes of the Lean IT Foundation and describes the Requirements a candidate is expected to meet to demonstrate that these Learning outcomes have been achieved.
Course Topics:
Module1: Introduction
● Lean Principles: how these are related to one another.
● Waste: ability to identify types of waste within an IT organization or Process (TIMWOOD with Talent)
● The cost of poor quality and reasons for using Lean Principles to improve performance
● Types of activities: ability to define what IT activities fall into which category
● PDCA: ability to describe how the PDCA cycle works on the most basic level
● Relationship to other models and methods used within IT: understand where Lean IT differs from and complements other methods. The connection of Lean IT with IT service Management is specifically investigated.
Module2: The Customer
● Types of customer value and the factors that influence customer value
● The link between the Voice of the Customer and Critical to Quality
● How to construct a Critical to Quality tree
Module3: The Process
● Relationship of Process (Value stream) with the other Lean Principles
● The difference between Push and Pull systems
● The steps for creating a Value Stream Map, using SIPOC and Value Stream Map
● Waste in a Value Stream Map, ability to identify the symbols for the TIMWOOD waste
● Explain the SIPOC and VSM using IT examples e.g. SIPOC: Software development, VSM: High level Change Process (other examples are permitted)
Module4: Performance
● Relationship of performance with the PDCA cycle
● The key aspects of a KPI
● Why time is the most important production factor within IT
● The relationship of PCE with VSM
● The role of skills and knowledge in ensuring performance
Module5: Organization
● Why organizations need to be customer oriented
● What the goal is of a performance dialogue
● The use of each of the visual Management boards – day board, week board and Kaizen/improvement board
Module6: Kaizen
● Which tools from the other dimensions are used in which phase of the DMAIC cycle
● Prioritization of improvement candidates through feasibility and impact in determining both which problems to solve with a Kaizen and which solutions to implement at the Improve step of the Kaizen
Module7: Behavior & Attitude
● The difference between behavior and attitude
● The difference between traditional Management and Lean Management
● The behavior and attitude required for successful use of Lean
● Behavior and Attitude in relation to expectations surrounding a change in way of working
Learning Goals:
● The Principles underlying the Lean philosophy
● The importance of understanding and delivering customer value
● The way Lean looks at Processes and the waste within them
● How to measure performance and the key determinants of performance
● What the organizational Requirements are when implementing Lean, including the use of visual Management tools
● Which behaviour and attitude is necessary for Lean to be successful within an IT organization
● The DMAIC problem-solving model
● How these Lean Principles can be applied within an IT organization
Course Agenda:
Day 1
● Introduction of Lean
● The Customer
● The Process
● Performance
Day 2
● The Lean Organization
● Behavior and Attitude
● Problem Solving
● Wrap-up and Mock Exam
● Exam
Who can Attend?
Any manager or specialist working in an IT organization can benefit from the insights provided by the qualification. IT professionals who are participating in or involved with lean projects.
Cash; Check up to $100.00 w/Mass. Driver License; AMEX; Visa; MC; Discover; Diners Club
Pick up tickets starting 2 hours prior to event time. Customer must present the actual credit card used to place order and a photo I.D.
General Info Number:(617) 624-1000 Group Sales (only!): (617) 624-1805/1806 Bruins (617) 624-BEAR (Groups = 25+) Celtics (617) 523-3030 (Groups = 20+) Please do not contact Group Sales regarding sold out games!
Fall, Winter and Spring: Monday - Friday 10:00AM -6:00PM Saturday - Sunday: Closed unless there is an event. Box Office opens 3 hours prior to event start time. (closed Thanksgiving & Christmas) Summer: Monday - Thursday 10:00AM - 5:00PM Friday 10:00AM - 2:00PM Saturday - Sunday: Closed unless there is an event. Box Office opens 3 hours prior to event start time.
This is an accessible venue.
MasterCard, Visa, Discover, American Express, Travellers Cheques, Personal Checks, and Cash are accepted.
Will Call tickets are available beginning 2 hours prior to showtime. Customers will needs their Confirmation Number, the credit card the order was placed under and Photo Identification.
For information on events call 313-471-3211.
The Box Office is open Monday through Friday 10:00 AM to 5:30 PM. On event days, 10:00 AM until ½ hour before scheduled event end. Summer Hours: Open event days only, closed Memorial Day through Labor Day.
To request accessible seating, please call (313) 471- 7929.