Course  Overview:
Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.
With our Crisis Management workshop your participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.
Target Audience:
Anybody who is interested in learning Crisis Management Skills
Learning Objectives:
By the end of the course, participants will be able to:


Understand Crisis Management and its preferred framework for the private and public sectors


Understand escalation of incident to crisis to disaster


Understand Civil Defence responsibilities


Apply effective crisis management tools and techniques for when an organization is under pressure


Develop an effective stakeholder management plan for use in a crisis


Identify measures that would improve their organizations' crisis management capabilities


Prerequisites:
None
Course Materials:
Attendees will receive a course manual with presentation slides and reference materials.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
Agenda:
Module One: Crisis

Internal Risks
External Risks
Aggression
Violence
Case Study
Module One: Review Questions

Module Two: Workplace Violence

Threats
Damage
Psychological Acts
Physical Acts
Case Study
Module Two: Review Questions

Module Three: Myths

Violence Just Happens
It Is Uncommon
Problems Will Solve Themselves
It Is Not Possible to Prevent Violence
Case Study
Module Three: Review Questions

Module Four: Escalation

Threats
Stalking and Bullying
Injury
Death
Case Study
Module Four: Review Questions

Module Five: Concerning Behaviors

Disruptive
Emotional Abuse
Causes Anxiety
Examples of Behavior
Case Study
Module Five: Review Questions

Module Six: Domestic Violence Indicators

Disruptive Calls
Poor Concentration
Bruising
Absences
Case Study
Module Six: Review Questions

Module Seven: Triggers of Workplace Violence

Reprimands and Terminations
Financial Strain
Loss of Loved One
Perceived Slights
Case Study
Module Seven: Review Questions

Module Eight: Conflict Dangers

Triggers
Action Point
Flashpoint
Identify
Case Study
Module Eight: Review Questions

Module Nine: Response

Note Areas of Concern
Discuss It
Report It
Report Extreme Cases to HR/Tip Line
Case Study
Module Nine: Review Questions

Module Ten: Strategies

Policies
Programs
Emergency Procedures
Train Employees
Case Study
Module Ten: Review Questions

Module Eleven: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

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