412-642-1800
The Box Office will only be open on event days. Monday - Friday at 10am & Saturday - Sunday at 12pm. On an event day, the Box Office hours vary. Hours are subject to change as a result of event times, holidays or inclement weather. Please call 412-642-1800 for more information.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
The Talking Stick Resort Arena accepts the following methods of payment at the Box Office:VISA MASTERCARD DISCOVER AMERICAN EXPRESS CASH, THE US AIRWAYS CENTER NO LONGER ACCEPTS CHECKS
The WILL CALL windows open two hours prior to events and are located on the Northwest side of the building in the Casino Arizona Pavillion. WILL CALL PICK-UP: The Talking Stick Resort Arena requires that customers picking up WILL CALL tickets furnish the following: 1) PICTURE IDENTIFICATION THAT MATCHES THE PICK-UP NAME 2) CONFIRMATION NUMBER THAT MATCHES THE CUSTOMER ACCOUNT ALTERNATE WILL CALL PICK-UP: If another person, other than the person ordering and paying for the tickets, is picking up a WILL CALL order, the ALTERNATE PICK-UP name MUST be on the account. To get the alternate pick-up name noted on the account, the original purchaser MUST contact Ticketmaster at (1-800-745-3000), ask for customer service to verify account information and request alternate pick-up.
Northwest side of Talking Stick Resort Arena in the Casino Arizona Pavilion.(602)379-7800 Suns Game Nights call (602)379-7867
Monday - Friday: 10:00am - 5:00pm Saturday - Sunday: closed except on event days and special on sales.
PHOENIX SUNS: To purchase Phoenix Suns tickets for people with disabilities, subject to availability, please call Talking Stick Resort Arena at (602)379-7867 or visit Talking Stick Resort Arena ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. ARIZONA RATTLERS: To purchase Arizona Rattlers tickets for people with disabilities, Subject to availability, please call Talking Stick Resort Arena at (602)379-7800 or visit Talking Stick Resort Arena ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. PHOENIX MERCURY: To purchase Phoenix Mercury tickets for people with disabilities, subject to availability, please call Talking Stick Resort Arena at (602)252-9622 or visit Talking Stick Resort Arena ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com. ARENA CONCERTS AND OTHER EVENTS: To purchase concert or other event tickets for people with disabilities, subject to availability, please call Talking Stick Resort Arena at (602)379-7800 or visit Talking Stick Resort Arena ticket office. Accessible tickets can also be purchased at all Ticketmaster locations, by calling (800)745-3000 or online at ticketmaster.com.
MOVE Dance Academy.
Learn various dance styles & genres from the top artists and instructors in Dubai.
Elevate your dance ..
Shape your body ..
Nourish your soul ..
Course Description:
This Course immerses participants in the overall concepts, Processes, Policies and methods associated with the Service Strategy phase of the Service Lifecycle. The Course covers the Management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting Processes. This Course is designed using an engaging scenario-based approach to Learning the core disciplines of the ITIL Best Practice and positions the participant to successfully complete the associated exam.
The Course is important for IT professionals working in roles associated with strategic planning, execution and control within a service-based business model. Participants will gain a deeper understanding of the Service Strategy stage of the Service Lifecycle and how activities in this stage may be implemented to enhance the quality of IT service Management within an organization. This Course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.
Through the blended form of Learning, participants benefit from an optimal mix of Learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Strategy and learn to apply this knowledge in real life. Participants can complete eLearning modules in their own time to build the right level of knowledge, and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in Practice.
Course Topics:
Course Introduction
● Introductions
● Course Introduction
● Course Learning Objectives
● Unique Nature of the Course
● Course Agenda and Exam Details
● Course Agenda
● ITIL Intermediate Classroom Course
● ITIL Intermediate Expert Program Course
● ITIL Intermediate Classroom Blended Course
● ITIL Intermediate Virtual Classroom Blended Course
● Introduction to Service Strategy
● Purpose and Objectives
● Scope of Service Strategy
● Value to the Business
● Relationship with Other Lifecycle Phases
● Group/Individual Exercise
● Service Strategy Principles
● Basic Approach to Deciding a Strategy
● Strategy and Opposing Dynamics and Outperforming Competitors
● The Four Ps of Service Strategy
● Services and Value
● Utility and Warranty of Services
● Customer Assets, Service Assets, and Strategic Assets
● Service Providers – Types and Choosing Between Them
● Defining Services
● Strategies for Customer Satisfaction
● Service Economics
● Sourcing Strategy
● Strategy Inputs and Outputs with the Service Lifecycle
Service Strategy Processes
● Strategy Management for IT Services
● Service Portfolio Management
● Financial Management for IT Services
● Demand Management
● Business Relationship Management
● Group/Individual Exercise
● Sample Test Questions
● Governance
● Governance
● Strategizing for Governance
● The Governance Framework
● IT Governance
● Governance Bodies
● Relationship of Service Strategy with Governance
● Group/Individual Exercise
● Organizing for Service Strategy
● Organizational Development
● Departmentalization Organization
● Organizational Design
● Service Owner and Business Relationship Manager
● Other Roles
Technology Considerations
● Service Automation
● Service Interfaces
Implementing Service Strategy
● Implementation Through the Lifecycle
● Following the Lifecycle Approach
● Impact of Service Strategy on Other Lifecycle Phases
● Group/Individual Exercise
Challenges, Critical Success Factors, and Risks
● Challenges
● Risks
● CSFs
● Sample Test Question
Exam Preparation Guide
● Mock Exam 1
● Mock Exam 2
Learning Goals:
● Understand Service Management as a Practice and Service Strategy Principles, purpose and objective.
● Understand how all Service Strategy Processes interact with other Service Lifecycle Processes.
● Identify the activities, methods and functions used in each of the Service Strategy Processes.
● Identify the roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence.
● Measure Service Strategy performance.
● Understand technology and implementation Requirements in support of Service Strategy.
● Identify the challenges, critical success factors and Risks related with Service Strategy.
Course Agenda:
6 hours of self-paced, instructor-supported eLearning
Day 1
● Course Introduction
● Introduction to Service Strategy
● Service Strategy Principles
● Service Strategy Processes
● Governance
● Homework
Day 2
● Organizing for Service Strategy
● Technology Considerations
● Implementing Service Strategy
● Challenges, Critical Success Factors, and Risks
● 2 hours of self-paced, instructor-supported eLearning
Who can Attend?
● CIO/CTOs
● Supervisory staff
● IT Team leaders
● IT Designers
● IT Architects
● IT Consultants
● IT Audit Managers
● IT Security Managers
● Service Test Managers
● ITSM Trainers
Like it or loathe it, effective networking is one of the keys to building a succesful, sustainable business or career.
Your ability to connect, influence and build strong relationships is what may be the difference between whether you thrive or struggle to survive - especially if you are a small business owner, sole trader, a manager or if are in a competitive market or profession.
Likewise networking and influencing skills are often the difference between those who really excel, innovate and create opportunities in their chosen career / field of business and those who are left behind.
Join leading life coach, motivational speaker and business / corporate coach, Rasheed Ogunlaru author of Soul Trader – Putting the Heart Back into Your Business for this unique event to help you build your business, win new opportunities and contacts - and to punch beyond your weight. It is ideal if you're starting or growing your own venture or indeed if you are looking to develop your skills to gain greater professional career opportunities.
Overall this empowering seminar and networking event will help you win customers, contacts and business opportunities by developing the clarity, confidence, communication skills to build rich relationships and connections to help you flourish. It will also help you carry out your networking effectively, authentically, with integrity - and free from nerves.
You will leave the seminar able to:
Develop a strategic, effective action of plan for networking and business
Overcome networking nerves, stress and anxieties
Make a powerful, positive and punchy impression
Find your own authentic networking style, approach and voice
Become interested in others and make them interested in you
Create rapport, respect, relationships and then rewards
identify the right people in the right places to network
Work a room effectively and confidently
Follow-up, forge links, friendships, partnerships and create opportunities
Create win-win situations and learn the importance of being earnest.
Who should attend?
Anyone who wants or needs to win more influence, contacts, customers or business
Anyone who fears or loathes networking - or if you really love it.
Anyone looking to further develop their career and professional opportunities.
Anyone looking to build people and customer skills.
Where? Venue: British Library Business & IP Centre 96 Euston Road, London NW1 2DB. Disabled access info
When? Select from full lists of dates in the dropdown box above.
Fee: special price £25 - including tea, coffee & biscuits.
About Rasheed Ogunlaru
Rasheed is a leading life coach, business / corporate coach and motivational speaker. His clients include entrepreneurs, entertainers, teachers, healers, high achievers and organisations. He helps people of all backgrounds achieve greater success, confidence, balance and fulfilment in all areas of their lives, careers, relationships and business. He is the business coach partner of the Business & IP Centre and author of Soul Trader- Putting the Heart Back Into Your Business and The Gift of Inner Success. Please visit Rasheed's website for more information.
Plus NEW: visit Soul-Trader.biz Rasheed's new online resource for aspiring and established sole traders and small business. This resource includes: free membership; newsletter; podcasts; inspiring interviews; discounts towards events; tools; templates; Rasheed's Coach Yourself programme and much more.
Hear about the event from attendees and the host
Visa, MasterCard, Discover, American Express
Will Call is located at the Ticketmaster Box Office on the North Side of the Arena located between Gates 3 & 4. Valid ID required to pick up Will Call Tickets
Miami HEAT & Arena Event Sales Information: • Miami HEAT Season Tickets & Partial Plans (786) 777 HOOP • Miami HEAT Group Tickets (786) 777 DUNK • Miami HEAT Premium Seats (Courtside/Flagship/Suites/Loges) (786) 777 4320 • Arena Event Suite Sales (786) 777 1000 • Group Ticket & Fundraising Opportunities for Arena Family Shows (786) 777 4FUN (4386)
Kaseya Center will only be open on event days. Arena Box Office Information (786) 777-1250
This is an accessible venue.
Cash, Visa, MasterCard, Discover, American Express
Tickets purchased in advance can be left at the Will Call Window, located on the north side of the Arena next to Gate 3. • Valid ID required to pick up Will Call Tickets
Miami HEAT & Arena Event Sales Information: • Miami HEAT Season Tickets & Partial Plans – (786) 777-HOOP • Miami HEAT Group Tickets – (786) 777-DUNK • Miami HEAT Premium Seats (Courtside/Flagship/Suites/Loges) – (786) 777- 4320 • Arena Event Suite Sales – (786) 777-1000 • Group Ticket & Fundraising Opportunities for Arena Family Shows (786) 777-4FUN (4386)
Ticket Office hours are Monday – Friday, from 10:00 AM to 4:00 PM. Hours may be extended on event days. Arena Box Office Information – (786) 777-1250
This is an accessible venue.
Cash, AmEx, Visa, MC
Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID.
(212) 221-1211
Monday - Saturday 10am - 8pm Sunday 12pm - 6pm