The PD Training Advanced Skills for Elite Personal Assistants (PA's) and Executive Assistants (EA's) training course provides personal and executive assistants with a clear understanding of the range of important functions they fill and exposes participants to the tools and techniques that allow them to be more effective in their role.
In this course, you will learn a range of practical skills and techniques that will empower you to portray professionalism in this supporting role and teach you a range of techniques that will improve your abilities - from arranging and controlling meetings, professional business writing skills, time management skills, managing upwards, social media management, handling commercially sensitive information and much more!
Our Advanced Skills for Elite Personal Assistants and Executive Assistants professional development training courses are available Australia-wide including Sydney, Parramatta, Melbourne, Brisbane, Canberra, Adelaide, and Perth or online. 
See our Foundation Skills for Elite PA's and Executive Assistants Training Course
Learning Outcomes
After completing this course, participants will have learned to:

Adapt to the manager’s needs and style of working
Take initiative when needed
Develop social intelligence
Develop basic business acumen
Understand the importance of office management
Listen actively
Understand and use social media management
Handle difficult people and situations




Course Outline



Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 1 The Advanced Elite PA and EA 

Welcome
Role Defined
Competencies of an Elite PA/EA
Reflection


Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 2 Working with your Manager 

LDP Review – Communication Evolution Tool
Ok So That’s Thinking and Doing…. How About Communicating?
Adjusting Your Style for a Better Approach:
Reflection




Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 3 Handling Difficult and Demanding People in the workplace 

Four General Intents Shaping Behaviour
What Drives Behaviour
Coping Techniques for Difficult and Demanding Managers
7 Types of Difficult Managers and Colleagues to Manage
Reflection


Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 4 Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s 

Should I Negotiate or Say 'NO' to the Task
Should I Say 'YES' to the Person but 'NO' to the Task
Reflection




Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 5 Managing the Office 

Delegation Below, Sideways and Upwards
10 Rules for Successful Delegation

1. Determine What Can be Delegated
2. Pick the Right Person
3. Explain Why You are Delegating
4. Be Specific be SMARTER
5. Set Them up for Success
6. Touch Base
7. Don’t Micromanage
8. Offer Feedback/Ask for Feedback
9. Say thanks – Be patient
10. Don’t over delegate

Delegating to Profiles
Reflection


Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 6 Social Media Management 

9 Steps to Help You Manage Social Media

How Often:
Dealing with Negative Comments:
Do I Need to Check with Anyone?
If in Doubt, Don’t Post It!!!
Using Photos/Videos – rules
Sharing Information:
Engagement:
Monitoring:
Physical Posting vs Auto Posting:

Reflection




Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 7 Work – Life Balance 

Distress versus Eustress?
Causes of Stress
4 Major Signs and Symptoms of Stress
Are you fueling the fire?
Control your Cortisol
Mindfulness
Reflection


Advanced Skills for Elite Personal Assistants and Executive Assistants - Lesson 8 Reflections 

Create an Action Plan
Accountability 

Related

---